Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent and Professional Service
I recently had the pleasure of working with Charlie from Raynes Park Branch during the process of purchasing my first property, and I couldn't be happier with the level of service and expertise provided.He guided me through every step of the buying process, making sure I understood each stage and addressing any concerns I had with patience and clarity.He was responsive to my inquiries, promptly returning calls and emails, and keeping me informed at all times.I am delighted with the outcome of my property purchase.
Zoe · 24 July 2023
★★★★★ 5/5
TrustpilotGood people to do business with
The property was in a tired / run down condition, leading to a couple of Buyers not following through - not KFH's doing at all. KFH remained committed and excellent throughout. Straight forward in communications, honest and good people to do business with. Thank you to KFH for sticking with it and getting the sale over the line
Simon · 16 October 2024
★★★★★ 4/5
TrustpilotThanks Darren KFH
After a bumpy sales “ride” Darren at KFH Borough went the extra mile.Thank you
Pauline · 12 August 2024
★★★★★ 5/5
TrustpilotHighly professional agents delivering results
I recently had the pleasure of working with KFH (Belsize Park) while selling my house, and I must say, their services were absolutely top-notch. Right from the beginning, they demonstrated a deep understanding of the real estate market and navigated the sales process with remarkable expertise.Peter West stood out for his tenacity and his extraordinary commitment to our objectives. At times when the sale faced delays due to issues on the buyer's end, he showed an exceptional drive, persistently following up with the buyer and their solicitor. His proactive approach ensured that the process stayed on track, and he continuously communicated with us to keep us updated.What impressed me most was how he always went the extra mile to secure our interests. His negotiation skills are commendable, and he always sought the best outcome for us. Thanks to his efforts, we were able to finalize the sale within our desired timeframe and at a price we were pleased with.It was indeed a pleasure to have KFH represent us. Their professionalism, attention to detail, and tireless pursuit of our interests has set a high bar for real estate agents. I would highly recommend KFH to anyone in need of a reliable and effective real estate agent. You can rest assured, knowing they will go above and beyond to deliver results.
Eleni · 19 July 2023
★★★★★ 3/5
TrustpilotNot bad, not great.
I chose KFY because I was impressed by their local expertise and realistic approach to valuation in comparison with other agents. We had some initial hiccups (like posting the property online with the wrong details), but overall the experience was pretty smooth. It was a challenging market at the time and viewings etc were slow, so that didn't help. But I just never felt my business was at all valued by KFH and I don't think I'd use them again.
Jocelyn · 18 July 2023
★★★★★ 5/5
TrustpilotSeamless Service!
The whole process was super smooth and easy. Maxine and team were so professional and sold our house quickly and with minimal disruption. Would definitely recommend KFH!
Gemma · 20 November 2023
★★★★★ 5/5
TrustpilotFirst class mortgage service provided by Lucas…
Cant thank Lucas Matta enough for his help with my mortgage application. Very professional, super responsive and so quick at getting things done. Couldn't ask for anything more.Highly recommended - thanks Lucas!
David · 14 July 2023
★★★★★ 1/5
TrustpilotDreadful! Don’t waste your time
I had a dreadful, draining and time consuming experience with this property management company based in Wimbledon!My husband and I had an issue with the parking permit which suppose to reach out postbox back in February- received later - so we end up receiving a penalty for not displaying a parking permit. the penalty was partially paid and I duly requested for a refund! This happened in February 2023 - I have been dealing with Michelle Lwetutte who seems the be the most reasonable human being there- Sara Younas the manager apparently who did not even bother to call me back after asking for my contact number. After months of chasing we have not received the refund of £60 ish, can you believe? I asked to escalate the issue to Stephen Britton - Team Head - who assisted with the issue without solving it but then through it back to Michelle.Since February 2023 I have been chasing for a refund and today 12 July 2023 I had to call in again ?! Michelle said that the payment gets processed tomorrow so will be reaching my bank account by Monday! I don’t believe in any words she said! They are awful and I had enough. Is it worth it to get a lawyer involved for a £60? I am so irritated by those people attitude and they get paid by people like me to do their job! So unfair!!!
ThiagoN · 12 July 2023
★★★★★ 5/5
TrustpilotAmazing Experience and Service
Amazing experience and service provided by KFH. Thank you so much Demi for your hard work seeing through my application at each stage!
BG · 8 February 2024
★★★★★ 5/5
TrustpilotKenneth - KFH Dulwich
KFH is very easy to deal with. Very accomodating to requests and all the transactions have been seamless. Kenneth was particularly helpful and we are very pleased!
Brigette · 7 November 2023
★★★★★ 5/5
TrustpilotGreat communication and support
I felt i got a really personal home buying experience with KFH, Lynne really listened to my requirements for a home and showed me options that were relevant to my needs. She walked me through the process and was very communicative going the extra mile to ensure there were no delays and supporting me through tricky aspects of the transaction. I would totally work with KFH again because of Lynne.
Kenny · 27 February 2024
★★★★★ 5/5
TrustpilotGreat service!
Pardeep was great and kept us informed throughout the process.
M · 2 October 2024
★★★★★ 5/5
GoogleSabina was a great help in securing a lovely flat. She was quick to respond and I appreciated her guidance through the whole process.
Colleen · 11 January 2024
★★★★★ 5/5
GoogleSabina is very active and fast in responding on questions and support needed from our end. Highly recommend her and the agent.
Pimpraphon · 15 February 2024
★★★★★ 1/5
TrustpilotContract only ready a few days before move in
I am a renter. I expected a contract to be ready at least a couple weeks before my stated move in date so that I could inspect the terms and feel comfortable. With a couple weeks to go, I hadn't seen a contract yet and became increasingly nervous. I called a few times during the second week before and then everyday in the last week to move in. Each time, the agent would say, "oh don't worry, it's almost ready, I'll send it over by the end of the day". I ended up only seeing the contract for the first time 3 business days before move in. The agent pressured me to make payment for the first 6-month rental payment over the phone as he insisted that a bank transfer wouldn't make it in time before move in. I said I didn't feel comfortable with the arrangement and insisted on a bank transfer, to which he responded that I would then probably only be able to move in a day after the contracted move in date when KFH received the funds. I ended up losing a day's worth of rent due to the delay. It's not a terrible financial outcome, I have had a good experience with the landlord ever since and enjoy the property. However, the lack of professionalism and care shown by the agents at KFH was appalling.
Eric · 11 June 2023
★★★★★ 5/5
GoogleVery happy with the service we received from Kassandra at the Bayswater office. Kassandra was very courteous, diligent and thorough and I felt that she genuinely cared about the level of service she provided and that we were happy and well informed throughout. Just wanted to leave that feedback as it is derserving and would recommend her.
Natalie · 26 October 2017
★★★★★ 1/5
TrustpilotWorst property management I have ever…
Worst property management I have ever truly come across. Nothing ever gets done and there is no communication. These are not just little handyman jobs that have been left, a major security issue and a leak into my bedroom which have both been outstanding for nearly a year. Our Landlord has paid KFH so much money to fix things however KFH’s judgements have been wrong. If you’re a landlord and you are reading this - do not let KFH manage your property. They just take all your money and do absolutely nothing.
Jess · 7 June 2023
★★★★★ 5/5
TrustpilotExcellent and seamless process.
Excellent seamless process. Spoke to our family mortgage advisor, who actually recommended we go with KFH as they are so well-reputed and often have access to exclusive mortgage offers with certain banks that general brokers can't offer. Everyone we dealt with was kind, helpful, communicative and supportive. We will use them again when the time comes. Helped us to re-apply for our mortgage when interest rates on it dipped, saving us a lot of money and taking on the admin on our behalf. Will miss our calls with Dominic and emails from Heather!
Saffron · 1 June 2023
★★★★★ 5/5
TrustpilotWe recently sold and purchased houses…
We recently sold and purchased houses through KFH Muswell Hill branch and whilst we rarely write reviews we received such excellent service that we wanted to share that here. We were most impressed with Elysia Charalambous who was our point of contact though-out the process. As is often the case in buying and selling property, there are many bumps in the road and we definitely encountered our share, but each difficult situation was dealt with by Elysia with the utmost professionalism, she is clearly very experienced in handling all aspects of the process (from extremely tricky buyers to moving everything along at fast pace when needed). We felt well informed throughout and were also very happy with the financial advice given by Sawan at KFH who arranged our mortgage for us. Having had unpleasant experiences with estate agents in previous transactions, we are so pleased that we decided to go with KFH.
Nick · 31 May 2023
★★★★★ 4/5
TrustpilotNatalie Humm was very helpful and…
Natalie Humm was very helpful and ensured things ran smoothly.
Linsday · 16 September 2024
★★★★★ 2/5
TrustpilotDisappointed Landlord: KFH need to get there Agreements in order
I invited KFH to market my 1 bed flat; at this stage KFH were pro active and overall it was a positive experience. KFH were very good at finding a number of potential tenants (but in the current climate it shouldn't be difficult). I had asked for a copy of the KFH Tenancy Agreement before placing the property with KFH which was not forthcoming until a tenant had been found and was imminently about to move in. KFH were not prepared to amend the Tenancy Agreement despite it being impossible for me as the landlord to comply with it, specifically I had paid KFH to prepare the inventory, the Agreement required the inventory to exist and be agreed by me prior to the Tenant moving in, however KFH was only prepared to produce the inventory when the Tenant moved in. I was verbally advised I would have 7 days to query any discrepancies although the 60 odd page Agreement only provides for the Tenant to have that right to challenge. I did raise a query and despite reminders have heard nothing back. Furthermore, the Agreement states that I have to pay KFH's commission up front, whereas in fact they deduct the fees from the rental payments. KFH wouldn't amend the Agreement to reflect this, so again the contract I had to sign does not reflect the actual position. I expected more from KFH.
Customer · 29 May 2023
★★★★★ 5/5
TrustpilotJesse Damon and his team were very…
Jesse Damon and his team were very professional they communicated well. They know the area and they find me tenants.
Mano · 17 March 2024
★★★★★ 5/5
TrustpilotToday i have dealt with Adhimas
Today i have dealt with Adhimas. She was very friendly and explained me everything very professional. She is a great team player and establish very professional.
AHASANULLAH · 3 November 2023
★★★★★ 5/5
TrustpilotRossen was a great help during all…
Rossen was a great help during all stages of the purchase
Rohit · 27 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
