Hamptons Pimlico & Westminster Sales reviews

★★★★★ 5/5

Trustpilot

Hamptons - Excellent Tenant Experience

Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.

Michael · 26 June 2026

★★★★★ 5/5

Google

Thank you so much to Ines and her fantastic team at Pimlico, Hamptons! Ines Riou is a little superstar!!!! ......who goes above and beyond the call of duty, to facilitate the purchase and the sales process. …

Juliette · 17 November 2025

★★★★★ 5/5

Google

Excellent service sorting out a machine repair when an engineer failed three times to attend . Thank you Danish Ashraf from a very satisfied property owner.

Max · 17 February 2026

★★★★★ 5/5

Trustpilot

recently moved into a property

I have recently moved into a property managed by Hamptons, my property manager Danish Ashraf has been very attentive in helping address some minor issues at the property. Danish is always prompt in responding to emails and phone calls. I am very pleased with the service provided by Hamptons.

Virginia · 28 April 2026

★★★★★ 5/5

Trustpilot

Patryk Property Manager

Patryk has been my property manager for three years and he’s always very professional. He communicates well, regularly keeping me updated on issues, from start to finish.

Miss · 23 September 2026

★★★★★ 5/5

Trustpilot

Apartment 5 West Wing SL4 3TD Windsor

We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.

Mustafa · 2 June 2026

★★★★★ 5/5

Google

Danish Ashraf is an excellent property manager! A very friendly, helpful and calming man to assure that my needs are met.

Harrison · 17 March 2026

★★★★★ 5/5

Trustpilot

Patryk Lehmann has been a fantastic…

Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.

Sam · 23 September 2026

★★★★★ 1/5

Google

Their unresponsiveness has been quite disappointing. They are often unreachable and took several attempts to respond to my calls and emails. Despite requesting an appointment at least a week in advance and mutually agreeing on a specific time, they informed me of the cancellation just two hours before the scheduled meeting, citing the tenant's cancellation! Thanks to Ines R. and all team as you embrassed me to my foreign friend who will leave in a few days 👏 Definitely wouldn't expect such a behavior from Hamptons 🙄

Ahmet · 29 December 2023

★★★★★ 1/5

Google

Their unresponsiveness has been quite disappointing. They are often unreachable and took several attempts to respond to my calls and emails. Despite requesting an appointment at least a week in advance and mutually agreeing on a specific time, they informed me of the cancellation just two hours before the scheduled meeting, citing the tenant's cancellation! Thanks to Ines R. and all team as you embrassed me to my foreign friend who will leave in a few days 👏 Definitely wouldn't expect such a behavior from Hamptons 🙄

A · 25 December 2023

★★★★★ 5/5

Trustpilot

A Positive Experience as a Tenant

For many years I continue to have a positive experience with Hamptons. My property manager (Danish Ashraf) has always been responsive, professional, and helpful, particularly when recently dealing with a leak and arranging the replacement of a boiler and shower. Communication has been excellent throughout, and I would happily recommend their property management services.

Emel · 1 June 2026

★★★★★ 5/5

Google

From the initial marketing to the final completion, Hamptons Pimlico were nothing but professional, competent, knowledgeable and above all patient getting the sale across the line. The main team I worked with were all excellent. Like many house sales, it was complicated. But communications were always excellent. I would receive a call on a near day basis to keep me up to speed, they would return calls totally promptly and their realistic and pragmatic ability kept it all on track. But most of all they were just decent good people to work with.

Ashley · 29 November 2023

★★★★★ 5/5

Google

We have had a marathon with selling my Pimlico flat - seven months!- and thanks to Sean Williams' and Ines Riou's excellent input, we finally crossed the finishing line, on the edge of our seats- In spite of all the spanners in the works from 'the other side' I found it an enjoyable time thanks to Sean's and Ines' diplomacy, endless patience and deep knowledge of the issues we came up against. I learned a lot! Thank you both and I wish you all the best for the future. Inger

Inger · 26 October 2023

★★★★★ 5/5

Google

Purchasing our new home with Ines from the Hamptons Pimlico office was a good experience for us. Ines was professional, knowledgeable, she knew lots about the property we were buying and was flexible about us coming and seeing it before we exchanged and completed, making the time. She didn’t do pushy sales, which has put us off many properties in the past, but let us see and take in the property of our own accord and was there with a fountain of knowledge when we asked. The sales process was smooth and quick and all went to plan, which we hear is not the norm at the moment! We were really pleased with the service and experience and would definitely use this Hamptons branch again.

Felicity · 26 October 2023

★★★★★ 5/5

Google

An amazing professional experience from day one to completion. The whole team went the extra mile and we could not be happier with our experience. From the first engagement meeting, the magnificent photos/brochure, the number of private clients, the professional sales patter and professional negotiations right through to completion we could not have been happier. We felt Hamptons were really on our case chasing estate agents and solicitors up and down the chain. How premier estate agents should perform. Particular thanks to William who kept us fully informed at all times.

Peter · 26 October 2023

★★★★★ 5/5

Google

Working with William Neville-Smith to secure our first home was a pleasure. He was informative, efficient and completely charming. I would absolutely recommend William to anyone looking to buy a home in the area and know that he will make your experience as smooth as possible. Having viewed many properties with many different agents, William stood out for his elegant and non-pushy manner. If I was selling a home, I would want William to be managing the sale. An excellent sales consultant and an all-round excellent guy!

Laurel · 26 October 2023

★★★★★ 5/5

Google

Hamptons Pimlico provided us with a great service in selling our house. Having prepared an excellent sales brochure, they kept us fully informed of planned viewings and the outcomes. They also showed sensitivity towards the needs of our tenants. After we had accepted an offer, the purchaser sought a price reduction, much to our frustration. It seemed that the deal would fall apart, but Sean Williams managed to find a compromise that was acceptable to both sides. There was an extended period between the date of the offer and exchange of contracts because we had to wait for our tenants to move out. Throughout this period Sean stayed in close contact with the purchaser, to maintain the purchaser's interest. Just before completion, Hamptons arranged for a clearance company to remove the furniture from the house. One item we wished to keep was a large gilt framed mirror, which we planned to store with friends. However, as they were away on holiday, Sean suggested that the mirror be stored in his office during the interim. This shows how Hamptons goes above and beyond for its clients.

John · 26 October 2023

★★★★★ 5/5

Google

Sean Williams and his team at Hamptons Pimlico have been incredible throughout our move. A special thanks to William Neville-Smith who found a buyer very quickly for our property and handled the whole sale beautifully. This has been the second time we have worked with the team and through both sales and purchases, they supported us with professionalism, courtesy and warmth. Having worked with other agents in the area, I can honestly say that Hamptons are a cut above the rest. They truly understand the market and are able to offer a bespoke service to their clients, which means that you feel in very safe and professional hands and the right buyer is matched with the right vendor. Thank you so much for all your help!

Petrouchka · 26 October 2023

★★★★★ 5/5

Trustpilot

The very fast and efficient response I…

The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.

Ian · 17 March 2026

★★★★★ 5/5

Google

Ines at Hamptons is professional and straightforward. It was reassuring to have her on-hand throughout the buying process. Ines moved things forward efficiently and sensitively. She and the seller clearly had good communication between them, and were both thoughtful and forthcoming with extra useful information for me as the buyer. All-in-all, buying with Hamptons Pimlico was a smooth, quick process, and as stress-free as a property transaction can be! Many thanks Ines, I'm over the moon with my new little abode and grateful to you for helping to make it happen. All the best to you, Emma.

E · 16 April 2025

★★★★★ 5/5

Trustpilot

Brilliant Service Throughout

We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.

Dodd · 17 April 2026

★★★★★ 5/5

Google

Our experience with Hamptons, when buying our first home, specifically with Ines, was very positive from start to finish. Ines was highly responsive, and communication was easy. We were grateful as, at times when we were getting frustrated with the lack of information coming via the solicitors, she coordinated direct with the sellers to quicken things up. Occasionally it was challenging as I think messages were getting mixed up and confused between us and the sellers, but it’s hard to know who was at fault for this, with a lot of information coming through the solicitors. In any case, Ines worked to ensure we could get through these stumbling blocks and we came out with a good outcome. It was also very easy to arrange any viewings or surveys at short notice during the process. Finally, we liked that at the very start of the process we weren’t being pushed anything that we weren’t interested in and didn’t meet our criteria, and the interactions remained relaxed which suited us well. Thanks to Ines for the work, and to Sean at the very end.

Elliot · 10 April 2025

★★★★★ 1/5

Trustpilot

Hamptons Letting Agents APALLING

Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.

Laurie · 3 July 2023

★★★★★ 5/5

Trustpilot

Excellent Property Manager.

David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.

Mr · 22 March 2026