Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI just let my property through Marsh and Parsons (Baker St Branch) and I am very happy with the overall letting service they have provided. Working with Melissa Spence in the lettings team was seamless. The whole service was professional, speedy & thorough
Sabina · 26 October 2023
Agent replied · 25 October 2024
Dear Sabina, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from Daniel
Daniel Leung provided great service to make a complicated change of occupancy process as smooth as possible. He was always available to answer questions and aided communication between all parties.
Tash · 18 July 2024
Agent replied · 23 October 2024
Dear Tash, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotPositive experience
We’ve rented via Marsh and Parsons for 5+ years and had a very positive experience. Generally they’re fast to respond to any issues and the property manager Charlie we’ve worked with has always been polite, professional and responsive.
Rebecca · 14 February 2024
Agent replied · 23 October 2024
Dear Rebecca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotThe head office DO NOT CARE about customers.
The head office is not responsive and they just don't care, the service is average and the head office does not respond to customers' complaints.The young agents are let down and not supported by the head office. I could write a full-page, however, I will not waste any more valuable time, other than say stay away from the agency. HEAD OFFICE DO NOT RESPOND. STAY AWAY FROM THE AGENCY.
ROY · 3 March 2020
Agent replied · 23 October 2024
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotVery good experience with the agency
Very good experience with the agency. They are responsive, they try to deal with processes quickly and they are very friendly. Nara helped me with the contract and she was always available when I had questions.
Olga · 20 March 2024
Agent replied · 23 October 2024
Dear Olga, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleGreat experience with Kristine! She immediately understood our needs and came up with great options for us. Super responsive and thorough!
Cindy · 2 December 2024
Agent replied · 9 December 2024
Dear Cindy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
TrustpilotI had a great experience working with…
I had a great experience working with them. They were fast, respectful, and kept clear communication throughout the process, making everything smooth and efficient. Highly recommend!
Mahtab · 13 September 2024
Agent replied · 23 October 2024
Dear Mahtab, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
★★★★★ 5/5
TrustpilotA very prompt and very efficient…
A very prompt and very efficient response by Victry. It is 5.40pm on a friday and she still managed to get me the documents I needed sent over in 5 mins!Thank you😀
KV · 24 May 2024
Agent replied · 23 October 2024
Dear KV P, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotI AM VERY DISSAPOINTED WITH MARSH AND…
I AM VERY DISSAPOINTED WITH MARSH AND PARSONS AGENT, THEY DONT ANWSER CALLS, OR EMAILS, OR TEXTS SINCE MOVE IN DATE. AS SOON AS YOU PAY YOUR RENT, WHICH I PAYED UPFRONT FOR 1 YEAR, THEY DON'T HELP AFTER ALL. THE METER IS BROKEN, I RECIVE NO BILLS BECUZ OF THEIR EXTREMELY POOR SERVICE, NOW I HAVE NO HOT WATER OR HEATING IN AN £3600 A MONTH APARTMENT.????????????????????
N · 9 March 2020
Agent replied · 23 October 2024
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
★★★★★ 1/5
Trustpilotavoid this agent you cant trust on…
avoid this agent you cant trust on thier word at all rented a flat from them paid them in full next day they said they rented to some one else and still have not rec the refund after 10 days
Mehdi · 28 November 2023
Agent replied · 23 October 2024
Dear Medhi, I am sorry to read your 1* review. Thank you for getting in touch to provide more information so that we could locate you on our system. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotTry to avoid using M&P letting
I would try to avoid using M&P letting team if you are able to. Some of the team members were unpleasant and disingenuous in their approach.
Ian · 23 August 2024
Agent replied · 23 October 2024
Dear Ian, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotAsh in tenancy was great
Ash in tenancy was great. I had an issue with rent payment and they resolved it super efficiently, quickly and professionally despite it being a Friday afternoon!
Georgina · 5 August 2024
Agent replied · 23 October 2024
Dear Georgina, Thank you for taking the time to leave a wonderful 5* review. Ash will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been assisted by Ellie in my…
I have been assisted by Ellie in my renewal contract with my landlord and everything went as expected achieving a great deal for my rent.I highly recommend her.
Gaston · 18 July 2024
Agent replied · 23 October 2024
Dear Gaston, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotToday I had a very bad experience with…
Today I had a very bad experience with you letting manager(Roy Khan) over the phone . As my contact is going to end on 27/05/2023 I was contactez by a letting agent to have a view yesterday and I was agree. This morning I was contacted again to have another 4 views . I respond back that I can have one of them and that this 4 over 1 hour and 30 minute is to much, and I can't have every day views like that , I can give a day a week to have views. Then after 1 minute I was call by the letting manager Roy Khan and I spoke with him telling him the same think that I can't have every day views the time that they want because i have work and i can'tbe home all the time. ln response with a very rude tone that the reason for that is because I don’t give them access without be beeing home . I said that I will never leave someone ele to be in my house where I pay rent without me or my collegues beeing home. Then he start to threaten and to intimidate me by telling that is going to deduct money from the depozit if I don’t give them access for views. He sow that I don’t let me intimidated and he try again by saying that if I don’t give them access they will contact the land lord and they will give me a 24 hours notice and then they will enter the property with or without us. This words are big words and what he said is trasspassing, entering a house without my concent. This is not a profesional way of dealing with a 30 months client who paid the rent every single time with no delay. After today if I can give a note is -10 and I will never work again with this company, and defenetly I will not recomand this letting company to anyone. I am very disappointed the way that I was treated
Constantin · 6 April 2023
★★★★★ 5/5
GoogleDefinitely the best agent in Marylebone (and I have tried quite a few). Professional, always available, honest, and fighting very hard are a few ways to describe them. The entire team did an outstanding job, in particular Emma Clowes. She has got what you would dream to find in every agent: charm, professionalism and efficiency.
Nicolas · 27 October 2017
★★★★★ 5/5
TrustpilotPositive action …
I was delighted that Victry spotted a short fall on my account, proactively checked to see if that was expected and then, as it wasn’t, resolved it quickly.
Penny · 12 July 2024
Agent replied · 23 October 2024
Dear Penny, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotTake with care
I have to admit "Ellie Hodkinson" was amazing , so helpful , she handled it so well , she did an amazing job and I'm very happy with that .
Franck · 5 June 2024
Agent replied · 23 October 2024
Dear Franck, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Eryk
Eryk has dealt with the tenancy renewal for my rental property and made it a very easy and straightforward process. Very happy with the final terms so would certainly reccomend!
Ali · 30 May 2024
Agent replied · 23 October 2024
Dear Ali, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleGreat experience letting through M&P Marylebone - Kristine Rivera in particular was an absolute star, very responsive, friendly, and nailed the brief in terms of what I was looking for!
Sabina · 28 May 2024
Agent replied · 25 October 2024
Dear Sabina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotRental Statement
Needed some rental income statements, got in touch with Jasmin Popalzai at marsh & Parsons.Jasmin reassured me it was not a problem and promptly email what i needed
Mark · 2 July 2024
Agent replied · 23 October 2024
Dear Mark, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotAmazing service!
Giles Grainger who handled my change of tenancy was an absolute blessing! He was very quick in getting things done, responsive when I contacted him and I am very impressed by his calibre of service.
Jason · 15 February 2024
Agent replied · 23 October 2024
Dear Jason, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 4/5
TrustpilotAbdullah Leghari
My Property Manager, Abdullah Leghari, has been helpful and responsive in resolving a problem regarding the defective washing machine at 294 Cedars Road and liaising with our tenants concerning other repairs that have been carried out by my own contractor.
Carol · 23 October 2023
Agent replied · 23 October 2024
Dear Carol, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotEfficient, Professional and Pleasure to deal with..
Debbie Lewis, brilliant again. Nothing is ever too much trouble. Very helpful, good advice and rapid response.
C · 16 December 2025
★★★★★ 5/5
TrustpilotGreat experience with M&P
Very attentive and responsive experience with Edward at M&P - helped keep a potentially stressful move on track and did everything he could to make the process as straightforward as possible.
Lauren · 22 April 2024
Agent replied · 23 October 2024
Dear Lauren, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
