Trusted Agent profile · Westminster
★★★★★
1,435 reviews across 2 platforms
Sixth Floor, UK House Oxford Street, London, W1D 1NN, Westminster, W1D 1NN
Part of Hamptons, see every office.
Hamptons's office in Westminster, at Sixth Floor, is rated 4.2 out of 5 across 1,435 reviews on two platforms, including 19 Google reviews rated 4.2.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
1/5
TrustpilotExtremely disappointing experience with Hamptons at Whyteleafe House
I rented my property through them and remained in contact throughout my tenancy, including during a prolonged and serious noise issue from a neighbouring flat. Despite repeated complaints over many months, communication was largely limited to messages being passed back and forth, with no clear ownership or meaningful resolution.
5/5
TrustpilotBrilliant service from Hamptons Godalming
I’ve just exchanged on a property and can thoroughly recommend Hamptons Godalming. Ross and Pippa were brilliant at managing viewings, responding to questions, and giving me regular updates. The team at Godalming were always available on the phone and were quick to respond giving me reassurance as a first time buyer that all the right things were happening at the right times.
Thank you for your feedback about Ross and Pippa, we look forward sharing your review with them.
1/5
TrustpilotHamptons consistently overcharges for…
Hamptons consistently overcharges for repairs when they manage your property.I have been a client of Hamptons for 3 years so I have had the opportunity to observe the pattern of behaviours when it comes to overcharging on various occasions. I have been into properties for over 10 years and use to do everything myself, so I know what things cost.When Hamptons send their plumber, it will cost you twice what a normal plumber will charge. For their roofer it is between 4 and 10 times the normal price. For me, the final straw was when they quoted me for 3 sashes windows that needed to be replaced. Not the whole frame, just the bottom sashes. Their quote came up to, all included, £ 12’089. I was so shocked by this price that I have asked my neighbour, who has similar job done to their window, for recommendation. Their tradesman quoted me, all included, £ 1920, for the same exact job. That is more than £ 10K overcharged!Hamptons regularly let dishonest tradesmen overcharged their clients because once the quote is higher than £ 1800, Hamptons can charge an extra 10% to “manage” the quote. That is on top of the 4% a month that I was already paying for management. In this example of the sashes that needed replacement, it would have generated over £1K net profit, directly in Hamptons pocket. I found it truly shocking. Obviously, I have terminated my contract with Hamptons as I don’t like to be taken for a ride. I just believe other people need to be aware of their practice.
5/5
TrustpilotGreat service
I just bought my first flat through Hamptons Chiswick in London. Oliver was my life saver - the flat took much longer to exchange than it should have due to my incompetent solicitor but Oliver really tried to help to ensure the chain didn't fall apart. I also appreciated that he wasn't like the awful pushy London estate agent stereotype who actually put you off properties.Thanks Oliver!
Thank you for leaving us a review Louise. It is fantastic to receive such wonderful feedback about Oliver and the Chiswick team, and we look forward to sharing your review with them, thank you again.
5/5
TrustpilotI would like to add more than 5 stars…
I would like to add more than 5 stars for Hanna Hornstein, a kind person is always available. With Hanna if I have a problem with my apartment, she always manages to solve it and find the solution. I've never met people like that and I'm happy for that it's right to write it. Thanks Hanna for everything
5/5
TrustpilotHamptons - 5 Stars!
Paul and the team at Hamptons are truly fantastic, particularly Jocelyn who is the Property Manager for my properties. If there was an option for 6 stars then they would get it. They have taken all of the stress out of letting out my flat as a first time landlord. The whole process has been incredibly clear throughout and the team are incredibly knowledgeable regarding all of the obligatory rules and regulations. Nothing is too much for them. I am incredibly happy with the service provided by Paul and his team and could not recommend them more highly.
1/5
Trustpilothorrible 5 year…
We have had a horrible 5 year experience of Hamptons. Moving to another agency, thankfully!They are awful. Treat renters terribly, as if you are lucky they allow you to stay in their placesI would not recommend them to my worst enemy!They initially tried to move us into a house that had not even been cleaned! Things went downhill from there!
5/5
TrustpilotVery Professional
We have worked with Hamptons, for many years and can say that without question they are a very professional company. Property Manager Harjeet Kaur is extremely helpful and has an excellent understanding of the relationships between Landlords, tenants and contractors suppyling services. It can be very difficult to keep eveyone happy at the same time, and this is made very much easier by Harjeets communication and attention to detail. We highly recommend Hamptons, Harjeet and the team.
5/5
TrustpilotFirst class service…
I've always found Mandy Dorta and the team exceptionally helpful and quick to act when needed. First class.
5/5
TrustpilotGreat experience with Hamptons
Firstly, quick response and assistance from Morgan to view the property was great. He helped us with timely updates and lady who supported in his absence was equally good. Then our experience with Property Manager Lucy has been excellent in fixing services issues we had when we moved in. I should not be missing out on 'Just Move In' team who helped setup necessary services for home. I am glad I found Hamptons and will come back to Hamptons for my future needs.
5/5
TrustpilotMax Barnes is always so responsive and responsible
Max Barnes is always so responsive and responsible - I never have to ask twice. Really appreciate all the support and care taken - specially as we live outside UK. It is very reassuring to know that Max and Hamptons takes such good care. We replaced a faulty oven and the coordination with the tenant was perfect. Thank you Max
5/5
TrustpilotTrevor Scott
Trevor is the best Property Manager I have been allocated.Trevor is courteous, honest, reliable, organised and efficient. He has always been readily available by phone and email and he takes responsibility for work allocated to him, even following up on my decisions when necessary and liaising with other parties on my behalf.Thank you for all your help and best wishes.
5/5
TrustpilotHamptons Property Managing
Hamptons was our property manager for the last 3 years. They were always responsive and timely in handling any issues we had with the flat. I would particularly give mention to April Keane who went above and beyond for us. If Hamptons is letting and managing a property, you are in good hands.
5/5
TrustpilotTop notch property manager
I would like to thank Hamptons team who took great care and excellent service of my property at Roehampton House since 2014-2022. Since then, I have gone through a couple of property managers which were all great but I would like to give a shout out to Minneaux Schandorf, the current property manager at Roehampton House whom we are very privilege to have known. We have not met personally but his service is above and beyond expectations. He has accorded me and my family with so much help and guidance during our move/transition. He seems like a very selfless person and needless to say, excellent in his job. With people like Minneaux and his team by your side , you will be in good hands either as tenant or landlord. Once again, thank you very much for such great service. Cheers!Stephanie AlbertoProperty owner
5/5
TrustpilotWe rented a property through Hamptons…
We rented a property through Hamptons who provided an exceptional service. When our landlord decided to sell the property, Hamptons went out of their way to find another property for us. I would particularly like to mention Sophie Winterson who managed to balance being professional along with patience, understanding and kindness. She went out of her way to ensure there was a smooth transition between houses, liaising with our old landlord and our new landlord - Sophie did this with positivity and cheerfulness. I cannot recommend Sophie, and the whole team at Hamptons, highly enough.
5/5
TrustpilotFeedback on Hanna Horstein, property manager
Hanna has been an excellent property manager, coupling her keen attitude to care for others along with a problem-solving attitude that always leads to swift action. I’ve been liaising with Hanna for the last year or so and have had quite a few issues at my flat, which Hanna responded to very quickly and resolved effectively. She takes the time to listen to the issues, suggests any quick resolution based on her experience of similar issues and when it’s not in her hands, she escalates the issues appropriately. I also appreciate that she keeps me in the loop on the various steps when arranging any repairs and also takes the time to sympathise with the situation. It’s been evident that Hanna cares for the tenants and acts as their representative when speaking to landlords - an example of this was when she negotiated a compensation for me in response to some of the persistent issues at my flat.
1/5
TrustpilotOffer accepted, paid deposit, then chose a higher offer on day of contract signing
We placed an offer for a property, which was accepted by the landlord and a holding deposit was paid.
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotCharlie Fleetwood great!
My property manager Charlie Fleetwood is very supportive. She consistently demonstrated a high level of professionalism, efficiency, and dedication in addressing any concerns or issues that arise. Whenever I have reached out for assistance, she has been incredibly quick to respond and has always gone above and beyond to ensure that everything is promptly resolved to my satisfaction. Thank you!
5/5
TrustpilotWe were delighted with Hamptons.
We were delighted with Hamptons. Meeting all the key personnel in the Stratford upon Avon office gave us the confirmation and confidence that we had selected the right agency for us and our property.Both Owen and Jacob then came to our home to learn and appreciate the key selling benefits of our home as well as understanding why we wanted to sell. The selling process was explained to us and all literature approved...The house was put on the market on the Monday. Blocked viewings were organised for the Thursday and Saturday.Offers came in on the following Monday and we went to sealed and final bids on the Wednesday. All was done and dusted in 10 days!We accepted one of the three offers on the table; all three were well over the "offers over" price and we were delighted with the final selling price and the speed of the sale.Owen, who managed our sales process and negotiations, was always available, reassuring and communicative.When Owen replies immediately to your WhatsApp message at 10.00pm at night, you know he's on the case and has your best interests at heart.All in all, a positive, pro-active and pleasant experience. Thank you Hamptons.
5/5
TrustpilotWe were highly satisfied with Hamptons
We were highly satisfied with Hamptons from start to finish . Agents were at the end of the phone whenever we called - we were never kept waiting . One of the most impressive details for me was the initiative of the agent to cAll us after a buyer pulled out not just with the bad news but with 5 viewing appointments the following week. Communication was excellent - our agent Jacob was approachable and friendly and made the whole process easy
5/5
Trustpilotas superb as Patryk, UK will become megapower
In 2024 Feb we are given another Property Manager named Patryk Lehmann. Patryk is very organised amid handling 90 properties. Patryk is very organised, detail-minded, prompt and just to landlords. Patryk shows cares and justice in analysing. If 50% of UK citizens can be as superb as Patryk, UK will become megapower for centuries to come. congratulations to Hamptons and us.
5/5
TrustpilotNicole Mapura extremely helpful…
Nicole Mapura extremely helpful customer service executive . Nicole has been extremely helpful and has redeemed my faith within this Company. Sometimes its a few words that can reassure you all will be ok, "don't worry, " someone that genuinely cares for the clients makes a big difference. Nicole has been extremely helpful and I called her this morning to Thank her for she never realised how stressed I have been and I appreciate her swift and corrective action in ensuring I was dealt with through the correct departments . May situation is being dealt with by the appropriate contacts. Effective training makes a huge difference Nicole is always professional, polite and reassuring , never does she sound fed up and on every occasion she has been able to connect me to the right person, she a great ambassador for Hamptons. Thank you please promote this beautiful caring individual.
1/5
TrustpilotWorst ever left us with no hot water…
Worst ever left us with no hot water and heating for over two weeks all they care about is taking your money once I get you in the property you’re no longer a problem and when you tell them it’s their problem they say it’s between me and Landlord were state agents ever do not rent from them this was the caterham Branch
Thank you for taking the time to leave us a review. We take customer service very seriously and are naturally disappointed to hear you are dissatisfied with our service. We appreciate being without heating and hot water can be frustrating but from our system can see the team worked as quickly as possible to resolve this matter for you and ensured a brand new boiler and plumbing was installed within 8 days. Whilst we understand this is a difficult situation to be in, I can see that your rent was deducted completely during this time which I believe is sufficient compensation for your inconveniences. I do hope the remainder of your tenancy runs smoothly and thank you again for passing on your feedback.
5/5
TrustpilotStratford-upon-Avon Branch - Excellent Experience
Used the Stratford-upon-Avon branch for both our sale and purchase, and received a fantastic service throughout the process. Paul was invaluable in securing a deal that worked for all parties, despite the hiccup of the collapse of our first sale, and Jacob worked tirelessly prodding and pushing the transactions over the finish line. I would have no hesitation in recommending them.
Thank you for leaving us a review. Customer service is important to us and as such, we are delighted to hear Jacob, Paul and the team had such a positive impact on your experience. Thank you again.
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