Marsh & Parsons Pimlico & Westminster reviews

★★★★★ 5/5

Trustpilot

Great support

Edward was quick to respond to an urgent situation at the flat. He provided sound advice, took prompt action, maintained clear communications and saw the situation through to its completion. It was reassuring as a landlord to have Edward’s support - thank you!

Nicki · 28 March 2024

★★★★★ 5/5

Trustpilot

Helpful team and answered my questions…

Helpful team and answered my questions when needed

Matt · 8 September 2026

★★★★★ 2/5

Trustpilot

Warning! Not recommended for landlords or tenants!

Terrible response time for handling issues after moving in. The check-in process was a mess (they wanted to delay it, despite our movers stamping at the door!), the check-in cleaning was awfully poorly done and the windows and gutters were NOT cleaned as agreed upon. It’s been almost a MONTH and this is not resolved. The check-in clerk discovered mould all over the property, which is problematic for my husband with asthma and our young children. The realtors have not responded at all to our complaints about this. The only reason I do not give a 1 star is because they were very eager and proactive to have us sign and easy to deal with during the search process. After signing and paying the deposit, everything stopped. As a landlord, I would not want this company dealing with my house. They did not check the basics in the contract were lived up to, the property has dilapidated in their ”care”. Reports to the landlord were met with surprise ”I had no idea!” which is a very bad sign. Would NOT recommend to tenants OR landlords.

Happy · 2 October 2024

★★★★★ 5/5

Trustpilot

Debbie Lewis - Professional and Reliable Support

We have had a great experience with Debbie Lewis and entire Marsh & Parsons Team, who has been managing our property for the past few years.

Paras · 29 April 2026

★★★★★ 4/5

Trustpilot

Quick Action

I was in need of some quick data ,so as not to breach the 31st January income tax payment deadline.Although I left it late, Phoebe was upto the task, for which I am very grateful.I have found her to be always polite and prompt

Jim · 8 February 2024

★★★★★ 5/5

Trustpilot

Nara has helped oversee a change over…

Nara has helped oversee a change over of tenants along with all the administrative details of that. And made it seem effortless and easy. Good communication and attitude all round. Gets the job done - simple.

Mrs · 8 July 2024

★★★★★ 5/5

Trustpilot

I really rate M&P's property…

I really rate M&P's property management. Charlie Caine is extremely professional, efficient and easy to deal with. I own another property somewhere not served by M&P and it is a completely different story! I'd highly recommend them to any landlord wanting quality management that removes the stress from property ownership.

Olivia · 13 September 2023

★★★★★ 1/5

Trustpilot

Avoid Marsh & Parsons Lettings

They are a load of crooks. They recommended a tenant and gave her a glowing review but it turned out she was out of work and had just been evicted from her previous flat. She then got about a year in debt with us before we could get her evicted. The local branch were just interested in getting their new business commission at all costs. Then their dodgy solicitor would admit no liability and said he would fight it to the end, knowing that the general public do not have the finances to spend £1000s on solicitors and court hearings. Avoid Marsh and Parsons.

Trevor · 9 September 2024

★★★★★ 5/5

Trustpilot

Tor Ziegler-Evans was efficient

Tor Ziegler-Evans was efficient, understood what needed to be done and executed with aplomb! Thanks, we were happy with this renewal, which we negotiated September through October, not a specific date as the form is asking for below... all good, these things take time to be done right!

Kathleen · 28 October 2023

★★★★★ 5/5

Trustpilot

The experience with Marsh and Parsons and Abdullah…

The experience with Marsh and Parsons is very good and especially the service from Abdullah is extraordinarily nice. He responded to my request very quickly and managed all the things in a very good order. Besides, he is very helpful and always put customer’s needs at the forefront.

Gong · 26 October 2023

★★★★★ 5/5

Trustpilot

Baran has been very helpful throughout…

Baran has been very helpful throughout our tenancy transfer. While we haven’t yet completed the process, I’ve found him to be very organised and proactive so far!

Aifric · 21 November 2024

★★★★★ 5/5

Trustpilot

Support with move out

Michael was great to communicate with about moving out of my apartment. We had quite a few questions and requests, and he handled them swiftly.

Bella · 16 December 2025

★★★★★ 5/5

Trustpilot

Excellent property manager

I had to talk through variations of my tenancy agreement with my property manager, Giles Grainger. Giles was thorough, very helpful, and thoughtful. We talked through intricacies of the lease and figured out a plan for next steps. Thanks so much!

Charlie · 20 March 2024

★★★★★ 5/5

Trustpilot

Great Experience with Marsh & Parsons

Victry was very helpful as the tenancy manager during the end of tenancy period. Was responsive, answered all our questions in a timely manner and was extremely helpful.Marsh & Parsons offered a smooth process during our tenancy.

Preetam · 4 June 2024

★★★★★ 1/5

Trustpilot

Horrible Experience, Negligent and Unresponsive

I have had nothing but issues since moving into a property managed by Marsh & Parsons. The level of negligence and lack of care is appalling.First, the keys to our flat also open the neighboring flat’s door, and vice versa. This is a serious security breach, and had existed for over 5 years (no one else just happened to notice).The property itself is in terrible condition. The carpets are old, dirty, and infested with moths. When we moved in, we were horrified to find loads of wee stains on the carpets, making the place feel unhygienic and unpleasant. We also had to endure two weeks of disruption when the ceiling had to be replaced, during which we couldn’t enjoy the property normally.To make matters worse, the fire alarms in the property were out of date, leading to the fire brigade being called out. Marsh & Parsons’ response? They told us to call their contractor, who then said it wasn’t their job. When we reached out to the agents, we were informed they were all on holiday and couldn’t help. We were left with a blaring fire alarm and no support from the people responsible for managing the property.Additionally, when we moved in, both beds were missing. While this wasn’t entirely their fault, the agent failed to notice that one of the beds was missing during the inspection. As a result, we were forced to sleep on the floor for the night.This level of service is unacceptable. Marsh & Parsons is unprofessional, unresponsive, and negligent. I would strongly advise anyone considering using their services to look elsewhere.

Isla · 28 August 2024

★★★★★ 5/5

Google

Mackenzie was a pleasure to work with. Thank you!!

Lara · 4 July 2025

★★★★★ 1/5

Trustpilot

Avoid at all costs if you are prospective tenants

The agency favored the landlord (with whom they have continuous commercial relationships) throughout the end of tenancy process leading to us paying unjustified out of accordance costs such as check out report and administrative fees that should not have been covered by us. In collusion with the landlord, they accepted to modify the check out report produced by an independent inspector (Green Kite) in the absence of the parties to our detriment in view of allowing the landlord to proceed with unfair deductions to our deposit. The agency never interceded with the landlord and every margin call were all made to the landlord's benefit. Sam Canning Birtles who was an excellent employee of the agency and found the property for us left for a competitor a few months ago. We truly recommend, to the extent possible, to avoid this agency for any lettings if your are prospective tenants. We are contemplating to sue the agency as soon as the deposit adjudication process will be completed by TDS.

Brice · 23 August 2024

★★★★★ 5/5

Trustpilot

Thank you Adan Amaf

Once Adan Amaf - Marsh & Parsons Clients Accounts - took over the case on a Monday as tenants moving in was on a Saturday, , she was very professional in processing the statement ( error free ) thus I got paid on Wednesday.Thank you Adam, highly appreciated

Samir · 3 October 2023

★★★★★ 5/5

Google

Callum worked with us every step of the way to get our purchase across the line. As is normal in the conveyancing process there we some bumps along the way. Callum was alway available to liaise with the parties involved and never left us high and dry. A great experience with a fantastic ending, we love our new flat!

Melanie · 24 October 2022

★★★★★ 5/5

Trustpilot

Boiler issue - excellent service

I had a boiler issue in my flat and Charmaine was quick to reply via the repairs portal and helped me to resolve the issue very quickly.

Jason · 20 November 2025

★★★★★ 1/5

Trustpilot

Unprofessional poorly trained agents

Extremely poor experience with an unprofessional agent from Marsh & Parsons. Turned up at the viewing with the wrong keys, knew nothing about the flat or any of the requested information. Even claimed the balcony was South-facing when it was North-facing.After the viewing they then proceeded to take a week to respond that they still didn't have the information and that the flat was now under exclusive offer. Total waste of time and won't be using this agency again.

JH · 4 September 2024

★★★★★ 4/5

Trustpilot

Tatiana Rodrigues - a very professional Property Manager

M&P have been managing our property for 6+ years. Over that time we have had several different Property Managers and our experiences have been mixed. However, the most helpful, organized and friendly property manager (by far) is Tatiana Rodrigues. Tatiana makes a lot of effort to keep on top of all stakeholders related to our property. This is not always easy and it is made more challenging because we live overseas and on a very different timezone. Tatiana juggles the different issues and challenges very well and we are really happy with her managing the property on our behalf.

Harry · 15 August 2024

★★★★★ 5/5

Trustpilot

Thank you Kyrsten

Kyrsten Tumamak was very helpful and professional in managing and resolving an issue that occurred after our check out. We are grateful to her for her perseverance, patience and prompt replies to emails.

Ana · 28 July 2024

★★★★★ 5/5

Trustpilot

Edward Summers has provided great service as our tenancy manager

What really topped my experience with M&P was my tenancy agent. Edward Summers has always been incredibly quick with responses and very helpful with any issues or queries we've had during our tenancy. Most recently we are undertaking a tenancy transfer and he has provided the best service and assistance with all steps of the process, even going beyond to facilitate certain things for us. I am very happy with his service and glad we had him as our Tenancy Manager before he moves on to a new role.

Júlia · 9 August 2024