Trusted Agent profile · Westminster
★★★★★
1,796 reviews across 1 platform
57 Buckingham Gate, Westminster, SW1E 6AJ, SW1E 6AJ
Savills's office in Westminster, at 57 Buckingham Gate, is rated 4.1 out of 5 across 1,796 reviews on 1 platform.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotFlawless service.
At the risk of making this review sound like a cliché, this is what perfect customer service feels like. The entire rental process was an order of magnitude better than what we could have expected - Savills have really thought it through to perfection. Thanks Georgina & the team!
We are so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
2/5
TrustpilotImportant information disclosed during property purchase
I completed a flat purchase in City Centre of Bristol a year ago. Savills were the agents. Unfortunately I have been left with bitter feelings about this purchase as the agent was trying to rush things and kept getting frustrated when I was asking reasonable questions about the property. What has disappointed me the most, is that 1. When I was shown the flat and had been given initial information, I was falsely informed about the ground rent and leasehold remaining years 2. The agent failed to inform me about a very critical piece of information, the fact that there was a high pending charge for the flat, in regard with big damage occurred in the common heating system during the previous years. During the purchase I was constantly asking information that as it's proven now, were kept from me because they were related to this big hidden cost. I regret backing off on this one, due to the Savills agents' pressure and now it is a cost that although it's still big and unexpected, it would cause me excessive lawyer fee as well if I decide to dispute. But my point here is that the agent, put a lot pressure on me and none to the lawyers of the seller to provide correct information and I feel played. 3. The agent never showed me the whole development and was obviously ignorant of a lot of the facilities and the existing tenants' association which could have helped to answer lots of my questions (or probably deliberately avoided to bring too much in light) . They seemed good enough to show someone around the property but held or shared none of the important information. As a buyer, this is critical attitude that I would look for to an agent. Savills just don't feel trustworthy for me and I would not be choosing to work with them in future if possible.
We are very sorry to hear of your experience and would like to find out more. Please email further detail and your contact information to socialmedia@savills.com so we can investigate.
5/5
TrustpilotFirst time buyer- I was in very good hands.
Kealey was an amazing support all the way through my buying experience, from the initial views through to final completion. It wasn’t the easiest journey and as a first time buyer she really reassured me and went above a beyond to support me as a buyer. I’d highly recommend her.
5/5
TrustpilotCharlie was quite excellent
Charlie was quite excellent. She handled her client with skill throughout the extended transaction and kept close to both the client and the various lawyers involved. I doubt the sale would have gone through without her tact and perseverance.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotIt was a pleasure working with Savills…
It was a pleasure working with Savills to sell our house from a distance during an uncertain and challenging market in 2024. Our main point of contact was Felicity Walker, and we were impressed by her experience and local knowledge as well as her insights into the general housing market and the current economic climate. Highly professional, yet friendly and approachable, she took time to understand her clients’ personal circumstances, needs and preferences, and had a realistic and fair approach to buying and selling. Her perseverance and pragmatism in the face of occasional setbacks was most reassuring. The team as a whole were extremely helpful in arranging access for general maintenance, surveys, safety checks, etc. Communication was excellent and there was always timely feedback regarding viewings and buyer interest.
5/5
TrustpilotPerseverance pays off!
We were fortunate that it fell to Troy Budd to steer the sale of our property in Stoke Bishop, Bristol. The housing market was becoming increasingly sluggish, with the number of viewings declining. We also lost about 5/6 weeks when a 'prospective buyer" wasted our time, and Troy's, and then just walked away! Troy persisted and a previous "viewer" renewed his interest and, when we least expected, Troy's efforts were rewarded when, unexpectedly, exchange of contracts and completion were accomplished in quick time and the sale was concluded. Much due to Troy's perseverance and persuasive manner. Our sale was due, in no small part, to Troy's efforts in a difficult market.
5/5
TrustpilotWe recently completed a purchase where…
We recently completed a purchase where Savills were the seller's agent represented by Joshua Holder. Savills and Josh were very proactive and great throughout the process. Josh particularly was very skilful in managing the negotiations to a successful outcome.
Thanks Chris, it was a pleasure to work for you. Wishing you all the best.Regards,Josh
5/5
TrustpilotGoing the extra yard!!
Sarah Hunt is an exceptional negotiator and resolved issues which had the potential to derail our sale. She is a great communicator.Sarah goes that extra yard undertaking tasks to ensure a sale stays on track.We would recommend her to everyone.
I am very grateful for your kind words. Selling your home can be very stressful and I am glad to have been able to help. I hope to work with you again in the future.Regards,Sarah
5/5
TrustpilotHouse sale
When selling our house through Savills our wonderful agent Charlotte was fantastic throughout the whole process, she was extremely helpful and knowledgeable.The process was smooth and easy.We will definitely be using Savills again in the future.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Charlotte
5/5
TrustpilotWorking with Savills
Working with Becky Card, Natasha Selbie and all the associates at Savills has been a great experience. Everybody was efficient, professional and warm. The advice was spot on. I can't recommend Savills highly enough.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotGreat working Savills - you pay for what you get in the end.
Savills have managed a property for me for several years - and throughout much of that time i have worked directly with Atticus Leung who has always been very professional, efficient, quick and happy to help. Great to work with the same person and see the low turnover in this team.
5/5
TrustpilotSimply the best
Savills has been excellent to work with. During my rather extensive apartment search, they quickly and consistently showed themselves to be the most thorough, sophisticated, comprehensive and professional. For that reason, I decided to forgo using any other services and focus exclusively on their properties.Since becoming a tenant, the vast majority of my experiences have been overwhelmingly positive. For that reason, if/when I'm in the market for a new flat, I will certainly only consider properties managed by Savills.Last, and miles upon miles from least, I cannot possibly say enough about my superstar Property Manager, Melissa Grant. So friendly, so responsive, so professional and so enjoyable to work with, she has far exceeded even the loftiest possible expectations.
Thank you so much for your review, Matt, it is much appreciated. If you need anything further please don’t hesitate to contact us!Regards,Melissa
5/5
TrustpilotWe found Savills and in particular…
We found Savills and in particular Harry Maitland and his team to be professional, efficient and friendly. Any queries were attended to quickly and they took the stress out of selling our property. We would definitely use Savills again - although hopefully not too soon!
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Harry
5/5
TrustpilotVery efficient purchase process
Alex and the team were hands on and available throughout the transaction keeping the communication flowing between seller and buyer which took considerable pressure off the purchase process. Would not hesitate to recommend their services to anybody buying or selling a property.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
1/5
TrustpilotThis company are the managing agents…
This company are the managing agents for a shop I rented. Shocking customer service from Billie Stephenson. She confirmed the amount of our deposit held by Savills then once the keys were returned suddenly she tells us she made a mistake. Been trying to get this resolved for weeks. Her phone is hardly ever answered, messages are rarely responded to. She promised to call me back over a week ago and nothing.
Thank you for raising this and we have escalated your feedback to the team, who I understand have been in contact.
5/5
TrustpilotGood communication
Savills kept in touch with us and made sure everyone was always up to date on progress with our purchase. We felt fairness to both buyer and seller, as well as good communication made the process as good as it could be. Thank you Charlie.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
Trustpilotalways a swift and comprehensive…
always a swift and comprehensive service from Savills - Paige Ford went out of her way to ensure the lettings were concluded and she managed the paperwork (not inconsiderable) very competently.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Paige
5/5
TrustpilotSavills Stamford
We bought via Savills Stamford & cannot recommend them enough! Far more professional than the estate agents we chose to sell with. Charlotte was brilliant from start to finish! Would not hesitate to recommend because we are never moving again!!!
Thank you for taking the time to leave a review. I hope you enjoy your new home!Regards,Charlotte
5/5
TrustpilotOutstanding
Amazing service from beginning to end in selling my Father’s house. A big Thankyou especially to Michelle Weaver who has been ahead of the game every step of the way! Superb communication, a truly 5 star service! Many thanks Tracey Cranswick
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,The Savills Team
1/5
TrustpilotVery limited input
Very limited input. Basically 'pile it high'
5/5
TrustpilotSavills did a great job for us
Savills did a great job for us. Claire was very good with the viewings and usually left us notes after each one to give us initial feedback. In the later stages, Matt Orchard did a good job chasing solicitors in pushestowards exchange and completion.
Its been our pleasure working with you, and great to have such a delightful property in such a pretty location to sell!Regards, Matt and Clare
5/5
TrustpilotBen and Luke at Savills SJW
Ben and Luke at Savills, St John’s Wood branch, really did make our whole experience seamless and swift. They were professional, efficient and always communicated with us clearly at every stage. Thanks for making this an easy and enjoyable process- we are delighted to have purchased our flag through yourselves!I highly recommend to all future clients.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotI had the pleasure of working alongside…
I had the pleasure of working alongside Michelle Rowe & Daniel Tarrant at a site launch recently. They were both extremely friendly, approachable and professional in the way in which they dealt with myself as well as the clients at the event and it truly was lovely to be able to work side-by-side with colleagues from different areas within the marketplace and form incredible relationships with them. I look forward to working with them again in the future.
Thank you so much for your kind words. We hope to work with you again in the future.Regards,Michelle & Daniel
1/5
TrustpilotOver value and lie
Great with probate - we had Savills attend to carry out the probate valuation with a family member and his girlfriend. Even though as executors we had carried out 3 valuations with 3 local agents which all came back with similar valuations. Unfortunately one family member wasn’t happy with the true value of the property so we agreed to 3 more valuations from his (girlfriends) chosen agents and Savills ended up being one of them. The rep was excellent he listened to the girlfriends description of the property even though both the grandson and girlfriend had only been over a few times over the years his grandparents had been alive (unfortunately they fell out over money). He did ignored the executors and never shared the valuation with them as the law states he should have done. He did as asked and valued the property at £100k more than every other agent did. So if you want a unrealistic valuation which will only be reduced once the mortgage companies value the property or better still you then have to pay for a RIC’s because the agent has given a false valuation you can count on Savills to do this for you.
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com
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