Trusted Agent profile · Whaley Bridge
★★★★★
173 reviews across 3 platforms
13-15 Market Street, Whaley Bridge, SK23 7AA
Part of Gascoigne Halman, see every office.
Gascoigne Halman's office in Whaley Bridge, at 13-15 Market Street, is rated 3.9 out of 5 across 173 reviews on three platforms, including 56 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Gascoigne Halman hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Whaley Bridge.
Every review we hold for the Whaley Bridge office, from every platform, shown as written. First names only.
3/5
TrustpilotDepends on what you want
Very good when dealing with renting out a property. Great, fast communications, friendly service. However, managing the property is below par. I have to chase up things and still waiting for a contractor re heating in the freezing temperatures.
1/5
Trustpilotvery poor customer service
Very disappointed with customer service. Found the staff to be really unhelpful. As a cash buyer had been keen to purchase a property for my daughter and disappointed to learn the property we had secured was taken off the market. Tried to found out why and if there were any other similar properties available through the branch and got absoutley no help from them. Sent a polite message to the manager with honest feedback and requested that he give me a quick call to discuss - 2 weeks later and havent heard back from him. Will now never use Gasgoigne Halman again and recomend other agents who have a little more time and respect for their customers
Dear Mr Evans,We are very sorry to hear of your dissatisfaction. Please can you email me with a little more information and to which branch this relates to and I will look into this further for you. james.coppock@gascoignehalman.co.uk Kind RegardsJames Coppock
5/5
GoogleAbsolute first class service from Lorraine and her team. Kept us fully updated and nothing was too much trouble. Offer a service other agents should aspire to, not just take the money and run, but actually earn their fees. Made a stressful time more bearable. Many thanks.
1/5
TrustpilotVery Poor Customer Service!
the lettings division are very poor, they are very quick at taking your money, but when something goes wrong they take an eterinty to return or respond to emails or telephone calls. Once you have vacated you cant get your secured dposit back, again the communication process and customer service is no existant.
5/5
GoogleThe team at Gasgoine Halman in Whaley Bridge have been so professional and supportive in the sale and purchase of my new home. Nothing has been too much trouble and they've made the whole process seamless. Thank you to Emma, Lorraine, Christine and Deborah.
5/5
GoogleHave to say great service from start to finish , very good communication about how all is going , supportive , Have to mention Lorraine who was first class ! A delight thanks But all the team where great Well done
5/5
TrustpilotExcellent professional service
Excellent professional service and communication from going on the market to completion 8 weeks later.With special thanks to James Coppock, Dominic Morgan, Lucy Kershaw and Markus Jolleys. Alison Addy
Thanks for the review Alison.
1/5
TrustpilotTerrible experience with this company
Terrible experience with this company. Had to fight for my deposit which they made unnecessarily difficult. They supported a landlord who said the property was uninhabitable when the independent check out report confirmed as 'good'. 6 months to get deposit back from TDS who awarded us £2,500 of the deposit and the landlord £100 after he tried to claim for £4500! Would never use this company again, avoid!
1/5
TrustpilotI wish I could give this letting agency…
I wish I could give this letting agency zero stars. They have completely breached our contract and shown a total lack of professionalism. Upon moving in, the house was absolutely filthy, with rubbish in back garden. The state of the property was uninhabitable, clearly, no cleaning had been done. On top of that, broken window and door glass was shattered, posing a serious safety risk.
5/5
GoogleAll the staff were helpful, informative and kept us informed throughout the process of selling our house.
5/5
GoogleEmma helped us from start to finish with quite a lengthy purchase. But she was so patient, understanding and nothing was ever too much for her when I had questions. Thank you again
4/5
TrustpilotGreat staff
I sold my property through Gascoigne Halman in Frodsham. The girls in the office were extremely helpful, helped me to understand what was happening and I sold my property within 2 weeks. I can’t thank them enough
5/5
GoogleIt’s been an absolute pleasure dealing with Lorraine and Cheryl and the rest of the team. Their knowledge is better than anyone in the area. They are always there to speak to and return any calls. Do not hesitate to use them when selling or buying. Thank you.
5/5
GoogleLorraine was very helpful and accommodating with our recent house purchase. We also used Gascoigne Halman for the sale of our old property and they were very helpful. Communication was prompt and I would definitely recommend.
5/5
TrustpilotI dealt with the wilmslow office
I dealt with the wilmslow office. James and the team were always available to help me out. Very pleasant experience and highly recommended.
Many Thanks for the review. It was a pleasure to help
5/5
GoogleI never thought selling a house could be so pleasant. Loraine and Emma could not have been more helpful, always smiling and pleasant, never losing it when I certainly would have done. If you are selling a house in Whaley Bridge you could not do better than the Gascoigne Halman team at Whaley Bridge. Many thanks, Peter and Ruti Worrall
4/5
TrustpilotGeorgia Day is a credit to Gascoigne Halman
Recently bought a house and dealt with agent Georgia Day who was fabulous from start to finish. No qualms with recommending her and the team at Macclesfied. Overall, it took around 4-5 months and Georgia just kept pushing for us to be moved in by Christmas which finally happened. Thanks, Georgia!
5/5
GoogleA big thank you to Lorraine for staying “on the case” and always being so helpful and responsive.
4/5
GoogleAs long distance purchasers, our experience has been very good throughout. The staff have consistently provided friendly, helpful and timely reponses to all of our requests and questions. The only reason we've not felt able to award 5 stars is due to the brochure/on-line description of the house which majored on the local environment and infrastructure but gave very little detail on the house and its fixtures. Consequently, being able to view the property we purchased before we were proceedable was a huge advantage to us as long distance buyers and was the key to securing our early offer. Allowing this was in marked contrast to many other agents in the area. A big thank you to all the staff in the Whaley Bridge office.
5/5
GoogleHaving appointed Gasgoine Halman to sell my mums house as she was going into care ,Lorraine, Emma and Christine have made a difficult and emotional road far less bumpy than it might have been .They have kept me up to date at all times been welcoming in the office and helpful on the phone . They are an efficient team and the best EA l have ever used..this being my 3rd sale with them .Can't fault them in any way and highly recommend them .
5/5
GoogleIt was such a pleasure to call into Gascoigne Halman to see Lorraine, Reece and Christine again after they helped us in achieving our dream of retiring to Anglesey. Totally 100% dedicated, knowledgeable, trustworthy professionals who work hard and get results. They did so well for my wife and I when we sold our house, that there was only one place that I told my daughter to go to when she recently decided to sell her home, and that was go straight to Gascoigne and Halman. Gascoigne Halman helped us to acheive our dream and they are now helping our daughter to achieve her dream too. You will not be disappointed give Lorraine, Reece and Christine a call. Thank you for everything you did for my wife and I.
5/5
GoogleIi you're looking to sell your house in or around Whaley Bridge, I would definitely recommend Gascoigne Halman. The whole team are very professional and the communication was first class, especially from Emma..... even when the news wasn't the best! They helped me through the whole business of selling my house and helped reduce the stress involved.
1/5
Trustpilot0 communication, AVOID
Informed us that the property we were moving out of had been re-let. We then rushed to clear and deep clean the property. Rang several times on the day with no answer to then be told any day before Thursday would be ok. We were then informed by another call 10 minutes later that the property had infact not been re-let. Severe lack of communication therefore making us pay another month rent & bills.
5/5
TrustpilotA huge thank you to Tracy and all the…
A huge thank you to Tracy and all the team at Gascoigne Halman Frodsham office for working together , constantly chasing , updating and achieving a new sale/ exchange and a clock ticking completion deadline ..Fabulous to work with you.
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Tell us what you need and we'll put you in touch. Gascoigne Halman hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Whaley Bridge.
