Every review we hold for the Whitby office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’d like to give a big thank you to Charlie Wainwright at Hendersons Estate Agents in Whitby for her outstanding service. From start to finish, Charlie was professional, approachable, and highly knowledgeable about the local market.
She was always quick to respond to queries and kept us updated. Her attention to detail and honest, down-to-earth approach gave us full confidence.
Charlie is a real asset to the Hendersons team, her enthusiasm, communication skills, and local insight truly set her apart.
Highly recommended!
Thank you Charlie
Gina · 14 October 2025
Agent replied · 14 April 2026
Hi Gina, Thank you so much for leaving Charlie such a glowing review! Always appreciated.
★★★★★ 5/5
GoogleI would 100% recommend Hendersons to anyone to buy/sell their house. I had a friendly service from start to finish from Nick, Karin, Graham and all the team. The initial meeting, photos & listing was quick and simple and all viewings were accompanied at times to suit potential purchasers. As with most house sales there were hiccups along the way with the ongoing chain (not Hendersons fault) but Graham worked relentlessly to liaise with the buyers, the other agents and the solicitors. I was kept in the loop throughout the process and then had full support when the situation changed. I found contact easy, all emails answered, the phone was answered every time I called and if one of the girls wasn't available at the time the others were able to help which shows that the team all worked well together to support me as a client. If someone said they would phone back they did so I could not have asked for more. If you want a friendly, professional service to buy/sell/let or rent then use Hendersons!
Zoe · 28 January 2025
Agent replied · 12 January 2025
Hi, Zoe. Thank you so much for leaving us a stellar review!
★★★★★ 5/5
FacebookClaire, Nick, Karin & the whole team at Hendersons team were all absolutely fantastic. It’s one of the best experiences we have ever had with an estate agent and we would definitely use them again and recommend them. They were all lovely to speak to, reassuring and knowledgeable. Our purchase went through in a couple of months in what must be the busiest time for estate agents - ever!
They handled all our queries quickly. They managed the process really well. They were always very friendly, responsive and communicative, even whilst being incredibly busy during the Covid Pandemic and the Stamp Duty Holiday. We are very grateful for all their hard work on our purchase.
Thanks again Claire and the team!
Oliver & Kelly
Oliver · 30 June 2021
Agent replied · 8 June 2023
Thank you Oliver and Kelly for your lovely words. Really appreciate it and you have been brilliant to deal with too. We hope you enjoy your lovely home in Whitby.
★★★★★ 4/5
GoogleUp until today I've had no issues with hendersons and no reason to call them as a tenant. However I have no heating now. When I called their AI told me they would be in contact but as the shop wasn't open till Friday ( it's now monday) it couldnt say when. Happy New year everyone.
Ammendment:
I've changed my original low review. As I have been contacted and it looks like everything will get sorted Thank you.
Roger · 14 January 2026
★★★★★ 5/5
GoogleThank you Hendersons for going above and beyond when selling my house. You really cared throughout the entire process, you have been visible, you provided thoughtful feedback, and you kept us focused on the outcome. Thank you for being a wonderful partner from start to finish.
Clare · 3 May 2024
Agent replied · 26 August 2024
Hi, Clare. We are thrilled to learn that you had a great experience with us, I know Karin is gutted that her lottery numbers did not come up so she could have purchased your beautiful home before the new purchasers did. All the best for the future from the whole team at Hendersons.
★★★★★ 2/5
GoogleBeing a novice buyer, unfamiliar with the process, I reached out via email to inquire about a listing. Unfortunately, I received an unhelpful response stating all necessary information was on the listing, neglecting my specific questions. In a subsequent phone call, I encountered rudeness and laughter when asking about my concerns. These experiences have shaken my confidence in the house buying process, and I cannot recommend Hendersons based on my interactions.
Laura · 29 March 2024
★★★★★ 1/5
GoogleWhitby has many very good estate agents and having bought and sold property in and around Whitby for over 30 years we've used them all. Henderson's , Graham Henderson and Nick Henderson especially whilst initially all charm, very quickly resort to bullying tactics against their customer. They'll do anything to push a sale through regardless of monetary loss and stresses created for the seller. We challenged them constantly about who exactly was the client and who would be paying the bill!?!
So bad was their service we did dispute the bill. It took them 2 years, with them using more bullying tactics (unlawful threats from debt collectors and down right lies) before an agreement was reached and they received a final settlement from us. A settlement figure which I might add, was less than we had always thought appropriate to pay and, less still further considering the fees they would have had to pay. All they had to do to avoid all of that was reply to our emails when we advised them the property had sold.
As said Whitby has many very good estate agents, Hendersons isn't one of them!
Avoid!!
Lastly , I'm expecting this review to be discredited, as another example of their approach to customer care.
Katy · 14 September 2025
★★★★★ 5/5
FacebookWow. Amazing company amazing Expert Manager. They know how to get things done when it comes to online trading. So impressed by the knowledge, and sincerity. Thank you Mrs Stella Robinson for your amazing company, you can invest in your own capacity, I will not tell you how much I invested because it private, am here online to recommend Mrs Stella Robinson for her good works, if you are looking for where you can invest your money, and where it can be safe contact her via. Email: stellarobinsonfxtrading6@gmail.comWhatsApp: +19517037360
John · 17 March 2023
★★★★★ 5/5
GoogleWe cant recommend Nick and the team at Hendersons highly enough. We first got in touch around March 2021 during the pandemic in regards to a property in Whitby. We were met by a lovely lady named Claire who showed us around the property, we were allowed to take our time to ensure we had checked everything instead before we put an offer in.
The team at Hendersons after the offer had gone in were just amazing. Nothing was ever to difficult for them, even though we we rang constantly for updates. They were fast and responsive in emails, and constantly chased up and helped us in regards to our solicitors and sellers solicitors issues. This allowed us to complete the property in around 12 weeks from start to finish.
If your certainly looking for a property in the Whitby / North Yorkshire area, Hendersons are the team to go with. ⭐️⭐️⭐️⭐️⭐️PositiveResponsiveness, Quality, Professionalism
Ben · 27 August 2022
★★★★★ 1/5
GoogleVery disappointed. customer service extremely poor.
Initially I contacted Hendersons via email to view a property. Having no response I rang this estate agent to arrange a viewing on this property and another.
The advisor said she would contact the vendors to arrange relevant viewings, surprise surprise no contact even a courtesy call from this estate agents!
To add to insult, I see this morning that one of these properties as been reduced. It's not a surprise the property isn't sold when Hendersons are not sorting out viewings. Shame on them.
Marilyn · 23 April 2025
★★★★★ 5/5
GoogleAn excellent estate agency.
Claire took some outstanding photos which I consider to be important when marketing a property. Nick took an excellent drone photo.
The team are very professional and good at what they do
Thanks again to Rosie, Charlie, Claire, Nick, Karin & the team.
Kevin · 14 April 2025
Agent replied · 26 August 2024
Hi, Kevin. Your feedback is highly appreciated. Thank you for the review!
★★★★★ 5/5
FacebookI have to say Mrs Stella Robinson is way above every other crypto and Forex trader. I’ve invested with her and can testify of her aptitude and expertise in trading. Thanks to her for helping me profit more than $10,000 weekly. I couldn't have made it without her effort and guidance. Contact her to help you trade and earn better in the forex market through her Email: stellarobinsonfxtrading6@gmail.com WhatsApp: +1(951)703-7360
Moses · 15 March 2023
★★★★★ 5/5
FacebookInvestment is the best way to generate more income for yourself. Trading and investing with a superb platform and a trusted account manager. MRS LORETTA MORGAN .I earned a profit of 30%=100% daily and a total of $2,500 after 7 days of successful trading and mining for me with a minimum investment of $500 in my wallet, I watch my Profit grow daily until I made my withdrawal successfully myself from my wallet and I converted the bitcoin into cash successfully. and gave back 15% as commission. Thank you very much for your diligent works. mrs loretta.I strongly recommend her. WhatsApp: +16613386932email: lorettamorgan061@gmail.com
Ismail · 19 December 2021
★★★★★ 5/5
GoogleClaire, Nick, Karin & the whole team at Hendersons team were all absolutely fantastic. It’s one of the best experiences we have ever had with an estate agent and we would definitely use them again and recommend them. They were all lovely to speak to, reassuring and knowledgeable. Our purchase went through in a couple of months in what must be the busiest time for estate agents - ever!
They handled all our queries quickly. They managed the process really well. They were always very friendly, responsive and communicative, even whilst being incredibly busy during the Covid Pandemic and the Stamp Duty Holiday. We are very grateful for all their hard work on our purchase.
Thanks again Claire and the team!
Oliver & KellyPositiveResponsiveness, Professionalism
Oliver · 27 August 2021
★★★★★ 5/5
FacebookCan't thanks Hendersons enough.
Nick knew we where struggling to find a place to buy, he went above and beyond to help us find a beautiful house and get in early. With out him i have no doubt we would of missed out and been forever looking.
Claire was fantastic as well, quick to reply and helped us with anything we needed, which was alot 😂.
The full team are superb, i honestly can't recommend them enough.
So thank you to them all.
Anthony · 9 August 2021
★★★★★ 5/5
GoogleHaving completed the purchase of my new home this week I just want to say how grateful I am for Hendersons for pushing to get us completed by the 30th June. I have never known someone to be as quick to respond to all of my emails as Christina has been. At such a busy time for property agents I could not have asked for better communication which was always caring, open and prompt. Thanks so much!PositiveResponsiveness, Professionalism
Jessica · 27 August 2021
★★★★★ 5/5
FacebookHaving completed the purchase of my new home this week I just want to say how grateful I am to Hendersons for pushing to get us completed by the 30th June. I have never known someone to be as quick to respond to all of my emails as Christina has been. At such a busy time for property agents I could not have asked for better communication which was always caring, open and prompt. Thanks so much!
Jess · 2 July 2021
★★★★★ 5/5
FacebookHendersons Estate Agent's communication, advice and patience whilst on our mission to buy our place in Whitby despite challenging circumstances outside of the control of Nick and his team coupled with the current Covid situation has been just brilliant.
There is a credible feel of a close-working bunch, every one of which takes a keen interest and active participation in the process.
We would have absolutely no qualms using them again in the future.
Thanks a million :)
Paul · 6 April 2021
★★★★★ 5/5
GoogleI HIGHLY recommend these guys!!
They love what they do and are passionate and fantastic at it!!
Thanks to Hendersons, we purchased our first perfect home and they went above and beyond to ensure everything was more than perfect for us. From my annoying phone calls to uncertainties, they kept us reassured, upto date and in the loop constantly. Not forgetting how patient they were with us. A huge thank you to all, Karin especially, you really are exceptional 😊
Rebecca · 7 July 2019
★★★★★ 5/5
GoogleOutstanding service! Sincere thanks to Nick and the rest of the team for all their hard work in helping us to buy The White Linen Guest House, in Whitby. There were a number of problems along the way and I'm sure many 'internet-based' agents would have fallen at the first hurdles and allowed the sale to collapse. That was not the case with Nick who took personal responsibility for sorting some of the problems and did a great job of liaising between solicitors. I wouldn't hesitate to recommend Henderson's. One of the most professional firms of estate agents that we've ever dealt with.
Malcolm · 7 July 2018
★★★★★ 5/5
GoogleWe were selling our Mums house at a distance and Hendersons made it so easy. From meeting Nick when he visited the house we were impressed with his attitude and personality, which made us feel comfortable with the whole process. All communication by phone and email was prompt and friendly. The sale was quick and efficiently dealt with. Martin and the other staff were great, making sure we knew when things were happening. I would highly recommend Hendersons to everyone as they aren’t like other estate agents in the very best way.
Margaret · 7 July 2018
★★★★★ 5/5
FacebookOutstanding service! Sincere thanks to Nick and the rest of the team for all their hard work in helping us to buy The White Linen Guest House, in Whitby. There were a number of problems along the way and I'm sure many 'internet-based' agents would have fallen at the first hurdles and allowed the sale to collapse. That was not the case with Nick who took personal responsibility for sorting some of the problems and did a great job of liaising between solicitors. I wouldn't hesitate to recommend Henderson's. One of the most professional firms of estate agents that we've ever dealt with.
Malcolm · 29 September 2017
★★★★★ 5/5
FacebookStella Robinson is wonderful! She helped me get my first profit. She made the entire process smooth and I felt completely supported after investing the minimum of $1000 she made over $12,500 for me in a week. I highly recommend her to anyone who’s planning on joining the cryptocurrency market. Contact her Email: stellarobinsonfxtrading6@gmail.com Or WhatsApp: +1(951)703-7360
Akani · 16 March 2023
★★★★★ 5/5
GoogleHad a fantastic experience from start to finish with Henderson’s. Everyone we dealt with was friendly, professional and full of knowledge.
Also a special thanks to Karin, who advised and supported us along every step of the way, honestly can’t thank her enough, nothing was ever too much trouble and she went above and beyond for us.
Highly recommend Henderson’s for the professional and personal touch.
Thanks again
Jane · 6 July 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
