Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI had a deeply disappointing experience…
I had a deeply disappointing experience with this estate agent. From the moment I submitted my offer to purchase a property, I was repeatedly given misleading information. When significant issues were raised by the surveyor, the agency continued to be evasive rather than transparent. Their handling of the entire process felt highly dishonest and left me unable to trust anything they said. I ultimately withdrew from the purchase because of their behaviour, and I would strongly advise others to approach this office with caution.
Adrian · 23 February 2026
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID - ABSOLUTELY TERRIBLE - UNPROFESSIONAL
Rey Caliskan was my Conveyancer - incompetent and useless, I lost my first house because of her, after 6 months of praying to her to answer back or to do anything, I was almost kneeling on my emails for an answer. Then I discovered that the seller sold to someone else because of lack of communication and was unhappy with my Solicitor.My Solicitor was greedy, was overloaded with cases and was unable to manage the pressure from all the clients. She was also admitted to hospital as a result. Shame on you, you ruined everything, was my first dream that you turned into a nightmare. Till today I'm still on rent because of Ackroyd Legal. I'm wasting all my savings on rent instead of spending on my house, it's Karma.Only two things needed for this review-1. There should be a ZERO STAR option.2. STAY AWAY FROM THIS COMPANY.If you want zero communication and complete incompetent conveyancers then go ahead and sign up.
Sunny · 24 March 2022
Agent replied · 22 October 2024
Dear Sunny, we are not Solicitors. Sorry to hear you have had a poor service from your Solicitor but, please consider removing this review and posting under the relevant business. Thank you
★★★★★ 1/5
TrustpilotDo not instruct them to let out your property
Their purportedly fully managed letting services involved no inspections (automatically or after asking for one to be undertaken), resulting in 6 people residing in my flat - as opposed to the 2 people named on the tenancy agreement - who trashed everywhere and stole my belongings. Stirling Ackroyd's lack of advice or proper service meant I could not claim back a fraction of the damage and loss from the deposit. They also failed to serve notice to terminate the tenancy on time. Stirling Ackroyd committed serious failings, causing me an immense amount of misery and loss.
Nat · 21 February 2026
★★★★★ 5/5
TrustpilotFantastic Estate Agents and even better staff - Thanks Sarah!
I do want to say, genuinely, that I've loved living in my property and having Sarah Jones as my property manager with Stirling Ackroyd. It's been a great place and I've been really happy in it. More than that though, I want to thank you for everything over the course of the tenancy. You've been brilliant to deal with throughout and I really do appreciate it, Sarah!
David · 1 June 2026
★★★★★ 5/5
GoogleLewis was extremely helpful throughout the entire process and helped to make sure that everything went as smoothly as possible!
Will · 16 August 2025
Agent replied · 16 April 2026
Dear Will Charter
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
TrustpilotAwful estate agents, steer well clear
Awful estate agents. Avoid at all costs. Lied from the start, were incompetent throughout and never got the job done. The initial sales guy was useless, and so were all his colleagues.Part way through they were taken over by another company and no-one told me. Despite me telling them to leave me alone I still get regular calls from them harassing me. Next time I will put a restraining order on the companyUpdated: thank you Amber for your response, and effort to try and find out where your company went wrong. Sadly, I have already told several of your colleagues this information, and if it hasn't been filtered down through the company that is unfortunately a prime example if my point, and reiterates why I will never use your company again, and will advise anyone I meet to do the same.
Euan · 27 January 2022
Agent replied · 22 October 2024
Hi Euan, sorry to hear we didn't live up to your expectations. We are passionate about customer service and pride ourselves on our excellent ratings. I would love to hear from you, to understand what may have gone wrong and to ensure we remove your details so we are not causing you any further frustration by contacting you, please get in touch using help@stirlingackroyd.com Thank you for your feedback - Amber
★★★★★ 5/5
GoogleOverall, I am very satisfied with the management of my flat rental by Stirling Ackroyd, overseen by Jonathan Ofori and his team. There were a couple of challenges along the way, but SA acknowledged these and sorted them out, taking responsibility in a very proactive, polite and friendly manner. Thank you.
Remo · 26 May 2024
Agent replied · 23 October 2024
Hi Remo, thanks for the 5* and great feedback. Its lovely to hear how happy you were with your expereince renting your property with Jonathan and Stirling Ackroyd and we wish you all the very best - Claire
★★★★★ 5/5
GoogleLewis was very helpful with my property search!
Ben · 13 November 2025
Agent replied · 12 January 2026
Dear Ben,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotI’m a current tenant and Briana Trejos…
I’m a current tenant and Briana Trejos Mantinan has been fantastic. She is professional, responsive, and always helpful with any queries. Excellent property management!
Keren · 26 March 2026
★★★★★ 5/5
TrustpilotGreat Customer Service and Efficiency
I recently moved and as you know moving can be extremely stressful. Thankfully Victoria was able to help my journey run a lot smoother. She explained everything I need to know & do and her endurance on chasing up requests was super efficient and timely. Thank you so much!
Deborah · 11 May 2024
Agent replied · 23 December 2024
Dear DeborahCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotHighly recommend
Super helpful and knowledgeable agent, Cole made the experience of speaking with estate agents actually enjoyable 😉. He listened to my needs and concerns and provided useful information and feedback so that I wasn't left feeling irritated. I highly recommend this agent.
Char · 27 August 2024
Agent replied · 23 December 2024
Dear CharCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
Trustpilotexelent, professional and very helpful
From the first day I spoke to Magdalena Sadkowska on the phone, she demonstrated professionalism and efficiency. Magdalena was calm and explained everything to me about their properties and offers and gave me advice. She also suggested a broker advisor. Whenever I emailed or called, she was available or called straight away when she was free to talk. Magdalena shows calmness, patience and professionalism at all times. Very caring, helpful, knowledgeable and available all the time. I wish the world was surrounded by people like Magdalena, we would live in a better place.
Justyna · 16 April 2024
★★★★★ 5/5
TrustpilotWe had an outstanding experience with…
We had an outstanding experience with Stirling Ackroyd, thanks to Ellis. Ellis was incredibly helpful and professional. Everything was handled smoothly and efficiently, and I felt confident and supported at every step. I highly recommend Stirling Ackroyd.
Yuxuan · 10 October 2024
Agent replied · 22 October 2024
Hi Yuxuan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotStirling Ackroyd
Stirling Ackroyd are a very professional, helpful and extremely responsive Surveyors. I would highly recommend them! Mike Frith is a simply wonderful Surveyor in every way possible! Thank you to both! Maureen Hinton
Consumer · 27 November 2024
Agent replied · 23 December 2024
Dear ConsumerCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotMy details passed on to an energy company without my consent
My energy contract was taken over by an energy company without my consent and without Informing me. When I challenged them, they said that my letting agent for the property in this case one of Stirling Ackroyd agents had given my details to a partnership that has an agreement with the energy company. I was not very happy about this as this energy contract transfer has caused issues for me. The letting agency obviously has this agreement. I found it shocking that they told this partnership the date that my flat was going to be empty and when to take over the energy supply without notifying me and without my express consent.This is very upsetting. Not sure I can trust them again.
Tobi · 4 December 2024
Agent replied · 23 December 2024
Dear Tobi,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotExperienced and professional service with a complex portfolio
We have been clients of Stirling Ackroyd (with their letting service) for about two years, and they have been highly professional and knowledgeable. They have managed property issues in a timely fashion as they arise, including handling a complex refurbishment, transferring from a previous (and inept) managing agent, and some slightly difficult tenants. They are also on top of all of the relevant regulatory matters, and do everything in a legally correct manner (to the best of my limited knowledge). I would happily recommend their services.
Julian · 2 December 2025
★★★★★ 5/5
TrustpilotResponsive agent
Got a call a day after sending in my enquiry! The whole process of renting and gaining information about the property was prompt and swift thanks to Guy Gregory. He was very responsive and helpful in answering my questions. Highly recommend Stirling Ackroyd!
Jennifer · 4 June 2024
Agent replied · 23 December 2024
Dear JenniferCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleJade was really helpful throughout our experience. She was very responsive and friendly. She answered my message over the weekend and then first thing on Monday morning. She carried out a smooth handover to Jonathan who efficiently closed the deal. Thank you, Jade and Jonathan.
Lih · 26 April 2024
Agent replied · 23 October 2024
Hi Lih, thanks for the great review for Jade and Jonathan. Wishing you all the best - Claire
★★★★★ 5/5
TrustpilotHannah Ryan was excellent with helping…
Hannah Ryan was excellent with helping us (first year uni students) to understand the process and the steps involved and helped us secure viewings and then a lovely house. cannot thank her enough!
Hannah · 20 November 2025
★★★★★ 5/5
TrustpilotGreat property management
Mela is always so quick to respond and resolve any issue that comes up with the property. I really appreciate it!
Costanza · 2 March 2026
★★★★★ 5/5
TrustpilotCertainly
Certainly! Here's another review:"We had an outstanding experience working with Omar during our apartment search. From the moment we met, Omar demonstrated a deep understanding of the rental market and took the time to truly understand our preferences and needs. Their attention to detail and responsiveness made the entire process smooth and stress-free. Omar was always available to answer any questions we had and provided valuable guidance every step of the way. Thanks to their dedication and expertise, we found the perfect apartment that exceeded our expectations. We wholeheartedly recommend Omar to anyone in need of a reliable and knowledgeable agent.Emmanuel
Afreh · 14 February 2024
★★★★★ 4/5
TrustpilotCommunications were ongoing with status…
Communications were ongoing with status updates
Glyn · 23 June 2026
★★★★★ 5/5
TrustpilotGood service from Omar
We were fortunate to have Omar Robertson assist us in finding our new home. From the initial contact, Omar was professional and efficient. He sent us a detailed list of properties that matched our preferences, and once we made a selection, he coordinated the visit.From there, the process became somewhat tedious as the reference company took longer than expected. However, throughout this time, Omar demonstrated exceptional patience and a polite attitude towards us. He advocated on our behalf, doing everything possible to overcome any obstacles that arose.I would like to highlight Omar's proactiveness and kindness towards clients. He was always one step ahead, anticipating our needs and providing exceptional service. His positive approach and willingness to overcome challenges made the entire process much more manageable. We are very grateful for his professionalism and highly recommend him as a real estate agent
Bárbara · 13 February 2024
★★★★★ 5/5
TrustpilotKeo was hands down the best
Keo was hands down the best agent I’ve spoken to so far. Highly recommend him as an agent, helpful, knowledgeable and super patient considering I’ve never purchased a property before!
Alex · 16 December 2024
Agent replied · 23 December 2024
Hi Alex, thanks for the fab 5* review. Keo will be so happy to read this and we wish you all the very best - Claire, Customer Engagement.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
