Trusted Agent profile · Westminster
★★★★★
1,736 reviews across 2 platforms
1 Craven Terrace, Hyde Park, London, W2 3QD, Westminster, W2 3QD
Part of Knight Frank, see every office.
Knight Frank's office in Westminster, at 1 Craven Terrace, is rated 4.9 out of 5 across 1,736 reviews on two platforms, including 159 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
GoogleWe successfully leased an apartment with the help of Knight Frank. Our agent was Eleanor, she was very supportive and responsive.Then we were moved to Omar and Phillip who were also extremely helpful. We had a quick turnaround, this was the fastest time we lease an apartment. Thank you team!
Thank you so much for your kind words, we were glad to be of help. Enjoy your new apartment. Ellie
5/5
TrustpilotFriendly professional service from a…
Friendly professional service from a very competent team
Thank you Clive. It’s a pleasure working with you and thank you for taking the time to leave such a lovely review. Kavita
5/5
TrustpilotPeter Pietrzak is wonderful
Peter Pietrzak has been totally wonderful in organising our move. From staying late to allow us to view a property, to replying swiftly to all correspondence, he has been wonderful!
Dear Laoise, Thank you so much for such a lovely review. It was an absolute pleasure to help you with your search and your journey. Please feel free to contact me if you need any further assistance. Regards, Peter
5/5
TrustpilotNeil Anandakumar is brillant
Neil Anandakumar is brillant! He was impressively efficient in responding to my query about the status of my Landlord account. He gave me an instant response which was clear and thorough. His reply also showed that he had conducted a thorough investigation of my account.
Thank you very much for the kind review, it was a pleasure assisting you.Kind regards, Neil
5/5
TrustpilotVinnie from Renewals
Vinnie from renewals was excellent in helping us renew on our property. He has helped us over the duration of time we've been at the property, from showing us around in the first instance to pointing us in the direction of the relevant parts of Knight Frank when we've had a query as tenants, through to agreeing a contract renewal with the landlords which was to the satisfactory of both parties in a timely fashion.
Dear Alex,Thank you for the kind words.It has been an absolute pleasure to assist you through the whole process and thanks again for choosing Knight Frank.Kind regards,Vinnie
5/5
TrustpilotExcellent service
Excellent service, positive replies and smooth process handling, makes me feel safe. Thanks to Patricia
Thank you Sedat, it was a pleasure helping you with your apartments. If I can be of further help, please do not hesitate to contact me.Patricia
5/5
TrustpilotHelpful team
Louie-Mae and the TCS support team have been excellent at being attentive to any needs around the contract and house upkeep, proactive in their work on the estate, and kind helpful people to have looking after the tenants whenever we need help. I've been happily renewing the contract for almost 5 years and this is in no small part to the ease they make living here.
Thank you for your wonderful review Matthew! You know where we are if you need us. Thank you!
5/5
TrustpilotHighly recommended
Great service and communication both Zuzanna and James were lovely. Quality apartment choice as well.
Hi Klara, Thank you very much for your kind words. We are pleased to hear about your positive experience. Wishing you all the best, Zuzanna and James.
5/5
GoogleBen did a first class job showing us the property on several occasions-Always punctual and courteous he answered all our questions in a very dilligent manner and was attentive to any demands/questions we raised. All in all, a trouble free and first class professional service was provided in a very pleasant and cheerful way. Ben is credit to his profession
Thank you very much for your kind words. It was a pleasure helping you and we hope you enjoy your stay at the property.
5/5
TrustpilotGreat experience had with Katie and the…
Great experience had with Katie and the team. Many thanks to them for all their hard work
Dear Ed, Thank you so much for your kind words! It has been such a pleasure working with you on this tenancy!Best wishes,Katie
5/5
TrustpilotFantastic people, ok process
We have come across too many sly and pushy estate agents during our search. To meet Louna from knight frank (tower bridge branch) was refreshing. She was dedicated, genuine, sincere and responsive throughout the entire process, from viewing to move in. She helped us secure a great place. Would highly recommend! Onboarding process / tenant referencing technology could be improved though, to save the back and forth manual emails.
Dear Lily and Bing,Thank you ever so much for your kind words as well as for the feedback, which we will take on board. Wishing you a smooth start of tenancy and many happy years to come. Kind regards,Louna’
5/5
TrustpilotPatricia was great with us
Patricia was great with us, always following up and taking care of any of our concerns in a timely manner. Definitely recommend her and Knight Frank.
Thank you Tiago for your really kind words. I really appreciate it. Patricia
5/5
TrustpilotPrompt customer service
Prompt customer service, Stephanie was very helpful & polite a viewing was arranged last minute for me by Stephanie which was great. Thank you 😊
Dear Shabz, Thank you so much for your kind words. It was a pleasure to meet you and your family and to show you around. Kind Regards,Stefanie
1/5
Trustpiloteverything went wrong
everything went wrong - if someone senior at your company is really interested in improving - then someone should take the time to call me. +19178479644 - I tried to get someone responsible in the phone without success - at some point I will go in social media so that other people don't have to go through our experience
We are sorry to hear about your experience. Please do reach out to feedback@knightfrank.com and a member of the team will be in touch. Knight Frank
5/5
TrustpilotNaeto Soludo was excellent
Excellent service from the property manager, Naeto Soludo. His service was five-star: quick and courteous follow up and prompt attention to any issues I faced in my tenancy. A welcome change from his various inept predecessors. I am extremely sorry he is leaving, as are my landlords. We wish him the very best, and are confident he will do very well.
Thank you Anu for your kind words, we have passed these on to Naeto.Knight Frank
5/5
TrustpilotJocelyn was super helpful in resolving…
Jocelyn was super helpful in resolving all issues I had with my apartment. She really displays how much she cares for her clients to be happy.
Thank you very much for taking the time to provide this review, Nadim.I will continue to provide support throughout your tenancy as and when needed. Kind regards,Jocelyn
5/5
TrustpilotHenry has been very helpful in…
Henry has been very helpful in resolving the issues. He is prompt and very responsive. Highly recommend :)
Thank you very much Isha for your kind words. I hope to continue to deliver complimentary customer service to you as a Knight Frank client and I will endeavour to make sure you feel satisfied with our service.
5/5
TrustpilotThe experience that we had with Konrad…
The experience that we had with Konrad was much more than expected.One of the best agents I have ever encountered.
Thank you Snir for the glowing review and for giving us a perfect score. We’re thrilled you enjoyed Konrad’s service and had a great experience with us. Thank you for your support, and we look forward to hearing from you in future.
5/5
GoogleWe purchased a flat in W2 in March 2016 through Knight Frank. They have been absolutely brilliant throughout. James has been very professional, efficient and incredibly helpful and we manage to complete our purchase in 7 weeks! They put up with our constant nagging, chased vendors and solicitors and gone above and beyond to help us complete to our original time line. Recommended!
We really appreciate you taking the time to share this experience, Mr Ghislandi. I will ensure these comments are passed on to James who I am sure will be delighted by your positive feedback. If we can be of any further assistance to you at any time then please don’t hesitate to get in touch with a member of the team. We sincerely wish you the very best of luck in your new home.
5/5
TrustpilotMichelle Henry was…
My property manager Michelle Henry was excellent. Very welcoming and accommodating. She replied to my emails promptly and answered all my questions. Very professional and efficient.
Dear Mona, thank you for your kind words. I am pleased you were happy with the service provided. It was a pleasure working with you. I wish you all the very best in your new home. Kind regardsMichelle
5/5
TrustpilotRomain Bourgier and Charlotte Moore
Romain Bourgier is always available to help, even out-of-hours if needed. Giving regular updates; thorough explanations and wise advice, he provides an excellent management service.Charlotte Moore is always helpful and pleasant to deal with, even in difficult and stressful situations. Her excellent client facing skills mean that all parties she deals with are happy.
Thank you Ben for your kind words and support. It was a pleasure working with you and managing your property. Charlotte and Romain
5/5
TrustpilotGood rental management experience
Jocelyn Zhang is very attentive and proactive in managing my rental property. It gives me a peace of mind that my property is in good hands
Thank you very much for your kind words, Susana. I will continue provide the same service to you. - Jocelyn
5/5
TrustpilotExcellent agents
Excellent agents. Worked hard to sell our property in a difficult market. Very professional. Highly recommended.
5/5
TrustpilotKev Patel did a great job with the new…
Kev Patel did a great job with the new tenancy in Notting Hill. Thanks Kev!
Thank you. It was an absolute pleasure working with you. I truly appreciate your attention to detail in getting the property ready for the new tenants, it made all the difference.I look forward to working with you again in the future.Best regards,Kev Patel
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Knight Frank Hyde Park Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
