Trusted Agent profile · Whitchurch

AJ Reid Estate Agents Whitchurch reviews

4.9

★★★★★ Excellent

108 reviews across 1 platform

23 Green End, Whitchurch, SY13 1AD

AJ Reid Estate Agents's office in Whitchurch, at 23 Green End, is rated 4.9 out of 5 across 108 reviews on 1 platform, including 108 Google reviews rated 4.9.

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4.9 / 5

108

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Whitchurch office, from every platform, shown as written. First names only.

5/5

Google

What a great Team! Wanting to relocate to the Whitchurch area, we had dealings with Lisa and John. Their diligence in advising and finding the right home for us was exceptional. Throughout the legal process John was outstanding in ensuring everyone in the chain moved towards Completion. A huge Thank You!PositiveResponsiveness, Professionalism

Roger · 26 August 2021

Agent replied · 7 July 2023

Thank you for the lovely review. We pride ourselves on the fact that everyone at AJ Reid does their best to ensure that sales and purchases complete as smoothly and satisfactorily as possible. Glad to have been of able to assist you in your 'move'! Jonathan, Alison & the Team at AJ Reid

5/5

Google

Several of our neighbours sold their properties through A J Reid and spoke very highly of their experience with them. So when we decided to sell ours, we thought we would give them a try. We are so glad we did. The team are fantastic - very knowledgeable about the housing market, very friendly to deal with and extremely supportive and helpful. Estate agents generally get a bad press but AJ Reid deserves all the plaudits it receives. We really can’t recommend them highly enough and if the need arises, we will certainly call on their services again in the future.

Mark · 3 October 2023

Agent replied · 1 January 2024

We can't thank you enough for trusting us to sell your property and we are so glad to have achieved a satisfactory sale for you. It has been a pleasure to act as your Agents. Thank you so much.

5/5

Google

We can highly recommend AJ Reid Estate Agents. We purchased a property through them and they provided an excellent service throughout the whole process. Thank you Lisa, Johnathan and Oliwia.

Ken · 2 November 2023

Agent replied · 1 January 2024

Thank you for the lovely review. We aim to provide an excellent service to all of our customers. It's nice for the team at AJ Reid to feel that their efforts are appreciated. Thank you from all of us and we hope you are enjoying life in Whitchurch. Jonathan, Alison, Lisa & Oliwia

5/5

Google

Very pleased indeed with A J Reid's help selling our mother's house after she passed away. They certainly earned their fee - there was a lot of interest so they had to organise several long days of successive viewings. They handled the …

Tony · 14 April 2025

Agent replied · 14 April 2026

Thank you for your kind and heartfelt feedback. We’re honoured to have been able to assist you during such a sensitive time. It’s great to hear that our team managed the viewings and communication effectively and provided helpful advice … More

5/5

Google

We thoroughly recommend AJ Reids Estate Agents for your sale - they sold our house within 1 week! They have provided us with an amazing, personal service and kept us in the loop throughout the whole process - even staying in touch on their days off! Every member of the team have been fantastic. So, to Jonathan, Alison, Lisa (you are a super star) and Liv - we simply cannot thank you enough. Gill & Richard

Gill · 23 June 2023

Agent replied · 1 January 2024

Thank you so much for this great review. What are 'days off'? We love our job so much, we never seem to switch off! It has been a pleasure to sell your home for you.

5/5

Google

I was the purchaser of a property listed by AJ Reid and I have to say that after some bad experiences with estate agents over the years the team at AJ Reid have restored my faith in genuine local, expert and friendly estate agents. I would not hesitate to recommend and use them myself. Professional and on the ball they helped with my property sale too when my estate agent was useless. Lisa in particular deserves a mention, she always answered queries quickly, always took phone calls or called back promptly. I seriously could not fault them! Excellent service well done all at AJ Reid

Matthew · 7 February 2023

Agent replied · 1 January 2024

Our pleasure! We'll do (almost!) anything to get a sale over the line, so we were only happy to help to get this transaction completed for both you and our client. Thank you for your kind words...

5/5

Google

We received excellent service from AJ Reid. We chose them as an independent firm who gave us personalised service from beginning to end. Lisa and Sharon responded quickly and efficiently to all queries and visits from prospective buyers …

Allan · 14 April 2025

Agent replied · 14 April 2026

Thank you for your kind and detailed feedback. We’re delighted to hear that Lisa, Sharon, and the team provided you with personalised, efficient service from start to finish. We understand selling a house can be challenging, so it’s … More

5/5

Google

From our very first meeting with John H.we knew we would be selling our house with A.J Reid. He went above & beyond what was expected to sell our house, (involving a chain) chasing all Solicitors & other buyers agents on several occasions & keeping in touch throughout. A.J Reid office is friendly & welcoming to their, what feels like a family run business. (Sadly missed these days). I would highly recommend A.J Reid & I would definitely sell with them again. Perfect job. Thank You Very Much.

Mandy · 7 July 2020

5/5

Google

Many Thanks to all at AJ Reid for helping us sell our lovely home. We were sad to see it go, but Jonathan and the team at AJ Reid were very helpful and knowledgeable in helping us through the trials and tribulations of selling it. Would recommend them highly.

Paul · 8 July 2019

Agent replied · 7 July 2023

Thank you very much. We understand that selling a property can be very stressful and we always do our utmost to try and relieve the stress for clients. Glad we all got a satisfactory conclusion in the end. Good luck in the future.

5/5

Google

A.J. Read Estate Agents have a small efficient office in Whitchurch Shropshire. All the staff are very good at what they do in a very professional way and are eager to find a buyer. …

Diane · 14 April 2025

Agent replied · 14 April 2026

Thank you for your kind words and recommendation. We’re proud of our efficient and professional team here in Whitchurch and always strive to do our very best for every client. Now as part of the Dourish & Day family, we’re excited to … More

5/5

Google

Everyone at AJ Reid was helpful and responsive. Ours was not an easy purchase, but AJ Reid were always at the end of the phone to push it along. Many thanks to the whole team.PositiveResponsiveness, Quality, Professionalism, Value

Jenny · 26 August 2021

Agent replied · 7 July 2023

Glad to have been of service! And it was a pleasure to deal with you. Thank you

5/5

Google

A Brilliant Team... I'd not moved house for nearly 30 years, so wanted to make sure I got a supportive, effective and motivated estate agent to sell my property.... The team at AJ Reid really made every stage as easy as possible and were at the center of the whole process from beginning to end. Their attention to detail; ability to track the many different things that were happening and that needed to happen 'next'; availability to answer questions and their focus on keeping everything moving along was really useful and very reassuring. I highly recommend this friendly and hard working group of people.

Charlotte · 7 July 2022

Agent replied · 7 July 2023

Thank you for the lovely review of our services. We always try our best to ensure that we assist our clients in every step of their sale and purchase, so it is very nice to have the recognition and make the staff feel appreciated. We thank you for your custom and wish you all the best in your new home.

5/5

Google

I had worked with A J Reid for a couple of years selling homes for a developer. So when I needed to sell my own home I didn't hesitate. Great Right Move page,all the staff in the office knew about my property, the phone and messages get answered( yes rare..) and everything followed up promptly. An Independent Agent who does as they promise. Lovely people,I shall miss them all. I can recommend A J Reid 100%.PositiveResponsiveness, Professionalism

Catherine · 26 August 2022

Agent replied · 7 July 2023

It's been a pleasure dealing with you, firstly selling New Homes and secondly selling your own home. We wish you all the best in your new life on the coast.

5/5

Google

What a dream team! We have been really, really impressed with everyone at Reids, and definitely recommend them. Jonathon valued our house and wrote the sales particulars; he is friendly, …

Ali · 14 April 2025

Agent replied · 14 April 2026

Thank you so much for your wonderful and thoughtful review! We’re thrilled to hear that Jonathon, Lisa, and Sharon each made such a positive impact throughout your sale. It’s fantastic to know their professionalism, support, and dedication … More

5/5

Google

Paul and I sold our house and bought our new home through AJ Reid's. The process as normal in buying and selling is stressful and time consuming, but we cannot recommend this company enough. A local company, amazingly friendly, efficient, professional and well worth going with. They went above and beyond to help us and communication was second to none. Finally got into our new home with a goodie pack from them, including all local information and companies to help with anything we may need doing around the house and garden. Thank you to you all, you really are a great team and you look after your clients. Thanks from Paul & Carolyne...PositiveResponsiveness, Quality, Professionalism

Cazy · 24 November 2021

Agent replied · 23 November 2024

Thank you so much for your kind words. We always try our best to remove as much of the stress as possible out of the 'moving' process, for all of our clients, but it is really great to be appreciated by the customers like yourselves - thank you.

5/5

Google

The estate agents were absolutely great, very helpful and very thorough in their work. A big thank you to Jonathan and John for all they have done. Great estate agents to use will always use again. Thanks Debra

Debra · 7 July 2020

Agent replied · 7 July 2023

Thanks for the great review; we do appreciate it when clients kindly review the service we provide. It was a pleasure to deal with you and we are always happy to do our best to ensure as swift and satisfactory a sale as possible.

5/5

Google

I aren't usually one for leaving reviews as such. But after the service I received as a customer from AJ Reid estate agents in Whitchurch. I wanted to share my experience. As it’s not every day you move house. Goes to show that not all estate agents are the same ! The service provided has gone way above and beyond. I mostly dealt with ‘John’ I will absolutely never forget his kindness. He’s an absolute gentleman and extremely good at his job! The purchase along with the sale of my own properly was far from straight forward. Buying & selling during the covid 19 pandemic. Then we had collapsed chains. Along with many more bumps in the road. It was most defiantly a challenge for myself. Every email I sent was responded to promptly and always in a friendly helpful manor. If John wasn’t available they were still always returned by another member of the team. The communication was absolutely fantastic. I was extremely stressed during this move & I honestly mean it when I say that without the support from the staff in this estate agent I think I may of lost my dream home. I completed yesterday & still continued to receive support today. Thank you so much. I can’t thank you enough. Can’t recommend this estate agents highly enough.PositiveProfessionalism

Liz · 26 August 2021

Agent replied · 7 July 2023

Thanks for taking the time to post a review. We pride ourselves on customer service and professionalism and are so pleased to have that recognised and appreciated by our valued customers. Our manager, John, did his best for you as he does for all clients, but we must admit it's nice to see that being reflected in a written review... thank you. We got there in the end and the 'team' all hope that you will be very happy in your new home. Jonathan & Alison Reid

5/5

Google

Paul and I sold our house and bought our new home through AJ Reid's. The process as normal in buying and selling is stressful and time consuming, but we cannot recommend this company enough. A local company, amazingly friendly, efficient, professional and well worth going with. They went above and beyond to help us and communication was second to none. Finally got into our new home with a goodie pack from them, including all local information and companies to help with anything we may need doing around the house and garden. Thank you to you all, you really are a great team and you look after your clients. Thanks from Paul & Carolyne...PositiveResponsiveness, Quality, Professionalism

Cazy · 26 August 2021

Agent replied · 7 July 2023

Thank you so much for your kind words. We always try our best to remove as much of the stress as possible out of the 'moving' process, for all of our clients, but it is really great to be appreciated by the customers like yourselves - thank you.

5/5

Google

What can I say? Faster than the speed of Buzz Lightyear when it came to selling my property. The whole team were Ab Fab fabulous, always there to respond to any questions. They saw to all the viewings and sold my house in 5 days. Everyone at Reid's is professional, but, and most importantly, they care and are warm and friendly and put you at your ease...and it's all done with a great and very welcome dose of humour. You and your house sale are in very safe hands with these people. Many, many thanks to you all. LizPositiveResponsiveness, Quality, Professionalism, Value

Elizabeth · 26 August 2021

Agent replied · 7 July 2023

Thank you for your kind words ......what a great review of us! Always a pleasure to deal with you and it's lovely to be appreciated for our efforts on 'your' and 'all' clients behalf. We aim to please...... and our many years of experience have taught us that almost everything can be helped with with a dose of humour. Thank you again and best wishes for the future.

5/5

Google

This was the first time I sell property. Jonathan Reid of AJ Reid Estate Agents understood my situation as a property novice very well and was super-helpful. All communications from the team was friendly and informative, and the service provided was stress-free, efficient and exemplary. AJ Reid Estate Agents are a credit to their profession, and I am happy to recommend them. Highly recommended!

Merly · 23 June 2023

Agent replied · 1 January 2024

Thank you so much. We know how stressful it is when selling property and we always do our best to try and lessen the stress for our clients and deal with all parties involved as efficiently and effectively as we can. We are happy to have been of service.

1/5

Google

We were thoroughly disappointed with AJ Reid and would seek to avoid using them when purchasing our next property in the area. We were cash buyers aiming to complete very quickly and agreed a price on a property 3 weeks before Christmas with a view to completing by mid January 2021 (as the vendor then told us she had options to move out at short notice). By mid February (more than 2 months after a price was agreed) AJ Reid had still not taken the For Sale sign down or the property off Rightmove despite requests to do so in January and February, and on a number of occasions promised us next business day updates only for us to have to follow up again an entire week later. We made the difficult decision to pull out ofnthe sale and temporarily rent instead (primarily due to ongoing delays on the vendor's solicitor side), but also due to concerns that the failure to take it off the market might be because the vendor was holding out for a higher price. When we pulled out and as feedback highlighted their continued failure to take the property off the market, instead of acknowledging the oversight we were told that it had turned out to be a good thing, which we thought was incredibly unprofessional.

Ben · 7 July 2021

Agent replied · 1 January 2024

We are sorrythat you were unhappy with us trying to ensure that we carried our DUE DILLIGENCE as we always do when dealing with sales. Occasionally customers feel that we are intrusive in asking for proof of funds etc ftom prospective buyers, but that is our job and we always act in our clients best interests.

5/5

Google

The team at AJ Reid have been very supportive and efficient during a stressful time selling two properties. They could you not have been more helpful in advising us before putting houses on market and once houses were on the market, facilitating viewings and keeping us updated on progress with buyers solicitors and chain. Nothing was ever too much trouble and I would not hesitate to recommend them.PositiveResponsiveness, Quality, Professionalism

Sonia · 26 August 2022

Agent replied · 1 January 2024

Thank you. You are right...we stress to the team that nothing is too much trouble and we will always do our best to help our clients.

5/5

Google

Big thanks to John and lisa for all hard work securing my recent land purchase, I look forward to using there services over the next few months.PositiveResponsiveness, Quality, Professionalism

Chris · 26 August 2021

Agent replied · 7 July 2023

So pleased to have assisted you in your purchase of the land. Lisa, John and the rest of the 'team' are ready to provide our services to you when you are ready to sell. We look forward to it! Jonathan Reid, Managing Director

5/5

Google

I would like to say a massive thank you to the staff of AJ Read for all their work and help in selling my house. They were not just nice, friendly, accommodating but very professional. The house was sold in 4 days and thanks to their right professional advice the sale achieved more money than the asking price. They definitely made selling of the house as stress-free as possible. I highly recommend them to anyone who is looking to sell their house.

Zhanna · 7 July 2020

Agent replied · 7 July 2023

Thank you so much for your review of us all at AJ Reid - we truly appreciate it. We always aim to please and are glad to have exceeded your expectations!

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