Trusted Agent profile · Whitehaven
★★★★★
243 reviews across 3 platforms
46/47 King Street, Whitehaven, CA28 7JH
Grisdales's office in Whitehaven, at 46/47 King Street, is rated 4.5 out of 5 across 243 reviews on three platforms, including 191 Google reviews rated 4.6.
191
Reviews on Google
This office
13
Reviews on Facebook
Business-wide
39
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Grisdales Whitehaven hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Whitehaven.
Every review we hold for the Whitehaven office, from every platform, shown as written. First names only.
5/5
GoogleWe met with Lyn who showed us multiple flats in Whitehaven. She was very helpful, friendly and knowledgeable.
Hi Toni, Thank you for your wonderful feedback. We're delighted to hear that Lyn was helpful, friendly, and knowledgeable while showing you flats in Whitehaven. If you need anything, please don't hesitate to get in touch. Best wishes, Grisdales
4/5
GoogleWe had no problem with Grisdales and finding buyers. The problem is the due process of the potential buyer employing a surveyor. I think it would be advisable for sellers to be aware of the influence of the surveyor’s report on finalising any sales.
Thanks for your review Mr Clegg - I'll be sure to pass your feedback onto the Whitehaven team.
5/5
FacebookI recently decided to rent my property out via Grisdales. They made everything very simple, easy and quick. The agent who I met with was incredibly helpful, informative and worked quickly. She had my property rented out in 1 day of it being on the market, I was delighted! Would 100% recommend!
Thank you so much for this review Jenny, We're so pleased you're happy- would we be able to use this on our Facebook page for our marketing?
1/5
GoogleLeft to live in a house with a serious mould issue and hole in the roof despite reporting both when moving in. Lost ££s in business stock & all grisdales ever really said was "we'll call you back" - 99.9% lie rate
Hi Ryan, Thanks for taking a moment to leave us a review. We're disappointed to hear about your recent experience with us. We are aware of the ongoing maintenance issues within your property. Our dedicated contractors and those elected by the landlord have had difficulties in obtaining access to your property. Consequently, this has prevented us from carrying out any remedial works. Grisdales have offered to release you from the tenancy and contractual agreements with immediate effect but have yet to receive a response. As we haven’t been able to reach you via email for some time, we have put together a written letter which should arrive within the next day or two. We’re fully committed to supporting your future property plans and invite you to get in touch with us to discuss this matter further. Following which, we can assure you that the issue will be handled with urgency. Many thanks, Grisdales
5/5
FacebookI have used Grisdales as letting agents now for 8 years. We have completed 5-6 tenant swaps in our property and they have always been on point. Our property has never been empty for more than a month and there communication has always been spot on. Highly recommend *****
Many thanks for your lovely comments Tom 😁!
1/5
GoogleTo echo most of the negative reviews on here I found Grisdales rude, unwilling to communicate and frankly just a lazy bunch of people hiding behind the 'Global Pandemic' by not allowing viewings, even though the property market hasn't been locked down as protocols are in place. Acting in neither the landlords interest or the clients, just their own. Underpinned by the 5 star rating Lesley Kenyon (Lettings Manager) has given herself further down this review page, says it all really. I have reported this to Google as conflict of interest. Advice - stay well clear.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleWe wanted to rent a place, we were fobbed off with “viewing not available at the moment” despite their online add saying it was. I was told “we’ll put you on the list” and wasn’t even advised to apply. I received pretty much no correspondence and what we did get seemed blunt and rude, couldn’t get through on the phone either. We weren’t even told the house was taken off after we sent an application. We rented elsewhere and paid 12 months rent in advance. The landlord of the property we applied for here really missed out but they probably don’t know about it. If I had a property to let, I wouldn’t come to Grisedales in Whitehaven.
5/5
GoogleWe are very pleased with the help and excellent service we recieved.
Hi there Karen, Thanks for taking a moment to leave us a review. It's great to hear you're pleased with the service our team provided. If there is anything else we can help with, please don't hesitate to get in touch. Grisdales
1/5
TrustpilotAwful experience with this company
Awful experience with this company. They do almost nothing for you and give you hell when you leave the property no matter what condition it has been left in. The house was filthy, poorly decorated, had a major woodlouse problem that we weren't aware of until we moved in when when our tenancy began, when we left it was clean and tastefully decorated which we'd been given permission to do but we still received a ride and scathing email once we'd moved regarding the condition of the property. Even things that were an issue before we moved in!
5/5
GoogleNicola Jones acted as our property marketing manager. She’s been efficient and contact has been very good. I would recommend using Nicola to market your house.
1/5
TrustpilotDon’t rent with them!
Rented a flat managed by Grisdales and two occasions they gave an external company keys to check to our flat to check the fire extinguisher without notice or our permission and ok both occasions men walked into our flat whilst I was alseep after a night shift... bery scary. When I phoned Grisdales to explain theresleves they lied and said they had not handed the keys out however the man was standing in my livingroom with the keys they had been given only half an our earlier! When the landlord was selling the flat, Grisdales brought the new buyer round without notice or permission, again I was in the flat in the shower, they knocked however I couldnt asnwer the door so they proceeded to just use the key and come in assuming I wasnt in without permission. When I turned them away because I wasn’t expecting them they were shocked as if I was in the wrong. A few times theyve tried the door with the key however the door was on the latch and when I phoned they said it wasnt them and it may have been the elderly man up the stairs who was ‘confused’. No it was you becuase I saw you from the window.... Shocking service, shocking lies, very rude when talking to them.
5/5
TrustpilotGreat interaction with Debra keeping me…
Great interaction with Debra keeping me updated on progress
Thank you for your feedback Ian. We're delighted to hear that Debra kept you well-informed and appreciate you taking the time to share your experience. If you need further assistance, please don't hesitate to get in touch. Grisdales
5/5
GoogleVery professional service from all involved
Thank you, Ian, for your kind words and for taking the time to share your experience. We’re delighted to hear that you found our service to be professional. Your feedback is greatly appreciated by the entire team. If there’s anything more we can assist you with in the future, please don’t hesitate to reach out.
1/5
GoogleFor future tenants and landlords using their services - please DON'T! I'm limited for space for this review and have had to re-write this to be less problem specific. Just for the record, I don't normally leave negative reviews, I'm a human being and realise that mistakes occur HOWEVER.... This business lies and cheats its way through their everyday business, will try every trick in the book to rob you of your deposit and make ridiculous, demands. They will not contact the landlord on your behalf if you have questions. Using this so called estate agent is the same as holding your breath, waiting for a grenade to explode and hoping all the dust settles in a nice neat little pile by your feet. I have plenty of substantive examples I can use but just don't have the room on here. Honestly, there are plenty of other service providers out there, if you are thinking how bad they can be in comparison I would give Grisedales a rating of -5 out of 10.
5/5
Googleexcellent service ,nothing to much trouble for the staff ,chloe was a great help from the start thank you all very much ,would recommend grisdales to everyone
Hi Joan, Thanks alot for your review. Chloe and the team are overjoyed to hear you'd recommend us after your recent experience with us. Thanks again for choosing us. Grisdales
1/5
TrustpilotMost possibly the worst of worst estate…
Most possibly the worst of worst estate agents ever you never get a proper answer or it's the landlords fault If you value money don't go through these
Dear Mr. Barratt, Thank you for taking the time to provide feedback on our services. While we are disappointed to hear about the issues you've experienced with the maintenance of your property, we value your opinions and concerns. Please rest assured that our Property Management Team is fully committed to resolving your repairs as quickly and efficiently as possible. Although there may have been instances where we couldn't address your maintenance issues within the expected timeframe, we want to emphasize that this was due to external factors beyond our control. Nonetheless, we hope that you were satisfied with the other occasions where we provided a prompt resolution. We understand that you are already in contact with our Property Management Team, but we want to reiterate that any of our colleagues are available to provide additional assistance and support. Please don't hesitate to reach out to us at propertymanagement@grisdales.co.uk if you require further assistance. Thank you for your continued trust and support. Best regards, Grisdales
5/5
GoogleThe agent's representative, Lesley, did a thorough job. Her advice and valuation was just about spot on. Very good indeed!
Hi James, Thank you for your positive review! We're delighted to hear that Lesley provided you with helpful advice and accurate valuation. We take pride in delivering the best service to our clients, and it's great to know that you had such a positive experience. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help! Thanks again, Grisdales
1/5
TrustpilotAvoid at all costs
For future tenants and landlords using their services - please DON'T! I'm limited for space for this review and have had to re-write this to be less problem specific. Just for the record, I don't normally leave negative reviews, I'm a human being and realise that mistakes occur HOWEVER.... This business lies and cheats its way through their everyday business, will try every trick in the book to rob you of your deposit and make ridiculous, demands. They will not contact the landlord on your behalf if you have questions. Using this so called estate agent is the same as holding your breath, waiting for a grenade to explode and hoping all the dust settles in a nice neat little pile by your feet. I have plenty of substantive examples I can use but just don't have the room on here. Honestly, there are plenty of other service providers out there, if you are thinking how bad they can be in comparison I would give Grisedales a rating of -5 out of 10.
5/5
GoogleNicola the property marketing manager was very proactive and efficient in helping us. Couldn't fault the service. Thank you
Hi Richard, Thank you for taking the time to leave such a positive review! We're delighted to hear that Nicola provided you with proactive and efficient service. Customer satisfaction is our top priority, and it's wonderful to know that you couldn't fault the service you received. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Many thanks, Grisdales
5/5
GoogleExcellent service . All i spoke to were so helpful and made my experience of moving so easy . Thanks to the team
Hi John, It's been a pleasure to assist you with your move and we're pleased to hear that you found our team helpful - thanks taking a moment to share your experience. Best of luck in your new home, Grisdales
1/5
TrustpilotTried to arrange a viewing
Tried to arrange a viewing , didnt even call me back when they said they would , eventually got through to them after trying for hours , to be told no more viewings as asking price was met , i offered to pay more they said no . In my opinion they couldnt be bothered , so obviously not interested in getting the best price for their client.
5/5
GoogleVery supportive and helpful in sale on my late brother's house and very good communication throughout the process.
Dear Colin, Thank you for your kind review. We're pleased to know that we could offer support and assistance during what we understand was a difficult time for you. Our team is committed to clear communication and ensuring a smooth sale process. If you ever need further help or have any questions, please don't hesitate to reach out. Thank you for choosing us as your estate agents. Best regards, Grisdales
1/5
GoogleUnnecessarily bureaucratic and will do everything in their power to get every penny from you. Very poor service; as we were moving out, Grisdales organised viewings to which they would regularly turn up 30 mins late with no reasoning as to why. Upon returning deposit they've deducted close to £100 despite a very clean house. It has then taken over a month for them to approve the deposit refund which is ridiculous. Overall poor service.
5/5
TrustpilotRecently bought a property they were…
Recently bought a property they were advertising,they couldn't have been more helpful
Hi Rae, Thank you so much for your kind words. We are so glad to hear that you had a positive experience buying a property through Grisdales. We are committed to providing our clients with the best possible service, and we are always happy to go the extra mile to help them find their dream home. We are particularly pleased to hear that you found our staff to be helpful. We are proud of our team of experienced and knowledgeable professionals, who are always happy to answer any questions that our clients may have. Thank you again for your feedback. Sincerely, Grisdales
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Grisdales Whitehaven hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Whitehaven.
