Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible service over many years
Terrible service over many years. I let out two properties through them - one of them was recently up for renewal so I’ve gone elsewhere. The service has been bad for years. For the last 12 months my tenants only contact me as they’ve given up hearing back from the KFH team in a reasonable time. This is despite me paying for the management service. They’ve still managed to mess up the end of this particular tenancy by asking the utility companies to close the accounts. This is despite the accounts being in my name and do not need closing. They made the same mistake a year ago and it took weeks to sort (with little to no assistance from them).
Andrew · 15 April 2024
★★★★★ 4/5
GoogleWilliam Moore was helping my friend and I look for a new flat. Whilst we took a different flat in the end William was by far the easiest agent we dealt with during our search. William was friendly, informative and managed to strike just the right balance between being responsive yet not hounding us - which our other experiences suggest isn't as easy as you might think!
Annabelle · 25 October 2019
★★★★★ 5/5
TrustpilotSawan Shah is a Superstar!
Sawan Shah is very understandable person, profession consultant and always on top of everything. A great asset in your company highly recommended! Thank you for your guidance, Vanessa & Rishi
Vanessa · 22 May 2024
★★★★★ 5/5
TrustpilotWe used the branch in Chiswick High…
We used the branch in Chiswick High Street. Highly recommend our lovely agent, Amy Lawes, who we felt went above and beyond. Purchase was not normal as we were out of the country for most of the time and Amy was great at keeping us updated.
Gil · 9 May 2023
★★★★★ 3/5
TrustpilotRushed viewings
We bought a house with KFH as the sellers agents. Communication initially was good, but when it came to the viewing, Finan rushed us, as he had other viewings. We had about 15 minutes to view a million pound 4-bedroom house. We made an offer and wanted a second viewing to confirm we were happy.At this point we were ready to make the largest transaction of our lives and Finan again rushed us through the viewing. Not to mention that he didn't know where the keys to the windows or back garden were, nor could he answer some of our simple questions about how the common area was managed.We ended up going with the sale anyway and solicitors were involved. Regardless of that, a few weeks in KFH chase us for a completion date, trying to bypass any solicitors involved.Overall I would have been happy if the viewings weren't rushed, they knew more about the property and they knew where all the keys were.
Arthur · 13 April 2024
★★★★★ 1/5
TrustpilotUnorganised
Unorganised, slow, inefficient. The worst management company.We are residents of Baronet House, NW10 7GP. Their communication and management skills are very poor. They take ages to resolve simple issues, don't provide updates in a timely manner, don't answer emails and calls, and their attitude is underwhelming. The lack of updates and how long KFH takes to answer our queries (when KFH bother to reply) massively frustrates us all.They cannot be trusted to do a decent job. Avoid at all costs.
Amanda · 13 April 2024
★★★★★ 1/5
TrustpilotThe worst management company.
Unorganised, slow, inefficient. The worst management company.We are residents of Baronet House, NW10 7GP. Their communication and management skills are very poor. They take ages to resolve simple issues, don't provide updates in a timely manner, don't answer emails and calls, and their attitude is underwhelming. The lack of updates and how long KFH takes to answer our queries (when KFH care to reply) massively frustrates us all. They cannot be trusted to do a decent job. Avoid at all costs.
Matheus · 12 April 2024
★★★★★ 5/5
GoogleKerim, Suelen and the team were extremely efficient, very professional and provided a friendly service. They were also very prompt to respond to my enquiries, always at the end of the line with relaying information and negotiating with the landlord. I would highly recommend Kerim and team, look no further when requiring a property.Thank you so much - JunaidPositiveProfessionalism
Junaid · 24 October 2021
★★★★★ 5/5
GoogleAudrey is a fantastic estate agent! She was very professional and guided me through the process. I would 100% recommend her and the KFH team to my friends and family!
Nicole · 15 May 2024
★★★★★ 5/5
TrustpilotGood experience with Lucas
Lucas Matta, the mortgage broker I dealt with, was excellent.Across everyone I dealt with through the home-buying process, Lucas was the one who I felt a sense of partnership with. He was very helpful, effective and trustworthy and I would gladly work with him again.
Bobby · 23 May 2023
★★★★★ 5/5
TrustpilotThorough and knowledgeable
Thanks to Sawan and Sharon for helping us get a new mortgage, they made the process very easy for us and took the time to get us the best deal.Many thanks!
Jack · 22 April 2024
★★★★★ 5/5
TrustpilotLaura Eastaff - Laura has been amazing in helping us…
Laura has been amazing in helping us sell our property. She took the time to explain the process and reassure us during the entire experience. Nothing was too much trouble for Laura. Lovely lady!
Nicki · 21 February 2024
★★★★★ 5/5
TrustpilotGreat and professional service
Deana was extremely patient during a drawn out process with solicitors and kept the rest of the chain calm even in tricky moments! Highly recommended
Susan · 5 August 2024
★★★★★ 5/5
GoogleIt is really unfortunate that I am restricted to only 5 stars in this review. I feel like this team deserves more than that. What this team was able to accomplish, in the extremely short period it took for them to market and agree a sale on my property, is nothing short of a miracle. Led by the charming Angelo, the goal-driven Yasmin and excellent communications from Kemi, they managed to accomplish what other estate agents weren't able to do for my property. For that, I am forever grateful and I say a HUGE thank you. I would recommend KFH Marylebone to anyone, everyday of the week and twice on Sundays. :-) I just wish I had more properties for them to sell.
Kenneth · 27 March 2024
★★★★★ 5/5
TrustpilotAn amazing company and team
An amazing company and team. We have been dealing with the team in Raynes Park to sell a probate property. From the moment they came out to value the property to completion (with lots of issues and bumps along the road from buyers) they have been nothing but helpful, informative and absolutely amazing. They worked with us for over a year and always kept us informed without being overbearing. Were a great go between for us and the buyers and chased many issues for us.
Janine · 26 March 2024
★★★★★ 5/5
GoogleSarah Slimane helped us find our dream flat quickly. She is knowledgable, flexible, patient, and kind. I will always go to her for help in finding a place. She is not only efficient at finding what we wanted, she is lovely as well. Her whole team with Jack, Genevieve, and Valentina were excellent in helping getting everything sorted. Thank you guys for everything!
Lê · 24 October 2020
★★★★★ 4/5
TrustpilotKFH made the a process smoother
KFH made the a very long and forecourt process of buying and selling easier. I felt like I had the right partners working for me.
Belinda · 17 February 2026
★★★★★ 5/5
Trustpilot5 stars - Craig (Chiswick)
Craig from the Chiswick branch was very helpful and guided me through the process of purchasing my first home. He was always at the end of the line if I had a query or needed anything! Thanks Craig!
Olivia · 11 November 2023
★★★★★ 5/5
TrustpilotKFH Kingston were fantastic
KFH Kingston were fantastic. William was available when ever we needed him, and he was a huge help with chasing solicitors and getting information. They were the easiest part of the process!
Grace · 19 March 2024
★★★★★ 5/5
TrustpilotProfessional service from a great team.
I have recently exchanged on my property sale after a traumatic year culminating in my previous purchaser dropping out on the day of exchange.
Customer · 23 February 2026
★★★★★ 5/5
TrustpilotVery happy with the service - reliable, well-informed, available to answer questions at short notice
Sawan Shah helped us find a mortgage for our first home purchase. We are grateful for his help. He was always very well-informed and available to answer our questions in detail and at short notice. As first time buyers, he also walked us through the home purchase process, which was also very helpful. We would recommend his services anytime! Many thanks, Sawan, for all your help!
Maria · 14 November 2024
★★★★★ 5/5
TrustpilotVery Perfessional
Both Fred and Sharon were very professional and helpful. They made the process very straight forward.
Matthew · 11 December 2024
★★★★★ 5/5
TrustpilotProfessional, attentive service
Linda and Jimmy were attentive and professional throughout the sales process. They were always honest and clear in communication and helped the sale of our flat go smoothly.
Tom · 28 May 2024
★★★★★ 5/5
TrustpilotLetting my flat KFH St John’s Wood…
Letting my flat with KFH St John’s Wood has been an excellent experience. Consistently very helpful and courteous, they made a lot of effort to answer my questions and to find me the type of tenant I needed. Much appreciated.
Mrs · 6 September 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
