Jackson-Stops Pimlico reviews in Westminster

★★★★★ 5/5

Trustpilot

Jackson-Stops (Bridport and Dorchester)

Jackson-Stops (Bridport and Dorchester) were supportive, professional, and responsive. This was consistent throughout initial discussions, brochure production, prospective buyer viewings, purchase negotiations, and monitoring the chain leading to a successful conclusion. We can recommend them whole heartedly.

ALAN · 4 February 2022

★★★★★ 5/5

Trustpilot

Richard Jones, Northampton

A somewhat belated review - Richard sold our Northampton house in 2016. I felt the team at Jackson-Stops & Staff did a really excellent job in selling our house. The brochure was well put together and had really superb photographs - it made our Victorian townhouse look so good that I had serious second thoughts about selling it. However, and more significantly, the price they suggested marketing our house at was quite a lot higher than rival agents had suggested. Jackson-Stops only seem to market good quality properties, and ultimately Richard's judgement of the market and his perception of the qualities of our house proved accurate. We achieved a sale at a price that was very acceptable to us. Far and away the best agents to use in Northampton, and if their other offices elsewhere are as well run, a firm I can wholeheartedly recommend, both for buyers and sellers.

Christopher · 6 February 2019

★★★★★ 5/5

Trustpilot

A pleasurable experience.

We were fortunate enough to have the expertise of Philip, Kate and Virginia when buying our house, they are friendly, efficient and knowledgeable making the whole experience a pleasure from start to finish.

Henry · 2 August 2022

★★★★★ 5/5

Trustpilot

Efficient and professional.

We received a very efficient and professional service from JS staff throughout the process!

Sam · 8 February 2024

★★★★★ 1/5

Trustpilot

Pushy and rude

Apart from being 45 minutes late (they had forgotten about me) to a viewing I had arranged the day before. The follow up phonecall from a lady was awful. She was so pushy and arsey in trying to get me to make an offer, and was really rude when I wouldn’t give her personal details she was asking for. She kept saying she was old fashioned and thinks certain things should be done in a certain way, but if you ask me she should be saying she’s out of date. Complete lack of customer service. I was still keeping the house as an option if we changed our minds, however I have binned the brochure and will definitely not be making an offer thanks to this woman completely putting me off. It just confirmed even further that anything to do with this house is just hassle!

Gemma · 21 September 2018

★★★★★ 5/5

Trustpilot

The big move!

This was my first time moving out from home so it was a momentous occasion for all involved. Our estate agent, Jon Sowton, was excellent and made sure everything ran smoothly and has kept in regular contact since to make sure we are ok. Everyone that myself or my mate have been in contact with at Jackson-Stops has been really helpful and professional. I would recommend this company to anyone looking to rent or buy properties in the South-West of London. Jolly good show!

Jimmy · 31 January 2018

★★★★★ 1/5

Trustpilot

Extremely rude and unproffessional

My flat mate and I recently booked second viewings on two rental properties with Jackson-Stops & Staff. The first was booked for 12pm and the second for 12.30. Whilst on route we got stuck in traffic and I immediately called the office to tell them we would be around 10 minutes late. A few minutes later I was called by Liz (a Saturday assistant) who was due to be showing us around. She was extremely rude despite me apologising for the delay. I suggested that if we were too late we could skip the first viewing and go straight to the second as this was the property which we preferred. Liz told me that she 'didn't understand my logic'. She also informed me that she was so cold that she simply couldn't wait outside so she had already gone in. We arrived at the property a few minutes later (around 12.10) and she said we could have an extremely quick look. The entire time she was talking about how she had other viewings to get to. We left and she then informed us that she had not brought her car or the keys for the second property so we would need to walk for 10 minutes back to the office - this was cutting in to our viewing times but she claimed that the fact that we were in a rush was entirely our fault! She suggested that we walk to the property whilst she drove, but I pointed out that this would clearly take even longer and she agreed to let us in the car. As my friend went to get in the front seat she told her to sit in the back as she needed to put her paperwork there - she proceeded to lay two sheets of paper on the front seat. As we drove she repeatedly spoke about she had to get to another customers viewing in 15 minutes so, again, we would have to look around very quickly. She said that 15 minutes were scheduled per viewing but yet she had to be at the next property 15 minutes after our appointment began! She said the next viewing was for a sales property so it was important that she was on time. We were astounded that she was openly telling us that her next viewing was more important than this one. When we expressed our dissatisfaction she became extremely defensive and argued that she was simply being 'direct'. We were disappointed as we liked the properties but simply couldn't work with this agency. We have seen many properties and never received such bad service. Avoid at all costs!

Alice · 27 January 2018

★★★★★ 4/5

Trustpilot

Efficient and professional estate agents.

They handled the viewings and negotiations professionally and efficiently. Kept us informed at every stage and helped get the sale through very quickly against a very tight deadline.

Margo · 22 December 2022

★★★★★ 5/5

Trustpilot

First Class Service

From start to the finish the service we received was first class. Would 100% recommend Jackson-Stops and Ed Russell.

Graham · 7 September 2023

★★★★★ 5/5

Trustpilot

Loren

Loren at Jackson - Stops has been great. Always attentive and prompt in her responses and service

Stephen · 25 October 2023

★★★★★ 1/5

Trustpilot

Unprofessional Conduct

This is a complaint with a solid foundation. My partner and I wasted over a week negotiating to rent a property and the Associate Director with whom we were dealing with, never once returned our calls or called back when he said he would.We spent over 6 hours travelling to and from where we live to do viewings and on the final viewing we even took my step - daughter and step son to show them this is where we are going to live!The Associate Director told us on our final call with him he would call us back by the end of the day (Friday 10thFebruary or Monday morning 13th Feb) When we didn't hear from him, my partner called the office and was told, he is out of the office for a week on holiday! So he had no intention of calling back, this is so unporfessional and for this reason it is indivduals like this, that get estate agents a bad name!

Les · 16 February 2017

★★★★★ 5/5

Trustpilot

Just completed our sale

Just completed our sale. Very impressed by the professionalism of Karl throughout the sale process. Always available, would highly recommend him to any vendors.Victoria Road Formby.

John · 8 February 2023

★★★★★ 5/5

Google

Thank William so much, he is always there to help and responsive for all questions I have.PositiveResponsiveness, Quality, Professionalism, Value

Yuhe · 26 October 2021

★★★★★ 5/5

Google

Rob Dawson helped us with one transaction and since then has helped us with a number of other searches. I have always found him to be very knowledgeable and responsive. I have recommended him to friends.

Guy · 26 October 2021

★★★★★ 5/5

Trustpilot

An excellent service!

Jackson-Stops Chipping Campden provide a very professional and friendly service. The team kept me informed and update throughout the whole process. I had many questions which were always answered and any next steps clearly explained. An excellent overall service!

Esme · 7 March 2021

★★★★★ 5/5

Trustpilot

Jackson Stops, first class execution …

Jackson Stops aimed high on the valuation and delivered. Very determined / hands-on approach. Attracted a lot of interest and numerous visits. Well done to the Bridport & Dorchester team!

Julian · 4 August 2022

★★★★★ 5/5

Google

This is the first time we have rented using Jackston-Stops - they are a very professional and friendly agency and have made our move in process very seamless. Would highly recommend using their services if you are a landlord or prospective tenant.

Nikhil · 27 October 2019

★★★★★ 5/5

Google

Will was always very responsive and professional allowing for a move in a very short time frame.

Clemens · 26 October 2021

★★★★★ 5/5

Trustpilot

Very happy customer

Fantastic help and attention to detail. Couldn't ask for a better service.

Roderick · 24 November 2023

★★★★★ 5/5

Trustpilot

Thank you Jackson - Stops

Excellent service . Property beautifully presented . Efficient Staff . A satisfactory commercial outcome.Had a Buyer on Day one !Thank you all .Would not hesitate to use your company again .

TC · 4 February 2022

★★★★★ 5/5

Trustpilot

Very responsive from initial call

Very responsive from initial call, always someone to answer calls from their office in Bridport, great brochure produced and was able to get many viewings with an eventual sale.

VC · 4 May 2022

★★★★★ 5/5

Trustpilot

Tenant experience

Professional and friendly team for us as tenants.

Ieva · 10 June 2025

★★★★★ 5/5

Trustpilot

Light years ahead of the previous estate agent we used

Great experience with Jackson Stops & Anthony at the Woburn office in particular - light years ahead of the previous estate agent we used - would thoroughly recommend!

Matthew · 18 May 2022

★★★★★ 5/5

Google

Rob and the staff at JS are a real pleasure to be house hunting with - very professional, not pushy and they get the best properties first. Cannot recommend enough!PositiveResponsiveness, Professionalism

Will · 26 October 2021