Trusted Agent profile

Hamptons Pimlico & Westminster Sales reviews

4.3

★★★★★ Great

1,556 reviews across 2 platforms

50 Belgrave Road, London, SW1V 1RQ, Westminster SW1V 1RQ

Hamptons's Westminster office at 50 Belgrave Road is rated 4.3 out of 5 across 1,556 reviews on two platforms, including 168 Google reviews rated 4.6. The 1,388 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.6 / 5

168

Reviews on Google

This office

Trustpilot logo

1,388

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Westminster office, from every platform, shown as written. First names only.

5/5

Trustpilot

We would recommend Hamptons

We would recommend Hamptons as a pleasant, efficient and very responsive agency. Even from the start, we had a very nice viewing experience and agreeing the tenancy was a smooth and easy process too. Throughout our tenancy, Daniel Johnson has been especially helpful and responsive whenever we’ve had any issues, We haven’t had too many issues but whenever we have, they’ve always been sorted quickly. We also like how they always try to get the same local contractors to do any maintenance work, and the contractors have always been friendly and efficient.

Nik · 1 August 2026

Agent replied · 24 September 2026

Thank you for taking the time to share your experience and for your recommendation. We are delighted to hear that you have found Hamptons to be pleasant, efficient and responsive throughout your tenancy journey, from your initial viewing through to ongoing property management support. It is particularly wonderful to hear your recognition of Daniel Johnson. We pride ourselves on providing prompt, professional service, and it is great to know that Daniel has been so helpful and responsive whenever assistance has been needed. We are also pleased that maintenance matters have been resolved quickly and that your experiences with our local contractors have been consistently positive. Keeping our customers informed and providing clear, reliable communication is extremely important to us, so it is rewarding to hear that you have felt reassured and well supported throughout your tenancy. Thank you again for your kind words and for recommending Hamptons. We truly appreciate your feedback and will ensure that Daniel and the Harpenden team receive your comments.

5/5

Trustpilot

Katie May - Caterham Branch

katie May at Hamptons Caterham has been managing my let property for a while now. i find Katie very professional. Her telephone manner is extremely friendly. She is very proactive at dealing with my queries or anything i’m concerned about. Katie is extremely good at keeping me informed of any actions she is dealing with on my behalf. I recommend her very highly to manage property for clients. Thank you Katie for all your support

Diana · 6 August 2026

Agent replied · 24 September 2026

Thank you for taking the time to leave such a positive review. We are delighted to hear about your experience with Katie and the service she has provided in managing your property. It is wonderful to know that her professionalism, friendly approach and proactive communication have helped give you confidence that your property is being well looked after. Keeping our landlords informed and responding promptly to any concerns is a key part of the service we aim to deliver, so it is particularly pleasing to hear that Katie has consistently met your expectations in these areas. Thank you again for your kind words and recommendation. We will be sure to share your feedback with Katie and the Caterham team.

1/5

Trustpilot

Rent somewhere else. Disappointing and unprofessional

Extremely disappointing experience with Hamptons. Rented a flat through this agency. Being told that the property was "ready to go". The keys have been handed on the street (found out later we were missing some keys to access the water, gas and electricity meters). As soon i got in, i found some maintenance issues which have been reported straight away to the property manager. Once i moved into the flat, I realised that the boiler was not working, and therefore there was no hot water and no heating in the flat. It took 17 days since it was flagged for the property manager and the landlord to solve the problem. In the meantime, i was suggested to buy a daily gym pass or to go to a friend to take a shower. We have been promised a rent free period for the time without the boiler (emails proving that). Eventually, out of the 17 days, only 14 have been discounted without any explanation. Some of the maintenance issues have been solved and paid by myself, some other are still not solved after over 70 days. In addition, i had to pay the outstanding debts to the old energy supplier (42£) to be able to switch my account into the new flat. The agency only works in the interest of the landlords. There is no support to the tenants. The property manager has only communicated via email, not a call or a visit to try to solve the situation. No one else in the office took ownership of this case, including the agent who signed our contract. All the maintenance issues could have been easily spotted with a 10 minutes check by the landlord or the agency prior the rental agreement. Lights not working, hole in the sink, leaking shower and tub, boiler not working, malfunctioning fan extractor, all problems that someone with a bit of professionalism would easily spot. Stay away from this agency, at least from this branch. Rent somewhere else.

Mattia · 12 June 2026

Agent replied · 24 June 2026

Thank you for taking the time to share your feedback with us. Providing excellent customer service is very important to us, and we’re sorry to hear about your experience. We would appreciate the opportunity to look into this further, so please feel free to contact us at customercare@hamptons.co.uk with your details. Thank you again.

5/5

Trustpilot

Patryk Lehmann - Hamptons Windsor branch

Patryk Lehmann (Hamptons Windsor branch) has been dealing with an going issue with an apartment roof, prolonged by continual changes of estate managing agents and the roof issue not being resolved properly. Patryk has done an excellent job by regularly chasing the new estate management company and the roof has finally been repaired. Thank you to Patryk for providing such excellent customer service.

Clive · 17 August 2026

Agent replied · 24 September 2026

Thank you for taking the time to leave such a positive review. We're delighted to hear that Patryk kept you updated and continued to pursue the matter despite the challenges caused by changes in the managing agents and the delays in resolving the roof issue. We understand how frustrating a prolonged maintenance issue can be, so it's great to know that Patryk's persistence and commitment to finding a resolution made a positive difference to your experience. Your kind comments have been shared with Patryk and the team at Windsor, who will be pleased to receive your feedback. Thank you again for your recognition and for choosing Hamptons.

5/5

Google

Market is competitive and multiple agents of various standing operate locally. Everything comes at a cost, but difference in fee structure should be assessed against the quality of the pool of potential tenants each network has access to and the scope of service the landlord requires. Based on my experience as a fully managed landlord in Pimlico, the team at Hamptons earns their fees by i) selecting upfront respectful and reputable candidates, so to avoid a continuous rotation of short term tenants and the associated higher wear and tear of the properly; this has not resulted in gaps in occupancy ii) ensuring continuity in the end-to-end management of the contract (registration of the deposit, checking in/out, daily and out-of-hours dealing with maintenance issues, regular inspections, mandatory certifications, etc). April K and the team are readily reachable either via email and phone and have been instrumental in providing peace of mind in relation to a process which seems trivial, but instead is increasingly subject in the UK to pervasive regulation and requirements. Hamptons online portal: I don’t know how widespread its use is, but it has been for me a recent finding which has quickly become a golden repository for all those statements, certificates, bills, etc. which the new tax reporting gradually introduced by MTD will require.

D · 17 March 2026

Agent replied · 17 April 2026

Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

We’ve been renting for years and have dealt with quite a few property managers, but this was by far the best experience we’ve had. Our property manager Danish Ashraf was always incredibly responsive, quick to resolve any issues that came up, and consistently friendly and professional throughout our tenancy. Every concern we raised was handled promptly and efficiently, which made a huge difference and gave us real peace of mind. It’s rare to find someone so reliable and genuinely helpful in this role. We’re very grateful for all the support and would highly recommend them to any tenants or landlords looking for a great property manager.

Ellie · 17 March 2026

Agent replied · 17 April 2026

Thank you for your kind words! We strive to provide exceptional service to our clients and it's great to hear that you had such a positive experience with our property manager, Danish. We appreciate your trust in us and will continue to be there for you in the future. Thank you for recommending us to others, it means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We’ve had a positive experience with Hamptons, particularly with our Property Manager, Danish Ashraf. He consistently handles our dealings with efficiency and professionalism. Danish is always responsive and ensures any concerns are addressed promptly. His clear communication and effective management of tasks such as coordinating maintenance and handling paperwork have made the business relationship straightforward. We’ve been very satisfied with his service and appreciate the reliability he brings to the role.

J · 17 March 2026

Agent replied · 17 April 2026

Thank you for your kind words about our Property Manager, Danish! We are delighted to hear that he consistently provides efficient and professional service. His responsiveness, clear communication, and effective management truly make our business relationship straightforward. We value his reliability and are happy to know you are satisfied with his service. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Danish has been a fantastic agent to work with. He’s always responsive, friendly, and proactive in addressing any issues that arise. Communication is clear and timely, and he does a great job mediating between tenants and landlords to ensure things are handled smoothly. We’ve always felt that he genuinely has the tenants’ best interests at heart while remaining professional and balanced. Highly recommend working with him.

Diana · 17 March 2026

Agent replied · 17 April 2026

Thank you for the glowing review! We are grateful for your trust and are thrilled to hear that Danish has provided excellent service. His dedication to both tenants and landlords is what sets us apart. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Paul Sargeson was the agent throughout our process of buying a property. He is professional, and actually cares about both seller and buyer. He kept us constantly updated on developments, and gave us great advice. He was always ready to make himself available when we wanted to view the property. It was a pleasure to get to know him, he is an asset to the team.

Matthew · 17 March 2026

Agent replied · 17 April 2026

Thank you for your kind words about our agent, Paul! We take great pride in providing professional and caring service to both buyers and sellers. We value your feedback and are thrilled to hear about your positive experience. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

My property manager - Danish Ashraf was always extremely helpful and responsive regarding all maintenance issues related to the property. Sometimes out of the blue he would call and ask if everything was OK with the property and if there was anything he could do to assist. Danish, thank you so much for your help over the past few years. You are a great professional!

Sol · 17 March 2026

Agent replied · 17 April 2026

Thank you for taking the time to share your positive experience with Danish Ashraf as your property manager! We're happy to hear that he goes above and beyond to ensure your property is well-maintained and that you have a great customer experience. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Hamptons in Maidenhead have managed…

Hamptons in Maidenhead have managed several properties for me over the past ten years. The service I have received from the entire team and in particular from Harjeet Kaur has been extraordinary; attention to detail and super-efficient, many times going above and beyond expectations. I can highly recommend their all-round management services!

Chris · 17 June 2026

Agent replied · 24 June 2026

Thank you for taking the time to leave such a wonderful review and for your continued trust in Hamptons over the past ten years. We are delighted to hear that you have been so pleased with the service provided by our Maidenhead team. Delivering a professional, efficient, and reliable property management service is extremely important to us, and it is fantastic to know that this has been reflected in your experience. We are especially grateful for your kind comments about Harjeet Kaur. Her dedication, attention to detail, and commitment to going above and beyond for our clients are qualities we greatly value, and we will be sure to share your feedback with her and the wider team. Thank you once again for your recommendation. We truly appreciate your support and look forward to continuing to assist you with your properties for many years to come.

5/5

Trustpilot

Been a tenant with Hamptons for 1 year…

Been a tenant with Hamptons for 1 year and so far it’s been great. Danish Ashraf has been the best as a property manager - super responsive to my queries and in making sure things actually get done, not just promised.

Elise · 26 August 2026

Agent replied · 24 September 2026

Thank you for taking the time to leave such a positive review. We are delighted to hear that your experience as a tenant over the past year has been such a positive one. It is particularly rewarding to know that Danish has provided the responsive, proactive and reliable service that we strive to deliver for all of our customers. Your comments about being kept informed, receiving prompt assistance and not having to chase for updates are especially appreciated, as we understand how important clear communication is throughout a tenancy. We will be sure to share your kind feedback with Danish, who I know will be pleased to hear that his efforts have made such a positive difference to your experience. Thank you again for your recommendation and for choosing Hamptons. We look forward to continuing to support you throughout your tenancy.

5/5

Google

Above and Beyond. Had a great experience with selling my Pimlico flat with Hamptons. Sean shared his professional expertise and so did Ines Riou, who went above and beyond to finalize a tricky sale. Ines was the lynchpin that kept two sets of solicitors moving and calmly kept communications flowing. Would highly recommend for future sales.

Jennie · 10 April 2026

Agent replied · 17 April 2026

Thank you for your glowing review! Our team at Hamptons is dedicated to providing exceptional service and we are thrilled to hear that Sean and Ines went above and beyond for you. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Danish Ashraf, the personnel who take cares of my apartment, and attend day to day errans , is a very responsiblre and caring person . As apartment owner who resides in Hong Kong, I felt hapy and confidence he will execute the works assigned to him. Thank you Danish and you are a valuable asset to the Hampton.

Kim · 17 March 2026

Agent replied · 17 April 2026

Thank you for your positive feedback, we are happy to hear that Danish has been a responsible and caring person in taking care of your apartment. We will continue to ensure that he executes his tasks with the utmost professionalism and efficiency. Thank you for trusting us with your property and for recognising Danish as a valuable asset to our team. Best wishes, Lucy, Customer Feedback and Support Team

2/5

Trustpilot

My experience with Hampton Managing…

My experience with Hampton Managing Agents has been mixed. While initial responses to reported issues are generally reasonable, the overall handling of repairs has often been slow, with a lack of clear timelines and effective follow-through.

Alison · 12 August 2026

Agent replied · 24 September 2026

Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not fully met your expectations and appreciate the detailed comments you have provided regarding the handling of repairs and contractor management. We recognise how frustrating it can be when repairs take longer than anticipated, particularly where specialist parts, contractor availability or landlord-appointed contractors can impact timescales. We also understand the importance of clear communication, regular updates and having greater certainty around repair progress and completion dates. Your comments regarding communication, coordination and the management of repair timelines have been noted and will be shared with the relevant teams. Feedback such as yours is invaluable in helping us identify areas where we can improve the service we provide to our tenants. We would welcome the opportunity to discuss your experience further and review the specific concerns you have raised. Please contact our Customer Care team at customercare@hamptons.co.uk, and we will be happy to investigate the matter in more detail.

5/5

Trustpilot

Hamptons excellent service

I have had a very positive experience dealing with Danish Ashraf at Hamptons. Danish has been professional, responsive and extremely helpful throughout, dealing with queries promptly and keeping me updated whenever required.

Paulo · 3 August 2026

Agent replied · 24 September 2026

Thank you for taking the time to leave such a wonderful review. I am delighted to hear about your positive experience with Danish. Providing professional, responsive and proactive service is something we strive for, and it is fantastic to know that Danish's communication, dedication and willingness to assist have made such a positive impact. I will ensure your kind feedback is shared with Danish and his manager, as I know he will be pleased to hear that his efforts have been recognised and appreciated. We are also incredibly grateful for your loyalty over the past ten years. Your continued trust in Hamptons means a great deal to us, and we are delighted that you remain happy with the service you receive. Thank you again for your recommendation and for taking the time to share your experience. We look forward to continuing to support you for many years to come

5/5

Trustpilot

Nicole Drakket is Top of the line elite property manager

Huge shoutout to Nicole Drakket at Hamptons. Throughout my tenancy, Nicole has been exceptionally supportive, communicative, and truly goes above and beyond to help navigate issues as quickly as she can.

Irene · 7 August 2026

Agent replied · 24 September 2026

Thank you for taking the time to leave such a lovely review. We are delighted to hear about your positive experience with Nicole. Providing a high level of customer service is extremely important to us, and it is wonderful to know that Nicole's patience, professionalism and commitment to keeping you informed have made such a positive impact throughout your tenancy. Your kind words will be shared with Nicole and her manager, and I am sure they will be greatly appreciated. Thank you again for your feedback, and we wish you all the very best for the future.

5/5

Trustpilot

Patryk is our Property Manager

Patryk is our Property Manager, and is very helpful and always is there to help. Recently we had an issue with an appliance and the problem was solved within the same day, we could not be grateful enough for Patryk's help.

Chris · 24 May 2026

Agent replied · 24 June 2026

Thank you for your excellent review. We are very grateful for your feedback and delighted to hear that you had a positive experience with our team. Receiving comments such as yours is always encouraging and serves as a great recognition of the hard work and dedication of our colleagues. We appreciate you taking the time to share your experience and look forward to assisting you again in the future. Thank you once again for your kind words.

5/5

Trustpilot

Thank you Hamtptons Balham

I would like to warmly recommend Bernardo and Tiffany at Hamptons Balham. They have been helpful, kind, informative, supportive in a very stressful moment - finding a new home.

Maria · 13 August 2026

Agent replied · 24 September 2026

Thank you for taking the time to leave such a lovely review. We are delighted to hear that Bernardo and Tiffany provided such helpful, kind and supportive service during what can often be a stressful time. Finding a new home is a significant milestone, and it is wonderful to know that their professionalism, guidance and communication helped make the experience both enjoyable and positive for you. Your feedback will be shared with Bernardo, Tiffany and the wider Balham team, who will be thrilled to receive your recognition. Thank you again for your recommendation, and we wish you every happiness in your new home.

5/5

Trustpilot

I would like to provide feedback for Danish Ashraf from Hamptons

I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!

Louise · 12 July 2026

Agent replied · 24 September 2026

Thank you for taking the time to share such detailed feedback about Danish. We're delighted to hear that your experience working with him over the past eight months has been so positive. It is wonderful to know that his friendly and approachable manner, responsiveness, professionalism, and dedication have made such a difference. We're especially pleased that you value his ability to remain calm under pressure, communicate effectively, provide practical solutions, and keep you informed throughout the process. Your comments about his organisation, reliability, understanding of a landlord's perspective, and sense of humour are greatly appreciated and will be shared with Danish and his managers. Thank you again for your kind words and for recognising Danish's hard work and commitment

5/5

Trustpilot

Great experience overall

I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.

Rashed · 26 June 2026

Agent replied · 24 September 2026

Thank you for taking the time to leave such positive feedback. We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience. A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments. We wish you all the best i and thank you for choosing Hamptons.

1/5

Trustpilot

Very bad experience

Very bad experience. Incompetent staff who don’t listen and try to fob off repairs. The property we were given is so badly built whereby there’s massive gaps in doors that Hampton came and put some cello tape to stop the cold drafts. Absolute joke of a company. An emergency toilet repair was reported and Hamptons said to manage with buckets of water down the toilet till office opens after bank holiday. A washing machine provided with property was left for over 3 weeks until somebody bothered to respond to my constant reports almost everyday. No apology just absolute incompetence from staff who simply don’t care about repairs just collecting rent. We are a family which includes vulnerable tenants yet completely ignored and almost bullied not to report repairs

Sim · 24 May 2026

Agent replied · 24 June 2026

Thank you for sharing your feedback with us. We are committed to providing a high standard of service and are disappointed to learn that you feel we have fallen short on this occasion. We take all feedback seriously and would welcome the opportunity to understand more about your experience. If you would like us to investigate your concerns, please email customercare@hamptons.co.uk with your contact details and any relevant information, and a member of our team will be in touch. Thank you for bringing this matter to our attention.

5/5

Google

We’re constantly impressed by how thorough Danish has been in managing anything that comes up in the flat. He’s consistently responsive, proactive, and detail-oriented, and issues are handled quickly and professionally. Communication has been clear throughout, which we really appreciate.

Ashton · 17 March 2026

Agent replied · 17 April 2026

Thank you so much for your kind words! We take pride in providing exceptional service and ensuring that any issues are promptly and professionally resolved. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Trustpilot

I have been using Hamptons to help me manage a property

I have been using Hamptons to help me with the rental of my property since they moved to Blackheath. I recently have upgraded to their management service and I couldn’t be more delighted with the service I’ve received from the entire team there. My point of contact there is Abida Tasnim who is simply superb. Her response time is immediate and her attention to detail and professionalism second to none. I feel in very safe hands there with her and Alan Van and could not rate this Blackheath branch highly enough.

Ailish · 15 May 2026

Agent replied · 24 June 2026

Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with our team. Knowing that our efforts have been appreciated means a great deal to us, and your comments will be warmly received by those involved. Thank you for taking the time to share your experience. We truly value your feedback and your support.

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Read Hamptons's Google reviews

Questions about Hamptons Pimlico & Westminster Sales

How many reviews does Hamptons Pimlico & Westminster Sales have?

Hamptons's Westminster office has 1,556 reviews across two platforms: 168 on Google, 1,388 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Hamptons Pimlico & Westminster Sales's rating?

Hamptons Pimlico & Westminster Sales is rated 4.3 out of 5 across all 1,556 reviews, and 4.6 out of 5 on Google from 168 reviews, checked 9 October 2026.

Where is Hamptons's Westminster office?

Hamptons Pimlico & Westminster Sales, 50 Belgrave Road, London, SW1V 1RQ, Westminster SW1V 1RQ.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.