Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWorst Estate agency I've ever dealt with. Haven't expect it from the agency who operates in Covent Garden area. I would not recommend them even the enemy. They might be good for Landlords, but definitely not for tenants. Absolutely horrible customer service and seems that they have no sense of common sense at all. Think twice before making deposit.
Yury · 26 October 2015
Agent replied · 23 October 2024
Yury, we are obviously disappointed to hear this feedback, but having contacted the office we understand that no formal complaint has been raised by yourself. We would greatly appreciate if you contacted the office directly on wc12@stirlingackroyd.com so that the issues you have brought up can be addressed and resolved.
★★★★★ 5/5
TrustpilotGreat Service
Jad was very helpful and attentive allowing for a seamless move in
Sam · 12 October 2023
★★★★★ 5/5
TrustpilotThank you Dora
Thank you Dora, for your advice and standing in as an agony aunt for me :-)
Anita · 20 June 2023
★★★★★ 5/5
TrustpilotSales associate on point!
Don’t know much about the company, but the sales negotiator Patrick was extremely helpful & professional. Hoping my experience with this company, goes as well as my viewing did.
Sana · 29 January 2022
★★★★★ 5/5
TrustpilotI had the pleasure speaking with Ellie…
I had the pleasure speaking with Ellie Kozaki. I’m a first time buyer and she helped me step by step what to do as I felt so lost at the start. Very knowledgeable, approachable and always checked in to see how I’m getting on with the search. She made the process stress free and I couldn’t thank her enough and now I have the keys to my first home. Excellent service.
Petroulla · 27 October 2022
★★★★★ 5/5
TrustpilotRahat was really helpful and responded…
Rahat was really helpful and responded to all our queries quickly. He made the moving in process really smooth.
Ruth · 16 March 2023
★★★★★ 5/5
TrustpilotSpoke to Ollie
Spoke to Ollie today, very helpful. Informative and honest, I think I’ll finally find a home for my kids now post divorce. Would recommend.
Jarryn · 14 September 2022
★★★★★ 5/5
TrustpilotRebecca, Andrew & team
Rebecca, Andrew and team at Stirling Ackroyd have been nothing but professional, courteous and a pleasure to work with throughout the letting of my apartment. I strongly recommend their services
Dominique · 24 November 2021
★★★★★ 5/5
TrustpilotGreat Customer Care
Highly recommend Samantha Japaul. Have dealt with her for a number of years now. She has always been very helpful and deals with any queries I have quickly and professionally.
Stephen · 23 November 2021
★★★★★ 1/5
TrustpilotNightmare END of tenancy
All fine until I moved out and required my deposit back. 5 weeks since I left my flat, in the exact condition I received it in. Clean, tidy and fully paid up but am chasing and chasing with no success.
Nicola · 4 September 2022
Agent replied · 22 October 2024
Hi Nicola, can you please email help@stirlingackroyd.com confirming the address of the tenancy just ended? I am keen to understand what we can do to help speed things up for you and to ensure you are fully advised of the status of your deposit return. I look forward to hearing from you, Amber.
★★★★★ 5/5
TrustpilotExcellent service!
Excellent service throughout our tenancy. The Property manager, Rebecca Heslam was well informed, professional and very helpful throughout our four year tenancy, made life very easy for us!
Bilkis · 28 February 2022
★★★★★ 5/5
GoogleIn fact the services offered by Stirling Ackroyd at Bloomsbury were great and professional. Mr. Andrew was so cooperative and responsive at all times and I want to express my thanks to him and to the entire team of Stirling Ackroyd.
Saad · 25 October 2017
★★★★★ 5/5
TrustpilotAshley was super helpful
Ashley was super helpful, easy to speak to and I feel confident she will help me on my search.
Will · 28 February 2023
★★★★★ 5/5
TrustpilotEllie has been an absolute star
Ellie has been an absolute star. Brilliant communication at all times. Thanks!
Nick · 15 September 2023
★★★★★ 5/5
TrustpilotWe had a great experience with this…
We had a great experience with this estate agent during the process of securing our flat! William was very helpful, enthusiastic and friendly!
Phoebe · 28 September 2022
★★★★★ 5/5
TrustpilotManagement Services
I have been working with Stirling Ackroyd for several years now and Clive Martin and his team have always acted professionally and Clive specifically has a problem solving attitude.
Mario · 6 December 2021
★★★★★ 5/5
TrustpilotCan’t thank Ella enough was brilliant…
Can’t thank Ella enough was brilliant from start to finish! Was so informative about the property and even answered all my annoying questions without any hesitation will definitely recommend!
Emily · 22 November 2021
★★★★★ 5/5
TrustpilotAs a landlord using Sterling Ackroyd
As a landlord using Sterling Ackroyd, During my short time using them I have found them very responsive and communicative. Their representative Aaran has been very helpful.
Clive · 9 March 2022
★★★★★ 5/5
GoogleJamie was very helpful in me finding the flat I want, viewing it in a timely manner and getting all things sorted with the process. He has been super helpful in answering questions and providing support throughout this process.
Chantal · 25 October 2018
★★★★★ 5/5
GoogleI was very lucky to work with Stirling Ackroyd, especially feeling lucky that I had Rafael helping me with all the paper work. Rafael is very good with sorting out any queries in swift and precise manner. Thank you!
Diana · 25 October 2018
★★★★★ 4/5
TrustpilotVery professional
Marty Staplehurst has been great help in answering my queries and providing all the information.
Alison · 7 June 2023
★★★★★ 5/5
TrustpilotDan was great
Dan was great. Very helpful and quick in dealing with our request to arrange a viewing.
Scott · 3 May 2023
★★★★★ 5/5
TrustpilotAlex comes to mind he is friendly…
Alex Ripley comes to mind he is friendly informative and not pushy like so many people are these days!!!! Stirling Ackroyd give a honest realistic valuation and are always on hand to help with any questions you may have. I appreciate the service Alex brings and if I was looking to sell or buy I would completely put my trust in him and of course the company.
Sandra · 24 January 2023
★★★★★ 5/5
TrustpilotSpencer De Jonge helped sell our flat…
Spencer De Jonge helped sell our flat and was excellent in managing our expectations. he was knowledgable and kept us up to date with potential buyers giving us feedback along the way. I can’t comment on the next stage as this is now being dealt with by a different team in Stirling Ackroyd but Spencer has set the bar high.
CP · 18 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
