Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleFails to follow even the most basic instruction/administration. Unethically collected money from a potential tenant prior to informing them of key factors in the tenancy, despite our repeated request across three weeks. In the end, we'd taken the property off the market for three weeks having accepted a tenant who didn't work out because KFH failed to disclose basic information to her at the start. This description is a bit over-simplification, but that's the cause and effect.
-UPDATE: In response to KFH's response below: they DID NOT work hard to address my concerns. It's an insult to suggest that they did. This was not a singular oversight, but habitual choice by KFH to ignore what was inconvenient and a choice to risk a tenant being left out in the cold after promising her a flat because there was no financial motivation for this branch of KFH to be concerned with such things. Greedy, selfish, untrustworthy.
Max · 25 October 2018
Agent replied · 23 October 2024
Hi Max,
Thank you for sharing your experience with us. We are sorry to hear that you have been left feeling this way following your experience and understand that the branch worked hard to address your concerns. Unfortunately we have not been able to proceed and wish you well in the future.
Kind Regards,
KFH
★★★★★ 1/5
TrustpilotBunch of unprofessional agents
Bunch of unprofessional agents, disgusting service
Mustafa · 16 June 2026
★★★★★ 5/5
GoogleWorked with Alix on a super smooth and quick rental process. She was very kind, helpful and took us through all the steps in a very efficient way. Super excited to be moving in soon.
Alexa · 24 October 2023
★★★★★ 5/5
GoogleAlix is an amazing agent with super fast response times. She helped me and she is so sweet! Recommend everyone to chose her as she os extremely professional and cares about needs of her clients
Zhamilya · 24 October 2023
★★★★★ 5/5
GoogleAudrey and KFH have been wonderful and so efficient during this whole process. Audrey was so professional, helpful and available for all steps involved in the rental process!! Could not have asked for better help!
Lily · 24 October 2023
★★★★★ 5/5
TrustpilotWe were very happy with your Rosendale…
We were very happy with your Rosendale Road branch. They worked hard to secure sales on a number of properties for us. We were kept up to date with progress, issues etc. Charles, Harry and Tim were all excellent.
Sarah · 7 July 2023
★★★★★ 5/5
TrustpilotI have received great assistance from…
I have received great assistance from Sawan and his team during the screening of the best mortgage deal and later follow up on my case.I highly reccomend KHF and the price I paid for thier service was more than fair.5+ stars!
Fabio · 9 May 2023
★★★★★ 1/5
TrustpilotEverything is about the buyer not the seller. Unbelievable pressure to do what they want.
Everything for them is about the buyer not the seller. Your needs as a seller will not be heard and the pressure is on you to sell at the lowest price so the agent gets their fees commission regardless of whether it is in your interess or not. Constant calling when you're working, and not at the times you have communicated work for you, then pressure to go along with what they want, which is the easiest option for them to get their fee. They do not stand up for you and the only "good seller" in their view is a quick one who does what they say when they say even if it is problematic for you, at a bad time or a low price. Not pleasant, not good for the seller. So much pressure to sell at whatever price just to sell even if it leaves you at a loss and is massively stressful and disruptive for your family.
Em · 28 December 2023
★★★★★ 5/5
TrustpilotEfficient, straightforward and very nice staff.
Very efficient and responsive service. The team at the Clerkenwell office, especially Sunny, were nice, straightforward and answered emails and phone calls immediately. Our purchase went very smoothly - completion within just over a month.
Alice · 17 October 2023
★★★★★ 4/5
TrustpilotVery knowledgeable and helpful staff.
Very knowledgeable and helpful staff.. always polite and considerate.
Only change I would suggest is giving people a much longer heads up when things need completing especially online, as everyone has busy lives.
Raj · 31 October 2025
★★★★★ 5/5
TrustpilotFirst class service in arranging mortgage
We had a very good exerience with KFH. Fred and Sharon have provided us with first class service in arranging our mortage. They are very helpful and professional. Thank you Fred and Sharon.
Liang · 30 November 2023
★★★★★ 2/5
TrustpilotStrong start…downhill from there
We recently sold our flat through a combination of KFH’s Sydenham and Crystal Palace branches. Whilst they did sell our flat quickly, which is of course a positive outcome, the experience we had was far from ideal. The initial listing process and the arrangement of viewings was very smooth and faultless, but the journey from accepting an offer to completion saw a marked drop in communication, culminating in us being told we had 10 days (including two weekends) to complete, or our buyer would withdraw, as they had a firm deadline due to their tenancy ending. Whilst we fully accept this scenario can happen, it appears that our agent at KFH was aware of this potential requirement in the timeline, and either failed to follow up and confirm this, or did so and failed to relay this to us - and this despite our asking for confirmation before the demand came. All this culminated in us having to place all our possessions in storage for three weeks, and having to arrange to stay in a combination of family hospitality, and a costly short term rental, until our final property was ready for completion. Overall, KFH got the job done of selling our property, but the poor communication and organisation has left a very bad feeling, and we would not consider using them again or recommending them to others.
Clare · 22 December 2023
★★★★★ 5/5
TrustpilotWell I found the staff is honest and…
Well I found the staff is honest and hard working specially Jay, Dorota and of course Keith. I am glad that I am in capable hands and they are enthusiastic. When ever and what ever the information or advise I needed they were ready to assist me. It’s a wonderful team with boss JAY. Well done guys and thank you so much for your support and cooperation 👍
Mr · 12 August 2024
★★★★★ 5/5
TrustpilotVery professional
Very professional, friendly and very helpful in every aspect. They have been in touch with me and updated me all the time during the sale.Thanks KFH and thanks Stephen.
Iman · 25 February 2024
★★★★★ 1/5
TrustpilotAvoid …
Complete let down throughout the whole sale process. Now the market is down and it’s a buyers market they take the buyer’s side and try to convince the seller to decrease asking price further and further just to get their listings sold quickly, but not to achieve the best price by actually selling it for you. All they do is open the front door, no active selling happening. I regret not going with jdm as they sold our neighbour’s house for £25k more, at the same time. Also, their assistant manager got very rude in the end and was completely unwilling to work with us to achieve the least financial loss we suffered due to an unreliable buyer who wasn’t vetted properly by KFH before we accepted the offer.
HA · 19 December 2023
★★★★★ 5/5
TrustpilotWe dealt with Ottavia from the Raynes…
We dealt with Ottavia from the Raynes Park office. She was extremely helpful and knowledgable. She has been a huge help post tenancy agreement as well sorting out any questions or issues we’ve had.
Greg · 1 November 2023
★★★★★ 5/5
TrustpilotProfessional
Professional, hardworking, great advice and makes his clients feel very well looked after - highly recommend Pardeep.
Sasha · 28 September 2024
★★★★★ 5/5
TrustpilotGreat reliable team at KFH always available to help and advise
I've been with KFH for the best part 8 years now and am very pleased with their level of service, help and support over this time. Yes, there have been times of stress and conflict when getting new tenants in and out which is has all been part of the process. Thanks to KFH and it's staff, all issues get resolved and the renting process gets on the way.A nice friendly team who have always been available to help and advise.Thank you everyone at KFH!Kind Regards
Mr · 13 December 2023
★★★★★ 5/5
TrustpilotKFH were brilliant In all aspects from…
KFH were brilliant In all aspects from market appraisal to sale with an executors sale. They never lost enthusiasm or their professionalism. The best property agent I've ever used. Thank you Sebastien, Oliver, Liam and Beyzan
Katy · 6 September 2023
★★★★★ 4/5
TrustpilotLucas was very good in getting the…
Lucas was very good in getting the mortgage application submitted in as little time as possible and securing the rate i required.
Taz · 1 July 2024
★★★★★ 5/5
GoogleGreat experience with Audrey. Professional from start to finish. Always prompt and helpful. Secured the perfect flat in a difficult neighbourhood. I could not reccomend them more! Thank you Audrey and the KFH team.
Dominik · 24 October 2023
★★★★★ 5/5
GoogleAudrey was really helpful throughout my property search! She explained all the processes thoroughly and transparently to me, and was always friendly and made me feel at ease to discuss any concerns with her.
Claire · 24 October 2023
★★★★★ 5/5
TrustpilotI strongly recommend KFH Muswell Hill…
I strongly recommend KFH Muswell Hill Branch, great service, high professionalism. Many thanks to Miss Eliza Mustata for supervising all aspects of the contract, creation, approval, and reviewing contract, keeping track of all legal requirements.
Lumi · 29 September 2023
★★★★★ 5/5
TrustpilotYinka is a great team worker with both…
Yinka is a great team worker with both buyers and sellers. I would recommend him to all
Ellie · 22 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
