Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWorking with Knight Frank has been nothing short of outstanding
We recently had the pleasure of working with Shaun Terry, a real estate agent at Knight Frank, for the purchase of our new home, and the experience has been nothing short of outstanding.Shaun demonstrated remarkable patience and diligence throughout the entire process. From our initial discussions to the finalization of the sale, Shaun's professionalism and commitment to excellence were evident. His knowledge of the W2 area was particularly impressive, providing us with valuable insights and ensuring a smooth transaction.What sets Shaun apart is their dedication to client satisfaction. They went above and beyond to address our concerns, answer our questions promptly, and guide us through every step of the selling process. We felt confident and supported throughout the journey.We wholeheartedly recommend Shaun Terry and the team at Knight Frank for anyone looking for a reliable and knowledgeable real estate agent. The combination of their expertise, patience, and diligence makes them a standout choice. Five stars for an exceptional experience!
Bayswater · 15 January 2024
Agent replied · 26 October 2024
Thank you for your review, I’m so pleased to hear you enjoyed the journey and wish the whole family many happy years in your new home
★★★★★ 4/5
TrustpilotSatisfied for the past six years and impressed be the new property manager
As a landlord I have been quite satisfied with Knight Frank during the past six years, during which the property was taken good care of with appropriate frequency of contact. Although the property managers have changed during 2023Q4, many thanks to Kristian Lee the handover is now properly completed and everything works so well. As my current property manager, Kristian impresses me a lot by considerable sense of responsibility, willingness in problem solving and swift reaction to handle issues in a reliable way. Happy to have Kristian here and many thanks again:)
Y · 11 January 2024
Agent replied · 26 October 2024
Dear Yaoyin,Thank you very much for your kind words, it is my pleasure to help. I will continue to manage your property to the same high standard. Kind regards,Kristian
★★★★★ 5/5
TrustpilotToru is the BEST !!
Mr. Toru Yoshioka, Property Manager is the most honest of the hundreds of people I have met around the world. His work is incredibly quick and accurate, and he is extremely polite to everyone. He is a model of property management. He is so talented that I guarantee he is a valuable asset. I sincerely hope that he will be evaluated correctly and that he will work for Knight Frank for a long time.
Amy · 8 May 2024
Agent replied · 26 October 2024
Dear Amy,Thank you so much for your generous words. I am delighted to have been able to assist you.Please do not hesitate to reach out if you need more assistance or support.Kind regards, Toru
★★★★★ 5/5
TrustpilotGreat experience buying through KF
We had a great experience buying our home through Knight Frank. Clare Griffiths in the Bristol office was our Sales Progressor and she was fantastic. We were in the middle of the chain, buying and selling, and we encountered a couple of issues (mainly frustrating solicitor-based problems) and Clare was tenacious in helping us hit our exchange and completion dates. She also helped the process go smoothly overall and communication, via her, between ourselves and our sellers was excellent. Thank you again Clare! Thanks, too, to Rupert, who also helped get us over the line on a long and stressful completion day (again a solicitor-based issue). Would definitely recommend Knight Frank based on our experience as buyers.
Chris · 4 January 2024
Agent replied · 26 October 2024
Thank you Chris, I am just delighted we got there in the end and I hope you and Sian are very happy in your new home. Best wishes, Clare.
★★★★★ 5/5
TrustpilotDan and Tom were fantastic during my…
Dan and Tom were fantastic during my sale - they sorted all difficulties with professionalism and patience.
Anna · 16 March 2026
Agent replied · 26 October 2024
Hi Anna,
It’s been a pleasure to work with you, and sell your property!
We were delighted to help with the planning permission process, and get the sale over the line.
All the best,
Dan, Tom and the Knight Frank Cobham team
★★★★★ 5/5
TrustpilotKatie has been so helpful finding us…
Katie has been so helpful finding us property’s to view, very professional and friendly definitely recommend her to anyone !!
Anonymous · 19 February 2026
Agent replied · 26 October 2024
Thank you so much for your lovely review! It’s been a pleasure assisting you, and I truly appreciate your kind words.
Best wishes,
Katie
★★★★★ 5/5
TrustpilotJamie Vass was an absolute pleasure to…
Jamie Vass was an absolute pleasure to work with whilst renting out my property. Having a few different estate agents value my rental property, Jamie was the only one who made me feel confident within his approach and his track record certainly backs that up! Jamie made the experience smooth & stress free. I would have no hesitation in recommending himself and Knightfrank to friends and family - Thank you Jamie!
Joe · 19 June 2024
Agent replied · 26 October 2024
Many thanks Joe, I appreciate your kind words. Naturally we were ecstatic to be your first choice, I also thank you for your trust in me to help find your tenant and you had a good experience. I wish you all the best, speak soon. Jamie.
★★★★★ 4/5
TrustpilotA big shout-out to Naeto Soludo
A big shout-out to Naeto Soludo for being a great property manager, very communicative, friendly and generally extremely helpful. I would have given 5 stars if the everyone we had dealt with at the firm were as helpful as Naeto has been. Despite him being new to the branch, he has been the most professional of the 4 or 5 persons we've dealt with so far.Unfortunately, we did have to deal with a real-life NPC in the process of renting our property, unable to answer a yes or no question in an email chain and replying with the literal phase: 'Send [us] the monies', when referring to a £21,000 bank transfer... And just generally being rude. So, I almost pulled out of renting with Knight Frank altogether because I thought they were initially a scam company.The others at the branch can learn a lot from Nateo and I hope his performance is recognised.
Jonathan · 19 December 2023
Agent replied · 26 October 2024
I truly appreciate your kind words and feedback. It’s been a pleasure assisting you so far, I look forward to working together with you to ensure a good living experience. In regards to your experience with the office, a member of the team will be reaching out to you soon. Thank you. Naeto
★★★★★ 5/5
TrustpilotA huge heart felt thanks to Stine…
A huge heart felt thanks to Stine Klaus.I have been in the property industry for over 45 years, and have to put Stine at the KF Notting Hill branch at the top of the tree, she has always being charming and happy to help no matter what was needed, and often went beyond the call of duty to help us with our letting.Well done to Stine, I hope I am lucky enough that we can work together very soon, we will be recommending you to everyone we know and anyone who will listen!
Mr · 18 December 2023
Agent replied · 26 October 2024
Dear Mr Cramer,I am very flattered reading this wonderful review - Thank you very much!It has been a pleasure to work with you and I will look forward to any future business.All the best,Stine
★★★★★ 5/5
TrustpilotHamzah Musaddaq Property Manager
I rent my flat via Knight Frank who also perform the property management. I've had negative experiences with Knight Frank in the past, but our new property manager Hamzah has been excellent at addressing our issues in a timely manner and ensuring we were kept in the loop. He would also follow up to make sure that the most critical repairs were being handled as quickly as possible. He is very empathetic to the tenant's situation making working with him very pleasant. He identifies pain points and tries his best to address them.
Marta · 15 December 2023
Agent replied · 26 October 2024
Thank you so much for your very kind words, Marta, it is my pleasure to help. Thank you for being so helpful and quick with your responses. I really appreciate your time and efforts and wish you a very relaxing Christmas holiday.Hamzah
★★★★★ 5/5
TrustpilotChoosing Knight Frank to let property
We made a wise choice in selecting Knight Frank in Wimbledon Village to help us rent out our home. Working with Laura and Harriet was an excellent experience. Every step of the process, from marketing the property to finding the ideal tenants, agreeing to the terms of the contract, and managing payments, was smooth and issue-free.Based on our positive experience, we highly recommend Knight Frank real estate agency
Ervin · 1 August 2024
Agent replied · 26 October 2024
You are more than welcome Ervin! We have enjoyed working with you both too over the last few months and we are as delighted as you for the result. So pleased you have enjoyed the process as well.
★★★★★ 5/5
TrustpilotJocelyn's Excellent Service!
Jocelyn is a personnel with great ability and responsibility who can help you resolve any issue as a resident. I have made a mistake and payed property management fees twice, and she had help me resolve this issue in a short period of time, sending lots of emails to fix this issue. Not only so she have been able to help breakdown my queries. Undoubtedly, she has been a great help to me, I have to say she is an excellent manager! Wholeheartedly, thanks again for your help!
Yanying · 9 December 2023
Agent replied · 26 October 2024
Thank you for your kind review. It has been a pleasure assisting you. Jocelyn
★★★★★ 5/5
TrustpilotHelen at Knight Frank has made our…
Helen at Knight Frank has made our experience of buying a new home as easy as possible. She is friendly and professional in equal measure and does what she says she will which is definitely not always the case!!
JUDITH · 10 September 2026
Agent replied · 22 September 2026
Thank you very much for your very kind review, it was lovely working with you both towards the purchase of your new home. I am sure you will be very happy there. If there is anything I can do in the meantime, before completion, please do let me know.
Best wishes
Helen and the Knight Frank Stow-on-the-Wold team
★★★★★ 5/5
TrustpilotExceptional client service and a successful sale
The Knight Frank South Ken team (particularly Jordanna and Nicole) did a fantastic job securing the sale of our LGF flat recently. They kept us appraised of how the marketing process was progressing, and we really felt like they went the extra mile to get prospective buyers through the door. They then expertly managed a number of hurdles between exchange and completion. We wouldn’t hesitate to recommend them.
Claire · 24 July 2024
Agent replied · 26 October 2024
Dear Claire,Thank you so much for your kind words, it was a pleasure to work with you both. We wish you the best in your new home!Kind regards,Nicole & the Knight Frank South Kensington team
★★★★★ 5/5
TrustpilotThe Sale of our house through the Clifton Office
We finally exchanged contracts over the sale of our house today after a lengthy period which was far from straightforward. Rachael Hancock has been an absolute star throughout, keeping us well informed in a very efficient and professional way. Thank you so much Rachael, your efforts are greatly appreciated. Rachel Bews has organised viewings to fit in with us, following up as necessary and thank you very much Rachel. David and Jane Farrar.
David · 24 April 2024
Agent replied · 26 October 2024
We are so pleased that we finally managed to get the exchange. Thank you for your kind instruction and patience you were an absolute pleasure to assist.
★★★★★ 5/5
TrustpilotProfessional and reliable service
I communicated to him in advance the requirements for the room I was seeking and requested that he notify me when suitable options became available. He handled my request professionally and provided accurate assistance. As a result, I was able to secure an apartment that meets my requirements. I appreciate the quality of service provided.
Yuichi · 20 May 2026
Agent replied · 25 May 2026
Thank you Yuichi for your kind words. It was an absolute pleasure working with you and I wish you all the best in your new home. Thank you again.
Jack
★★★★★ 5/5
TrustpilotKatie and Kavita have made my whole…
Katie and Kavita have made my whole experience as a new overseas landlord seamless. Helping me navigate all the tasks required along the way in a timely manner. Always just one message / call away and happy to help!
MsL · 4 September 2026
Agent replied · 22 September 2026
Thank you for your kind words and it has been a pleasure to help you navigate your new tenancy.
Kind regards,
Kavita, Katie and the Knight Frank Ascot Lettings team
★★★★★ 4/5
TrustpilotLed by Victoria Miles in the Esher…
Led by Victoria Miles in the Esher Branch the sales team were competent and communicative at all times. Their advice as our trusted advisors was much appreciated throughout the process. Victoria used her initiative and kept feedback and dialogue detailed and clear, always reaching out by phone when anything needed further clarification or explanation.
Katie · 21 May 2026
Agent replied · 25 May 2026
Thank you very much for your kind feedback. It was a pleasure to support you throughout the process.
I’m delighted to hear you felt well informed and cared for, and I truly appreciate your recognition of the team’s efforts.
Wish you and the family all the best!
Victoria and the Knight Fran Esher Team
★★★★★ 5/5
TrustpilotRenewal Agreement - Brigette
I recently had to renew an agreement with a tenant. Brigette from renewals helped me through this process; everything was easy and well thought out. Brigette helped coordinate with the lettings teams, was transparent, quick, and clear with her communications, and completed the renewal without a problem. Thank you Brigette for your help with this and for making this process easy.
Jon · 16 October 2024
Agent replied · 26 October 2024
Thank you for your kind review Jon. It was an absolute pleasure assisting you with the lease renewal. Kind regardsBrigette
★★★★★ 5/5
TrustpilotAmazing company
Knight Frank is an amazing company. From start to finish everyone was very responsive, helpful and agile. I’ve worked with both David de Almeida and Dom Pepper, and I am so grateful for both of their works..
Ece · 9 September 2026
Agent replied · 22 September 2026
Dear Ece,
Thank you so much for your kind words and recommendation. It was a pleasure assisting you, and I'm delighted to hear that you had such a positive experience with Knight Frank
We truly appreciate your trust in us and wish you all the best in your next adventure. Should you ever need any assistance in the future, please don't hesitate to get in touch.
Kind regards,
Dom and the Knight Frank team
★★★★★ 5/5
TrustpilotAdam and Maisie were great to work…
Adam and Maisie were great to work with. As a lawyer, it was great to have proactive agents who were prepared to get involved to discuss various points with the lawyers on the other side as well - between us all we worked very well as a team, and given everyone has the same end goal, their involvement really helped push matters forward - I look forward to working with them again soon!
Charles · 13 March 2024
Agent replied · 26 October 2024
It has been good working with you on this transaction and thank you for making the process so smooth. We will certainly look to do more with you in the future, many thanks. Adam and Maisie.
★★★★★ 5/5
TrustpilotExcellent Service…
I reached out to Knight Frank by email to help with information on a family home in Bath and Charlie Taylor went to a lot of trouble to assist with my enquiries. Really impressed with his kindness and the service. I do know my English family have used the company in the past and whilst we live ‘down under’ I would still be happy to recommend Charlie and his team!
Juliette · 7 May 2024
Agent replied · 26 October 2024
Dear JulietteThank you for your kind review, I was so pleased we were able to help out. Best wishesCharlie
★★★★★ 5/5
TrustpilotProperty manager Yenssi Mckenzie Graham…
Property manager Yenssi Mckenzie Graham is really good at her job, no matter what problem I had, it was all solved immediately thanks to her. I was completely impressed with her professionalism. Always very caring, kind and helpful. I always felt safer being able to communicate with someone like her. I had an amazing experience with this company because of her. I wish her all the best.🙏🏼
Elif · 28 June 2024
Agent replied · 26 October 2024
Hi Elif,Thank-you so much for your kind words, it has been a pleasure being your property manager throughout your tenancy!I wish you and your family all the best with your new property however if you ever need any advice, please do not hesitate to reach out to me. Kindest Regards,Yenssi McKenzie-Graham
★★★★★ 5/5
TrustpilotWith a flat managed by KnightFrank for…
With a flat managed by KnightFrank for the past 6 yrs, the experience working with the property management team, especially Ellie Brown has always been a pleasure. Thanks Ellie for the swift response, strong willingness to solve problem and considerate sense in dealing with all kind of issues:)
Y · 20 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
