Kinleigh Folkard & Hayward Bayswater Sales reviews in Westminster

★★★★★ 5/5

Google

Elena was an exceptional Client Representative for both myself as a letting Client and on behalf of the landlord Client in a fair and helpful manner. Her enthusiasm, hard work and ability to understand my letting needs resulted in me finding the perfect flat for my needs. I recommend Elena for anyone looking to let a flat but I also recommend to KFH to start referring to “Applicants” as letting Clients as Applicants is cold and not very welcoming. Regardless without Elena’s and her managers exceptional support I would not have had such a positive and successful experience. Thank you both!

Grant · 8 September 2025

★★★★★ 5/5

Trustpilot

Professional and warm

The KFH Dulwich Village branch have that brilliant balance of being professional and extremely knowledgeable, while also being so warm and friendly. We felt we were in very safe hands for the sale of our flat. Sharon moved heaven and earth and pulled off a pretty wobbly chain of six properties - superb management of us, our buyer, and very sage advice about to handle our purchase. And she’s also good fun!! We wouldn’t hesitate to recommend them - we felt like someone was in our corner and had our best interests at heart while navigating a long and difficult process.

Rachel · 23 September 2026

★★★★★ 5/5

Trustpilot

Our experience with Parham Hashemi was…

Our experience with Parham Hashemi was lovely! They carried out a a house view in efficient time without disruption while we were working from home at the same time. Very happy!

Nell · 22 September 2026

★★★★★ 5/5

Trustpilot

Lily is a really great property manager!

Lily is a really great property manager and I really couldn’t do without her support. I’m very protective of my flat as I used to live there myself and few very attached to it. Lily’s speed, knowledge, experience and professionalism give me total peace of mind. Thank you Lily for the great collaboration.

AJ · 22 April 2026

★★★★★ 4/5

Trustpilot

Thanking the North Finchley Branch

After attempting to sell my property for the 5th time, I am grateful that it was Liam handling the transaction. He was honest, proactive and responsive to everything that was asked. Even towards the latter end of the sale where there were doubts, his reassurance and experience to get it over the line was invaluable. Thankful to him and also to Sebastian who is head of the branch who helped advise when it was right to get back on to the market and go for the sale. Also side note to thanks to the head of Lettings, Dillon Brown who supported the rental side of things over the past few years.

Anon · 15 September 2026

★★★★★ 5/5

Trustpilot

Great support from lettings manager

Nick Di Palma has been my lettings support manager and has been amazing. He is always highly professional, positive, supportive and solutions orientated.

John · 2 April 2026

★★★★★ 5/5

Trustpilot

I recently switched to KFH and had a positive experience

I recently switched to KFH and had a very positive experience with them sorting out a leak in my bathroom. Nick, the property relationship manager who dealt with my issue, was very professional, kept me up to date every step of the way and even mediated when the contractors did a subpar job with the new pipings and helped me resolve the issue. All in all, great job!

Nikos · 23 April 2026

★★★★★ 4/5

Trustpilot

We had some issues at the start. But

We had some issues with our tenancy before and when we first got our property which caused alot of things to be very stressful due to our letting agent but once we were passed on to our property manager, Nick Di Palma things went much more smoothly. He has been a huge help with any issues we have raised so far and has fought for us on a few occasions I believe if he continues to be our property manager he will make us truly love living here with kfh.

Stephen · 4 September 2026

★★★★★ 1/5

Trustpilot

Avoid at all costs

Under KFH’s management, prolonged water ingress caused damp and mould so serious that the council’s Environmental Health team had to serve a statutory notice because necessary works had not been completed. Despite that intervention, remedial works remained outstanding when our tenancy ended. We also endured approximately eight months without a properly functioning shower and a separate roof leak that persisted for around 235 days. This was not one unfortunate delay, but a sustained failure to manage serious defects effectively. Based on our fully documented experience, I strongly warn tenants and landlords against entrusting a property to KFH. If zero stars were possible, that is what I would give. Avoid at all costs.

J · 29 August 2026

★★★★★ 5/5

Trustpilot

Thank you Randall

Thank you Randall - Excellent service as usual from KFH

Dan · 12 June 2026

★★★★★ 5/5

Trustpilot

Andree is fantastic

Andree is fantastic, attentive and liaises really well between myself and the Landlord.

Sarah · 11 May 2026

★★★★★ 1/5

Trustpilot

Poor staff experience

We experienced unacceptably poor service regarding our change of sharer request. Despite providing two months' notice, the change was delayed by an additional 6, 7 weeks. Throughout this period, our numerous phone calls and emails went completely ignored, and staff were consistently unable to assist us. Furthermore, we visited the branch multiple times during posted business hours, only to find it closed. This complete lack of communication and competence caused us significant unnecessary stress. Given this experience, I am extremely dissatisfied with this branch and would strongly avoid using their services again.

London · 10 August 2026

★★★★★ 5/5

Trustpilot

Thanks to the team at KFH

Thanks to Harry and team at KFH for the professional assistance in renting my property. Harry was excellent, kept me informed throughout the letting process. I was satisfied with the service provided.

Terry · 1 August 2026

★★★★★ 1/5

Trustpilot

Terrible experience with Tim Beattie in…

Terrible experience with Tim Beattie in West Dulwich. Do not sell your home with him. There was a lack of communication, he doesn’t listen, he doesn’t answer calls, and he is simply ill-mannered. I do not recommend him and pity the team working under him.

Anonymous · 25 April 2026

★★★★★ 5/5

Trustpilot

Great service

Maria Sanchez has been absolutely amazing to my property manager. Professional, kind and extremely responsive.

Marco · 2 April 2026

★★★★★ 1/5

Trustpilot

We've been waiting close 5/6 months for…

We've been waiting close 5/6 months for a basic tenancy changeover - with other estate agents this would take us 2 weeks in London. For some of this time they just stopped replying to basic emails asking about it. They only started responding to us once the outgoing flatmate threatened to go to the ombudsman. They tried to evict us in May before the laws changed, and gave me about 2 working days to fix the HMO licence issue for this. (We had failed an HMO licence check maybe 5 months prior to that. - It was a fixable issue that the HMO didn't seem to be too worried about, so I am not sure why they decided to only work on this a couple of days before the laws changed, which gave us very little time to fix the issue at hand and meant we were close to being evicted. I'm also not sure why they hadn't decided to 'protect' our landlord when we initially failed the check which was the reason given to us for their actions? They also didn't explain it to our landlord particularly well, and we're lucky we know them well and could discuss it ourselves.) They often don't turn up for fire and safety inspections and sometimes when they have done they don't know what they are looking for. - We have a simple process so it's easy to check. They have a high changeover of staff. One staff member made up a law, I believe, which was kind of understandable but a bit weird. They outsource everything to other companies that don't make sense and sometimes need additional charges from us - it's not much but annoying given how slow and incompetent they are. All the companies they outsource to don't work. Especially goodlord. Do not listen to them when they say goodlord are easy to get hold of and easy to use. Goodlord require a serious amount of unnecessary and invasive information and we believe are likely selling data because it just does not make sense. Also everything they do is AI. For previous tenancy changeovers my flatmate had to go in and physically shout at KFH to get something started, which is not particularly usual behaviour for that flatmate and I think they had to do that twice. We managed to move a flatmate in once because we were told that everything was complete, for them then to ask for references about three weeks later. We are not protected by the housing rights act, but got written protections from a property manager about payments due to this concern (who we think left shortly after). They were very happy to try and forget that we had this in writing, and made us consistently bring it up whenever we had a change in sharer as they try and charge us serious money because we're not protected by the law. I believe my landlord also had to ask them about the fees they were charging them because they became a bit ridiculous.

Xx · 20 July 2026

★★★★★ 5/5

Google

Beau was very helpful and informative about all the properties she showed us, very professional and knowledgeable.

Jan · 16 March 2026

★★★★★ 5/5

Trustpilot

These guys always go the extra mile

These guys always go the extra mile, and offer a really phenomenal service, I feel really well looked after by the property manager Auriel and she always communicates promptly, professionally, and has the loveliest energy. It actually brightens up my day. Cant recommend highly enough.

M · 6 August 2026

★★★★★ 5/5

Trustpilot

Linda was Fantastic

Linda was personable, trustworthy and knowledgeable. We built up a fantastic rapport and she was always quick to respond. Would recommend. Would use again.

Alfie · 2 September 2026

★★★★★ 5/5

Trustpilot

Property Manager Nick

Property manager Nick at KFH Wimbledon has been amazing. We’ve had various maintenance issues that haven’t been simple to resolve, and Nick’s the first person in the world of renting that we actually feel cares and that we can rely on. Cheers Nick!

Aaron · 21 April 2026

★★★★★ 5/5

Google

I had a great experience with KFH, especially thanks to Elena. She made the entire process of finding a flat smooth, efficient, and stress-free. Her professionalism and dedication stood out from start to finish, she was always available, supportive, and ensured everything went perfectly. I’m very grateful for her help and would definitely return to her if I ever need to find a flat again.

Artem · 1 October 2025

★★★★★ 5/5

Trustpilot

Lily has been great

Lily has been great: speedy, attentive and very diligent. A great service

Feisal · 30 March 2026

★★★★★ 5/5

Trustpilot

Maria Sanchez has been excellent

Maria Sanchez has been excellent: very responsive and takes ownership.

An · 2 April 2026

★★★★★ 5/5

Trustpilot

West Wickham branch

West Wickham branch. Laura and her team including Holly, Harry and Emma were excellent! Very friendly, knowledgeable and efficient. Gave great advice and managed the whole process really well. Thank you!

Richard · 19 June 2026