Kinleigh Folkard & Hayward Bayswater Sales reviews in Westminster

★★★★★ 5/5

Trustpilot

Ella was excellent very professional…

Ella was excellent very professional and highly recommended . Her attention to detail was first class and made some wonderful suggestions Will go to the top for sure

Sergio.chiavarini · 21 September 2026

★★★★★ 5/5

Google

Demi-Marie was very professional and helpful in the search of an apartment. She helped me to get the keys at a convenient time, and made sure the flat was ready before I move in. Very responsive. Highly recommend.

S · 11 July 2026

★★★★★ 1/5

Trustpilot

Appalling property management, zero support, and complete ghosting, stay away from KFH

I rarely leave negative reviews, but my experience with Kinleigh Folkard & Hayward (KFH) left me no choice. I started renting through them in September 2023. Initially, the agent was helpful, and I had high hopes for their property management. Unfortunately, those hopes were short-lived. Property managers were swapped out constantly, and most were incapable of communicating basic maintenance issues to the landlord. When I faced severe issues, including ongoing serious neighbor disturbances involving the local council (RBKC) and the police, management showed complete apathy. My repeated requests to break the tenancy were ignored for months. Now that I am finally leaving, they have failed to even acknowledge my termination notice or outline the next steps. I am expecting a full refund of my final two months' rent payments, and I am fully prepared to escalate this legally if my funds are not handled properly. Avoid this agency at all costs.

Lilia · 16 August 2026

★★★★★ 1/5

Trustpilot

We rented the 41A property and…

We rented the 41A property and discovered that the landlords parents lived beneath us. They opened a number of our packages and mail and have a camera which films the road and one which films the door in and out of 41A so that they can watch you.We complained a number of times and were ignored by the landlord and the estate agent. It took us over 5 months to secure our deposit, the landlord tried to claim £2177.790 for 'damages' caused by a roof leak that was their responsibility. After going through TDS they only took £130 for 'professional cleaning' which was not on the contract.

Imogen · 14 August 2026

★★★★★ 5/5

Google

Very good state agent to rent your flat . Very helpful. Good communication . Nice polite staff . Always there to guide and advice . I do recommend this state agent Thanks Demi . Thanks beau

Samir · 11 July 2026

★★★★★ 5/5

Trustpilot

Anita and Terence were excellent in…

Anita and Terence were excellent in dealing with sorting out my first ever tenancy - I have always owned my home in the past so it was a new experience and I needed reassurance and educating which was always provided, when needed.

Clive · 28 May 2026

★★★★★ 1/5

Trustpilot

If I could give 0 stars, I would

I work for a charity that lets a house through KFH. KFH are bureaucratic, inefficient, and obstructive. Still waiting for a new tenancy agreement (which included a rent rise) five months after one of the old tenants moved out. On top of exorbitant letting fees, they charge for every small task. Convert your tenancy under the Renters' Rights Act? That will be £25 + VAT. Organise an EICR? That will be £35 + VAT admin charge, on top of the cost of the actual EICR. But be warned... once KFH have put tenants in place for you, no other letting agent will touch the property until all of those tenants have left, so you will be stuck in the KFH nightmare with no recourse but to write awful reviews about them while you dream of better letting agents (I use a good letting agent for another charity, so I know they exist).

JR · 4 August 2026

★★★★★ 5/5

Trustpilot

Charlotte was quick to update us on…

Charlotte was quick to update us on news from both the buyers and those involved in the chain. Viewings were made with the minimum of disturbance to us and feedback was given after each viewing. I recommend KFH Muswell Hill

Bovril · 6 June 2026

★★★★★ 5/5

Google

Amazing customer service from Ed, who arrived right on time to show us a property despite having a leg injury. He was professional, honest, and helpful throughout the entire process. Although we didn't end up choosing the place we viewed, Ed took the time to understand our requirements and later contacted us with two other properties that matched what we were looking for. None of the other agents we dealt with did that, so we really appreciated it. Highly recommend this agency, and Ed in particular!

Ana · 11 July 2026

★★★★★ 5/5

Google

Demi was extremely helpful, polite and kind during the process. I am looking forward to the final stages and my moving it date in a couple of weeks time. Thank you

Victoria · 11 July 2026

★★★★★ 5/5

Trustpilot

Excellent property management

Shane has been our property manager for a year now and has been outstanding. He is always available to reach out to and has resolved issues in a timely manner and checked in afterwards to confirm they have been resolved. Would highly recommend him.

Marina · 2 April 2026

★★★★★ 5/5

Google

We were struggling to sell our garden flat in a tough market when KFH approached us. The promised to utilise their sales teams across 4 offices to give us the best chance of selling it. Gurdeep coordinated the process, assisted by Craig, Eshal and Oliver and their tenacity and keeping us informed throughout the process was outstanding. They coordinated viewings with our tenants with care and we're extremely grateful of their hard work.

Neil · 11 August 2026

★★★★★ 5/5

Google

Have had a wonderful experience finding my new home . I have been working with Demi . She knew exactly what type of place I wanted was kind and patient and very helpful throughout the whole process. I would highly recommend working with Demi on your next move. Service provided by Demi was above and beyond . Thanks Demi From a very happy renter .

Saima · 11 June 2026

★★★★★ 5/5

Trustpilot

Excellent experience with KFH

Excellent experience with KFH during my remortgage. Fred Abayeta and Sharon Seale were outstanding throughout the entire process. Their advice was always clear, practical, and very helpful, and I felt fully supported at every stage. I was kept constantly updated and any questions or missing documents were handled quickly and efficiently. The whole process was smooth and stress-free thanks to their professionalism and responsiveness. I couldn’t recommend them more highly.

Adrian · 28 April 2026

★★★★★ 5/5

Google

Caspar was fantastic! From the outset, he was empathic to our previous experience with another agency. He listened to what we wanted and our concerns, kept us updated every step of the way, and helped us win the house we love. Super …

Soundstrue · 16 March 2026

★★★★★ 5/5

Trustpilot

I’ve had a very positive experience…

I’ve had a very positive experience with Andree Wood at KFH Lettings. Andree does a great job managing my properties and is always professional, responsive and helpful. I feel confident knowing my properties are in good hands and would highly recommend Andree and the KFH team.

Kostas · 6 October 2026

★★★★★ 1/5

Trustpilot

I rented a flat through KFH for two…

I rented a flat through KFH for two years All and any request for repairs were completely ignored. Bureaucratic inefficiency ensured that for anyone they respond to, we had to wait for months at a time. Yet they are always looking for ways to charge more, to add unnecessary penalties and make sure you understand it’s all about the money for them. The worst renting agency in my opinion. Beware

Noble · 11 August 2026

★★★★★ 5/5

Google

Demi-Maria has been really helpful in helping us find a flat! She is really communicative and friendly and kept us well informed of the process.

Alex · 11 July 2026

★★★★★ 5/5

Google

My experience with Caspar at KFH Bayswater has been smooth and efficient and stress free. The correspondence has been clear and concise and I am responded to promptly and effectively. The viewings prior to the purchase were timely and …

Amber · 16 March 2026

★★★★★ 5/5

Google

We had a very good experience with KFH in finding our flat, and have been very much aided along the way by Demi who always shows up for us - we encountered certain issues when moving into the flat and she was always very attentive to our problems and willing to help find solutions. Very glad of the experience!

Julie · 4 October 2026

★★★★★ 5/5

Trustpilot

Excellent property manager - Shelby Lizzul-Nicolini

We are giving 5 stars due to the absolute class act and professionalism displayed by your new hire, Shelby Lizzul-Nicolini. She is an excellent communicator, her approach to mediation of tenant and landlord matters is measured, impressive and genuinely appreciated. She may have only just joined KFH, we think her brilliance deserves to be acknowledged. I expect she has a very impressive career ahead of her.

James · 15 August 2026

★★★★★ 5/5

Trustpilot

I found KFH to be extremely…

I found KFH to be extremely professional and helpful from start to finish, with clear communication and prompt responses to any questions asked. Lauren Daley was very pro-active and a pleasure to liaise with during the check-out process. Would highly recommend KFH as an agent.

Sarah · 10 September 2026

★★★★★ 5/5

Trustpilot

Ajay -Top Notch

I cannot recommend Ajay highly enough! As a first-time buyer, I was incredibly nervous and overwhelmed by the entire mortgage process. Ajay was there for me every single step of the way. He took the time to explain all my options clearly, answered my endless questions with patience, and made sure I felt confident in my decisions. His expertise and dedication made what could have been a stressful experience feel smooth and manageable. If you’re looking for someone professional, proactive, and genuinely helpful, Ajay is your guy!

Zulqarnain · 18 December 2025

★★★★★ 5/5

Trustpilot

I cannot thank KFH Bromley enough

I cannot thank KFH Bromley enough, especially Jack, Daniel, and the entire sales team! From day one, they were absolutely fantastic, friendly, proactive, and always on top of everything. Their in-depth local market knowledge and excellent negotiation skills were a huge advantage and made a real difference in achieving an exchange in just seven weeks, which is incredible in the current market. They truly exceeded all expectations, going above and beyond to make the process smooth and stress-free. Communication was brilliant, and nothing was ever too much trouble. If you are looking for a team that genuinely cares, knows the Bromley market inside out, and gets results fast, I highly recommend KFH Bromley, a huge shout-out to everyone there for making this happen!

Peter · 12 December 2025