Savills Westminster reviews

★★★★★ 1/5

Trustpilot

The very worst letting agents I have encountered

As many others have said here, having Savills as letting agents is a really unpleasant experience.They recently took over as agents here and it’s honestly like having a bully in your own home. You just never know what the next email is going to say - They’re rude and heavy handed. I’ve been living here happily for a few years now, as have others on the row; we all get on, pay our rent on time, look after the properties and are generally good tenants - the way Savills behave, you’d think the polar opposite. A home (rented or owned) is supposed to be precisely that - a home, your safe space - Savills fail to understand that and make renting from them upsetting and unpredictable.Letting smaller properties is not their forte - it’s a secondary service they offer to larger, wealthy clients and that lack of knowledge, experience and care shines through. If you’re looking at renting from Savills, please be wary. If you’re looking at renting properties through then, please reconsider - this is not their speciality, it’s not what they’re good at! You want nice, happy tenants (like myself and my neighbours) and Savills cannot give you that and they will ruin it if you have it already.

Unhappy · 7 September 2023

★★★★★ 5/5

Trustpilot

Victoria Point

I’m I first time buyer who wisely decided that the best time to purchase a property was during the pandemic. I’ve dealt with people not turning up for the viewings, people showing me inappropriate properties, such as places with no parking regardless of the fact that I said I needed one, and, most infuriatingly, people talking business with my father even after I identified myself as the buyer who is paying for everything.Pete Cronin at Victoria Point is amazing, and is part of the reason why I loved the property so much (although it’s a beautiful place!). He was kind, honest and took the time to ask me what I’m looking for and how I’d like to do things. I didn’t feel pressured or rushed out of the office at all, he told me to take my time and think about it if I need to, or come back and do another viewing, and nothing was too much to ask for. I could come back to view it whenever possible and Pete was always in touch with me to provide updates.When I found out from my solicitor that they were missing a document that was leaving them unable to submit my application I emailed Pete who looked into that within minutes and got it sorted (turns out they weren’t being too honest!) the same day.What I thought would be fraught with paperwork, fees and stress has been nothing but pleasant (at least on Pete’s side!) because of him! Please let him know, he deserves recognition for all the help and kindness he has given me.Saranja

Saranja · 21 January 2022

★★★★★ 5/5

Trustpilot

The team at Savills in Stamford were…

The team at Savills in Stamford were incredibly helpful all through what turned out to be a hugely challenging sales process. From the initial valuation and marketing through dealing with incredibly difficult (borderline unreasonable) buyers all the way to completion, they have been helpful, professional and reliable. The bottom line - they helped me realise a very good price during unpredictable market conditions. Highly recommended!

CD · 4 August 2023

★★★★★ 1/5

Trustpilot

Lazy and complacent Agents

Savills had a reputation for being an excellent high end residential and commercial property estate agents. We however have found them to be lazy and complacent. A request for a property appraisal and valuation in rural Notts (£1 - 1.5 million) was met with a cursory email and a refusal to come out and see the property or even discuss it with us from J* H*, one of their customer service representatives. The only explanation he gave was: "We do not believe we are the right agent to achieve the best outcome from your property". These seem vagie words from a stock email response translating as "I can't be bothered to come out and sell your property or to telephone you to explain why…"

PreGP · 21 March 2025

★★★★★ 5/5

Trustpilot

Easy to work with

In comparison with other real estate companies I've worked with, Savills have been a much more pleasant experience. As a former tenant of a Savills managed property, they responded quickly, took care of any issues with the property promptly, and was easy to work with towards the end of tenancy. I would highly recommend Savills over the other real estate company I've leased from.

Haikal · 25 July 2024

★★★★★ 1/5

Trustpilot

I am about to move to a new apartment…

I am about to move to a new apartment in abudhabi and all the verbal communication and agreement was just ignored by the agent I was dealing with.The apartment was supposed to be ready by this week ( cleaned and maintained) so far the flat has a lot of issues. I have provided down payment and first payment and all they Cheques but no contract or leasing agreement was given. I have already cancelled my current contract and I should be moving in four days and still no response .

Mo · 21 August 2023

★★★★★ 5/5

Trustpilot

Services improved a lot

We have the new property manager Atticus and Angus helping us to look after our property for about 1 year. I feel that the services we are imrpoving tremendously, as i have prompt reply and action on my questions. I am considering letting them to manage my additional property when the existing letting agreement expires in near future.

Frankie · 26 October 2024

★★★★★ 5/5

Trustpilot

Savills, namely Matt Orchard.

Matt has been professional, upbeat, supportive and very good on communication. Our expectations of Savills were high, and thanks to Matt and the team, they have been met in every respect. We would strongly recommend Savills as a quality Estate Agent. Mac and Valerie Lafosse.

Fred · 4 May 2022

★★★★★ 1/5

Trustpilot

Incredibly stressful and frustrating…

Incredibly stressful and frustrating experience.My partner and I were accepted on our dream flat after months of disappointment looking for somewhere. Initially started off well, with submitting requested information for referencing and a check in being booked, of which the member of staff confirmed everything was complete and good to go. Two working days before our check in, the third party referencing company contacted us to say they couldn't open the documentation we provided. It was CSV rather than PDF which can easily be converted for free online, but we were more than happy to provide this again but of course this delayed our move in. We were lucky we planned for some overlap, but I would have preferred not to have used it as it has caused increased stress, which we were trying to avoid, vacating our current property. I then had no communication on our move in day regarding this, and felt like there was no urgency regarding our case. We then get told our guarantors earnings fall short by a very small amount the day after we were meant to be in. This was a shock to us as we were accepted as tenants on the basis of our guarantors earnings. No one had the common sense to speak to the landlord, explain that we only have a guarantor for recent self employment purposes and advise we earn enough after we had to provide 6 months bank statements, 6 months of invoices and let them connect to our bank accounts (a very invasive process indeed). Having worked as a property manager myself, we provided the additional information they needed immediately in order to get this over the line as quickly as we could.We also had trouble with signatures of which I won't go into. After finally coming round to collecting keys 5 working days after our initial move in, on the surface the flat looked okay.But after further investigation the flat was left in an unacceptable state, plug holes were green, insides of cabinets black, stains on carpets. I was advised the previous tenants deposit had been returned, wrongly so in my opinion. And an inventory of the property also hasn't been conducted before we moved in.The communication from Savills has been minimal and short and we are waiting for a resolution. This was supposed to be a really exciting time for us and it has been filled with stress, frustration and disappointment.

Megan · 24 July 2023

★★★★★ 5/5

Trustpilot

Good support from property managers

We've recently had really good support from Lauren (and also Sophie and Natasha) as our property managers, helping us navigate the challenges of having a water leak coming from our flat into the common parts of the building. Thank you all of you for helping solve the issue and also for going the extra step to ensure we were not over-charged. It is much appreciated.

Customer · 11 June 2024

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service. I worked with Emma and Sam as my sole agents on my sale. I chose Savills as they gave a realistic and genuine valuation rather than an inflated one to win the mandate. Good communication throughout and active support till completion. I’d throughly recommend using Savills and team.

Josephine · 11 May 2021

★★★★★ 5/5

Trustpilot

Impressive service from Savills

Savills recently completed a sale for me. The entire experience from the first meeting was professional, efficient and transparent . The level of initiative and responsiveness from the team was invaluable - especially Tessa who kept me informed at every juncture - often before I had even asked. The level of service that she gave and her friendly approach are rare offerings these days .

Caroline · 9 June 2023

★★★★★ 5/5

Trustpilot

Had an issue with the light switch in…

Had an issue with the light switch in my room not working and Harry from Savilles was prompt and professional in getting this sorted for me. I can’t fathom enough the level of good service I received from him, thank you once again 😊

Panashe · 22 April 2022

★★★★★ 1/5

Trustpilot

Absolutely shocking service

Absolutely shocking service! 1) even though we had a signed contract to move into the rental in April, they informed us that the current tenant will be staying on and we were only going to be granted access the the property 12 June. The very day I was due to give birth to my first baby. I had to move house while having contractions.2) we repeatedly told Savills about repairs required to the property (broken tiles that had cut my childs foot, hot water and taps often not working, leaking showers, windows slipping open during a cold front) and when they finally sent a repair man to fix it he informed me that he had been given specific instructions by Savills to not repair most of it. The repair man then offered to fix the windows regardless as to have it jammed was against fire safety regulations and he found it ruthlessly cruel to leave a window broken when there was a 4 month old baby sleeping in that room. This was all during the worst cold front of the year3) upon our exit of the property when we moved to UK, Savills tried to make us pay for removal of items that had been left by the previous tenant4) Savills, on many occasions, were in breach of the rental contract T&Cs and repeatedly tried to charge us for things that had been specifically noted and agreed upon in the exclusions report we signed when we moved in.

Courtney · 28 June 2023

★★★★★ 1/5

Trustpilot

Savills of Stamford - bad experience

Our experience Savills agent in Stamford was not a good one. In our recent dealings with him we felt he was not only deceitful and unprofessional but also professionally negligent. Over several weeks he failed to return phone calls or respond to multiple emails, but then he knew he had omitted to tell us about subsidence in a property they were marketing. As a result, we ended up financially disadvantaged. Savills internal complaints procedure was fairly farcical to say the least, with laughable attempts to obfuscate. The legal advice we received was that we had a strong case for professional negligence but of course nothing is guaranteed and Savills made it clear they would look to recover their legal costs if we were unsuccessful in prosecuting our case. We just didn’t want to take the risk, but different times and different circumstances and we would have relished the opportunity to face them in a court of law. As it was we settled for a refund on some expenses and a £500 goodwill gesture - a fraction of what this experience cost us. There are good Estate Agents out there - but our experience suggests Savills in Stamford is certainly not one of them.Whatever Head of Customer Relation says in response to this review should be taken with a high degree of scepticism - this a company we now actively and strongly advise all our friends and acquaintances to avoid. Clearly there is a lot of background to this but I’m sure you can sense our dismay at having been treated so badly by a company we would have thought we could trust - but then their other review ratings should tell you something!

S · 2 August 2021

★★★★★ 1/5

Trustpilot

Expensive bad service

I rented a flat via Savills on a full management agreement. They were useless. They did not carry out the required regular checks unless I prompted them , so many different people working at the company and a huge turnover of staff . The check out was appalling they sub all the work out and they really do not care about the landlord . Will never use this company again . Very very poor .

RA · 20 April 2025

★★★★★ 5/5

Trustpilot

Savills review

We are very happy with Savills company so far! From the first viewing we had a really good communication and they’ve helped us a lot with questions! Especially Sophie Hipwood who was very friendly and helpful from the beginning! Thanks to you we found this beautiful home!!

LOUKIA · 4 October 2021

★★★★★ 4/5

Trustpilot

Overall positive experience working…

Overall positive experience working with Savills through my tenancy. George Pride in particular has been very helpful and responsive throughout the tenancy with any issues we had, and he has been able to get things resolved efficiently.

Timothee · 20 April 2026

★★★★★ 1/5

Trustpilot

Shocking service

I should note at the start of this review that the one star is solely for the management of the Green, rather than the accommodation itself. The flat I had was modern and nicely equipped, just a tad overpriced.However the management are shockingly poor, when we moved in we were told over messages that we would receive a welcome pack over email, however after several times chasing it still took days for us to receive this, which meant we struggled to get basic things like the heating and hot water turned on as it was not a simple system and we had no instructions anywhere. We also could not begin to setup any utilities as we were not informed which companies were used etc...During our time there, if we ever needed anything from the management (such as access to the meter for a meter reading) it would take several requests from us and days (or even weeks) before getting a response. If you try to phone the office 9/10 times there is no answer and WhatsApp messages were read and ignored.Partly due to this, we have decided to move out - and unfortunately the moving out procedure has been much of the same. We were given ZERO information on how to return keys etc.. and in the end I had to contact the office to ask what they wanted me to do. I was told that the check out would be done a couple of days after I moved out, and then it would be 3-5 days for the deposit to be returned to me. It has now been 10 days since I moved, and I have not had any response to messages asking how the checkout is going, and when I can receive my deposit back. I shall be lodging a complaint with Savills (who manage this location now) and if it goes on any longer I will go to the Ombudsman. This is ridiculous, I can understand delays in getting the deposit back but to have zero response from management is not acceptable.In summary, at the Green you will most likely get good quality accommodation but beware you get frustratingly poor service while there.

Jacob · 31 May 2023

★★★★★ 5/5

Trustpilot

Happy Landlord

Savills have let out my apartment for the last 10 years. I have never had any problem with them and would highly recommend them . Louise Welchman who looked after my property has always been very efficient and helpful and goes the extra mile to keep both me and my tenant happy. Well done Savills

CollectPlus · 12 November 2025

★★★★★ 1/5

Trustpilot

If you have the misfortune of having…

If you have the misfortune of having Jane Duka as your property manager, I strongly advise you to brace yourself for a frustrating experience. I've been dealing with a persistent mice problem for several months now, and despite my numerous attempts to seek assistance, I've received nothing but silence from Jane. My emails and phone calls have gone unanswered, which is a glaring example of her complete lack of professionalism and disregard for her tenants' concerns.

Anthony · 12 September 2023

★★★★★ 5/5

Trustpilot

Property Manager at Savills …

We did not get to know Terrence Lang Savills Property Manager for very long, but during this time his level of service and care was outstanding.Terry is a very nice person, who will be missed.

Ian · 16 February 2023

★★★★★ 5/5

Trustpilot

Deanna has been amazing over any issue…

Deanna has been amazing over any issue we have had. She and Savills have been superb. Whether a new lawnmower, wind damage to the garden, or chasing me as I made an overpayment. I wish all agents could be as attentive to tenants.. Incredible service and attention to details

Julian · 3 March 2021

★★★★★ 5/5

Trustpilot

Fantastic Customer Service

I’ve had the misfortune to have dealt with multiple substandard estate agents previously so wasn’t expecting anything different from Savills, how wrong was I? From valuation to completion I have had nothing but premier customer service. I was kept informed at every stage. without prompting, by the team who displayed a uniquely friendly yet professional approach. I can honestly say I felt like I was their only client. Everyone was amazing but particular mention to Emily and Peter. Highly recommend!

Mrs · 18 May 2023