5/5
TrustpilotAmazing stress free experience from Joe…
Amazing stress free experience from Joe and the team there at foxtons. Thanks so much guys
Trusted Agent profile · Westminster
Foxtons Pimlico & Westminster reviews
★★★★★
408 reviews across 2 platforms
166 Vauxhall Bridge Road, London, SW1V 2RA, Westminster, SW1V 2RA
Foxtons's office in Westminster, at 166 Vauxhall Bridge Road, is rated 4.1 out of 5 across 408 reviews on two platforms, including 223 Google reviews rated 4.5.
Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service.
I just want to say our property manager Abigail Goad is absolutely amazing. We have tenants who are quite high maintenance but Abigail sorts everything out with super efficiency.
1/5
TrustpilotI was spoken to quite rudely on the…
I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.
5/5
TrustpilotYasmin from the west end office
Yasmin from the west end office is the best estate agent so helpful and never leave the interest for trying to find somethings for us
Agent replied · 10 October 2026
Hi, Thank you for your feedback. We're glad our team kept working to find the right property for you and that you found them helpful. Alex, Foxtons West End Estate Agents Get it done with London’s number 1!
5/5
TrustpilotAga was amazing during our entire…
Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks
5/5
GoogleZak Fleming was incredibly helpful with my search and I would highly recommend.
Agent replied · 16 April 2026
We’re thrilled to hear your property search was successful! Thank you for sharing such positive feedback Sophie, Foxtons Pimlico & Westminster Estate Agents Get it done with London’s number 1!
1/5
TrustpilotFoxtons Letting Commission…
Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.
4/5
TrustpilotThank you Habiba!
Habiba was very professional, helpful and friendly throughout the whole process.
5/5
TrustpilotI was assisted by the agent Noah
I was assisted by the agent Noah; from the very first house I visited, he provided support and constantly sent me options. Excellent service.
Agent replied · 10 October 2026
Hi Talisson, Thank you for your review. We're pleased our team kept you updated with options from the start of your search and that you found the service helpful. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
GoogleI'd like to recommend Leslie at Foxtons Pimlico & Westminster. She has been absolutely wonderful in finding the perfect property. Her market knowledge and communication skills paired with integrity and trustworthiness is unmatched. The entire process from start to finish has been seamless for me, only because she made it look effortless. Leslie, many thanks for all your time and hard work - much appreciated. You have been the best lettings agent I have worked with and I am sure any potential buyer/tenant would be impressed with your skill-set.
1/5
TrustpilotI truly do not understand who in their…
I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.
1/5
TrustpilotIncompetence and lies on a legendary scale!
I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.
5/5
TrustpilotSo far, all good
Irfan has been an excellent. He addresses issues promptly, and we have experienced minimal disruptions throughout our tenancies. Would certainly recommend foxtons.
5/5
TrustpilotQuick and Easy
The service I got from Ash was exceptional.
4/5
TrustpilotOverall good experience with Foxtons
Overall good experience with Foxtons, but a big shout out to Irfan Pecaj for his continued support no matter the issue.
1/5
TrustpilotNew X Foxtons is appalling
New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.
5/5
GoogleAngus was fantastic throughout our viewings. He was organised, patient, and really knowledgeable about each property we saw. He listened to what I was looking for and made the whole process much easier. Really appreciate all his help today, thank you!
5/5
TrustpilotHarry Fox My Property Manager at…
Harry Fox My Property Manager at Foxtons and the rest of the management team do a fantastic job looking after my managed properties, resolving any issues and all repairs quickly and efficiently. highly recommended
Agent replied · 24 June 2026
Hi Andrew, We’re pleased to hear your properties are being managed effectively and that issues are being resolved quickly and efficiently. Alex, Get it done with London’s number 1!
5/5
TrustpilotWe were well supported by Molu
We were well supported by Molu, who helped us find the perfect kind of home that we were looking for.
Agent replied · 24 September 2026
Hi Bhaskar, Thank you for your feedback. We’re really pleased to hear you felt well supported throughout your search and that we could help you find the right home. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
GoogleJamie demonstrated exceptional professionalism and unwavering dedication throughout the entire process of purchasing our new home within four weeks! Jamie is honest and hardworking. He consistently went above and beyond to ensure our needs were met. His expertise in the property market and attention to detail made the entire experience seamless and stress free. We would not hesitate to recommend him to anyone looking for a reliable and trustworthy estate agent.
1/5
TrustpilotThey take the money & abandon…
They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.
1/5
GoogleI have a bad review with one of the agent” angus brown and nicholas wiley I paid the homey survey fees in october 2025 and then they go behind my back and sell the house to another buyer so they can earn more, i only know the news now, didnt know foxtons agent can go behind my back and now they have sold to another buyer, i could prevent myself from paying the fees. This is malpractice in the uk foxtons . Signed the memorandum of sale and they didnt reply my messaage for one month and go behind my back, this review is for all hong kong people to know. I would suggest the director of that estate agency not to discriminate me I m so angry and how can they discrimainte chinese sole buyer like this, against the law and i ll ask laywer. Please dont trust foxtons, no mercy granted.horrible and agent only care abiut money .
5/5
GoogleThank you Louise Li, you are a very helpful lady. Ps. She helped me find a new place to live and solved some other urgent problems for me. Her service attitude is also very good. I wish her all the best in her future work
Agent replied · 25 October 2024
Thank you Pan Xinrui for your review. Sophie, Foxtons Pimlico & Westminster Estate Agents Get it done with London’s number 1!
5/5
GoogleI’d like to extend a heartfelt thank you to Liam for his invaluable assistance in securing our new apartment. He truly grasped our needs and found a place that met all our criteria. His professionalism throughout the entire process was exceptional, always making himself available via email and WhatsApp at any time of day. On top of that, he is genuinely a wonderful person to work with. I wholeheartedly recommend him to any future clients!
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