Jackson-Stops Pimlico reviews in Westminster

★★★★★ 5/5

Google

I had the pleasure of working with Johnny on my recent flat search in Pimlico, and I couldn’t be more satisfied with the experience. From start to finish, Johnny was professional, attentive, and highly knowledgeable about the market. He took the time to understand exactly what I was looking for and helped me navigate the entire process smoothly. What really sets Johnny apart is his exceptional communication. He was always quick to respond (even when he was on holiday!), kept me informed at every step, and was available to answer any questions or concerns I had. His attention to detail and commitment to making sure everything went seamlessly was truly impressive. Whether you’re buying or selling, I highly recommend Johnny as a trusted and skilled real estate agent. He goes above and beyond for his clients!

Jason · 4 October 2024

★★★★★ 5/5

Google

I've been a tenant now with Jackson-Stops since early January and every interaction I've had with the staff at the Pimlico & Westminster office has been exceptional. We worked closely with Henry to secure our flat and found him to be attentive, thorough, and kind. We truly felt as though we had someone on our side throughout the process and he went above and beyond to make sure everything was all set up for our move-in early January which we appreciate wouldn't have been easy with Christmas holidays. Pleased to share that after two months in situ, we haven't had any issues and love our new place.

Megan · 16 March 2026

★★★★★ 5/5

Google

Sasha was really helpful and professional! We had a viewing booked in at a convenient time very easily, and the offer process was all very smooth and well explained. Thank you for your help!

Charlotte · 16 February 2026

★★★★★ 5/5

Google

Honey and the Jackson-Stops have been a dream to work with. After a long, disastrous search, finding a flat with Honey was a refreshing change! Honey was helpful, professional and kind throughout the offer process. For the first time, it …

Naomi · 16 December 2025

★★★★★ 5/5

Google

Sales consultant Johnny Hyslop was amazing, incredibly efficient and a constant support moving flats - a complex operation with many moving parts but nothing was ever too much trouble for him and he worked tirelessly for me and my buyer to secure a smooth transition. Jackson Stops Pimlico & Westminster is absolutely first rate. The advice I received was thoughtful, wise and incredibly helpful throughout - and my sincere thanks also to Harry Buchanan.

Simon · 17 November 2024

★★★★★ 5/5

Trustpilot

Selling our house

We set Jackson Stops the challenge of selling our house in a very difficult market. They produced good quality promotional material and posted effectively on the main sites. After a number of non starters they found us a cash buyer at the asking price. Throughout the staff were courteous and helpful.

Mike · 12 September 2026

★★★★★ 5/5

Google

I appreciate Kristel and her team's support. She started to reaching out in advance and kept contact to ensure she can assist me with viewing arrangements for my property as soon as it becomes available. She understands our requirements and the type of tenant we are looking for. She arranged photo shooting and viewings effectively and efficiently. She was able to get me several offers. All the communication was clear and concise. I am very pleased with her service and would highly recommend her.

JCarms02 · 16 September 2025

★★★★★ 5/5

Trustpilot

I recently had a challenging experience…

I recently had a challenging experience with Jackson Stops Agency regarding necessary repairs to my flat that required me to vacate temporarily. Initially, my attempt to address the issue was frustrating. When I called the agency, I was met with an unhelpful and hurried response from a staff member who informed me that the rental team was in a meeting. She didn't allow me to explain my situation and instead provided me with the email address of someone who was on annual leave, which added to my anxiety and frustration.However, my experience took a turn for the better when I spoke with Jess Lynagh. Jess was incredibly kind and understanding. She listened to my concerns attentively and assured me that she would take care of the situation. Her professionalism and compassion turned a stressful situation into a manageable one.This 5-star review is solely for Jess Lynagh, whose excellent customer service and dedication stood out amidst the challenges I faced with the agency. Thank you, Jess, for your outstanding support!

Mohammad · 17 July 2024

★★★★★ 5/5

Google

We have used Jackson-Stops Pimlico since 2019 and have been impressed with their first-class service, commercial approach and helpfulness. The Residential Lettings team really go above and beyond to help. In our experience Jackson-Stops is superior to other local Estate Agents for both sales and lettings who over promised just to get the business. Jackson-Stops have always delivered. Alex McConnell is excellent - her expertise and practical support is first rate. She has always gone the extra mile. Would highly recommend Alex McConnell and the Residential letting team to any SW1 landlords.

Cee-Ann · 9 September 2025

★★★★★ 5/5

Google

I want to thank Georgia Ward for helping us find the most stunning flat in Pimlico. Georgia was so efficient that we had all paperwork and admin sorted out, keys in hand, and all moved in just 8 days after viewing the property! The fact that we had only contacted Georgia the day before the viewing is even more incredible. So grateful and still amazed at how smooth the whole process was. Georgia you’re a star!

Jo · 26 August 2024

★★★★★ 5/5

Trustpilot

We have recently purchased a house…

We have recently purchased a house using Jackson Stops and Brian was very helpful throughout. He was always in communication and his experience as an estate was a real bonus, owing to the fact that our house sale wasn’t straightforward

Victoria · 10 November 2025

★★★★★ 5/5

Trustpilot

Jackson Stops ..professional, honest, friendly and reliable

Jackson Stops have maintained contact with me for several years whilst life's circumstances affected the decision to sell my home. I have found them to be professional in all aspects of the sales process, honest, friendly and reliable. I shall miss the contact now that they have successfully sold my home and I have moved away from the area.

Mrs · 25 June 2026

★★★★★ 5/5

Google

Harry Buchanan and his team at Jackson-Stops were recommended to me by a local business in Pimlico when I was looking for an Agent to help sell a flat in the area. From the start Harry went the extra mile to be helpful, suggest reliable workmen who could do some necessary work on the property and within a short time the property was sold, when I noticed other similar ones had not. Mission very happily accomplished.

Joanna · 16 September 2025

★★★★★ 5/5

Trustpilot

Don't Hesitate To Use Jackson-Stops

From us finding a house we liked to making an offer, the agent - Samantha, was always approachable and helpful. Samantha monitored the selling process diligently giving us constant updates when there were delays and negotiating with parties when there were was a hold up. Unexpectedly, the first sale was withdrawn after a protracted period and Samantha delivered the unwelcome news sensitively and then went out of her way to find suitable alternatives. Samantha was very caring and diplomatic when dealing with some of the questions I posed and when considering a suitable alternative. All the staff that answered the phone in the Newmarket Office were extremely approachable. Our experience spanned seven months.

Carol · 7 May 2024

★★★★★ 5/5

Google

I have been renting my flat through Jackson Stops from almost 16 years and highly recommend them. Efficient, responsive, highly professional - things are done thoroughly. I recently relet my flat and Georgia was superb! JS also seem to attract great tenants. Who I rent my property to is important to me, and I trust them to find nice decent people I can work with as a landlord.

Lucy · 17 November 2024

★★★★★ 1/5

Google

I don't have a property with them directly, but my partner does, and they will ignore an appliance issue/flat issue for days or weeks, with no reimbursement or alternative solution. He had no heat for over 1 month during Nov/Dec, with no communication regarding alternatives or discounts due to the issue. When the laundry machine broke, he was told "it could be weeks" until the issue was solved. Which is fair and reasonable depending on the problem, but that was not helpful, as it took days for Jackson-Stops to even request an engineer visit. We're still waiting on them even come by to figure out the problem. Not acceptable.

Gemma · 28 April 2024

★★★★★ 1/5

Trustpilot

The Chester branch is an utter waste of…

The Chester branch is an utter waste of time, I enquired about some land and they couldn't be bothered to getting back to me, so if your thinking of selling find another estate agent, I wont be using them. So I will be contacting the land owner directly!

Paul · 12 August 2026

★★★★★ 5/5

Google

I have had sales dealings with Jackson Stops Pimlico since 2019 and would highly recommend Harry and his team. There have been some tricky times (on my side) and the patience, care and good humour shown by Harry over the years has been remarkable. Most recently, I have sold my flat through JS (I would never go anywhere else), and this time Hamish Gibson took the lead along with Johnny and Ellie. There were so many viewings in the space of little over a month, all very efficiently communicated and coordinated by the team. When the offers came, Hamish and Harry's grounded advice and guidance helped me through and ultimately led to a very good sale. I cannot thank them all enough. For professionalism and expertise with enthusiasm and a smile you cannot do better!

Katherine · 24 June 2025

★★★★★ 5/5

Trustpilot

I recently enlisted the services of…Jackson-Stops

I recently enlisted the services of Jackson-Stops to sell my property, and I couldn't be more pleased with the outcome. From start to finish, Anthony and his team demonstrated professionalism, expertise, and a genuine commitment to achieving the best possible results for me. Throughout the entire process, I felt supported by their expert guidance. They provided valuable insights into the local market trends, helped me understand the optimal pricing strategy, and offered practical suggestions for preparing my home for sale. One of the standout aspects of my experience was their exceptional marketing using a variety of channels to showcase my property, including high-quality photographs, engaging descriptions, and targeted online campaigns. Their proactive approach ensured that my listing received maximum exposure, attracting numerous potential buyers. When it came to negotiating offers, Jackson-Stops truly excelled. Their negotiation skills were evident as they advocated on my behalf, securing a favourable price. I appreciated their transparency and ability to navigate the negotiation process with professionalism and finesse. The closing process was handled with precision and efficiency, thanks to the meticulous attention to detail that they demonstrated. They kept me informed every step of the way, addressing any concerns promptly and ensuring a seamless transition to the new owners. In conclusion, I am thoroughly impressed with the level of service provided by Anthony and his team at Jackson-Stops. Selling a home can be a daunting task, but they made the entire experience smooth and stress-free. I highly recommend them to anyone looking to sell their property. Their dedication, expertise, and commitment to client satisfaction truly set them apart.Mandy Soames

Mrs · 28 February 2024

★★★★★ 5/5

Trustpilot

Jackson Stops in Newmarket were…

Jackson Stops in Newmarket were absolutely faultless from our initial meeting with Ed and Lottie, the marketing of our property, to the completion of our house sale.They know the market very well, always keep in touch with updates and are constantly searching to match your home with the right people. Lottie, Kelly, Sam and Tony to name a few were all great but Ed was outstanding. He is very approachable and goes above and beyond to keep everything moving along for everyone involved. Our buyers were also very impressed and appreciative of his help.We will definitely be back if ever we need to use an estate agents again.

Debbie · 22 February 2024

★★★★★ 1/5

Trustpilot

My nightmare thanks to Jackson Stops

UPDATE - thank you to the chairman of Jackson Stops for calling me. Unfortunately leaves me even more frustrated. Not willing to reimburse me for to not delivering our contract but an admission that processes will be reviewed going forward…… I employed Jackson Stops to let my home to an honest, trustworthy, professional individual. I am not a career landlord but needs must whilst I worked away and I trusted the experience of the agent and that my verbal instructions that were met with many assurances would be delivered. I went with this business as had great service when they sold my property but the sale unfortunately collapsed so I felt duty bound to give them the business on the lettings side. The organisation seemed professional and has a great reputation in the area. I was explicit in my instructions and this was met with many assurances. The tenant stopped paying rent 2 months into the tenancy and although helpful at first, Jackson Stops have turned their back on my predicament and ‘closed the file’ . The tenant was actively recommended and championed by the agent whilst others were discounted. The agent wrote he ‘expected the references to come back perfectly’ even though at that time they hadn’t been referenced. I now realise huge red flags weren’t picked up on the applications, information that only the agent had. Now I have sight after the fact, I am wondering how this ever got passed an experienced Director of the business. Perhaps due to the preconceived idea the tenant was ‘ a nice young woman ‘ and ‘perfect’ . As they got paid but didn’t achieve what we’d agreed and are wholly responsible for my financial and emotional stress, I reached out to JS to give them an opportunity to do the right thing. I asked for a gesture from them to help with the mounting costs to recover my home and was flabbergasted to a polite but firm refusal. I am now 6 months into this nightmare with only Jackson Stops ( and the non paying tenant) benefitting from the whole horrid situation. I was told by the Director responsible that Jackson Stops have never had a situation like the one I face. Perhaps this has led them to complacency and why the obvious flaws in the applications weren’t picked up. I accept JS used a third party to reference and I was privy to the ‘pass’ document but that was all we had, that and being led by the agents recommendation. Him being the only one who had met the applicant and the only one with sight of all information. In a recent conversation the director admitted he had noticed potentially fraudulent information had been given. Had he shared this knowledge, we wouldn’t have progressed. I go back to my instructions, I required an honest, trustworthy, professional tenant. There is copious information in the public domain on this individual, again that only the agent had access to at that time that suggested the risk was high my instructions and a happy outcome for their client (me) was not going to be achieved. I maintain that JS were duty bound to give me all the information, regardless of the positive reference result. Beware!! Ask questions, don’t be swayed by a ‘pass’ based on the most basic of checks and don’t allow the agents opinion to sway you as even though you expect due diligence and impartiality, this particular agent may not deliver that for you as they certainly didn’t for me.

Angela · 11 February 2024

★★★★★ 5/5

Trustpilot

Can't recommend highly enough

I was looking for a new estate agent April 23 for a property that I lease. After speaking with Will Jordan at the Alderley Edge branch I knew they were the right company for me. Will was friendly, knowledgeable & is always available if & when I need advice. Unlike my previous estate agent where I got passed from pillar to post & to be quite frank they had become very complacent & were not looking after my best interests. I can not recommend Jackson Stops highly enough. So if you are looking for a change I can assure you, you won't be disappointed. Nearly a year later I can still say it was the best thing I've ever done.

Clare · 9 February 2024

★★★★★ 5/5

Trustpilot

Outstanding Service

We left the marketing and renting of our property with Will Jordan at Jackson - Stops, Alderley Edge. Will made the whole process seamless. He was very professional and took over everything for us, but at the same time kept us informed at every stage. The whole service has been outstanding and extremely friendly, open and professional at all times. We would strongly recommend him and the company to anyone looking for an agent to let their property for them.

Dave · 9 February 2024

★★★★★ 5/5

Trustpilot

Brilliant service from Jackson Stops

I can recommend Jackson Stops knowing the service i have received over decades has been brilliant. The relationship with Anthony Jevons at the Jackson Stops Hale office is built on 30 years of buying and selling property through Anthony and his Jackson Stops colleagues at the Hale and Chester office. The professionalism shown by Jackson Stops has been brilliant on each property sale and purchase, and i wouldn't consider using another estate agent for a UK property. One of the properties that they sold for me near Chester via Stephen Cheshire in Jackson Stops Chester office was sold for £170,000 over the asking price, and the property they sold for my mother in February 2025 in Bowdon sold in just one day after signing up Jackson Stops to sell the property, and there were an additional 4 people due to view it the following day!!!

PHILIP · 18 November 2025