Trusted Agent profile · Weybridge
★★★★★
407 reviews across 2 platforms
7 Baker Street, Weybridge, KT13 8AF
Part of John D Wood and Co Sales, see every office.
John D Wood and Co Sales's office in Weybridge, at 7 Baker Street, is rated 3.9 out of 5 across 407 reviews on two platforms, including 125 Google reviews rated 4.6.
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Every review we hold for the Weybridge office, from every platform, shown as written. First names only.
1/5
TrustpilotAwful Lettings Management
As a tenant who has had John D Wood as my lettings management for the last 6 years I can say that they are absolutely awful. They don't reply to emails, don't take responsibility, don't put out of office emails on so you can't get anything urgent done. I would never use them.
1/5
GoogleThis has to be the worst estate agent i have every come across on the renting side .The staff are not trust worthy as i am out of pocket by £1100 and when you speak to a manager about this all you get is go away as not interested about any of your concerns. Only address now is court action as dont waste your time with the ptoperty ombudsman of whom will stick up for their mates at the estate agents. Please avoid this agent if you want to stay in pocket i unfortunately have leant the hard way.
We take all feedback very seriously and are regretful that your experience with the John D Wood & Co Weybridge office was not a positive one. Having been through our internal complaints procedure, and with the Property Ombudsman finding your claims without merit, unfortunately we are unable to help further on this matter. If within the timeframe given by the Property Ombudsman we would suggest you lodge an appeal with them for a further review.
1/5
GooglePrice agreed with Landlord, paperwork going through, financial checks done, provisional date of moving agreed. Told day before move that the Landlord has some “flags” about the financial references. Offered to pay 18k first year rent up front. JDW then came clean and said that there has been another offer and the landlord is taking that offer.... total disgrace, playing with peoples lives! Underhand and untrustworthy! Never told there was another offer on the table, simply playing both sides to ensure a sale!
I am sorry to read you feel this way. Please contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Scott
5/5
TrustpilotThe South Kensington Sales team is…
The South Kensington Sales team is friendly, knowledgeable and tenacious. I would highly recommend them for selling!
1/5
TrustpilotAwful experience
John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.
5/5
GoogleThe Weybridge team (especially Sally and Tom) were a delight to work with through the sale of my house and kept the process simple and stress free. Thanks, all! Kaeren Hilton
Hi Kaeren, Thank you for this wonderful 5* review. I am really glad to hear you had such a positive experience with the team. Best wishes, Amy
5/5
TrustpilotFantastic service
Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!
1/5
TrustpilotAbsolutely Dismal Organization
Absolutely Tragic Organization Failure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.
1/5
TrustpilotUnprofessional
Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.
1/5
TrustpilotTerrible
Terrible, terrible, terrible.John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it.For your sake, I strongly recommend you avoid them.
5/5
GoogleAs a Landlord I have used John D Wood for many years on my property in Weybridge. I've known Bea Piazza and many of her team for many years now and always found them to be extremely professional and thorough in dealing with a new tenant find. In particular, Tom Foan did an amazing job in finding me a truly excellent tenant recently....in Superfast time!!...Superstar. So if you are a Landlord don't hesitate to call them.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
TrustpilotMy overall experience with the John D Wood was excellent!
My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!
5/5
GoogleHaving used other estate agents in the area, I was very happy to find JohnDWood in Weybridge. The team, including Chris and Tom, provided invaluable advice and input through the whole sales process. I live abroad and it was essential for me to work with an agent that updated me proactively and gave clear and constructive input. They were also carefully handheld the transaction to completion yesterday. I never felt the need to follow up on points and the team were always fully up to speed on the viewings and sale process. Very professional
Thank you so much for the excellent feedback. I will ensure your comments are passed on to Chris, Tom and the rest of the team in Weybridge. We are proud of the lengths our staff at John D Wood & Co. go to, to ensure customer service is delivered above and beyond. Many Thanks.
5/5
TrustpilotVery good experience with the Notting…
Very good experience with the Notting Hill team, definitely recommended!
1/5
TrustpilotAVOID John D Wood Head of Lettings St Margret's/Richmond
AVOID John D Wood Richmond/St. Margaret's Branch Lettings
5/5
GoogleI bought a property from them which I later gave them to manage and find a tenant for. dealt with Adrian to buy it, very good service and very efficient and Jack and Bea to rent it out, them two were very professional and did everything quick and efficiently. further thanks to Sue Harker for what she did to facilitate the rental contract.
5/5
TrustpilotEleni did a fabulous job
Eleni did a fabulous job, made all the paperwork seamless
5/5
GoogleHad a great experience working with Sales and lettings side of John D Wood. One of the most knowledgeable, helpful and honest estate agents I have come across. Some names of poeple who were extremely helpful in every strp of my journey: Tom and Dannielle from Sales, Bea and Sean from Lettinggs :) Many thanks for all your help!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
TrustpilotAmazing
We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience
1/5
TrustpilotPoor experience
As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.
Dear Jenny Hall, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
1/5
GoogleOne of the worst estate agents I have ever come across. They talk nonsense and provide illogical arguments that a child could rebut. Stay away
Hello Julionpoper, thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Best regards, Lucy, Customer Relations Team
5/5
GoogleSally made the purchase of our first home seamless and stress free. Always available, nothing was ever too much hassle. A credit to your company.
Thank you Joe. I will pass on your kind words to Sally. Best wishes, Mark
5/5
TrustpilotJohn D Wood Belgravia Thankyou
John D Wood Belgravia Thankyou, my dream home found.
5/5
TrustpilotJohn D Wood Wandsworth
Jake and the team at Wandsworth were fantastic from start to finish in the sale of my property. In what has been as a trying time for many people in viewing properties the team out performed what I had expected of them and made the selling process easy from start to finish.
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Tell us what you need and we'll put you in touch. John D Wood and Co Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Weybridge.
