Trusted Agent profile
★★★★★
491 reviews across 2 platforms
Bay View Road, Westward Ho EX39 1BJ
Bovis Homes South West's Westward Ho office at Bay View Road is rated 2.2 out of 5 across 491 reviews on two platforms, including 14 Google reviews rated 2.9. The 477 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Westward Ho office, from every platform, shown as written. First names only.
1/5
TrustpilotPoor sales team, nasty practices.
I had a pretty awful experience last year with Bovis Homes, with their team at Emmer Green Drive. After a few red flags, which I foolishly ignored - we had agreed to buy, but they later pulled out of the sale making it seem like we'd done something wrong - my wife was very upset. We later found out they'd sold "our" house and a chunk of the development to some investment company.
5/5
TrustpilotCustomer centric Bovis Homes!
Following some serious searching for our forever home, I came across developer Bovis Homes. I went online and booked a catch up at a Wellingborough site. Mandy Tomlin demonstrated customer centricity and excellence from the word go. She show cased her experience dealing with clients ensuring we took the most smooth route towards getting all our questions answered with the upmost clarity. Mandy also collaborated with stakeholders ‘Mortgages First’ our broker, our snagging firm ‘Knott Brothers Ltd’ and the solicitor ‘HCB’. Can’t thank her enough for everything she’s done to make our forever home purchase special. Thanks Mandy!
1/5
TrustpilotAbysmal, lazy landscaping and lack of care once the sale is done.
We have been living in our home for 2 years now and are still awaiting snagging work to be done that has been outstanding since we moved in along with some areas that have come to light since.
Hi Ro, Thank you for taking the time to share your feedback. We are sorry to hear that your experience since moving into your home has not fully met your expectations, particularly in relation to the outstanding snagging items and the condition of the wider estate. We appreciate how important it is for both individual homes and communal areas to be completed and maintained to a high standard. Your comments regarding landscaping, pathways, and the condition of planted areas are noted, and we recognise the impact this can have on the overall appearance and enjoyment of the development. The delivery and adoption of communal landscaping can involve multiple stages and coordination with external parties, and while this can sometimes result in delays, we understand that this does not lessen the frustration caused. We would reassure you that these matters remain under review, and we are working with the relevant teams and contractors to address areas where improvements are required. In relation to your individual snagging items, we are continuing to monitor outstanding works and progress them where possible. We appreciate that this process has taken longer than anticipated and apologise for any inconvenience this has caused. We also note your comments regarding communication around maintenance responsibilities and service areas. Clear and accurate information is important, and your feedback will help inform how we communicate these details more effectively going forward. We are committed to improving the overall experience for residents and appreciate you bringing these concerns to our attention. kind Regards, Kobi Bovis Homes
5/5
TrustpilotOur experience Bovis homes ⭐️🙌🏽
Our whole experience with the team at Bovis homes at the Cornish Quarter Wadebridge Cornwall has been exceptional from the moment we first enquired about the development, then deciding to buy with home exchange. The guidance, support and every little detail along the way they covered. The quality of the finish of our new home is outstanding and moving day went so smooth with handover of keys, our welcome banner on the door, a moving in hamper, orchid and bottle of bubbles waiting in our brand new house. I wouldn’t hesitate one minute to recommend to anyone looking to buy a new build with Bovis. Thank you so much! 🏠⭐️🙏🏽
1/5
TrustpilotShambolic. AVOID BOVIS HOMES
Shambolic, the state of the plumbing in our house is embarrassing. House is only 6 years old, we’ve had two major leaks. These have ruined the downstairs bathroom & kitchen. Excessive mould has ruined walls and skirting boards. We’ve also had glass crack in a bedroom window after 1 year of being here. The garden is a state, barely enough soil to cover the crap they’ve tried burying in the garden instead of removing it properly. Rushed build with half assed effort. Bathtub must of been used for rubbish during the build because it’s still all sat behind the bath panel. DO NOT BUY A BOVIS HOME!!!!
5/5
TrustpilotA dream come true 💕
The whole process from start to finish was amazing. Charlotte in sales was (and still is) helpful, friendly and honest. The build team have been nothing but kind and courteous. Tim and Colin have been fantastic, making sure I'm happy with everything and getting the snagging done in quick time.
Hi Helen Wilton-Love, We're so happy to hear that your entire experience was amazing! It's great to know that our team was helpful and courteous, and that you're happy in your new home. We appreciate your positive feedback! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotThe buying experience was very easy
The buying experience was very easy, Erin (sales agent) has been very helpful as we progressed to agreement
Hi Tony, We're so glad to hear about your smooth buying experience and appreciate your kind words. We value your feedback! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotExcellent customer service
We had the most incredible experience with Bovis. Nina was informative, passionate and just a wonderfully enthusiastic and knowledgeable woman. We had a rocky start with our solicitors with regards to our sale, but even that was no trouble for Nina. She was there every step of the way ready to push everything forward at every opportunity.
5/5
TrustpilotExcellent communication and support
Our experience with Bovis Homes has been very positive overall sofar. We’re now at the 2nd fix stage, and it’s exciting to see our new home taking shape. Although there’s been a slight delay in the build, this has been communicated clearly and promptly, which we really appreciate.
Hi Georgina, We're happy to hear that your experience has been positive and that you're excited about your new home. We appreciate your understanding regarding the slight delay and are so glad the communication has been helpful. It's great to know that our team member's support has been reassuring. Thank you for your kind words! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotGreat experience
From the very beginning of the experience viewing and then committing to buy a Shared ownership home, Bovis stood out against the other options in the area i was searching.
Hi Peter, We are so pleased to hear about your positive experience with us, especially the dedicated support you received. It is wonderful to know our team made such a difference. We appreciate your valuable feedback regarding the handover process and will certainly take it into consideration for future improvements. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotDavid the sales agent was extremely…
David the sales agent was extremely helpful and made the process simple. Thankyou
Hi Brenda, It's wonderful to hear that you had such a positive experience and found the process straightforward. We appreciate you sharing your kind feedback. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotThe sales team made the extra effort…
The sales team made the extra effort and were very helpful.
Hi Ann, We are so pleased to hear that our sales team went above and beyond to assist you. It's wonderful to know that your questions were answered promptly and that any paperwork issues were quickly resolved. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotI had a very positive experience…
I had a very positive experience working with Rhodri. Throughout the process he was professional, approachable, and always happy to answer any questions I had.
Hi william francis, We're so glad you had such a positive experience. It's wonderful to hear our team member was professional and informative, making the process seamless. Thank you for your kind words! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotGreat customer service
Lisa, who showed us around the show homes, was friendly and very informative. Follow up after our appointment was swift and provided all the details we needed.
Hi Stuart, We're so pleased to hear our team member was friendly and informative during your visit. We appreciate you highlighting the swift follow-up. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotLoved Dan's courtesy
Loved Dan's courtesy . We were late for the appointment, yet you accommodated us Dan. Very grateful. Thank you. Hopefully things move on the right direction.
Hi Rakesh Botadkar Saiman Bobbypins, We're so glad we could accommodate you and appreciate your kind words. We hope everything progresses well! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotThe marketing team was excellent and…
The marketing team was excellent and customer focused. Made the whole process simpler than expected and the final home was delivered as promised meeting expected standards.
Hi Joseph, We are so glad our marketing team made your home-buying journey simpler and that your new home met your expectations. Thank you for your kind words! Kind Regards, Kobi Bovis Homes
2/5
TrustpilotSean was Awful
A sales advisor named Sean in the Warwickshire area made my experience horrible. I don't have any issues with the house, the build is great. But Sean was horrendous. 1. Flooring was included in my sale. It was in the contract.2. Sean let's me pick the flooring.3. View the house before completion, the floor was wrong. 4. Sean says there must have been an error on his end, I will either get an offer for money compensation or floor will be corrected. 5. 1 hr after speaking to him, he tells me bovis won't correct the floor or offer money entitlement. I raise it to the Director named Katy.6. They both tell me it is what it is I have no entitlement to the floor being corrected. We go back and forth arguing for 3 weeks.7. A few days before completion he phones me to apologise and that his actions aren't an accurate representation of Bovis Homes. The flooring will be corrected. This was due to the intervention of a different Director without whom I would have had to take them to a small claims court.8. After a month of not hearing back from Sean regarding snags or flooring correction, I find out he has left the business and my emails had not been received.Other New Build companies do not hire this sales advisor.
5/5
TrustpilotExcellent service by Dan and the…
Excellent service by Dan and the service team
Hi Phillip, We're delighted to hear that Dan and our service team provided you with an excellent experience. We appreciate your kind words and will make sure they are passed on! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotWould definitely buy Bovis/Vistry Again
We bought our home in October 2022and can’t quite believe some of the reviews. We reserved in May had the most amazing point of contact Flip who guided us through step by step she was even brilliant after we completed. Marius our site manager whilst he was still here was incredibly good at getting our snagging sorted for us, we had relatively few issues (most were decorative) and was all signed off by Christmas. Before we moved in we had an independent snagger (a must for any new build purchase) he told us it was well built but the decor on the top floor was rushed- this was all addressed as part of snagging. I have had to speak with the customer service team about a couple of bits and so far they have been very good shout out especially to Charlie and Toni. Both have been very customer driven which is refreshing, especially Toni who kept me updated regularly and showed great empathy- really impressed! Based on our experience so far I would definitely buy Bovis/Vistry again!
5/5
TrustpilotGreat customer service
I am in a processes of buying my first house at Bovis homes-The Atrium- Overstone so far customer service from the sale team has been great especially Jen. I hope i will not have any issues after once the house is completed. Rating 5 stars based on the customer services so far.
5/5
TrustpilotVery helpful and great home…
Very helpful and great home presentation.
Hi Elizabeth, We're happy to hear that our team were helpful and that you found our homes well presented. We appreciate your kind words. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotGreat customer service from your…
Great customer service from your representative.
Hi Jay, We are pleased to hear that you received great customer service. We appreciate your kind words. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotSwamped with junk mail about this dodgy…
Swamped with junk mail about this dodgy company...no way of blocking or unsubscribing.. I never subscribed to this company in the first place.
Hi Martin, We’re really sorry to hear about your experience and understand how frustrating unwanted emails can be. We want to reassure you that we do not send communications without consent, and we take concerns like this seriously. Every email we send includes an unsubscribe link at the bottom, which allows you to opt out quickly and easily from any future correspondence. We have also requested further information and will investigate this on our end to understand how your details may have been added and review this fully. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotBuilt in water features!
If I could leave 0 stars I would!
Hi Josh, Thank you for taking the time to share your feedback. We appreciate how frustrating it can be when issues within your home require ongoing attention, particularly when you feel the level of service has not matched your expectations. We did reach out to request further details so that we could investigate the concerns you've raised, however we have not received a response. We remain keen to understand more and encourage you to contact our Customer Service team so we can look into the matters raised and review how best to assist. Kind Regards, Kobi Bovis Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bovis Homes South West's Westward Ho office has 491 reviews across two platforms: 14 on Google, 477 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Bovis Homes South West is rated 2.2 out of 5 across all 491 reviews, and 2.9 out of 5 on Google from 14 reviews, checked 9 October 2026.
Bovis Homes South West, Bay View Road, Westward Ho EX39 1BJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
