Trusted Agent profile · Whitley Bay
★★★★★
715 reviews across 2 platforms
84 Park View, Whitley Bay, NE26 2TH
Rook Matthews Sayer's office in Whitley Bay, at 84 Park View, is rated 4.8 out of 5 across 715 reviews on two platforms, including 90 Google reviews rated 4.7.
Every review we hold for the Whitley Bay office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly and helpful staff at the West Denton branch
The staff at the West Denton branch were extremely helpful in our recent relocation from Dorset and I can't thank Ellie and Claire enough for the support they gave us in our purchase and move. They provided regular telephone and email contact and were always available to answer our queries. The referred solicitor was extremely helpful too. Thank you everyone - we love our new life in Newcastle!
5/5
TrustpilotWe would like to say a huge Thankyou to…
We would like to say a huge Thankyou to the team at RMS Bedlington, but specifically Claire who dealt with us from day 1. Claire was so lovely and welcoming whilst dealing with us and helped so much throughout the process of us buying our first home. Claire was always available on the phone for a chat when we had questions. She also recommended Faye, their in house mortgage advisor who was fantastic throughout. We are so pleased with the service we received from both RMS and Faye and they made the process as smooth as possible. Thankyou very much!
Thank you so much for taking the time to leave this wonderful 5* review for RMS Bedlington. We appreciate your kind words and will be sure to pass them on to Claire and Faye. We hope you're settling into your home nicely.
5/5
TrustpilotBest mortgage advisers ever Alistair…
Best mortgage advisers ever Alistair Bowman. He’s gets 20 out of 10 from us: He goes over and above we couldn’t have asked for more. He made sure everything was chased up without us even asking. The process was as made as simple as it could possibly be. Alistair removed all the stress from the buying process. In the worse possible time to get a mortgage. Everyone fighting for the best deal & remortgaging before the rates went up. Rates were increasing by 0.5% every week - few days. Anyone thinking is it worth getting a mortgage adviser do not hesitate with Alistair. We have friends who are buying at the same time & it’s taking much longer than ours. We offered on the 31st May and completed even with a delay from vendor having an operation 12th Sept 2022. Our friends are still waiting on completion and had lots of errors with paperwork which Alistair made sure we didn’t. Alistair treats you very professionally but also as a friend. Even checking in when there wasn’t any further update but he let you know that he’d been checking & not just letting the process drag on. Managed hiccup we had with Survey coming back as lower value than we had offered. This was managed professionally and with Empathy. As the house was being sold via RMS he was also able to speak to the estate agent Wendy who helped us out to (managed what could have been a no sale & vendor taking the house off the market, to being realistic and understanding for both sides which she didn’t have to be) on our behalf making aware of difficulties even when this isn’t normally something they would do. We secured the house at the price advised on full survey, and in the most efficient timescales possible. Alistair made sure we were aware every step of the way, we didn’t have to chase up at all. Alistair has even checked in after everything is complete which I’m sure most advisers don’t do. He’s on my friends list now😊, we gained great insight in to the process that none of our friends have. Absolutely couldn’t get better than Alistair don’t hesitate to sign up with him. He even checked rates right up to that last minute making sure we had the best deal. I hope Alistair gets the rewards he deserves. We wouldn’t think of possibly going elsewhere. Would definitely recommend 🤩🌟
Wow, this is such a lovely review. Thank you for taking the time to leave these heart warming words and the 5*s for Alistair in RMS Ashington. Ourselves and Alistair are so grateful for you using RMS for your mortgage advice.
5/5
TrustpilotFriendly yet professional staff
We recently moved from Newcastle to Leeds, and RMS in Gosforth dealt with the sale of our house. The staff there were always friendly, efficient, helpful and professional. David Jones (Branch Manager) came to carry out the valuation, and Natalie Best was our point of contact, with Eve Morley filling in when Natalie was unavailable. Throughout the process, Natalie supported us, and often chased up solicitors on ours and the buyers’ behalf. This made what was a very stressful and lengthy process all the more bearable. I would definitely recommend RMS to anyone looking to buy or sell a property.
Dear Lisa, thank you so much for the 5*s for RMS Gosforth. Moving is one of life's most stressful tasks so we're pleased Natalie was able to take some of the worry away. We hope your move to Leeds went smoothly and you're settling in well.
5/5
TrustpilotRMS - Ryton
I just wanted to say a massive thank you to all the team at RMS Ryton - especially Victoria who has made a difficult house sale a breeze to deal with. From initial valuation, to listing and on to completion, Victoria has been "on the ball" and "on my side". Whilst moving is always stressful, the team @ RMS Ryton have made this a positive experience for me, taking all the chasing and hassle into their own hands and providing me with daily updates (hourly when required) about their progress. The team are proactive, communicative, responsive and are all super helpful and just a genuinely great bunch of people.I have another property to sell within the coming months and I most certainly will be going straight back to RMS - I know I will be looked after!!Again, a massive thank you to you all. You are a dream team and I couldn't have done it without you.
Dear Mr Bell, thank you for taking the time to give RMS Ryton 5*s, accompanied with your kind words for Victoria and the rest of the team. We're delighted to see that you will use us again.
5/5
TrustpilotSuperb Service
To all the staff at Rook Matthew Sayers in Alnwick. Thank you for a fabulous service during my recent house purchase. I can highly recommend your office to anyone buying or selling a property. The ladies went above and beyond and you are all absolute gems. Thank you.
Thank you so much for taking the time to leave a wonderful review for a team in RMS Alnwick!
5/5
TrustpilotFantastic mortgage Advisor
The biggest thank you to Alistar, he was amazing from start to finish. Im so glad i was recommended him by several people. Having a little bit of a complex mortgage case with not much idea how things work he always explained everything to me perfectly even when solicitors weren't staying in contact. Its extremely reassuring knowing that he offers support when it come time to remortgage after your fixed term ends. I couldn't be happier with the service & would 100% recommended and use him again!
Dear Shan, thank you so much for taking the time to leave this wonderful 5* star review for our mortgage advisor Alistair.
5/5
GoogleThe team at RMS in Whitley Bay were excellent in handling our sale. They gave great advice throughout the process. Our property was promoted extensively and enthusiastically, and we were very happy with the price we achieved. We were always kept updated with progress. Selling was a smooth and stress-free experience, and all of the staff were a pleasure to deal with. Thanks very much from Kathryn and Mark
Thank you so much for this fantastic review, we really appreciate you taking the time to recommend our team in RMS Whitley Bay.
5/5
TrustpilotExcellent service from RMS Blyth
Recent sale and purchase via RMS Blyth. Service was excellent. Sale - valuation and management of viewings was very good. Only people with genuine interest came for viewings which was really appreciated and indicates Rook clearly match the right people to the right properties. Property sold within 1-1.5 weeks.Purchase was also through Rook. Rook have the vast majority of properties on their book in the area so being on their active purchaser list was highly advantageous. We were proactively invited to viewing properties that met our requirements and our timelines. No hard sell or pushy tactics - all highly professional in their approach backed up with detailed insight and understanding of the local area. This gives you confidence when buying through them.Despite this being an extremely busy office the team are great and there is a personal touch to their service. They really do work hard to make the sale and purchase process as simple as possible. Thank you RMS Blyth for all your help and support!
Thank you so much for this lovely review for RMS Blyth. They are certainly in tune with their clients wants and needs and regularly go above and beyond to secure their sales. We really appreciate you taking the time to leave this review and hope you are very happy in your new home.
5/5
TrustpilotExceptional service as a seller and buyer
Alison and the team at Rook Matthew’s Sayer, Whitley Bay, were outstanding from my first encounter with them in the office throughout completion on our purchase and sale, and beyond.Their knowledge of the local market, and drive to find the right buyer and get the best price for each property, is exceptional. Alison worked tirelessly to negotiate on our behalf. Once the sale and purchase was agreed the hard work and regular communication continued. It’s rare to find an agent who can be impressive in both the sale negotiation and holding the sale together through to completion without bump or incident. We’ve sold and bought properties in different areas of the country and region and I’d go as far as to say this was the perfect agent experience - I wouldn’t hesitate to recommend them.
Dear Emma, thank you so much for taking the time to write this heart warming review. RMS Whitley Bay will be thrilled to read your kind words and to know that their hard work has been recognised.
5/5
TrustpilotSale of my property
Sale of my property Michelle and Dawn were there every step of the was on a very difficult sale RMS in Blyth are just so attentive and answer back on the same day when asked any thing regarding the sale of your property can not recommend highly enough thank you ladies !! Both amazing
We're so thrilled to receive your 5 star review for the service you were given from RMS Blyth, specifically Michelle and Dawn. We really appreciate your recommendation Mrs Mckenna, as it helps us out so much and makes it easier for others to find reliable proactive agents in the area.
5/5
TrustpilotExceptional service from start to…
Exceptional service from start to finish. A massive thank-you to the RMS Blyth team, especially Neil and Dawn.
Thank you so much for the 5 star review! We're so pleased you felt supported throughout your purchase and can't thank you enough for your recommendation.
5/5
TrustpilotWe used Rook Matthew Sayers mortgage advisor…
We used Rook Matthew Sayers mortgage advisors and worked with Alistair for our first-time buyer mortgage. He made the whole process incredibly easy and stress-free. His care, attention to detail, and customer service were absolutely 5-star. We couldn’t recommend him highly enough.
5/5
TrustpilotExcellent service
The team at the Gosforth office were fabulous. Mostly, I dealt with Natalie and David, but other members of the team were very helpful too. The service given was most professional. The advice was sensible and they bent over backwards to achieve a sale and be as helpful as possible. I’d highly recommend using this office- you couldn’t get a better service anywhere.
Dear Caroline, thank you so much for taking the time to leave this fantastic 5 star review for RMS Gosforth and for recommending our team, we really appreciate it!
4/5
TrustpilotI have dealt with Rookmatthewsayer in…
I have dealt with Rookmatthewsayer in the past. Decided to get three different agents to evaluate my property. After listening to all three and, after careful consideration, I went with Rookmatthewsayer. David Jones at the GOSFORTH branch is a professional and knows this market well. Eve who dealt with my sale was available at all times. Even when she was on another call or busy with a client, she always got back to me. The office staff are very much on the ball too. I would have no hesitation in recommending these people collectively. They are a great team and that generally comes from the person overseeing them. Thanks to all of you. Very kind regards.
Dear Ann, thank you for taking the time to leave our Gosforth team a wonderful review, it was a pleasure to read. We really appreciate your decision to instruct RMS Gosforth over our competitors and we're glad you're very satisfied with the result. Thank you very much for the future recommendations!
5/5
TrustpilotLovely team at RMS West Denton branch.
Lovely team at RMS West Denton branch, who were the team dealing with us buying our lovely house especially Bruce the branch manager . Always very friendly and informative about the conveyancing . Good communication throughout and would recommend them to family and friends. Kate Moody
Thank you Kate, for giving RMS West Denton a 5 star rating - we're so pleased you felt supported throughout your purchase.
5/5
TrustpilotAlistair Bowman great Mortgage Advisor!!
We can’t thank Alistair Bowman enough for all the help he has given us throughout the process of buying our new home! His advice was second to none and he made sure we understood everything throughout the process of buying! Highly recommend as a Mortgage Advisor for anyone looking!! Ryton Branch also very helpful after difficult start with solicitors they made sure they helped chase up new solicitors along the way to speed up the process and we’re always pleasant to deal with!
Hi Faye, thank you for leaving our FS advisor and the Ryton team 5 stars and a lovely review. We're glad he was able to guide you through the mortgage process and the Ryton team helped speed up the purchase process. Wishing you luck in your new home. Thanks again!
5/5
TrustpilotRMS Blyth- sale of relatives property
RMS Blyth, from day 1 the team at the Blyth office have been great, they have kept me up to date and given me good advice along the way. I wouldnt hesitate in using them again and would highly recommend, a lovely team of people.
Thank you Lesley for taking the time to leave RMS Blyth a wonderful review, we really appreciate it!
5/5
TrustpilotExcellent service
Excellent service. Dylan was always on hand to answer questions and always promptly and clearly and helped ensure the process of moving was as smooth as possible.My wife and I give our thanks to Dylan and the rest of the team.
Thank you so much Ben, we really appreciate you highlighting Dylan in our Fenham branch to us. We're so happy that you felt supported throughout and hope we can be of assistance in the future should you need us. Thanks, RMS.
5/5
TrustpilotAlistair Bowman
We have recently completed our mortgage renewal and once again the experience was smooth, straightforward and completely stress free. A very special thank you goes to Alistair Bowman, who has supported us for more than ten years now. Throughout that time we have never had any issues.
Thank you so much for highlighting Alistair to us. We are so pleased you felt supported throughout your remortgage and we really appreciate you taking the time to leave this review.
5/5
TrustpilotSo easy and hassle free, very happy.
Alistair made the process of renewing my mortgage so easy and completely hassle free. I was consistently kept up to date with the best rates available and how each step of the application was progressing. Very happy, can’t recommend Alistair enough.
Dear Mr Douglas, thank you for leaving this wonderful review for our Mortgage Advisor Alistair, we really appreciate it.
5/5
TrustpilotTo thank Blyth rook Matthews sayer
On behalf of myself and family I would like to say a massive thank you to dawn and all staff at Blyth rook matthews sayer. For helping us step by step and their care, loyalty and support, through these really hard times for everyone during the pandemic. For the sale going through for our adopted late Aunty Margaret and uncle bills home. Everything has been finalised and gone through smoothly. The staff are always there to answer any worries concerns and nothing and I mean nothing is a bother to them. You are all an amazing team and a very friendly branch. I would definitely recommend Blyth to anyone wanting to sell their or a family member’s property. Stay safe and happier times ahead for everyone. Tracie Jansen xx
Dear Tracie, thank you very much for taking the time to leave a kind and thoughtful review for Dawn and the rest our Blyth team. We're so glad they were able to assist you so well during such a hard time for your & your family. Amazing to read that everything went through smoothly and the sale of the property completed. Thank you again Tracie and wishing you luck in the future.
5/5
TrustpilotExceptional service by Rook Matthews Sayer
The RMS team are exceptional in what they do, extremely friendly, helpful and knowledgeable when it comes to selling properties. We sold our house in 4 days and this was down to the advice and hard work by RMS.I would recommend Rook Matthews Sayer team at the Fenham branch to anyone who is selling or buying a property, I must say very professional and organised. We would like to thank the whole team for managing and selling our property and achieving more than the asking price.A special thank you to Steven, Stacey and Emma for all there hard work and constant communication throughout the whole process, which we are extremely grateful for.Best Regards John & Ali Connor
Dear John & Ali, thank you for leaving such a lovely review for our wonderful Fenham team. We're so glad the team of 3 were able to get your property sale over the finish line. Wishing you the best of luck in the future! Thanks again
5/5
TrustpilotAlistair Bowman
We'd like to recommend Alistair Bowman as a mortgage advisor. He's helped us with (re)mortgages for a few years now and recently he helped us with the finances around selling and buying. Alistair is an extremely professional and hardworking advisor. Not only is he approachable and always there when you need him, he's also following up with you on a regular basis to see how things are progressing. You do feel that he cares for his clients and you're not only a pay check at the end of the process. When we needed to renew our mortgage offer due to overly long waiting times in the buying process he had it extended in minutes. He had the ball rolling for the fund transfer at the end of the purchase before we were even advised to start the transfer by the solicitors. He seems always on top of the game, which is superb. We would like to thank Alistair and do recommend him without any doubt.
Good morning, thank you very much for taking the time to write such a lovely and detailed review for Alistair, our mortgage service advisor. We're so glad he has been able to secure you mortgages and re-mortgages throughout the years, as well as securing you a renewed mortgage offer quickly and without hesitation. We really hope to be able to assist you as efficiently and effectively in the future. Many thanks again and good luck!
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