Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotNot the best experience with KFH
Difficult experience with KFH. I was a buyer. The specific agent dealing with my purchase was almost completely absent from the majority of the process. No communication or updates, several times was told they’d come back to me the next day on my queries, but would only reply with answers when I chased, and then generally several weeks later. Even my solicitor commented they found the agent ‘unhelpful’, and the solicitor was recommended by KFH, so presumably not a standard they generally work to. Towards the end of the process (approx 10 days prior to completion) I received an unprecedented amount of communication (email and phone) from the agent pushing for a completion pre Christmas, so everything subsequently became a pressured, panicked rush to get everything finished. The whole process was unnecessarily stressful, this was not my first property purchase so I’m aware it shouldn’t have been so unpleasant.
Victoria · 24 January 2024
★★★★★ 4/5
TrustpilotKFH property management services
KFH has been providing the property management to us for more than 10 years, the service is always great.
Zhaobo · 16 March 2026
★★★★★ 5/5
TrustpilotOur experience with KFH letting teams…
Our experience with KFH letting teams was wonderful.we have long established relationships with them on providing us with good tenants.The reputation of them handles the letting process was always excellent.we are delighted with the services and support they offered on providing new tenants and drawing contracts on our behalf and tenants.we definitely will recommend them as excellent estate agents in our area.Regards David & Michelle
Michelle · 24 October 2024
★★★★★ 5/5
TrustpilotThanks Lucas!
Had a great experience with the mortgage team - Lucas was very efficient, friendly and reassuring throughout, explained everything clearly and worked fast to get a good rate locked in for me. Would highly recommend!
Catriona · 6 November 2023
★★★★★ 2/5
TrustpilotWouldn't recommend
We went with KFH as we had purchased our property from them and they seemed honest and competent. Unfortunately, after a few weeks, a new agent was assigned to us (the original lady dealing with us had left the company), and he was everything you don't want in an estate agent. He was pushy, told half-truths, tried to push his panel of solicitors etc... We did eventually sell the property but it would be difficult to recommend them given this experience.
Tom · 11 January 2024
★★★★★ 5/5
TrustpilotGreat Personal & efficient service
I have used KFH for letting/managing my properties for in excess of 7 yrs and as a landlord quick responses and a personal service is essential. Kelly Mahon the Senior Property Manager @ KFH has looked after my properties pretty much from the outset. She is great! She takes on all the usual hassles that occur during any new or ongoing letting creating an excellent link and sensible communication between landlord and tenant. More importantly she is quick with her responses and get things sorted! Highly recommend her and her strong work ethic.
Nancy · 11 January 2024
★★★★★ 1/5
TrustpilotTerrible at sorting issues out
Terrible at sorting issues out. We have had issues which our house we are renting that has been known to them for months now yet no progress...
Brandon · 2 January 2026
★★★★★ 5/5
GoogleNiki is especially helpful, highly recommended!
Oliver · 20 March 2025
★★★★★ 5/5
TrustpilotPeckham Branch
Peckham BranchThe staff were great, Jason kept things on track, answered my queries and made any stress that crept up on me disappear. I have no hesitation in recommending Jason and his team for selling a property.
Princess · 12 September 2023
★★★★★ 1/5
TrustpilotHorrific Management
Persistently poor management and maintainence of the heating and hot water system in our estate has meant that over 100 residents have been left with no heating or hot water for over 2 weeks, in December/ January. Residents have been treated extremely callously by KFH, poor communication, lack of support for vulnerable residents, no urgency or attempt to rectify the mater in a timely fashion. Residents have been persistently lied to about the issues, the progress of the works and the timeline which these are to be completed by.
Sh · 6 January 2024
★★★★★ 5/5
TrustpilotMihai and Darren are very good agent
Mihai and Darren are very good agent. They know how to advertise and they are both good in the field.Mihai have been very good from the beginning to the end and he supported me throughout my time with him and he also help to call order agent on my behalf to re assured them that I am very ready to buy the house that I am interested on
Kehinde · 24 August 2024
★★★★★ 5/5
TrustpilotHouse sale
The staff at KFH Crofton Park (in particular Gintare and Sian)made the process go very smoothly and were lovely to deal with! Thank you!
Mrs · 15 June 2024
★★★★★ 2/5
TrustpilotThis rating applies to the management…
This rating applies to the management team (not Letting). They don’t seem to act in the best interest of the client when it comes to costs and timing. It took them 3 months and several follow-up email to complete a job on an entrance door. Even though I have requested more than one quotation for comparison, only one quote was presented to me in the beginning. Only after chasing did I receive a second quotation. Also, the response time is very slow in replying to email.
Edna · 5 January 2024
★★★★★ 5/5
TrustpilotTop service
Liam and Charlotte at the Chiswick Branch were super nice and looked after us. Thank you guys.
D · 11 October 2024
★★★★★ 5/5
TrustpilotA distant sslehroughout our dealings with Connor we…
Throughout our dealings with Connor we were always kept aware of any situation that arose. The communication was always first class. Very professional however aways in a friendly way. Due to the distance we never met with Connor but felt we knew him.
Gary · 25 July 2025
★★★★★ 1/5
TrustpilotBunch of unprofessional agents
Bunch of unprofessional agents, disgusting service
Mustafa · 16 June 2026
★★★★★ 5/5
TrustpilotWe were very happy with your Rosendale…
We were very happy with your Rosendale Road branch. They worked hard to secure sales on a number of properties for us. We were kept up to date with progress, issues etc. Charles, Harry and Tim were all excellent.
Sarah · 7 July 2023
★★★★★ 5/5
TrustpilotI have received great assistance from…
I have received great assistance from Sawan and his team during the screening of the best mortgage deal and later follow up on my case.I highly reccomend KHF and the price I paid for thier service was more than fair.5+ stars!
Fabio · 9 May 2023
★★★★★ 1/5
TrustpilotEverything is about the buyer not the seller. Unbelievable pressure to do what they want.
Everything for them is about the buyer not the seller. Your needs as a seller will not be heard and the pressure is on you to sell at the lowest price so the agent gets their fees commission regardless of whether it is in your interess or not. Constant calling when you're working, and not at the times you have communicated work for you, then pressure to go along with what they want, which is the easiest option for them to get their fee. They do not stand up for you and the only "good seller" in their view is a quick one who does what they say when they say even if it is problematic for you, at a bad time or a low price. Not pleasant, not good for the seller. So much pressure to sell at whatever price just to sell even if it leaves you at a loss and is massively stressful and disruptive for your family.
Em · 28 December 2023
★★★★★ 5/5
TrustpilotEfficient, straightforward and very nice staff.
Very efficient and responsive service. The team at the Clerkenwell office, especially Sunny, were nice, straightforward and answered emails and phone calls immediately. Our purchase went very smoothly - completion within just over a month.
Alice · 17 October 2023
★★★★★ 4/5
TrustpilotVery knowledgeable and helpful staff.
Very knowledgeable and helpful staff.. always polite and considerate.
Only change I would suggest is giving people a much longer heads up when things need completing especially online, as everyone has busy lives.
Raj · 31 October 2025
★★★★★ 5/5
TrustpilotFirst class service in arranging mortgage
We had a very good exerience with KFH. Fred and Sharon have provided us with first class service in arranging our mortage. They are very helpful and professional. Thank you Fred and Sharon.
Liang · 30 November 2023
★★★★★ 2/5
TrustpilotStrong start…downhill from there
We recently sold our flat through a combination of KFH’s Sydenham and Crystal Palace branches. Whilst they did sell our flat quickly, which is of course a positive outcome, the experience we had was far from ideal. The initial listing process and the arrangement of viewings was very smooth and faultless, but the journey from accepting an offer to completion saw a marked drop in communication, culminating in us being told we had 10 days (including two weekends) to complete, or our buyer would withdraw, as they had a firm deadline due to their tenancy ending. Whilst we fully accept this scenario can happen, it appears that our agent at KFH was aware of this potential requirement in the timeline, and either failed to follow up and confirm this, or did so and failed to relay this to us - and this despite our asking for confirmation before the demand came. All this culminated in us having to place all our possessions in storage for three weeks, and having to arrange to stay in a combination of family hospitality, and a costly short term rental, until our final property was ready for completion. Overall, KFH got the job done of selling our property, but the poor communication and organisation has left a very bad feeling, and we would not consider using them again or recommending them to others.
Clare · 22 December 2023
★★★★★ 5/5
TrustpilotVery professional
Very professional, friendly and very helpful in every aspect. They have been in touch with me and updated me all the time during the sale.Thanks KFH and thanks Stephen.
Iman · 25 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
