Savills Westminster reviews

★★★★★ 3/5

Trustpilot

[Resolved] They don't uphold their legal obligations.

Staff were really helpful at the beginning, giving us all the information we need to make a reservation. However, we ended up cancelling the reservation during a 14-day cooling off period. The development is 345 Park Place.This was over 45 days ago, and we still don't have our refund back! They simply don't uphold their legal obligations! Think a thousand times before engaging with Savills in any shape or form.--UPDATE: For full transparency, I have sent them further information about my case to the email they provided below on 14th of March 2023--UPDATE (moved the rating from 1 star to 3 stars)They did get in touch with me and established a direct connection between me and the builder, which resolved the problem quickly and I have received my refund.

Yahia · 15 March 2023

★★★★★ 1/5

Trustpilot

Savills is not a reliable company.

We decided to buy an apartment through Savills (Brighton). However, we were considered unreliable buyers; Savills refused to sell us the apartment, but they guaranteed the return of the deposit. More than two months have passed after their decision, but the deposit (£1000) has not been returned to us. We asked multiple times with no replies. We said we wanted to file a formal complaint; we have been ignored. So maybe it's not us, but that Savills is not a reliable company.P.S. And another important indicator of Savills’ attitude towards customers is Savills' responses to negative reviews. The responses are all the same, such as: «We are sorry to hear of your experience with us, and we would like to investigate. Please email further detail to _____________ so we can look into this». Therefore, the client is treated as an impersonal being, without them considering that they need to provide a personalised response and, perhaps, a response that states they would like to discuss and resolve the issue in a personal and professional manner. Therefore, employees of Savills, I recognize that you are obviously too busy to consider responses to annoying clients. I have tried every means to get in touch with you to resolve this, but I am getting nowhere.

Marina · 14 March 2023

★★★★★ 5/5

Trustpilot

Millie Willsmer made the whole…

Millie Willsmer made the whole experience of selling a house as easy as possible and took away many of the stresses that can come with the process so that we could focus on the rest rest of life safe in the knowledge that we were in great hands. Personable, professional and someone we would highly recommend

Nick · 23 October 2023

★★★★★ 5/5

Trustpilot

Nice and helpful

I really appreciate Jess Exley, who had helped me a lot during my flat hunting process. I intended to get a flat before arriving UK. Jess was patient enough to answer all my questions and provided useful information before I made my decision.

Becky · 12 November 2021

★★★★★ 5/5

Trustpilot

Flawless service.

At the risk of making this review sound like a cliché, this is what perfect customer service feels like. The entire rental process was an order of magnitude better than what we could have expected - Savills have really thought it through to perfection. Thanks Georgina & the team!

Mykola · 29 June 2020

★★★★★ 2/5

Trustpilot

Important information disclosed during property purchase

I completed a flat purchase in City Centre of Bristol a year ago. Savills were the agents. Unfortunately I have been left with bitter feelings about this purchase as the agent was trying to rush things and kept getting frustrated when I was asking reasonable questions about the property. What has disappointed me the most, is that 1. When I was shown the flat and had been given initial information, I was falsely informed about the ground rent and leasehold remaining years 2. The agent failed to inform me about a very critical piece of information, the fact that there was a high pending charge for the flat, in regard with big damage occurred in the common heating system during the previous years. During the purchase I was constantly asking information that as it's proven now, were kept from me because they were related to this big hidden cost. I regret backing off on this one, due to the Savills agents' pressure and now it is a cost that although it's still big and unexpected, it would cause me excessive lawyer fee as well if I decide to dispute. But my point here is that the agent, put a lot pressure on me and none to the lawyers of the seller to provide correct information and I feel played. 3. The agent never showed me the whole development and was obviously ignorant of a lot of the facilities and the existing tenants' association which could have helped to answer lots of my questions (or probably deliberately avoided to bring too much in light) . They seemed good enough to show someone around the property but held or shared none of the important information. As a buyer, this is critical attitude that I would look for to an agent. Savills just don't feel trustworthy for me and I would not be choosing to work with them in future if possible.

CHRIS · 20 February 2023

★★★★★ 5/5

Trustpilot

First time buyer- I was in very good hands.

Kealey was an amazing support all the way through my buying experience, from the initial views through to final completion. It wasn’t the easiest journey and as a first time buyer she really reassured me and went above a beyond to support me as a buyer. I’d highly recommend her.

Angela · 19 February 2024

★★★★★ 1/5

Trustpilot

If I could leave 0* I would

If I could leave 0* I would. As a first time buyer we have had an absolutely disgusting time using Savills Southampton. 1) False dates throughout. Daniel Tarrant used the words “100%” and “promise” more times than we can remember when it came to a completion date. This happened from September until we finally moved in at the start of February.2) Endless calls for updates including messages never answered. We thought this was just us however after speaking to other buyers who have now moved in it seems the exact same for them. Often calling 5x a day and messages with no reply for weeks. He would then get back to us and blame a developer issue or waiting for meeting to then call us back. No surprise we heard nothing back.We also told Daniel our rental expired in October and he said 100% our place will be ready. This left us having to rely on parents to live for the last 5 months and separated from our dog. No apology just endless amounts of excuses.3) Pet licence - one of the first questions we asked if we are allowed dogs. The answer was yes every single time with no issues. The day of completion we then get told we have to pay £360+ vat for a pet licence. Savills said they were not aware. Surely simply asking during the process instead of a yes fine would work?4) Completion / Mortgage expiring - our mortgage offer expired 1st Feb and 2 weeks before we heard from Dan once via a returned call. Not the service you expect from your contact estate agent.5) completion day - a date was set by Paris smith and once again we could not get through to anyone at Savills. Eventually got hold of Helen (director) who arranged to meet us to complete and hand over the keys. Not once did Helen apologise to all of the above we mentioned she just said “I will look into this” and we still have not heard anything in regards to this. Again we heard excuses regarding pet licence “it’s the first have heard of it”.We then exchanged keys and had our first place. When we walked in we expected a new build clean place and found it still only about 80% complete.Dan told us specifically in December we could not view as it is polished clean and even they could not get access.The flat was dirty, stained carpets, shelves in units not complete, holes/marks on walls and sealant not applied to windows just to start. This place was clearly never cleaned or completed by the site.After speaking to the site manager he said they weren’t given proper notice regarding our move in date and they needed more time. They admitted the properties were not ready to move in. Other people on site even said people should not be moved in! Since moving in we have witnessed doors being left unlocked by teams fixing things in others properties, inappropriate staff harassing females and one message back from Helen after WE reached out to her. Nothing to check on us at all or to try and support us with our problems.We have also spoke to neighbours and other residents who have had equally bad experience some even moving in with no hot water or heating! Honestly would not recommend Savills to anyone unless you want the biggest headache added to buying a property.I am sure the other residents will be making a similar review in the near future.

Matt · 10 February 2023

★★★★★ 5/5

Trustpilot

Charlie was quite excellent

Charlie was quite excellent. She handled her client with skill throughout the extended transaction and kept close to both the client and the various lawyers involved. I doubt the sale would have gone through without her tact and perseverance.

David · 2 May 2022

★★★★★ 5/5

Trustpilot

It was a pleasure working with Savills…

It was a pleasure working with Savills to sell our house from a distance during an uncertain and challenging market in 2024. Our main point of contact was Felicity Walker, and we were impressed by her experience and local knowledge as well as her insights into the general housing market and the current economic climate. Highly professional, yet friendly and approachable, she took time to understand her clients’ personal circumstances, needs and preferences, and had a realistic and fair approach to buying and selling. Her perseverance and pragmatism in the face of occasional setbacks was most reassuring. The team as a whole were extremely helpful in arranging access for general maintenance, surveys, safety checks, etc. Communication was excellent and there was always timely feedback regarding viewings and buyer interest.

Jane · 18 December 2024

★★★★★ 5/5

Trustpilot

Perseverance pays off!

We were fortunate that it fell to Troy Budd to steer the sale of our property in Stoke Bishop, Bristol. The housing market was becoming increasingly sluggish, with the number of viewings declining. We also lost about 5/6 weeks when a 'prospective buyer" wasted our time, and Troy's, and then just walked away! Troy persisted and a previous "viewer" renewed his interest and, when we least expected, Troy's efforts were rewarded when, unexpectedly, exchange of contracts and completion were accomplished in quick time and the sale was concluded. Much due to Troy's perseverance and persuasive manner. Our sale was due, in no small part, to Troy's efforts in a difficult market.

John · 17 December 2024

★★★★★ 5/5

Trustpilot

We recently completed a purchase where…

We recently completed a purchase where Savills were the seller's agent represented by Joshua Holder. Savills and Josh were very proactive and great throughout the process. Josh particularly was very skilful in managing the negotiations to a successful outcome.

Chris · 22 April 2022

★★★★★ 5/5

Trustpilot

Going the extra yard!!

Sarah Hunt is an exceptional negotiator and resolved issues which had the potential to derail our sale. She is a great communicator.Sarah goes that extra yard undertaking tasks to ensure a sale stays on track.We would recommend her to everyone.

Customer · 1 March 2022

★★★★★ 5/5

Trustpilot

House sale

When selling our house through Savills our wonderful agent Charlotte was fantastic throughout the whole process, she was extremely helpful and knowledgeable.The process was smooth and easy.We will definitely be using Savills again in the future.

Emily · 31 August 2022

★★★★★ 5/5

Trustpilot

Working with Savills

Working with Becky Card, Natasha Selbie and all the associates at Savills has been a great experience. Everybody was efficient, professional and warm. The advice was spot on. I can't recommend Savills highly enough.

Bridget · 14 November 2022

★★★★★ 5/5

Trustpilot

Great working Savills - you pay for what you get in the end.

Savills have managed a property for me for several years - and throughout much of that time i have worked directly with Atticus Leung who has always been very professional, efficient, quick and happy to help. Great to work with the same person and see the low turnover in this team.

Amanda · 11 November 2025

★★★★★ 5/5

Trustpilot

Simply the best

Savills has been excellent to work with. During my rather extensive apartment search, they quickly and consistently showed themselves to be the most thorough, sophisticated, comprehensive and professional. For that reason, I decided to forgo using any other services and focus exclusively on their properties.Since becoming a tenant, the vast majority of my experiences have been overwhelmingly positive. For that reason, if/when I'm in the market for a new flat, I will certainly only consider properties managed by Savills.Last, and miles upon miles from least, I cannot possibly say enough about my superstar Property Manager, Melissa Grant. So friendly, so responsive, so professional and so enjoyable to work with, she has far exceeded even the loftiest possible expectations.

Matt · 12 January 2023

★★★★★ 5/5

Trustpilot

We found Savills and in particular…

We found Savills and in particular Harry Maitland and his team to be professional, efficient and friendly. Any queries were attended to quickly and they took the stress out of selling our property. We would definitely use Savills again - although hopefully not too soon!

VonnyMalc · 27 February 2021

★★★★★ 5/5

Trustpilot

Very efficient purchase process

Alex and the team were hands on and available throughout the transaction keeping the communication flowing between seller and buyer which took considerable pressure off the purchase process. Would not hesitate to recommend their services to anybody buying or selling a property.

T · 23 September 2021

★★★★★ 5/5

Trustpilot

Good communication

Savills kept in touch with us and made sure everyone was always up to date on progress with our purchase. We felt fairness to both buyer and seller, as well as good communication made the process as good as it could be. Thank you Charlie.

Tamsin · 10 February 2021

★★★★★ 1/5

Trustpilot

This company are the managing agents…

This company are the managing agents for a shop I rented. Shocking customer service from Billie Stephenson. She confirmed the amount of our deposit held by Savills then once the keys were returned suddenly she tells us she made a mistake. Been trying to get this resolved for weeks. Her phone is hardly ever answered, messages are rarely responded to. She promised to call me back over a week ago and nothing.

Carol · 30 August 2023

★★★★★ 5/5

Trustpilot

always a swift and comprehensive…

always a swift and comprehensive service from Savills - Paige Ford went out of her way to ensure the lettings were concluded and she managed the paperwork (not inconsiderable) very competently.

Consumer · 31 January 2023

★★★★★ 5/5

Trustpilot

Savills Stamford

We bought via Savills Stamford & cannot recommend them enough! Far more professional than the estate agents we chose to sell with. Charlotte was brilliant from start to finish! Would not hesitate to recommend because we are never moving again!!!

Mrs · 7 January 2022

★★★★★ 5/5

Trustpilot

Outstanding

Amazing service from beginning to end in selling my Father’s house. A big Thankyou especially to Michelle Weaver who has been ahead of the game every step of the way! Superb communication, a truly 5 star service! Many thanks Tracey Cranswick

Tracey · 3 November 2021