Every review we hold for the Weybridge office, from every platform, shown as written. First names only.
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5/5
GoogleWould thoroughly recommend Weybridge John D Wood & Co, and in particular James Mumford. A very professional service from start to finish and he was instrumental in securing our desired property. In the past I have been hassled by other estate agents on a daily basis with inappropriate properties in the wrong locations. James on the other hand fully listened to what our requirements were and only got in touch if a property matched ours. I wish many more estate agents took this approach. Overall, James handling of the viewings, negotiations and the paperwork were so efficient that we completed in little over a week.
Deborah Β· 22 June 2016
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5/5
GoogleI recently bought a flat from John D wood and I can't thank Jane enough as she's been absolutely amazing and great throughout the process. I was a first time buyer and didn't know anything about buying a property, but Jane was so nice and patient with me answering all the questions in a timely manner. I was also very unlucky with solicitor as she never communicated or returned emails and very unprofessional. Jane was there and helped me to hold of my solicitor and even informed me of any updates from seller's solicitor!! I was lucky to have Jane as my agent and I highly recommend her and John D wood. Also, I want to thank Vincent for doing the property viewing for me, as he was also very friendly unlike other some rude agents.
AJ Β· 22 June 2016
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1/5
TrustpilotI rented a property which was managedβ¦
I rented a property which was managed by this company. The agents made promises they did not meet and the management agents are extremely poor. There was a flood and the information provided by the company turned out to be in accurate so they have refused to reimburse me for the hotel and all costs. I have had to instruct my lawyers to start a court process.
Kofi Β· 6 January 2022
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5/5
GoogleWe are moving to the UK for a work assignment and needed to rent accomodations for the period. We contacted Tim Bishop at John D Woods via the Internet. He provided us with information about a range of properties meeting our requirements and connected us with Weybridge agent James Mumford. James showed us many properties over several days. He was thorough and professional throughout, providing us with lots of valuable information about the area and the rentals market. There was no pressure, and he is clearly very sympathetic to the fact that different people have different needs in what they are looking for in a home. He listened carefully to our preferences and helped us narrow in on some good possibilities. Within 4 days we negotiated and secured a very suitable property. I would strongly recommend him for anyone looking for a rental in Surrey.
Mary Β· 23 June 2015
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5/5
GoogleA thoroughly professional, courteous and friendly service delivered by James Mumford at the Weybridge branch. Relocating from overseas to a new area is a challenge, but James kept in touch with us throughout the process, was quick to identify what our property requirements were, catered exactly to them (unlike other agents who sent us everything that came on their books regardless of the suitability) and ensured that the little time we had to view properties was well used with no time wasted.
Its fair to say that James restored our faith in property agents :). Make this office your first point of call when looking for a rental in the area.
Louise Β· 23 June 2015
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5/5
GoogleI would like to take this opportunity to thank Camilla Trussler for making our experience a seamless one. She is exceptionally professional and her attention to detail in finding the perfect property for myself and my family are second to none.
Camilla was always on hand to answer any queries we had, allay any worries and make the entire experience a positive one.
Thank you again Camilla, we will most certainly be contacting you in the future for any other property moves we make.
Hayley Muir
Hayley Β· 23 June 2014
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4/5
GoogleAn estate agent we would use again, they sold our property through discreet marketing to the first viewer. Excellent service and support from the Woods team with personal attention from Ruby Rowntree a real star, π keeping us informed right up to contract exchange. β¦
Dona Β· 12 October 2024
Agent replied Β· 20 June 2024
Thank you for your glowing review. Kind regards, Lucy, Customer Relations.
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5/5
TrustpilotParis is a very good agent
Paris was able to help me find the ideal flat in record time. He was very responsive and provided personalized service.
Raphael Β· 4 February 2025
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5/5
TrustpilotHelpful team member
Charles Spalton from the Battersea office was very helpful. He kept me up-to-date with all the different options available during my search process.
Seb Β· 5 May 2026
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5/5
TrustpilotSuccessful Wimbledon house sale
Very professional service with a personal touch. Liked that we had our own WhatsApp group which made for prompt communications. Really nice people.
Ms Β· 3 May 2026
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4/5
TrustpilotParis provided great service and wasβ¦
Paris provided great service and was super helpful in facilitating the letting of the flat I stay in. He is very responsive and friendly!
Rithika Β· 23 April 2026
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5/5
GoogleJack was very personable and helped remove any stress from our move. Changing schools and homes with 3 children is no easy task. Jack ensured he found and secured us the best available property within our budget helping us to make a smooth transition.
James was also a super star saving me from insanity by helping set the xbox up!
No time wasting direct and to the point, exactly what anybody needs when moving.
Thanks again !
Mummy Β· 22 June 2016
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5/5
GoogleWe dealt with John D Wood and especially Lizzie Lydall for our move to a new house. Lizzie was very patient in answering queries and friendly and professional throughout the moving process. It was a very pleasant and stress free experience. Would highly recommend
Venkata Β· 22 June 2017
Agent replied Β· 20 June 2024
Thank you for taking the time to leave us this excellent review, it is great to see that the John D Wood & Co. team in Weybridge were once again able to provide their proven 5 star service. Many Thanks.
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5/5
GoogleLizzie was responsive, helpful , professional and knew exactly how to manage my situation and needs. I was really grateful for the speed with which she found the right property for me and also with which she closed the deal. Thoroughly recommend !!
Steve Β· 22 June 2017
Agent replied Β· 20 June 2024
Dear Steve, thank you for the great review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Lizze and everyone else involved at John D Wood & Co. in Weybridge. Many Thanks.
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5/5
GoogleI needed to find a flat at very short notice following an extremely quick sale of my home and buyers who wanted to be in βyesterdayβ. Alice helped me find a property that matched my requirements, including a break clause, and was very patient and understanding when there was a short delay on the house sale. She worked with the landlord to ensure I didnβt lose the flat while the process ran its course and I am very satisfied with the process, which could have been very traumatic but was managed very efficiently.
Caroline Β· 12 October 2021
Agent replied Β· 20 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
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1/5
GoogleAn unfortunate experience with this office. Definitely there are better agents than JD Wood in the area.
Their professionalism and ability to resolve issues is minimal - They claim their job ends when the keys are handed over, with zero interest if what they hand over is according to the contract. They simply do not care and they are merely transactional and when you try to escalate it internally the entire office is just disrespectful.
Anthee Β· 21 June 2022
Agent replied Β· 20 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleI have dealt with John D Wood Weybridge for many years, Tom Barnham and the team have always been super helpful, proactive and knowledgeable. I wouldn't hesitate to recommend them to any of my clients! Brilliant agents.
Bev Β· 21 June 2020
Agent replied Β· 20 June 2024
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Many thanks for the recommendation. Best wishes, Lucy.
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1/5
TrustpilotAvoid at any cost
If I could give zero I will!
Awful experience starting from when they gave me the keys and then literally disappeared!
Then the inventory was totally different from what I found in the house and when I contacted them they said contact the landlord we canβt do anything! Glad that the landlord was cooperative.
Now after leaving the house it took them 10 days to send me the inventory checkout and I called them everyday and they gave a different story every day!
Now I have been chasing the deposit for 1 month!
Literally awful experience, avoid at any cost.
Heba Β· 21 June 2024
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5/5
TrustpilotDelighted with how the Chelsea officeβ¦
Delighted with how the Chelsea office managed my sale, in particular Sema and Jamie. Calm, responsive, proactive and showed real belief in the project. Head and shoulders above their competitors.
Peter Β· 13 July 2024
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5/5
GoogleWorked with Tom Barham on the sale of our property. Tom's firm but friendly approach to the process is exactly what one needs when dealing with the sale of their property. Superb.
Samuel Β· 21 June 2021
Agent replied Β· 20 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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1/5
GoogleThe worst ever estate agent I have come across. Be aware!
Family of 4 with two young children, we rented a house through them in order to get to know the area and buy. I have an endless list of things to mention, but here are some highlights:
1. They threatened us with eviction in order to renew our tenancy contract, which is out of order not to mention illegal.
2. We also informed them about an illegal and unsafe boiler installation. We spoke to a professional heating engineer which informed us that under a specific scenario, the life of the occupant (my child to be precise) could be at risk. The estate agent chose to ignore this information and did not inform the new tenant and hid the evidence.
3. The landlady tried her luck with the deposit. It was refunded after 4 long months of fighting during which the estate agent chose to ignore the facts and play dumb, of course in order to keep the property/client in their books. You should be ashamed!
It was a horrible experience, to the point that when we started looking to buy, I never approached them and I wrote off any properties that were advertised by them.
Very short-sighted, as your today's tenants will be your tomorrow's buyers, and also your tomorrow's sellers. Pure ignorance!
A Β· 21 June 2021
Agent replied Β· 20 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk. Kind regards, Donna.
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5/5
TrustpilotGreat result and lovely to deal with
The John D Wood team in Herne Hill led by Sarah Dirilen did a brilliant job on my sale and I couldn't recommend them more highly. They achieved a really great result having found several suitable prospective buyers and multiple offers, and all quicker than I expected. The whole team were excellent - very responsive and available, professional and a pleasure to deal with throughout.
Simon Β· 17 January 2025
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4/5
TrustpilotSound advice
Our property was already on the market when we met James Setright and although it was too late to appoint them, James provided clear and comprehensive advice on issues we were having with the process
Kr Β· 13 December 2025
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5/5
TrustpilotHighly recommended
I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas.Highly recommended!
HHM Β· 8 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.