Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe Sale of our house through the Clifton Office
We finally exchanged contracts over the sale of our house today after a lengthy period which was far from straightforward. Rachael Hancock has been an absolute star throughout, keeping us well informed in a very efficient and professional way. Thank you so much Rachael, your efforts are greatly appreciated. Rachel Bews has organised viewings to fit in with us, following up as necessary and thank you very much Rachel. David and Jane Farrar.
David · 24 April 2024
Agent replied · 26 October 2024
We are so pleased that we finally managed to get the exchange. Thank you for your kind instruction and patience you were an absolute pleasure to assist.
★★★★★ 5/5
TrustpilotHelen at Knight Frank has made our…
Helen at Knight Frank has made our experience of buying a new home as easy as possible. She is friendly and professional in equal measure and does what she says she will which is definitely not always the case!!
JUDITH · 10 September 2026
Agent replied · 22 September 2026
Thank you very much for your very kind review, it was lovely working with you both towards the purchase of your new home. I am sure you will be very happy there. If there is anything I can do in the meantime, before completion, please do let me know.
Best wishes
Helen and the Knight Frank Stow-on-the-Wold team
★★★★★ 5/5
TrustpilotProfessional and reliable service
I communicated to him in advance the requirements for the room I was seeking and requested that he notify me when suitable options became available. He handled my request professionally and provided accurate assistance. As a result, I was able to secure an apartment that meets my requirements. I appreciate the quality of service provided.
Yuichi · 20 May 2026
Agent replied · 25 May 2026
Thank you Yuichi for your kind words. It was an absolute pleasure working with you and I wish you all the best in your new home. Thank you again.
Jack
★★★★★ 5/5
TrustpilotKatie and Kavita have made my whole…
Katie and Kavita have made my whole experience as a new overseas landlord seamless. Helping me navigate all the tasks required along the way in a timely manner. Always just one message / call away and happy to help!
MsL · 4 September 2026
Agent replied · 22 September 2026
Thank you for your kind words and it has been a pleasure to help you navigate your new tenancy.
Kind regards,
Kavita, Katie and the Knight Frank Ascot Lettings team
★★★★★ 5/5
TrustpilotRenewal Agreement - Brigette
I recently had to renew an agreement with a tenant. Brigette from renewals helped me through this process; everything was easy and well thought out. Brigette helped coordinate with the lettings teams, was transparent, quick, and clear with her communications, and completed the renewal without a problem. Thank you Brigette for your help with this and for making this process easy.
Jon · 16 October 2024
Agent replied · 26 October 2024
Thank you for your kind review Jon. It was an absolute pleasure assisting you with the lease renewal. Kind regardsBrigette
★★★★★ 5/5
TrustpilotAdam and Maisie were great to work…
Adam and Maisie were great to work with. As a lawyer, it was great to have proactive agents who were prepared to get involved to discuss various points with the lawyers on the other side as well - between us all we worked very well as a team, and given everyone has the same end goal, their involvement really helped push matters forward - I look forward to working with them again soon!
Charles · 13 March 2024
Agent replied · 26 October 2024
It has been good working with you on this transaction and thank you for making the process so smooth. We will certainly look to do more with you in the future, many thanks. Adam and Maisie.
★★★★★ 5/5
TrustpilotAmazing company
Knight Frank is an amazing company. From start to finish everyone was very responsive, helpful and agile. I’ve worked with both David de Almeida and Dom Pepper, and I am so grateful for both of their works..
Ece · 9 September 2026
Agent replied · 22 September 2026
Dear Ece,
Thank you so much for your kind words and recommendation. It was a pleasure assisting you, and I'm delighted to hear that you had such a positive experience with Knight Frank
We truly appreciate your trust in us and wish you all the best in your next adventure. Should you ever need any assistance in the future, please don't hesitate to get in touch.
Kind regards,
Dom and the Knight Frank team
★★★★★ 5/5
TrustpilotExcellent Service…
I reached out to Knight Frank by email to help with information on a family home in Bath and Charlie Taylor went to a lot of trouble to assist with my enquiries. Really impressed with his kindness and the service. I do know my English family have used the company in the past and whilst we live ‘down under’ I would still be happy to recommend Charlie and his team!
Juliette · 7 May 2024
Agent replied · 26 October 2024
Dear JulietteThank you for your kind review, I was so pleased we were able to help out. Best wishesCharlie
★★★★★ 5/5
TrustpilotProperty manager Yenssi Mckenzie Graham…
Property manager Yenssi Mckenzie Graham is really good at her job, no matter what problem I had, it was all solved immediately thanks to her. I was completely impressed with her professionalism. Always very caring, kind and helpful. I always felt safer being able to communicate with someone like her. I had an amazing experience with this company because of her. I wish her all the best.🙏🏼
Elif · 28 June 2024
Agent replied · 26 October 2024
Hi Elif,Thank-you so much for your kind words, it has been a pleasure being your property manager throughout your tenancy!I wish you and your family all the best with your new property however if you ever need any advice, please do not hesitate to reach out to me. Kindest Regards,Yenssi McKenzie-Graham
★★★★★ 5/5
GoogleI want to send my great thanks to Mandy from Renewals to show my appreciations during my complex renewal case. …
LURONG · 10 January 2026
Agent replied · 10 October 2026
Thank you Lurong for you kind words. I am so pleased we got there in the end. I really appreciate your kind review. … More
★★★★★ 4/5
TrustpilotLong term Knight Frank experience
I've engaged Knight Frank for a long time to rent out my flat. Mostly positive experiences, they are good at finding paying tenants. KF contractors are a little pricey but it's the same across many agencies. Latterly, Ewelina Calka in Baker Street office in Marylebone has been very good to work with, and patient in handling various tenants and repairs.
Sandra · 17 October 2024
Agent replied · 26 October 2024
Hi Sandra,Thank you so much for your lovely feedback. I am glad you enjoyed working with me and it was a pleasure to have you as a client. Ewelina
★★★★★ 5/5
TrustpilotTruly Professional
My house sale was challenging but Clive Moon and Clare Griffiths worked very hard to ensure everything was resolved. Sales Progressor - Clare Griffiths is a very nice lady. She was also professional and always super efficient. Clare kept a tenacious grip of the whole process from start to finish. Clare thank you so much, you are a credit to your organisation.
Annie · 16 September 2024
Agent replied · 26 October 2024
Thank you so much for your kind words and it was our absolute pleasure, you were a joy to deal with. We were all delighted we got there in the end and thank you for your patience and constant help throughout the process. All the best for the future.
★★★★★ 5/5
TrustpilotI would like to thank Aisha Ahmed the…
I would like to thank Aisha Ahmed the Knight Frank property Manager for her kindness, politeness and her professional handling to matters and efficient solving to problems and excellent communication with me. It was a pleasure to have her as a property manager for the apartment i was a tenant in. And I wish her luck in her career.
Abeer · 30 October 2024
Agent replied · 27 December 2024
Dear AbeerThank you so much for your kind words. I’m truly touched by your thoughtful review, and it was a pleasure working with you. I’m so glad I could help make your time at the apartment a positive experience.Wishing you all the very best, and please feel free to reach out anytime and I’m here if you ever need anything.Best wishesAisha
★★★★★ 5/5
TrustpilotI can not recommend Beth enough as she…
I can not recommend Beth enough as she has been a star in our rental property search, always very responsive to our messages and emails, always up to date with new properties in the market.. quick and she was really efficient.. we would have closed a deal in no time if we hadn’t decided to buy a property instead.
Yelda · 21 October 2024
Agent replied · 26 October 2024
Thank you for your kind review Yelda. It was a pleasure working with you, and best of luck with your ongoing search, you are in good hands with our sales team! Best, Beth
★★★★★ 5/5
GoogleWe had a great experience working with Oli Streeter on the sale of our property in Kent. He was very proactive, responsive, happy to help in any way and very easy to work with. We would recommend him to anyone looking for help with buying or selling a property.
Helena · 10 June 2026
Agent replied · 10 October 2026
Thank you so much for your kind words. It was a real pleasure working with you all on the sale. I’m so happy you found the process smooth and that our approach was helpful and proactive throughout. Ed and I would like to wish you all the very best for the future, and thank you again for instructing us in the first instance.
Please stay in touch
Kind regards,
Oli, and the Knight Frank Country Department team
★★★★★ 5/5
TrustpilotHouse Sale
We sold our house through Knight Frank during Winter 2024/25. Helen was brilliant from the off. Through the highs and lows of the process, I always felt she was on the ball, pushing and cajoling to ensure the sale progressed. Our chain was tricky, to say the least and in the final days when it all got very tense, Helen’s skill and expertise in managing people and the conveyancing process shone through. Without Helen, I don’t believe we would have managed to keep the chain together. Thank you!
Rebecca · 22 March 2025
★★★★★ 5/5
TrustpilotMichael Fox , Great Partnership !!
It’s has been a great experience working with Knight Frank Mr Michael Fox who has been managing my OTB unit . He has always been very responsive to my queries and proactive in ensuring the unit repairs are taken care of. His excellent professionalism truly represents Knight Frank’s slogan of - Placing you at the heart of everything we do !! Thank you Michael once again 😄
Adeline · 5 June 2024
Agent replied · 26 October 2024
Thank you Adeline, it has been a pleasure to work with you. I wish you all the best in the future. Regards, Michael
★★★★★ 5/5
TrustpilotFirst rate experience letting my Wapping flat through Knight Frank
My experience dealing with Marie, head of Wapping lettings at Knight Frank, has been first rate. From the first meeting - where she provided helpful insights on the rental market - through to securing quality tenants at a good price point, I have been very happy with the levels of speed, efficiency and professionalism from Marie and her team. Thank you.
Anna · 12 September 2024
Agent replied · 26 October 2024
Dear AnnaIt was my absolute pleasure dealing with you and thank you so much for the lovely feedback. I do hope we get to work together in the future and all the best.Marie
★★★★★ 5/5
TrustpilotKnight Frank and Katie Shaw in…
Knight Frank and Katie Shaw in particular have been excellent to work with. Katie has done an excellent job and has made the whole process super easy for me letting out my house - I would highly recommend using Knight Frank. The introduction was excellent and thorough and the work since has been seamles and excellent - thank you Katie.
Benji · 26 September 2024
Agent replied · 26 October 2024
Dear Benji,Thank you so much for your lovely feedback! I am so pleased that I was able to help you in finding a tenant for your property, it has been such a pleasure working with you!All the best,Katie
★★★★★ 5/5
TrustpilotMichelle Henry of KF Lettings Baker…
Michelle Henry of KF Lettings Baker Street has been a joy to work with in the management of our property which has been with KF since 1998. As I live in Hong Kong i contact her through either email or phone. No matter the issue/event Michelle handles it in a prompt and business like manner. I have never had to question any of her costings. She is a credit to her company in every way.
GC · 12 December 2023
Agent replied · 26 October 2024
Dear Mr Dobby, thank you so much for the kind words, it has been a pleasure getting to know you over the course of this past year. I am pleased to have been of assistance to you and I look forward to continuing to work with you on the management of your property. Best regards Michelle
★★★★★ 1/5
TrustpilotAgent who dealt with us was very…
Agent who dealt with us was very unhelpful on our side - was more concerned to get money than to help us as customer's. Property was handed to us dirty and dusty and full of previous tenants items which agents didn’t even check or care to ask. Strongly recommend not to use this agency , not professional and useless
KMW · 7 October 2024
Agent replied · 26 October 2024
We are really sorry to hear about your experience. A member of the team will be reaching out to you shortly to discuss this further. Please accept our apologies again. Knight Frank
★★★★★ 5/5
TrustpilotMichal Houlden - top notch
Michal Houlden at Knight Frank (Cambridge) was excellent from start to finish. He found us a buyer and got the sale over the line in a challenging market. He was helpful, hard-working and courteous throughout. He had genuine local knowledge. We have had a great deal of experience of other estate agents recently, most of it negative, so Michael was a breath of fresh air - a cut above the rest.
Chris · 5 March 2024
Agent replied · 26 October 2024
Dear Chris, Thank you for your five-star review and kind words - we really appreciate it and hope we can work with you again in the future. All the best, Michael & the Knight Frank Cambridge team
★★★★★ 5/5
TrustpilotSuperb Property Manager, Michelle Henry @ Knight Frank.
Having a rental property it is very important that we have a trustworthy and experienced Property Manager. Over the past year this has been Michelle Henry @ Knight Frank. Michelle is responsive and proactive making our lives much easier. Michelle always seems to be one step ahead dealing with any issues from tenant or landlord. Highly recommend Michelle Henry @ Knight Frank.
Renee · 1 August 2024
Agent replied · 26 October 2024
Dear Renee, Thank you for your kind words. It has been a pleasure working with you, thank you for intrusting me to look after your beautiful property. Please feel free to get in touch should you wish to use our Property Management services again in the future.Best wishes, Michelle
★★★★★ 5/5
TrustpilotLouna Del Barrio has been incredibly helpful
Louna Del Barrio has been incredibly helpful in the search for our new flat. Super responsive, proactive, and professional throughout the process. Great experience working with her.
BR · 19 October 2025
Agent replied · 22 October 2025
Thank you so much for your review Baptiste, glad to hear you had a great experience, I will continue to remain available whenever you need me. Best, Louna
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