Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent experience with Katie Shaw
Katie Shaw and the Knight Frank team helped me to find my home, which is in a completely new neighbourhood to where I have lived the past eight years. She was courteous and professional throughout the entire process, and I greatly appreciate that she did not engage in the usual tactics that estate agents employ to pressure prospective tenants, especially in letting situations that are always skewed heavily in favour of the owner. I also liked the card that she left welcoming me to the new let. Thank you.
TL · 14 December 2023
Agent replied · 25 October 2024
Thank you so much for your kind words, I am so pleased I was able to help you find your new home, it was a pleasure working with you!All the best, Katie
★★★★★ 5/5
TrustpilotDebbie Pinkham
Debbie Pinkham Seamlessly processed a lease renewal for me And was a pleasure to deal with
Gary · 11 October 2024
Agent replied · 25 October 2024
Thank you Gary for your kind words. It is a pleasure assisting you with your renewal. Debbie
★★★★★ 5/5
TrustpilotAllan is very proactive
Allan is very proactive. He is professional, responsive and efficient, ensuring all issues are promptly addressed and the property is well-maintained. Highly recommended!
Banu · 10 June 2024
Agent replied · 25 October 2024
Dear Banu,Thank you so much for your kind words. You were both such a pleasure to work with and we were pleased that you were happy with the service we provide.Best wishes , Allan
★★★★★ 5/5
TrustpilotIts was great to wirk with KnightFrank…
Its was great to wirk with KnightFrank letting manager Patrisia Tumba. She is very professional and was very helpfull with ys. I am so glad that we had this opportunity.Regards Aigul Anarkulova
Aigul · 4 December 2023
Agent replied · 25 October 2024
Thank you for your kind review. It was a pleasure assisting you. Patricia
★★★★★ 5/5
TrustpilotCharlotte Maclean is an amazing person…
Charlotte Maclean is an amazing person who helped so far in renewing contract and make it ease. She is great in communiation, friendly and approachable
Customer · 29 April 2024
Agent replied · 25 October 2024
Thank you so much for your kind words. Its has been a pleasure working with you as well.Please don’t hesitate to contact me should you require anything else. Kind regards Charlotte
★★★★★ 5/5
TrustpilotGreat property managers
Emma has been a great property manager throughout our time living there. All issues have been dealt with swiftly and professionally. I would highly recommend!
Alex · 29 April 2024
Agent replied · 25 October 2024
Thank you for your review Alex! I am glad I was able to assist in making your tenancy comfortable and an enjoyable experience, I will still be at Knight Frank should I be able to help you in the future. Best wishes, Emma
★★★★★ 4/5
TrustpilotI sold my house in Clifton through…
I sold my house in Clifton through Knight Frank and was impressed by how professional the whole team in the Clifton office was. The advice and support they offered throughout the whole process was excellent. I was particularly impressed by the way they managed the sale progression along a fairly drawn out and complicated chain. Rachael Hancock always kept me informed and was in constant contact with everyone in the chain to ensure a successful completion.
Customer · 29 February 2024
Agent replied · 25 October 2024
Thank you very much for taking the time to leave a kind review and we hope to be able to help you again in the future. Best wishes, Knight Frank Bristol.
★★★★★ 5/5
TrustpilotTomos and stan were amazing
Tomos and stan were amazing! They were friendly, easy to contact and so helpful and understanding.I had some unusual circumstances with an assistance dog and they helped me feel at ease and listened and communicated so well with the building manager to make sure everything went as streamlined as possible. It was a smooth and great experience and im absolutely loving my new flat.Thanks so much !
Hadiya · 14 August 2024
Agent replied · 25 October 2024
Being on the 12-week internship I have been eager to impress and live up to Knight Frank’s reputation for it’s excellent client and customer relations so it is nice to hear of this positive review of Stan and myself.Kind regards,Tomos
★★★★★ 5/5
TrustpilotFriendly professional service from a…
Friendly professional service from a very competent team
Clive · 21 May 2026
Agent replied · 25 May 2026
Thank you Clive.
It’s a pleasure working with you and thank you for taking the time to leave such a lovely review.
Kavita
★★★★★ 5/5
TrustpilotPeter Pietrzak is wonderful
Peter Pietrzak has been totally wonderful in organising our move. From staying late to allow us to view a property, to replying swiftly to all correspondence, he has been wonderful!
Laoise · 10 January 2024
Agent replied · 25 October 2024
Dear Laoise, Thank you so much for such a lovely review. It was an absolute pleasure to help you with your search and your journey. Please feel free to contact me if you need any further assistance. Regards, Peter
★★★★★ 5/5
TrustpilotVinnie from Renewals
Vinnie from renewals was excellent in helping us renew on our property. He has helped us over the duration of time we've been at the property, from showing us around in the first instance to pointing us in the direction of the relevant parts of Knight Frank when we've had a query as tenants, through to agreeing a contract renewal with the landlords which was to the satisfactory of both parties in a timely fashion.
Alex · 11 March 2024
Agent replied · 25 October 2024
Dear Alex,Thank you for the kind words.It has been an absolute pleasure to assist you through the whole process and thanks again for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotNeil Anandakumar is brillant
Neil Anandakumar is brillant! He was impressively efficient in responding to my query about the status of my Landlord account. He gave me an instant response which was clear and thorough. His reply also showed that he had conducted a thorough investigation of my account.
Athena · 29 October 2022
Agent replied · 25 October 2024
Thank you very much for the kind review, it was a pleasure assisting you.Kind regards, Neil
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, positive replies and smooth process handling, makes me feel safe. Thanks to Patricia
Sedat · 9 October 2024
Agent replied · 25 October 2024
Thank you Sedat, it was a pleasure helping you with your apartments. If I can be of further help, please do not hesitate to contact me.Patricia
★★★★★ 5/5
TrustpilotHelpful team
Louie-Mae and the TCS support team have been excellent at being attentive to any needs around the contract and house upkeep, proactive in their work on the estate, and kind helpful people to have looking after the tenants whenever we need help. I've been happily renewing the contract for almost 5 years and this is in no small part to the ease they make living here.
Matthew · 21 August 2024
Agent replied · 25 October 2024
Thank you for your wonderful review Matthew! You know where we are if you need us. Thank you!
★★★★★ 5/5
TrustpilotHighly recommended
Great service and communication both Zuzanna and James were lovely. Quality apartment choice as well.
Klara · 8 October 2024
Agent replied · 25 October 2024
Hi Klara, Thank you very much for your kind words. We are pleased to hear about your positive experience. Wishing you all the best, Zuzanna and James.
★★★★★ 5/5
TrustpilotGreat experience had with Katie and the…
Great experience had with Katie and the team. Many thanks to them for all their hard work
Ed · 6 September 2024
Agent replied · 25 October 2024
Dear Ed, Thank you so much for your kind words! It has been such a pleasure working with you on this tenancy!Best wishes,Katie
★★★★★ 5/5
TrustpilotFantastic people, ok process
We have come across too many sly and pushy estate agents during our search. To meet Louna from knight frank (tower bridge branch) was refreshing. She was dedicated, genuine, sincere and responsive throughout the entire process, from viewing to move in. She helped us secure a great place. Would highly recommend! Onboarding process / tenant referencing technology could be improved though, to save the back and forth manual emails.
Lily · 27 June 2024
Agent replied · 25 October 2024
Dear Lily and Bing,Thank you ever so much for your kind words as well as for the feedback, which we will take on board. Wishing you a smooth start of tenancy and many happy years to come. Kind regards,Louna’
★★★★★ 5/5
TrustpilotPrompt customer service
Prompt customer service, Stephanie was very helpful & polite a viewing was arranged last minute for me by Stephanie which was great. Thank you 😊
Shabz · 11 April 2024
Agent replied · 25 October 2024
Dear Shabz, Thank you so much for your kind words. It was a pleasure to meet you and your family and to show you around. Kind Regards,Stefanie
★★★★★ 5/5
TrustpilotPatricia was great with us
Patricia was great with us, always following up and taking care of any of our concerns in a timely manner. Definitely recommend her and Knight Frank.
Tiago · 22 March 2024
Agent replied · 25 October 2024
Thank you Tiago for your really kind words. I really appreciate it. Patricia
★★★★★ 1/5
Trustpiloteverything went wrong
everything went wrong - if someone senior at your company is really interested in improving - then someone should take the time to call me. +19178479644 - I tried to get someone responsible in the phone without success - at some point I will go in social media so that other people don't have to go through our experience
Pedro · 4 December 2024
Agent replied · 24 December 2024
We are sorry to hear about your experience. Please do reach out to feedback@knightfrank.com and a member of the team will be in touch. Knight Frank
★★★★★ 1/5
TrustpilotVery disappointed
Very disappointed I have trusted this agent when I was abroad to take care of my research. She hided some important facts regarding the property, sent me a video only showing the qualities and she put the pressure on me to committ at a high price and longer term than I wanted and I ended up living in front of a trashbin warehouse with constant noise and disturbances. She is not professional, she is not honest, and she will show disrespect when you will claim for things. I do not recommend these agents really. They are only interested in making money quickly whatever conditions you will be in after your move. AVOID AT ALL COSTS!
Majda · 9 November 2023
Agent replied · 25 October 2024
Dear Madja, We are really sorry to hear about your experience. A member of our team will be in touch shortly to investigate this further.Thank you. Knight Frank
★★★★★ 5/5
TrustpilotNaeto Soludo was excellent
Excellent service from the property manager, Naeto Soludo. His service was five-star: quick and courteous follow up and prompt attention to any issues I faced in my tenancy. A welcome change from his various inept predecessors. I am extremely sorry he is leaving, as are my landlords. We wish him the very best, and are confident he will do very well.
Anu · 3 November 2024
Agent replied · 24 December 2024
Thank you Anu for your kind words, we have passed these on to Naeto.Knight Frank
★★★★★ 5/5
TrustpilotJocelyn was super helpful in resolving…
Jocelyn was super helpful in resolving all issues I had with my apartment. She really displays how much she cares for her clients to be happy.
Nadim · 19 March 2024
Agent replied · 25 October 2024
Thank you very much for taking the time to provide this review, Nadim.I will continue to provide support throughout your tenancy as and when needed. Kind regards,Jocelyn
★★★★★ 5/5
TrustpilotFrom our very first telephone contact…
From our very first telephone contact with a member of Knight Frank, we have felt that they had our interests at heart as well as those of their sellers. The lady who initially showed us around the property was enthusiastic and helpful. Those questions that she could not answer on the spot were covered later on. Thereafter the whole process has been smooth with regards to KF involvement all the way from acceptance of our off through to exchange. We felt that we could liase with KF staff and that we would get considered advice with a smile! Altogether a great experience.
Anthony · 7 November 2023
Agent replied · 25 October 2024
Thank you so much for taking the time to write a review and for your kind words, it is greatly appreciated by the whole Knight Frank, Worcester team. It has been an absolute pleasure working with you and we wish you every happiness in your new beautiful home and if we can do anything further to help please let us know.
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