Knight Frank Hyde Park Sales reviews in Westminster

★★★★★ 1/5

Google

Look at the photos to see what “professionally clean standard” looks like according to Knight Frank. Moving into your new £5k / month home should be such a wonderful moment. Instead, Knight Frank have denied our contractual right to move into a clean home and not a total horror show. External contractors falsely report “PROFESSIONALLY clean condition” when compiling their “check-in report”. Knight Frank Property Managers provide long email delays, dealing with any clean-up by over a week. Extremely vague replies stalling, total denial of responsibility because we had “viewed” the property (where these issues were hidden.) Despite repeated requests, Knight Frank offered no advice on what happens when tenants see discrepancies in the check-in report, or recourse for disputes - red flag no. 3. Filthy floors, windows, carpets, and extensive water damage to paint which apparently won’t be seen to by Knight Frank or the Landlord so we can actually move in. We’re paying 5k / month for 2 weeks already, and have paid £30k upfront, for this “service.” Avoid this lettings agent for fair and legal treatment. Remedy this for this review to be taken down. Tenants: Avoid Knight Frank for your contractual rights to be honoured and your estate agent to make sure basic standards are upheld.

Sophie · 11 October 2023

★★★★★ 5/5

Trustpilot

Great experience

Very satisfied with the agency and especially Hamzah Musaddaq our assigned property manager who was quick to attend to any problems we had when dealing with the property!

Sonea · 13 January 2024

★★★★★ 5/5

Trustpilot

High quality services to find the flat

I came from Japan and would like to find the flat near from the office. Even the tight market, sales team offers multiple options within my budget and sales support team offers quick and kind services and property management team also quick and kind.services. We can communicate with them in Japanese and they offers the high quality services.Thank you for the team in KnightFrank.

Kengo · 27 August 2024

★★★★★ 5/5

Trustpilot

Property Management - Jason Nwimo

I'm an overseas owner of a large flat in Chelsea Creek - a prime location for which the team at Knight Frank are ideally suited to manage. Their brand, network and experienced team have managed the property exceptionally well and are very responsive to the needs of owners whilst equally attending to the needs of tenants. They are a pleasure to work with and a special acknowledgement to Jason Nwimo, our Propert Manager for his superb support.

Jonathan · 18 December 2023

★★★★★ 5/5

Trustpilot

Brigette from Renewals

Great job in renewing our lease contract.Thank you Brigette.

Wass · 12 December 2024

★★★★★ 5/5

Trustpilot

I recently got in touch with your…

I recently got in touch with your company regarding a property, unfortunately, the deal fell through. However, it is important to note that Mr Jamie Vass had maintained high level of professionalism and good customer services, coupled with an unprecedented communication skills during this period. For this reason, I look forward to dealing with your organisation again, also, I shall recommend your service to my friends and family. Thank you.

Akko · 10 May 2024

★★★★★ 5/5

Trustpilot

Ann-Marie managed our property very…

Ann-Marie managed our property very well amongst the many challenges we have experienced over the years. Thanks Ann-Marie and all the best with your other clients!

Mark · 19 February 2024

★★★★★ 5/5

Trustpilot

Anik Ruparelia is an outstanding agent

Anik Ruparelia is an outstanding agent which will reply to any enquiries immediately as well as to managing my property professionally. Very happy with her service.

JC · 19 February 2024

★★★★★ 5/5

Trustpilot

Very helpful

Very helpful throughout, thank you to Kristian Lee for his help with providing us with a quick and quality reference.

Artem · 14 June 2024

★★★★★ 5/5

Trustpilot

great experience

Ines was always super responsive and quick and took care of everything for us with great care. The whole team was great and on top of everything.

Zeynep · 26 January 2024

★★★★★ 5/5

Trustpilot

Great experience!

Stine was great, extremely helpful and responsive to my requests. She is also on top of new listings and always prioritizes getting her clients in to see them!

Alan · 3 January 2024

★★★★★ 5/5

Trustpilot

I reported a noise …

I reported an unusual noice emanating from a water boiler. Daniel, at KnightFrank quickly arranged for a technical assessment to be carried out.A technician called and discovered worn out components and again Daniel stepped in to gain approval for rectification work to be sanctioned. This work was carried out 12 June. Now, there is no noise from the boiler, and the shower unit works perfectly. Very effectively managed.

Brian · 12 June 2024

★★★★★ 5/5

Trustpilot

Vinnie from renewals has been great in…

Vinnie from renewals has been great in helping negotiate rent. I have been at this property for 2 years now and have just renewed for the third year with the same rent and terms! It just took one e-mail for him to get this done - very easy and efficient. Overall, my experience with Knight Frank has been good so far!

Tarang · 8 October 2024

★★★★★ 5/5

Trustpilot

Beth is very kind and share me all…

Beth is very kind and share me all house information to rent.

동훈 · 22 October 2024

★★★★★ 5/5

Trustpilot

Just rented a flat…

Just rented a flat for my Dad through Knight Frank SJWD. Malak was helpful and available from day one and the process was seamless. Thank you!

Raph · 8 February 2024

★★★★★ 5/5

Google

Lucy Potter has been as good as a personal assistant throughout the course of my sale. Incredibly helpful, available, understanding and knowledgeable. I cannot recommend both her and her team highly enough - it has made a massive difference to the whole selling process. Thank you allPositiveResponsiveness, Quality, Professionalism, Value

Lucia · 23 October 2021

★★★★★ 5/5

Trustpilot

Jocelyn is very responsible

Actually, I am considering to change my agent to other companies until I meet Jocelyn for my house manager who makes me feel Knight Frank trustworthy and responsible. She is trying to solve my problems for service charges again and again till everything is settled. I feel safe to ask Knight Frank to manage my property maybe other properties in the future.

Fei · 16 September 2024

★★★★★ 5/5

Trustpilot

Alfie Rippon has been great in helping…

Alfie Rippon has been great in helping with the end of tenancy logistics

Julie · 1 October 2024

★★★★★ 5/5

Trustpilot

Knight Frank Fulham

Our first time using Knight Frank. Had a really great experience. We were shown the property by Katie Shaw who was very accommodating. We were extremely happy with the support we received throughout the process, from viewing the property to signing. Katie and Lana at Knight Frank Fulham streamlined the process and were incredibly supportive and responsive throughout.

Gaby · 13 November 2024

★★★★★ 5/5

Trustpilot

Professional & easy to deal with

Very professional, efficient and pleasant to deal with. Angharad Lonnon and her team were excellent. Would highly recommend.

Mr · 4 July 2024

★★★★★ 5/5

Trustpilot

Mark was amazing

Mark was amazing! He was really quick and efficient. Thank you :)

MH · 11 October 2024

★★★★★ 5/5

Trustpilot

Good communication and attention.

Rsnart · 26 May 2026

★★★★★ 5/5

Trustpilot

Giselle as a Coordinator

Giselle acted as coordinator between us and her KF clients.We found her friendly, helpful and, above all, positive smoothing the way to an exchange 12 weeks from our initial viewing. The fact that she was liaising directly with us and our sellers was reassuring and made us feel that there was little room for the all too common misunderstandings which can occur where tensions and emotions run high.Chris and Julia Yemm

Customer · 29 March 2024

★★★★★ 5/5

Trustpilot

Charlotte Mackintosh

Charlotte Mackintosh has demonstrated exceptional management of my apartment for several years, exhibiting a steadfast commitment to addressing issues promptly and effectively. Her proactive approach and attentiveness to my concerns have been commendable throughout our association. I am grateful for the consistently positive working relationship we have maintained, which has enabled us to achieve optimal outcomes. I extend my sincere gratitude to her for her dedicated service and unwavering support.

Guner · 17 April 2024