Miles and Barr reviews in Whitstable

★★★★★ 1/5

Trustpilot

Deliberately overpriced, appalling customer service

Deliberately overpriced the property to get the business. Then spend their time trying to get us to reduce it. Promised to update us every two weeks, only received one update in the whole 22 weeks I wasted being with the. No feedback whatsoever on viewings. Do not respond to emails, customer service is appalling. Then when you finally manage to get out of their contract they have the gaul to send an email reminding you of your contractual obligations completely ignoring the fact that they had failed on every front to meet theirs.

Kathryn · 7 August 2023

★★★★★ 5/5

Trustpilot

Sophie Collins has been absolutely…

Sophie Collins has been absolutely amazing. My situation is not one that I wanted but sometimes life takes an unexpected turn. My partner and I had decided to go our separate ways and we have a young son. She has been respectful to me, very understanding and also extremely helpful. I have been kept in the loop at all times and updated on everything as it happened. I couldn't be happier with her service and helpful nature. Thank you so much Sophie. You have made this very difficult time that little bit easier. Thank you very much. Robert Godden.

Robert · 23 November 2021

★★★★★ 5/5

Google

Very friendly, helpful and informative during our viewings

S · 12 April 2026

★★★★★ 5/5

Google

Punctual, informative and friendly

David · 12 May 2026

★★★★★ 5/5

Google

Grateful for all information and help given by Mr Jack Lockwood in assisting to obtain a valuation of my property which was very thorough.

Peter · 26 November 2025

★★★★★ 5/5

Trustpilot

Excellent Service Highly Recommend

When choosing an agent for our sale we spoke to a few local agents. We decided to go with Miles & Barr as they seemed to be more professional and understanding to our needs. Sam was thorough with his explanation of how the company would market our property and the valuation was spot on.Zoe who did the viewings took the time to walk around the house with me prior to viewings to ensure she was aware of the many good points of our home, as well as what was being left and taken.Like many I wasn't happy with the fees that estate agents in general charge, but i have to admit they were worth every penny.Katie who was the sales progressor for our sale had many issues from the whole chain to deal with, she went above and beyond calling back after office hours to ensure she kept in contact and didn't keep us waiting for answers to enquiries. She is a real asset to the company and her working hours spent on our sale must come close to the fee we paid.After viewing many properties with other local agents and seeing how they dealt with communication and follow ups from viewings we had made, I AM SO PLEASED I CHOSE MILES & BARR as the other companies did not pay as much attention to detail and were very slow in dealing with enquiries and offers we made.Thank you Miles & Barr - Highly Recommend

The · 15 September 2021

★★★★★ 5/5

Trustpilot

bought through miles and Barr

we started our long journey to buy our property in February. our Sales Coordinator Louise was Ace. She kept us informed of all developments along the way .Louise liaised between all parties involved Louise was professional, polite, and always there on the end of the phone or by email reassuring me along the way that we would get there in the end.We haveand move into our new property very soon . we could not be happier thank you so much

Rosemary · 8 September 2021

★★★★★ 5/5

Trustpilot

From the first day we viewed our to be…

From the first day we viewed our to be home, we felt welcomed, supported and advised by the estate agents showing us around the property, to the sales agent managing us and our offer of the property. We were kept up to date with all information we needed to provide and the service was smooth and efficient. No query or question was too difficult and Miles and Barr were professional and sympathetic throughout. During the waiting process between our offer being accepted and the exchange we were kept up to date with the stage of the chain every fortnight before we had to ramp things up as we neared completion. Thank you Miles and Barr. A truly swift and easy service. Emily Stickler was absolutely fantastic. She kept us updated throughout the entire process, and as first time buyers she was clear and explained every step along the way and what to expect and when. She communicated efficiently with our solicitor and the ongoing chain and kept us all up to date with regard to the various hoops we, or the vendors had to jump through to move things along. Emily made the house purchase as stress free as possible and we really are thankful for her.

Carrie · 8 September 2021

★★★★★ 5/5

Google

Highly recommend Ewe Move if your considering selling your property or need a letting agent. James was great - very helpful and responsive and gave useful and honest advice to help us sell our house. It was nice to have one point of contact rather than having to deal with multiple people as is often the case with other agents. Communication also wasn’t restricted to standard business hours and James would respond to queries outside of 9-5. Would definitely use again.

Jemma · 27 August 2021

★★★★★ 5/5

Google

I have recently sold my house with Ewe Move and can’t recommend them highly enough. Amy was an absolute star! She was always approachable and incredibly helpful, giving me advice on getting my house ready for sale and even on the house I was buying (through a different agent). The online advert looked great and Amy made the whole selling process as easy as possible, arranging all the viewings on the same day, so all I had to do was be out of the way and let her get on with what she does best. I sold my house quickly and for above the asking price. Amy and the team were always on hand to support between offer and completion and incredibly responsive to queries. I’d recommend Ewe Move to anyone looking for a professional, stress-free sale. Thanks Amy!

Liz · 27 August 2021

★★★★★ 4/5

Trustpilot

Great communication with all parties

Although the sale took a very long time to complete, the support from Louise Daly and the Miles & Barr team meant we always felt looked after.Louise was our main contact during the sale and was incredibly helpful throughout. She worked hard to maintain the momentum of the sale, particularly as it continuously seemed to be stalling due to slow solicitors. She was always fast to respond, even out of hours. She was polite, friendly and knowledgeable. Without her support, I'm sure the sale would have taken a lot longer to complete.

Emma · 22 August 2021

★★★★★ 5/5

Trustpilot

Professional Service

Blake arrived prepared for the initial visit, and took measurements throughout the house. We explained we had other appointments but as his agency had come recommended we would probably list with Miles & Barr. He accepted this with good grace, and returned to complete the contract once the other agents had visited. There was a better percentage fee offered by one of the others and our fees were adjusted to come into line with that more favourable rate. The house sold on the first day it was marketed.

Lyn · 10 August 2021

★★★★★ 5/5

Trustpilot

A genuine Estate Agent who cares about their customers

I had been searching for a new home for a good few months, approached every estate agent possible & wasn't having any luck. Was beginning to give up hope when I literally struck gold at Miles & Barr when I received an email back from the lovely Holly Hill. I explained my situation and my search criteria and she took it upon herself to go over and beyond to help me find what I was looking for, providing me with options and really listening to my needs. She had the patience of a saint answering all my questions and explaining the process. I really felt like she cared about myself & the landlady and ensured we were the right mix. Totally recommend Miles & Barr especially Holly. Thank you so much. You really did restore my faith in the rental market at a really tricky time.

Anita · 9 August 2021

★★★★★ 5/5

Trustpilot

Can't give anything but10 out of 5!

Can't give anything but10 out of 5!! Anna is a credit to M&B!! The process has been made so much easier with her help! The process has been speedy and most of that is down to Anna's protection approach to what is quite a stressful time! We, recently have had a very poor experience with one of your competitors and so was refreshing to find that letting agencies are NOT all the same! Thank you. Kevan powell

Kevan · 28 January 2022

★★★★★ 5/5

Trustpilot

Would highly recommend.

DezUrwin · 6 May 2026

★★★★★ 5/5

Google

super friendly and informative! Would recommend

Chris · 12 April 2026

★★★★★ 5/5

Trustpilot

Property sale

As his executor, I sold my late father's house through Mile & Barr. The sales team were 'on it' right from the start resulting in a buyer being found within days of the property going on the market. So, well done to Matt Brisley and all involved. Debbie Mead was then responsible for progressing the sale which she did admirably - on the case of those dragging their heels when necessary and keeping me up to date throughout. Thank you.

Nicholas · 25 June 2021

★★★★★ 5/5

Trustpilot

Couldn't have asked for more...

Couldn't have asked for more from Miles and Barr with our house move. Tom Philbrick and Debbie Mead looked after us so well despite hiccups and delays along the way. Debbie was brilliant, she brokered some difficult conversations, kept us updated at all times and it was clear that she had our interests at heart. I really felt that I could talk to Debbie, she was always available and very receptive to our needs. In addition, throughout the house searching process and subsequent negotiations when we had found a house, Tom was also really helpful; he explained all the transactional small print clearly, was very respectful when he came in to our home and managed to get the property we wanted at the right price for us. All in all the whole team were superb, thank you :)

Dan · 25 June 2021

★★★★★ 1/5

Trustpilot

Shocking complacency and incompetence

Goes back to November when I accepted an offer for my house from a company that it turns out wasn't even formed yet.Progression 'team' did nothing until mid January. Jodie Winch seems to be the entirety of the 'progression' team. Utterly unfit for purpose. Acknowledged communication failures..... nothing heard for another month. Nothing changed. All the chain worked towards (and were ready as agreed) the end of March..... not Miles and Barr. No communication, no checks that this was a viable buyer, no due diligence. It appears that their mortgage wasn't applied for until mid Feb !!!Drifted to end of first stamp duty holiday. Nothing happened. Buyer is now clearly totally unwilling to complete the sale. Drifted towards second stamp duty holiday. Nothing happened. Whole chain eventually collapsed. Incompetence, lack of communication, apathy, no due diligence, acknowledged failures not corrected, un-interested management.Shocking, upsetting experience and the end of my mums' dream move. Avoid, avoid, avoid.

Tim · 17 June 2021

★★★★★ 5/5

Trustpilot

Professional service , diligently executed.

Emily has been my contact at Miles and Barr. I was buying my next property through them. I have received excellent professional service with good communication and support when it was needed. My sale was in a long chain and Emily chased right back to the beginning and kept me up to date with progress. She was honest about progress unlike some others I was dealing with. She checked in with me regularly and responded quickly when I contacted her. I would use Miles and Barr again.

Valerie · 16 June 2021

★★★★★ 5/5

Google

We’ve recently sold our house through Miles & Barr and could not thank Virgina enough! She went above and beyond in her role and was super upbeat, friendly and knowledgeable throughout the process. Hugely grateful to her for being such a pleasure to work with

Jessica · 21 July 2024

★★★★★ 5/5

Trustpilot

I went with miles and barr to sell my…property. Excellent service

I went with miles and barr to sell my property and I am glad I did. My sales negotiator Debbie Mead was fantastic, she kept me informed through the whole process, she answered my queries promptly and always returned my calls. On completion day she went above and beyond, well done Debbie.

Debbie · 4 March 2024

★★★★★ 5/5

Trustpilot

The staff were through and ensured my…

The staff were through and ensured my case was dealt with efficiently. The staff were always friendly and answered any questions I felt needed to be asked. Moving is an overwhelming process but the staff made sure the process remained simple and made it clear what exactly needed to be done step-by-step to ensure a successful move. Overall I was very happy with the service provided and the staff should be commended for their dedication and patience.

Reece · 9 November 2021

★★★★★ 5/5

Google

Bobby was most helpful and informative during the viewings, and office staff were efficient

Anne · 28 August 2025