Trusted Agent profile · Westminster
★★★★★
1,413 reviews across 2 platforms
Sixth Floor, UK House Oxford Street, London, W1D 1NN, Westminster, W1D 1NN
Hamptons's office in Westminster, at Sixth Floor, is rated 4.2 out of 5 across 1,413 reviews on two platforms, including 19 Google reviews rated 4.2.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotChloe Gorton excellent property manager!
Chloe Gorton is our agent at Hamptons and from the moment she was taken on as our property manager we have had nothing but excellent service and feel like we have been properly heard and taken care of. Responsive, caring and polite are a few of the many attributes Chloe has shown. We are grateful for her hard work and professional approach, it is very refreshing.
5/5
TrustpilotGreat experience with Alex at Hamptons, Earlsfield
I have recently sold my house through Alex at Hamptons in Earlsfield. It’s a stressful experience and there’s always niggles, issues to solve and I found Alex to be highly responsive, engaging and solution oriented. There was no overselling/promising, just great comms and a straightforward approach. I have sold a number of houses and flats through other agents and this was by far the smoothest experience due in large part to Alex!
5/5
TrustpilotHamptons, big thumbs up.
Been tenant under Hamptons for about a year and a half now, had leak issue with boiler. Contacted Hamptons, dealt with Lucy Pickles. She responded very quickly and we went through landlords plumber. Sadly, though not fault of Lucy, or landlord the plumber turned up for repair but never returned to complete despite everyone trying to contact him. At all times Lucy stayed in contact with me to make sure there was progress and intervened on my behalf when there wasn't. Eventually to ensure the issues was completed Hamptons sent there own people to get the job done which was completed without any further delay. Big thanks to Lucy and Hamptons for being so helpful.
5/5
TrustpilotAbsolute gem
Kellie Williams has been managing my property in Blackheath in an absolutely professional and efficient manner. She is responsive, friendly, and proactive, dealing with sometimes tricky issues with a positive attitude. My life has been stress-free thanks to her 5-star help. The whole team (letting and sales) at Hamptons has been of top quality and I am so happy to have peace of mind. Highly recommended.
5/5
TrustpilotProperty Let
Mandy D’Orta is extremely professional and efficient dealing with any issues which have arisen with my property. The communication with updates and when things have been resolved is to a high standard and I’m very impressed with the service Mandy and the rest of her team have given me with my property let so far. I wholeheartedly recommend them to any future or current landlord or tenant!
5/5
TrustpilotOliver
Oliver, Justin, Emily and the team at Hamptons have been efficient, reliable, and a pleasure to work with. We were under time pressure to sell, yet Hamptons went about the process in a professional way, with calmness, expertise and the desire to get the required price at breakneck speed. We would certainly recommend Hamptons Chiswick for their approach and ability to communicate effectively throughout the process. Top work Oliver..!!
Thank you for leaving us a review. It is wonderful to hear Oliver and team have provided you with such a high level of customer service and in particular were able to work in line with your time scales. Feedback is very important to us and we look forward to making Oliver, Justin, Emily and the whole team aware of your review. Thank you again.
5/5
TrustpilotAmazing customer service from our property manager
Hanna Hornstein is a professional and approachable Property Manager. From my experience, our correspondence with Hanna has always been positive and efficient. She is hands-on, supportive and genuinely cares about her clients. Thank you for making our experience with Hamptons a delightful one and helping us feel at ease when challenging situations arise. I would totally recommend Hamtpons for this reason. Thank you again Hanna!
4/5
TrustpilotHelpful, courteous and competent.…
I have been with Hamptons for a number of years now but this year is the first year my property has been fully managed by the company. Shahena Ali has been my main point of contact since full management began and I have always found her to be very helpful, prompt to act and courteous and understanding at all times. I feel confident in her ability to deal with situations in a calm professional manner.
5/5
TrustpilotRenting with Hamptons
We've just come to the end of a four-year tenancy managed by Hamptons. Huge thanks to Sharon at the Stratford office for being so helpful throughout our tenancy and particularly while we tried to manage the end of our contract while also navigating a house purchase with ever-shifting dates! Having rented various properties with many different agents over the years, we can whole-heartedly say that our experience with Hamptons was by far the best. The few issues we experienced were dealt with promptly and effectively by the property management team (thank you Katie!). The check-out experience was also great - thank you Camillie for the swift communication.We would highly recommend renting with Hamptons. Thank you!
1/5
TrustpilotExtremely disappointing experience with Hamptons at Whyteleafe House
I rented my property through them and remained in contact throughout my tenancy, including during a prolonged and serious noise issue from a neighbouring flat. Despite repeated complaints over many months, communication was largely limited to messages being passed back and forth, with no clear ownership or meaningful resolution.
5/5
TrustpilotMade Moving Easy from Start to Finish
We recently worked with the Hamptons Earlsfield team to rent a house and I couldn't recommend them enough. Our agent Vita was extremely professional from start to finish, from responding promptly to emails and helping us patiently through the whole process. On moving house we met the rest of the team in the Earlsfield office and they were all so helpful in ensuring our move was as stress free as possible. I would reccomend the Hamptons team to anyone.
5/5
TrustpilotBrilliant service from Hamptons Godalming
I’ve just exchanged on a property and can thoroughly recommend Hamptons Godalming. Ross and Pippa were brilliant at managing viewings, responding to questions, and giving me regular updates. The team at Godalming were always available on the phone and were quick to respond giving me reassurance as a first time buyer that all the right things were happening at the right times.
Thank you for your feedback about Ross and Pippa, we look forward sharing your review with them.
1/5
TrustpilotHamptons consistently overcharges for…
Hamptons consistently overcharges for repairs when they manage your property.I have been a client of Hamptons for 3 years so I have had the opportunity to observe the pattern of behaviours when it comes to overcharging on various occasions. I have been into properties for over 10 years and use to do everything myself, so I know what things cost.When Hamptons send their plumber, it will cost you twice what a normal plumber will charge. For their roofer it is between 4 and 10 times the normal price. For me, the final straw was when they quoted me for 3 sashes windows that needed to be replaced. Not the whole frame, just the bottom sashes. Their quote came up to, all included, £ 12’089. I was so shocked by this price that I have asked my neighbour, who has similar job done to their window, for recommendation. Their tradesman quoted me, all included, £ 1920, for the same exact job. That is more than £ 10K overcharged!Hamptons regularly let dishonest tradesmen overcharged their clients because once the quote is higher than £ 1800, Hamptons can charge an extra 10% to “manage” the quote. That is on top of the 4% a month that I was already paying for management. In this example of the sashes that needed replacement, it would have generated over £1K net profit, directly in Hamptons pocket. I found it truly shocking. Obviously, I have terminated my contract with Hamptons as I don’t like to be taken for a ride. I just believe other people need to be aware of their practice.
5/5
TrustpilotGreat service
I just bought my first flat through Hamptons Chiswick in London. Oliver was my life saver - the flat took much longer to exchange than it should have due to my incompetent solicitor but Oliver really tried to help to ensure the chain didn't fall apart. I also appreciated that he wasn't like the awful pushy London estate agent stereotype who actually put you off properties.Thanks Oliver!
Thank you for leaving us a review Louise. It is fantastic to receive such wonderful feedback about Oliver and the Chiswick team, and we look forward to sharing your review with them, thank you again.
5/5
TrustpilotI would like to add more than 5 stars…
I would like to add more than 5 stars for Hanna Hornstein, a kind person is always available. With Hanna if I have a problem with my apartment, she always manages to solve it and find the solution. I've never met people like that and I'm happy for that it's right to write it. Thanks Hanna for everything
5/5
TrustpilotHamptons - 5 Stars!
Paul and the team at Hamptons are truly fantastic, particularly Jocelyn who is the Property Manager for my properties. If there was an option for 6 stars then they would get it. They have taken all of the stress out of letting out my flat as a first time landlord. The whole process has been incredibly clear throughout and the team are incredibly knowledgeable regarding all of the obligatory rules and regulations. Nothing is too much for them. I am incredibly happy with the service provided by Paul and his team and could not recommend them more highly.
1/5
Trustpilothorrible 5 year…
We have had a horrible 5 year experience of Hamptons. Moving to another agency, thankfully!They are awful. Treat renters terribly, as if you are lucky they allow you to stay in their placesI would not recommend them to my worst enemy!They initially tried to move us into a house that had not even been cleaned! Things went downhill from there!
5/5
TrustpilotVery Professional
We have worked with Hamptons, for many years and can say that without question they are a very professional company. Property Manager Harjeet Kaur is extremely helpful and has an excellent understanding of the relationships between Landlords, tenants and contractors suppyling services. It can be very difficult to keep eveyone happy at the same time, and this is made very much easier by Harjeets communication and attention to detail. We highly recommend Hamptons, Harjeet and the team.
5/5
TrustpilotFirst class service…
I've always found Mandy Dorta and the team exceptionally helpful and quick to act when needed. First class.
5/5
TrustpilotGreat experience with Hamptons
Firstly, quick response and assistance from Morgan to view the property was great. He helped us with timely updates and lady who supported in his absence was equally good. Then our experience with Property Manager Lucy has been excellent in fixing services issues we had when we moved in. I should not be missing out on 'Just Move In' team who helped setup necessary services for home. I am glad I found Hamptons and will come back to Hamptons for my future needs.
5/5
TrustpilotMax Barnes is always so responsive and responsible
Max Barnes is always so responsive and responsible - I never have to ask twice. Really appreciate all the support and care taken - specially as we live outside UK. It is very reassuring to know that Max and Hamptons takes such good care. We replaced a faulty oven and the coordination with the tenant was perfect. Thank you Max
5/5
TrustpilotTrevor Scott
Trevor is the best Property Manager I have been allocated.Trevor is courteous, honest, reliable, organised and efficient. He has always been readily available by phone and email and he takes responsibility for work allocated to him, even following up on my decisions when necessary and liaising with other parties on my behalf.Thank you for all your help and best wishes.
5/5
TrustpilotHamptons Property Managing
Hamptons was our property manager for the last 3 years. They were always responsive and timely in handling any issues we had with the flat. I would particularly give mention to April Keane who went above and beyond for us. If Hamptons is letting and managing a property, you are in good hands.
5/5
TrustpilotTop notch property manager
I would like to thank Hamptons team who took great care and excellent service of my property at Roehampton House since 2014-2022. Since then, I have gone through a couple of property managers which were all great but I would like to give a shout out to Minneaux Schandorf, the current property manager at Roehampton House whom we are very privilege to have known. We have not met personally but his service is above and beyond expectations. He has accorded me and my family with so much help and guidance during our move/transition. He seems like a very selfless person and needless to say, excellent in his job. With people like Minneaux and his team by your side , you will be in good hands either as tenant or landlord. Once again, thank you very much for such great service. Cheers!Stephanie AlbertoProperty owner
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Westminster office has 1,413 reviews across two platforms: 19 on Google, 1,394 on Trustpilot (across the whole business).
Hamptons London New Homes is rated 4.2 out of 5 across all 1,413 reviews, and 4.2 out of 5 on Google from 19 reviews.
Hamptons London New Homes, Sixth Floor, UK House Oxford Street, London, W1D 1NN, Westminster, W1D 1NN.
