Trusted Agent profile · Westminster
★★★★★
922 reviews across 2 platforms
53 Warwick Way Pimlico, London, SW1V 1QS, Westminster, SW1V 1QS
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Westminster, at 53 Warwick Way Pimlico, is rated 4.1 out of 5 across 922 reviews on two platforms, including 108 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Marsh & Parsons Pimlico & Westminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
GoogleMackenzie was lovely and patient, very helpful and accommodating regarding any questions or complications during the process.
Dear Gabriel, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
TrustpilotThe M&P Team is Fantastic
The Marsh & Parsons team has been fantastic throughout my flat purchase journey. It definitely is a team, from the primary point of contact (shout out to Josh) to others who helped throughout the process (many thanks Mhari and Alice).
5/5
TrustpilotLease renewal/negotiation
Ellie Hodkinson was professional, helpful and really added value to the whole renegotiation/lease renewal process. A great brand ambassador for Marsh and Parsons and delighted to have had her support and guidance during this period - especially as she did all the hard work with the discussions with the tenants and keeping me up to date and informed.
Dear James, Thank you for taking the time to leave a lovely review regarding Ellie. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat expertise
William was extremely helpful and prompt with his assistance today. Great to have his expertise - highly recommend!Roy is another member of staff who deserves recognition. He was extremely fundamental in securing another tenant for my flat. His attention to detail was excellent. I was extremely happy with his work and wouldn’t hesitate to recommend.
Dear Slaney, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTor has been very helpful in helping me…
Tor has been very helpful in helping me to resolve an issue with a recent a memorandum. I would like to thank him for his prompt response to my queries and his clear explanation of how best to resolve the issue which demonstrated a good understanding of how the AST worked
Dear Nicholas, Thank you for taking the time to leave a lovely review regarding Tor. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDebbie Lewis…
I would like to appreciate Debbie Lewis for being so amazing and quick with her response.. Debbie has always helped us to resolve our queries and has done her best to get a solution as quick as possible....
Dear Ruhani, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotMarsh & Parsons Tennancy Management Team at Marsh &…
The Tennancy Management team at Marsh & Parsons have been very supportive during some difficulties i had with the current tennant. I would like to highlight Jordann Webb who was particularly helpful and always responded to queries promptly and clearly. Jordann went above and beyond to support my tennancy and is a credit to Marsh & Parsons.
Dear Terry, Thank you for taking the time to leave a lovely review regarding Jordann. Kind regards, Lesley, Customer Relations Team
1/5
GoogleAVOID AT ALL COSTS, you will be coerced in to signing for a property you don’t want and will also be lied to about the current market. This is the worst experience I have had with a letting agents, having rented in 2 countries and 6 cities. Ella Woods was the senior letting negotiator we dealt with at Marsh and Parsons Pimlico branch. Ella was pushy, forceful and rushed us in to an offer for the flat. The following day Ella stated the property had recieved another offer. She stated in order to secure the property we HAD to up our price of rent AND accept the property part-furnished. As this property was already out of our budget, I explained this wasn’t something I nor my flatmate could do. I was met with exaggerated claims about how lucky we were to have this property as an option, and how we would struggle to get such a property ever again. I explained to Ella we were both young graduates and this was totally out of the budget of two people on a starting salary. She did not listen and fought her case, the analogy she used was, the proposed £20 pw increase when extrapolated to the month was a bag of sweets. She then asked, are you not willing to spend a bag of sweets worth of money to secure your dream flat? Admittedly, I was very surprised at Ella’s frankly patronising analogy and the lack of communication skills. Communication in that, one would hope a senior letting agent can listen to the needs of the client. Ella also said we should remove our conditions and accept the property part-finished with just beds, sofa and dining table. This was in spite of the fact we wanted a fully furnished flat, for obvious reasons. When I explained this was not what suited our situation, Ella said we had to compromise to secure the house. She broke down the prices of items, she told me I could get a kettle for £9 in sainsburies and a coffee table for £20 in IKEA. While I appreciate Ella educating me on the market price of household items, I was again astounded at the patronising tone and continued unwillingness to listen to our needs and requests. Numerous times I stated this flat was no longer the offer we were advertised yesterday but was met with no understanding. Ella consistently made exaggerated and false claims about the market, and said we would NEVER find a Pimlico flat for the price and location. Much to my delight we signed for a two bed that week for a furnished flat for a much lower price with an agent that was willing to listen to our budget and needs. Marsh and Parsons is not the kind of company I would recommend to anyone, due to Ella’s ignorance for our circumstance and coercion in offering a flat.NegativeProfessionalism
Hi there, we are sorry to hear that you are not happy with your experience. The agent working with you was keen to help you secure the property that you wanted, and her knowledge of the current lettings market means that she knew an offer would have to be made promptly if you wanted to make one. As it received competing offers, your offer would also have had to be improved in order to be accepted. We are sorry that we were unable to help you further in your property search, your comments have been noted although we would like to note that we are confident our agent acted professionally at all times. Kind regards, Marsh & Parsons
5/5
TrustpilotLong-standing good service
I have long-standing dealings with Marsh & Parsons, always reliable and thorough. Recently I needed specific information and documents, then I had a query which required confirmation. Michael Stout responded quickly with exactly what I requested. Excellent service.
Dear Joanna, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
GoogleIf like me, you’ve not stopped lately, then you really need an agent that will get after it, and Eddie in the M&P Pimlico Office is that agent. He catches that worm alroooight! Highly recommend him for a dedicated service.
Dear Fraser, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GooglePoppy has done an amazing job taking care of us through the leasing process on our new place. She is responsive, friendly, and has gone the extra mile to help with my question and requests. We are still mid-process, and so far, very pleased. Highly recommended!
Dear Amara, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleAndrei was always courteous, attentive to details and doing his uttermost best to match my preferences with what the market had on offer. It was a pleasure to collaborate in my search for flats, I recommend him wholeheartedly. Thank you!
Dear Gabriela, Thank you for your kind comments regarding Andrei and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley
5/5
TrustpilotThere was simply nothing to complain…
There was simply nothing to complain first they tried to sell and then we decided to rent out the flat, found a tenant in a very short time and so far rent was paid ;) Lots of things had to be done and they arranged everything for us. Good on emails and information.
Dear Ole, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleWe had a great experience working with Harriet. She was incredibly helpful, kind, and made the whole process feel very easy. It’s rare to find an agent who is so genuine and approachable, highly recommend asking for her if you’re looking to move!
Dear Carry, Thank you for your kind comments regarding Harriet and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotI cannot thank Tatiana Rodrigues…
I cannot thank Tatiana Rodrigues enough for her help. Her swift response to my emails was brilliant. I so appreciated that nothing was too much trouble. She is a breath of fresh air. An absolute joy to deal with and made it simple and so easy to make arrangements for the reletting of my flat.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotMy experience with Marsh & Parsons has…
My experience with Marsh & Parsons has been disappointing, particularly regarding professionalism, communication, and the way tenant concerns are handled.
Dear Joseph, I am sorry to read your 1* review comments. I have passed them to our Director as we are keen to discuss this further with you and will be in contact. Kind regards, Hayley, Customer Relation
5/5
TrustpilotNora was absolutely excellent
Nora was absolutely excellent: very quick and approachable. The 5 star is for her.However, her predecessor was not helpful at all. We have a dispute with the landlord, who was unreasonably withholding the deposit. He did not want to explain the dispute resolution process to us, which was incredibly unhelpful.
Dear Marie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotJasmine was incredibly helpful and…
Jasmine was incredibly helpful and informative. She provided me with all the necessary details and guidance to ensure a smooth transaction. I really appreciated her support! Rest of the staff at M&P could be a bit more communicative
Dear Matthew, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
1/5
TrustpilotMeilssa Polvan
Meilssa Polvan, an agent at Marsh and Parsons gave me good advice for saving money by saying to get my friend to move my stuff as opposed to hiring a removals company but she was expecting me to cover the void period of £250 for the landlord. Her justification for the latter is '£250 is not a lot of money'.Furthermore, Melissa Polvan was very pushy in getting me to sign the contract using manipulative means amongst other things were were distasteful.Stay well away from March and Parsons.
Hi Vishal, we are sorry that you are not happy with your experience. We would like to note that our tenants do not cover any costs outside of those stated in the contract, and refute your claim that you were asked to cover a void period unnecessarily. We pride ourselves on our customer service standards- if you had raised any concerns while renting the flat through us two years ago we would have been more than happy to address them. Kind regards, Marsh & Parsons
5/5
TrustpilotIndia was attentive and knowledgeable when helping us find our forever home.
We worked with India to find our 'forever home'. She listened carefully to our needs, wants and wishes and presented properties which ticked lots of boxes for us. She was attentive and knowledgeable throughout the process.
Dear Kaycee, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley
5/5
TrustpilotGreat experience could not recommend more!!
My experience with Tenancy Manager Giles was really great. I was waiting for my tenant to pay rent and spoke with Giles who went above and beyond to chase the tenant and get everything resolved. He kept me in the loop the whole time and made me feel very secure in what was going on. Fab!!
Dear Emily, Thank you for your review, and mentioning your experience with Giles. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Lesley Alford, Customer Relations Team
1/5
GoogleWorst ever real estate agency. I understand why it is one of the oldest agency with such doggy practices ... They asked for a long term lease which I agreed at that time but things changed and I had to break this lease. Despite having finding new tenants after 2 weeks they charged me 10% of the rent until the end of my lease for commission fees (2975 gbp!) on top of other charges like "tenancy break admin" (150gbp), "New tenant referencing" (162 gbp), "New tenancy agreement charge" (225gbp) ... When challenging them about the reason of that commission, they just copy/paste what I had to sign in the contract: "29.2 If the Tenant vacates the Property during the Term, the Tenant will remain liable to pay Rent and any other monies payable under this Agreement until the Term expires or the Premises are re-let whichever is earlier, whether or not the Tenant chooses to continue occupying the Property. If the Property is re-let during the Term, the Tenant will reimburse the Landlord for any letting agents’ fees or other reasonable costs incurred from that point until the end of the Term. This will include a deduction to compensate the Landlord for any Letting Commission charges payable to Marsh & Parsons for the period of the Term in which Rent was not received as a result of the Tenant terminating the Tenancy in a manner contrary to the Terms of the Tenancy Agreement. For the avoidance of doubt this clause shall not take effect where the Tenant is operating a break clause contained in this Agreement. " The reasonable costs incurred are in fact 10% (is that reasonable seriously?) Also if you knew the percentage, why is it not properly mentioned in the contract? Furthermore, given the new tenant will pay also the 10%, it implies that Marsh & Parson receives twice this commission fee ... To resume, the agency asks you for a long term contract but if you break it before, they will ask you 10% until the end of the agreed contract even if you find new tenants (who will pay these 10%) and pay for the admin costs. Melissa Polvan who now works in another department did not tell us the truth about that charge and does not answer anymore. Future tenants, I more than encourage you to deal with smaller real agencies with fairer business values.
Hi Julien, we are sorry that you have not been satisfied with our involvement here. Having spoken with the relevant department manager, he has noted some inaccuracies in your post and is going to contact you directly in order to offer some clarity. Best wishes, Marsh & Parsons
4/5
TrustpilotWe recently purchased a property…
We recently purchased a property through Marsh and Parsons Willseden Green. We dealt with an agent called Henry who was absolutely fantastic throughout the whole process! Initially Henry showed us a few different properties to try and get a feel for what we wanted, we found him to be very knowledgeable about all the properties and when he wasn't sure about something, would get back to us promptly with the information. We always felt like Henry would show us properties that we would actually be interested in, not just anything in our price range. We had obviously seen properties through other estate agents, but Henry was by far, the best of the bunch and personable. Even when we had to take a break because of lockdown Henry was patient, didn't bombard us with calls and emails and actually contacted us back when we said he should! We would thoroughly recommend him and will be contacting Marsh and Parsons again when we decide to sell.
Hi Dexter, thank you so much for taking the time to leave us your kind review! We're delighted that you're happy with your experience and will be sure to pass on your feedback to Henry and the rest of the team at Willesden Green. Kind regards, Marsh & Parsons
1/5
TrustpilotDishonest, Negligent, and Entirely Landlord-Focused
My experience with Marsh and Parsons has been appalling. Over the past 18 months, I’ve dealt with rodent and moth infestations, a persistent damp and black mould issue, and numerous unresolved maintenance problems. Despite raising these issues repeatedly, they remain neglected.The letting agent has repeatedly misled me by claiming they’ve contacted the landlord or are taking steps to resolve the problems, only for me to find out later that no action has been taken. They make vague statements to create the illusion of progress but fail to deliver. Their clear priority is serving the landlord’s interests, not addressing tenant concerns.Adding to the frustration, the high turnover of letting agents means communication is a constant challenge. Tenants are left to manage their own follow-ups and re-explain issues to new staff, resulting in repeated miscommunication and delays. It’s exhausting and completely unprofessional.When I requested compensation for my belongings damaged by damp, they outright refused on the basis I don’t have a receipt and this is not in line with their policy. The landlord also refused the request on the basis I could’ve stored items elsewhere in the house, further enforcing the lack of usability of my living space. Contrasting this, they are quick to enforce trivial matters like grass length or act promptly when an issue affects the landlord’s property insurance. This blatant double standard is unacceptable.I would not recommend Marsh and Parsons to anyone seeking a reliable or tenant-focused letting agent. Their dishonesty, neglect, and poor communication make renting through them a miserable experience.I am extremely surprised by the volume of 5 star reviews and question the integrity of these.
Dear Emma, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
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Tell us what you need and we'll put you in touch. Marsh & Parsons Pimlico & Westminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
