Marsh & Parsons Marylebone & Mayfair reviews in Westminster

★★★★★ 5/5

Trustpilot

Owain is an excellent professional

Owain is an excellent professional, responsive, detailed and genuinely helpful throughout the process. He communicated clearly, kind and kept me updated at every stage, and made the experience smooth and straightforward.I highly recommend Owain Wilson.

Doyinsola · 28 May 2026

★★★★★ 5/5

Trustpilot

Marsh & Parsons property management has…

Marsh & Parsons property management has been incredible to work with especially Owain. They’re proactive, efficient and knowledgeable in the industry. I would recommend anyone looking for a 5-star service to use Marsh & Parsons

Briana · 28 May 2026

★★★★★ 5/5

Google

Ellie has been such a lovely agent. Knows exactly what type of apartments to suggest and takes the clients’ needs into consideration. Ellie is super hands on and is great to work with. I didn’t end up finding an apartment through Marsh & Parsons, but if I ever need to again will reach out to Ellie specifically.

Shreya · 16 November 2025

★★★★★ 5/5

Trustpilot

Lucy has been amazing throughout our…

Lucy has been amazing throughout our tenancy. From our onboarding process to any issues in the house to our check out. Everything has been super smooth and we are so grateful to her for everything 😊

Ishan · 5 May 2026

★★★★★ 5/5

Google

Kristine was an exceptional worker throughout my experience with Marsh & Parsons. She was professional, reliable, and extremely attentive, always ensuring that every detail was taken care of. Her clear communication and proactive approach made the process stress-free, and I would highly recommend her to anyone seeking outstanding service.

Enya · 16 January 2026

★★★★★ 5/5

Google

Ellie has been fantastic throughout the lettings process. She was professional, approachable, and always quick to respond to any questions. She made everything clear and stress-free, and her knowledge and support were greatly appreciated. I would highly recommend Ellie to anyone looking for a smooth and reliable lettings experience.

Shnier · 16 January 2026

★★★★★ 5/5

Trustpilot

Friendly and efficient!

I have been with Marsh and Parsons for 5 years, and have never had a moments worry. Debbie Lewis has been in charge of overseeing the rental of my flat.

Richard · 4 June 2026

★★★★★ 5/5

Trustpilot

Debbie Lewis is always super helpful…

Debbie Lewis is always super helpful with any issues and speedy at getting back to us. Thanks so much!

Lily · 17 August 2026

★★★★★ 5/5

Trustpilot

I want thanks Marsh & Parsons Estate…

I want thanks Marsh & Parsons Estate Agents and especially Debbie Lewis for helping us organize our move to a new apartment. It was a wonderful experience working with this agency.

Oleg · 15 May 2026

★★★★★ 5/5

Trustpilot

I’ve been letting my flat via marsh and…

I’ve been letting my flat via marsh and parsons for a few years now, and the most important person is your tenancy manager. In my case , Michael stout - he is always so quick and responsive to anything I ask and always lets me know anything important before hand so I can have time to act. He makes my life much easier when dealing with flat issues .

Kindah · 24 July 2026

★★★★★ 5/5

Google

I would wholeheartedly recommend this agent. Paul Sulkis in Marylebone went above and beyond to ensure I secured my new apartment. He was continually helpful and supportive throughout a drawn-out and complex process. A very positive experience.

Ursula · 26 March 2026

★★★★★ 5/5

Trustpilot

Marsh & Parsons

From the very first phone call and to collecting the keys Marsela & Mo’s communication has been amazing, always keeping me in the loop in everything from how much the flat is, to viewings, to landlords, to tenancy agreements to picking up the keys. They never made me feel belittled, silly, they always made me feel comfortable when talking to them.

Caitlin · 25 August 2026

★★★★★ 5/5

Trustpilot

Debbie was resourceful and proactive in…

Debbie was resourceful and proactive in helping us sort arrangements for our new flat. Thanks again!

Ben · 4 August 2026

★★★★★ 5/5

Trustpilot

Great Customer Service

Baran attended to me concerning an issue with my Landlord.During our conversation, he was polite, responsible, respectful and made every effort to understand my situation.He considered all the salient issues before making any comments.He was non-judgmental and unbiased when giving advice.He understood the requirements of his job and tried his best to endure costumer satisfaction was reached by the end of the discussion.His mediation and problem solving skills are excellent.His first concern was to do his utmost best to resolve the situation to a reasonable conclusion on both sides.It is my opinion that Baran is most definitely an asset to Marsh & Parsons.

MM · 19 November 2024

★★★★★ 5/5

Trustpilot

Always great service from Marsh &…

Always great service from Marsh & Parsons for my rental flat. Baran is always efficient & helpful resolving enquiries and suggesting great solutions. Highly recommend check out their services.

Tatiana · 1 May 2026

★★★★★ 5/5

Google

As a relocation agent helping house hunters find a home in London, relationships with good Estate Agents are invaluable. I’ve worked with Kristine on various deals for my clients but I wanted to highlight a recent one in particular. She …

Lexie · 16 January 2026

★★★★★ 3/5

Trustpilot

Word to the wise regarding M&P

I have had multiple challenges working with this letting agent and and would not recommend them as a tenant. They look out for their landlord clients and make a pretty penny doing it. Even my landlord said their fees are high. The staff changes frequently and there was a lot of pressure for me to bid high and do a long tenancy to get a flat I ended up having to leave early as they neglected to put in a break clause which was very expensive for me and very lucrative for them. Max Davis and Roy Khan were very helpful though, but make sure you read the fine print before you sign anything as it may come back to bite you!

Faf · 1 November 2024

★★★★★ 5/5

Trustpilot

Responsive, helpful and professional.

Lucy Meehan has been a great. Very responsive, helpful and professional.

Arjun · 28 August 2026

★★★★★ 5/5

Trustpilot

Lucy Meehan

Lucy Meehan has been exceptionally helpful in dealing with problems we experienced, both with maintenance of our property and with demands from our tenants.

Hiroko · 29 May 2026

★★★★★ 1/5

Trustpilot

Arguably the worst agents in London

Arguably the worst agents in London. Don't even think of working with these people. They are nice and useful until you sign, after that they are not just useless, but will ignore you, make your life hell and purposely sabotage your peace. Also not a one person in the staff sort of thing. Disgraceful these bunch are still in business.

Jason · 19 August 2026

★★★★★ 5/5

Trustpilot

Max has been very helpful answering…

Max has been very helpful answering within 24 hrs and the issue was sorted within 48hrs. He was very responsive and reassuring.

Antoine · 15 May 2026

★★★★★ 5/5

Trustpilot

Outstanding Support..

Owain Wilson has been outstanding in any query, support towards my b2L property management ! Nice working with Owain !

Natarajan · 27 May 2026

★★★★★ 5/5

Trustpilot

Caitlin was absolutely fantastic

Caitlin was absolutely fantastic! Thank you

Anna · 31 August 2026

★★★★★ 5/5

Google

Had a great chat with Melissa, and she was an absolute pleasure to speak to. I’ve dealt with numerous estate agents over the years, and even though I’m not looking to let or sell my property anytime soon, I felt it was well worth leaving a review based on how friendly, informative, and honest she was. She made everything easy to understand and left me feeling confident about my options. If I ever do decide to let my property, Melissa will definitely be my first call.

Josef · 16 February 2026