Trusted Agent profile · Westminster
★★★★★
1,815 reviews across 2 platforms
186 Queensway, London, W2 6LY, Westminster, W2 6LY
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Westminster, at 186 Queensway, is rated 4.4 out of 5 across 1,815 reviews on two platforms, including 295 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotThumbs up for Leah!!!
Leah has provided an outstanding service - she literally chased me within seconds from the very first time I expressed an interest on line about a property. Since the very first call, she has been providing me and getting back to me regularly with new properties available according to my requirements, making my search much much less stressful than all my previous experiences all together. Thumbs up big time!!!!
4/5
TrustpilotRoss from Raynes Park was excellent and…
Ross from Raynes Park was excellent and really proactive. He knows his stuff and is also personable, prompt and engaging.
5/5
TrustpilotThe team at KHF have been truly…
The team at KHF have been truly incredible with providing an accessible, easy and simple experience. Being new to the UK and all the procedures here, they walked me through each step of the application process and handled all the key steps for me with the utmost understanding of my circumstances and my needs. I am especially grateful to Linnea and Alex who were just brilliant in facilitating the whole process. I absolutely recommend KHF to anyone looking for a properly accessible and supportive organisation.
5/5
GoogleSabina was a great help in finding a flat. The process was very quic and efficient and she was very accommodating of time difference which was a great help in completing this process from outside the UK
5/5
TrustpilotWe were dealing with Luke Prothero at…
We were dealing with Luke Prothero at West Hampstead branch.We couldn’t have done without his help.Thank you Luke!
5/5
TrustpilotHuge shout out to Loveisha…
Huge shout out to Loveisha at the Tooting branch. One of the kindest and most helpful agents we've dealt with over this very stressful house hunt. She's a star!
5/5
TrustpilotBrilliant company and staff
I recently sold my flat through the Ealing branch and was looked after by Chris and Martin who went above and beyond to hand hold me through the selling process. The process of completion took a little longer than usual however their perseverance of pushing forward key deadlines and ensuring that all parties were working together really helped. Their expertises and friendliness made the usually stressful time that much bearable. I highly recommend KHF for their selling strategy and customer service.
5/5
TrustpilotCant rate them highly enough
Cant rate them highly enough , they made the whole process of remortgaging my house so simple and smooth. Both Olivia and Heather were at the end of a phone or email at every moment and made my life so much easier.
5/5
TrustpilotA very professional and helpful remortgage
A very professional and helpful remortgage with KFH, they were able to help me through all of my questions and were very patient throughout the whole process. Highly recommended Sawan, he made sure to listen and help with it all.
5/5
TrustpilotHighly Recommend!
Shout out to Mohammed and Anthony at KFH Canada Water sales team who worked tirelessly to get the sale of my flat over the finishing line. Thank you!
5/5
TrustpilotKFH come highly recommended
KFH come highly recommended! We bought our flat through them 12 years ago and had such a good experience that they were our ‘go to’ when it came to selling. We had an asking price offer within 48 hours and true to his word, Barrington found us the ideal house, off-market. Finan navigated us smoothly through the process of moving and the flow of communication meant there were no glitches or surprises. A great team effort from KFH!
5/5
TrustpilotGreat Service!
Leigha has been a great help with my property search. She is patient and really listens to what I want from a property! Thankyou!
5/5
TrustpilotThanks to Naomi
Things were a bit confused at first but once Naomi in the Battersea office took over the letting everything clicked together. She made the whole process much easier for me than it could have been.
5/5
TrustpilotVishal was instrumental in the process…
Vishal was instrumental in the process of buying the flat and always available to help and sort the issue - really recommend
5/5
TrustpilotGreat service from Tim Beattie and team…
Great service from Tim Beattie and team at KFH West Dulwich. Tim is extremely professional and helpful. He kept us up to date throughout the process with 'old school' courtesy. We cannot recommend the team at West Dulwich highly enough.
5/5
TrustpilotBrilliant agents highly recommend
Brilliant agents highly recommend. Jimmy and his team went over and beyond to ensure the sale went through smoothly and kept us informed at every stage. Highly recommend the Wimbledon branch.
5/5
TrustpilotGreat Agency
Charlie Vickers made my experience easy, he was outstanding, very caring and helped me all along during the purchase of my property
5/5
TrustpilotAgent was very knowledgeable and…
Agent was very knowledgeable and helpful. He was very polite and positive and highlighted all of the positive features of the property
1/5
TrustpilotTheir incompetence doesn’t come at a cheap price at all
I'd give this company negative stars if I could.From inconsistent responses to maintenance requests (if any) to messing up residents account they've ticked all the possible boxes when is about lack of professionalism and gross incompetence.For the past 5 years and a half, since I live in a development managed by KFH, KFH employees:* always failed to send the budget on time,* messed up the finances of the development (residents who paid for their services and have direct debit set up get referred to solicitor for having unpaid debt),* sent us all kind of dodgy contractors who did more damaged that repair the existing issues (talking here about plumbing, door entry system, lifts),* ignored or simply delayed to take measures to rectify the security related issues and residents ended up with their property being damaged or stolen,* failed to obtain important documents from the developer when the so called handover took place,* failed to arrange maintenance contracts,* failed for years to collect the unpaid debt which led to not paying the contractors, which affected our RTM company credit score,* failed to put in place a handover process when they changed managing agents (this acted like a factory reset...every time a new person joined, we had to start from scratch with reporting existing issues or restart the improvement work),* lied through their arses the residents numerous times blaming the sun, the moon, the contractors, other residents etc most of the time someone made a complaint, in the happy scenario they bothered to respond to a complaint.The list can go on and on.For anyone who reads my comment, avoid having to do business with them especially if names as Richard Benson, Carl Warland, Lauren Brooks, Denisha Wallace, James Hewitt-Lee come up. Their incompetence doesn’t come at a cheap price at all.
5/5
TrustpilotExcellent service from KFH in Highgate
Excellent service from KFH in Highgate. Big thanks to Samantha Arnold and all the team for friendly, efficient service, excellent advice, steering us through our first let and for finding a great tenant.
1/5
TrustpilotExtremely disappointed and cross!
Extremely disappointed by the incompetence, poor excuses and untruths from the letting agents of this agency. It started well three years ago with a top negotiator, but went down the slippery slope since he has left. They want to do as little for you as possible, and cancel viewings when clients are actually at the property, because you have a potential offer, even though, contracts have not yet been exchanged or signed, nor the referencing done. They let you down badly. I do not recommend Kinleigh at all if you have a property to rent.
5/5
GoogleSabina is letting our property and she’s been excellent. She communicates on time, is very kind and organized and went above and beyond to help us collect all the required documentation. Very happy with her service.
5/5
GoogleVery professional and top class service from KFH Baywater. The lettings team was very friendly and made me feel confortable. Kerim Agius was my lettings agent. I was very satisfied by the level of service provided and his ability to find just the right property to fit my circumstances. I would recommend Kerim and the team at KFH to anyone! Keep up the good work!
4/5
TrustpilotKFH property management services
KFH has been providing the property management to us for more than 10 years, the service is always great.
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