Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIf I could give -5 Stars I would !
A dreadful agency to work with !We visited a property in Kensal on 12 Kilburn Lane with my 6 month old daughter and wife. Not even the rats would wany to live there. The property was on offer at far to high a price and the condition of the flat was dire and smelled of an ashtray not to mention the agent was 10 minutes late for her own viewing. It should have been professionally cleaned even before being viewed.Also we visited a flat with another agency on the same day only to find out that this estate agency already pinched it by showing it one hour prior to us on th same day to one of there potential customers.When getting a courtesy call from one of the staff I commented on the above an how I was still looking for property. She seemed very upset when I expressed my opinion on how all agencies do not communicate to one another and how they are happy to let you view a flat knowing that another agency in turn might have already let it out ! (which is when the agent put the phone down on me).This type of attitude will not flow in this industry especially during these time !I would avoid them at all costs !
ADE · 6 October 2020
Agent replied · 23 October 2024
Hi Ade, we are sorry that you are not happy with your experience. Unfortunately we are unable to find your details on our system- if there is anything you would like to discuss please feel free to get in touch. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotVictry Simbo - tenancy manager…
Victry Simbo who is the tenancy manager I deal with and who handles all our multiple properties that we rent through Marsh & Parsons, is always quick to respond, very efficient, super helpful and always polite and friendly so I feel really looked after.
Elli · 21 June 2024
Agent replied · 23 October 2024
Dear Elli, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotUtterly unrealiable and incompetent
Marsh & Parsons are utterly incompetent and unreliable. Have had so many issues with their handling of a rental property - from getting almost ALL the furniture orders wrong (which they only agreed to correct after we threatened legal action) to leaving a malfunctioning boiler and shower (the only shower in the property) unresolved for over 3 months, during a global pandemic. It’s exhausting dealing with them, everything is more convoluted than necessary. Perhaps they feel the need to prevaricate, and obfuscate to prove their utility. Awful experience, would strongly advise avoiding dealing with them altogether. Would never trust my purchase, sale or rental of a property with them.
Chai · 30 September 2020
Agent replied · 23 October 2024
Hi Chai, we are sorry that you have experienced problems with during your tenancy. Unfortunately, as you live in a listed building there is a degree of complexity involved in installing a new boiler to this property - but we are working with our client to present a solution as soon as possible, and in the meantime have organised a pump installation to improve its performance. Your complaint is being handled by the relevant department manager at present and your landlord has been looking at options to resolve this matter for you. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotProvide a great management &…
Provide a great management & professional service (thanks Derbhla)
HSR · 15 September 2023
Agent replied · 23 October 2024
Dear Rooprah, Thank you for leaving a wonderful 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotWorst Experience
After a smooth renting process, I have received the worst kind of property support from M&P. We received the house in the worst condition - dirty floors, filthy appliances that don't work, stuff left behind by previous tenants, and dirty windows. Our managing agent was out of office during our move-in and has not helped us one bit to resolve any issues. We are constantly following up and trying to make this house habitable for us to move-in but receiving no support in return. I will never live in a property managed by M&P again.
Eesha · 23 September 2020
Agent replied · 23 October 2024
Hi there, we are sorry that you are not happy with your experience. The property was cleaned to a professional standard before you moved in and the landlord has since agreed to cover the cost of cleaning the inside of the oven for you. While we do not have property managers on-site during a move-in, the Lettings manager was on hand three hours before your check-in time to allow everything to run smoothly. We believe that the property is habitable, and our understanding is that all items referenced have been addressed and are being handled by the relevant department in due course. We also understand that your property manager is in daily communication with you through email and over the phone should you wish to discuss this further. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotMarsh and Parsons have managed my…
Marsh and Parsons have managed my tenancy for several years. Responsive and reliable. They are always quick to get back to me when I have a question. Will continue to use them and happy to recommend
Benjamin · 28 October 2024
Agent replied · 23 November 2024
Dear Benjamin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
TrustpilotGreat experience
I was shown two properties by Zarq Khattak when I was looking to rent in Acton. He was extremely professional and very helpful. He was one of the best agents that I dealt with in my search, with a clear attention to the needs of the client.
Angela · 23 July 2025
★★★★★ 5/5
TrustpilotMarsh and Parsons appointed a new Tenancy Manager
Marsh and Parsons appointed a new tenancy manager, Victry Simbo. She took over a complicated tenancy situation and worked hard to sort out a mess to everyone's satisfaction, Landlords as well as tenants. Very professional, courteous, efficient and timely in her actions/responses.
Nisha · 4 July 2024
Agent replied · 23 October 2024
Dear Nishta, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotNever use Marsh & Parsons
3 reasons to never use Marsh & Parsons:1) They misspelt my name on a legal document2) They did not respond to my email for 10 days, and even then, only when chased 3) When I rung up to ask a question about the Covid-19 notice period, I was given the completely wrong information, which has delayed my house move by 6 months All they care about is making money, they are not interested in looking after their customers.
Matilda · 30 November 2020
Agent replied · 23 October 2024
Hi Matilda, we are sorry that you are not happy with your experience. Unfortunately we are unable to find your details on our system to speak with you about this further, but please feel free to get in touch directly with the branch if there is anything you would like to discuss. Kind regards, Marsh & Parsons
★★★★★ 2/5
TrustpilotI used Marsh & Parsons as a landlord and won't make the same mistake again…
I used Marsh & Parsons as a landlord and am very disappointed with the experience. They take a lot of money for what they do but don't deliver much value. They assured me that the tenants they found me were all working professionals, but it turned out one was still a student on work experience, and the other was on a short-term gig and promptly got let go. Communication with head office is curt and dismissive, and they have no interest in building a relationship apart from when there is an opportunity for them to make more money on you. I won't be using them again and would not recommend them.
Anna · 18 April 2020
Agent replied · 23 October 2024
Hi there, we are sorry that you're not happy with your experience. We reiterate that we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotExcellent Service
I have been a landlord for almost 10 years
Ms · 10 June 2026
★★★★★ 5/5
TrustpilotExceptional assistance w/ Lease Assignemnt
Cameron provided exceptional assistance during our lease assignment process. He handled the entire process with a remarkable blend of diligence and efficiency. Throughout the procedure, we experienced a fair amount of anxiety and had numerous inquiries and questions. However, Cameron consistently demonstrated immense patience, kindness, and unwavering support. His dedication and assistance were truly invaluable!
AO · 13 September 2023
Agent replied · 23 October 2024
Dear AO, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
Google1. I rented a flat through this estate agent last year. We were through out by short notice. However the company is trying to charge us by saying we should stay in the flat for two months since the notice letter. Do not use them. It is horrible company with some unprofessional workers.
2. The flat I moved in was domestic cleaned. I used Marsh&Parsons expensive tenancy termination cleaning service when I moved out. However they refused to give receipt by saying the receipt by saying the receipt was for landlord. I made the payment, the receipt was for Landlord??????
Huiyun Lu
Lu · 27 October 2019
Agent replied · 25 October 2024
Dear Huiyun Lu. We’re sorry that the situation has clearly caused you some frustration. We were not managing the property but we can see your landlord gave the required 2 months notice. We can certainly arrange for one of our Tenancy Managers to call you to try and assist? Best wishes, M&P
★★★★★ 5/5
TrustpilotEfficient and courteous
Baran has always been extremely efficient and provided us with any necessary information in a swift and professional manner. We have been grateful for his quick replies and courteous nature.
Elena · 19 December 2024
Agent replied · 25 December 2024
Dear Elena, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
TrustpilotA company is only as good as it's Personnel
My five star rating is based on the performance of our Property Manager, Jonathan Jarman-Ho. He is highly professional, knowledgeable and helpful.However it must be said that the previous property manager was not at all satisfactory, and wouldn't have rated any stars.
SUSAN · 30 May 2024
Agent replied · 23 October 2024
Dear Susan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been letting my flat through…
I have been letting my flat through Marsh and Parsons for many years and have always been impressed with their efficiency and professionalism. Victry in particular has been very helpful in resolving some issues for me recently. Highly recommended service!
Parviz · 4 July 2024
Agent replied · 23 October 2024
Dear Parviz, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotAVOID THIS LETTING AGENCY !!
AVOID THIS LETTING AGENCY !!! If I could give them minus stars I would. Worst experience ever. Extremely disorganised, not responsive to emails, and trying to scam you at every point of the tenancy. But rest assured if you are in one of these situations… they don’t have a legal team lol and they tried to make it seem like I was breaching the contract while on multiple counts they were at fault.
Emilia · 28 July 2021
Agent replied · 23 October 2024
Hi Emilia, unfortunately we are unable to find your details on our records. If you have anything you would like to discuss, please let us know the branch you have worked with or feel free to get in touch with the office directly. Kind regards, Marsh & Parsons
★★★★★ 1/5
TrustpilotPoor communication and unprofessional
Poor communication from the property manager, Elisabeth Ppasa. Both the landlord as well as the tenants had to chase her via emails. They do not return the rental deposits on time, giving lame excuses.
Sharifa · 9 October 2024
Agent replied · 23 October 2024
Dear Sharifa, I am sorry to read your 1* review comments. I have passed them to our Property manager as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations
★★★★★ 4/5
TrustpilotEfficient Property Manager
Tatiana has recently become our property manager and has been very efficient at sorting out a couple of issues at our property which I had been asking our old property manager for 5 months to sort out. She has also provided a friendly experience.
CT · 16 April 2024
Agent replied · 23 October 2024
Dear CT, Thank you for taking the time to rate your service. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotCaroline and James@ south ken branch
dealt w Caroline and James team in south kensington branch on purchase still on going but so far extremely happy with their knowledge , promptness and professionalism. Their quality of service is unmatched compared any other agencies that i have dealt with. Definitely will recommend them to anyone.
Holly · 23 January 2024
Agent replied · 23 October 2024
Dear Holly, Thank you for leaving a Google review for our South Kensington office. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotWe have recently moved out of a…
We have recently moved out of a property managed by M&P, we have been dealing with Nara who has been absolutely amazing at keeping us up to date and speaking to our landlord on our behalf. She has been great & would recommend her highly.
Kate · 22 March 2024
Agent replied · 23 October 2024
Dear Kate, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotI had a fantastic experience
I had a fantastic experience working with Kyrsten, she was incredibly responsive and always getting back to me quickly with answers to any questions or concerns. I would highly recommend
Holly · 2 December 2024
Agent replied · 25 December 2024
Dear Holly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
GoogleI recently had an excellent experience with Marsh & Parsons Marylebone & Mayfair. Their team was knowledgeable, responsive, and genuinely dedicated to helping me find my dream home. Highly recommend!
Linnea · 2 December 2024
Agent replied · 9 December 2024
Dear Linnea, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley
★★★★★ 5/5
TrustpilotDerbhla from the property management…
Derbhla from the property management team has been exceptional in resolving issues within my property in a timely manner. I really appreciate both her and the rest of the teams support.
Isabella · 15 November 2024
Agent replied · 25 December 2024
Dear Isabella, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
