Trusted Agent profile · Westminster
★★★★★
48 reviews across 1 platform
7 Spring Street, London, W2 3RA, Westminster, W2 3RA
Foundation Estates's office in Westminster, at 7 Spring Street, is rated 3.8 out of 5 across 48 reviews on 1 platform, including 48 Google reviews rated 3.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
1/5
GoogleThe worst agents I have ever dealt with. Avoid at all costs. They will take 1 month at least to fix anything and are rude on the phone. I had to consistently ask to fix something and they said ‘stop messaging me, can you not see I am busy’ I have also seen them take advantage of overseas students and they always steal the deposit and write false things in the inventory. The apartment was lovely. But not worth the hassle.
5/5
GoogleFoundation Estates and their great team were beyond our expectations. The staff were so friendly and straight forward. We impressed with their efficient service.. They found the place in a short period for our stay..
Thanks a lot! Glad we could help you find a place quickly. Appreciate your kind words and hope you enjoy your stay!
5/5
GoogleVery kind staffs Very helping..
5/5
GoogleFoundation Estates found a great place for me in a short time period.
Thanks so much! 😊 Glad we could help you find a great place quickly. Enjoy your new home! …
1/5
GoogleDO NOT RENT WITH Foundation Estates!! Horrible agents!!!! We rented for just over 6 months with the agency. A few issues we had: If you do rent with this agency, do NOT use their internet provider. Lara De Zoysal (agent) told us that it is a fibre optic network, for £50 a month which in fact is a lie. You will not be connected to the modem. You will only have a router, which I assume all the people in the same floor had the exact same setup. We had strength of less than 1mbps during our WFH days. It was only until I called the internet company that i found out about this. Lara did not mention any of this and was still charging us £50 until I brought it up (she only then brought the price to £36, which for <1mbps is definitely not worth it). When you check out be EXTRA careful, make sure you take plenty of photos and videos. They charged us £500 for a cleaning fee!!! The invoice was FAKE and BACKDATED and they could not provide a detailed cleaning report. They also tried to tell us that the flat needs a professional clean as it is a “luxury flat” and is why they charged us so much. We waisted so much time going back and forth with Priya and Lara and they did not try to help us at all. We did however dispute this through the deposit protection scheme. They were only allowed to take £80 instead of £500 (😂). We would advise this if Lara or Priya Ganeshan try to overcharge you, do not try and negotiate with them as they are rude and will not help you at all. Save yourself time and submit a dispute through the dps website. All we wanted was a fair and smooth check out process. The flat however is nice, and the building has a nice rooftop during summer. The issues may not seem large, but the hassle and stress that all of this caused us is the reason I would recommend you look elsewhere to rent.
5/5
GoogleThe location is good and friendly staff. Its really value for money. Thank you.
Glad to hear you’re happy with the location and our team! 😊 Thank you for your kind words, wishing you all the best in your new place! 🏡✨ …
1/5
GoogleNot knowledgeable and reliable. Aweful and unprofessional experience. Can’t recommend this agency at all. Already during the viewings it seemed that they have never been to some flats before and couldn’t answer questions (or lied about things due to lack of knowledge) such as „two bathrooms“ which tuned out to be just a toilette. Finally agreed on renting a place in Chelsea after negotiating the terms in writing. However, days later at the office, they suddenly changed their minds and what have been confirmed before didn’t count. It felt like they wanted to bring me in a bad situation in order to sign the contract to their conditions. Complaint to the manager who didn’t really have a service attitude (or didn’t care). Be careful with this agency!
1/5
GoogleStay away and avoid!! Agent last minute pulled rental off the market despite having paid deposit, and gave little/no reasons, and didn't communicate this until we called them for info. Unnecessarily stressful
5/5
GoogleFoundation Estates helped me find a fantastic accommodation in such a short space of time. The team were attentive to my requirements and ensured that I had a very easy process.
5/5
GoogleVery good service and very professional. All staffs are very friendly and very helpful. Highly recommend.
5/5
GoogleVery professional and I am happy with their service, will recommend this estate agency.
Thank you for your kind words! 😊 We're so glad to hear that you're happy with our service. Your recommendation means a lot to us! If you ever need anything in the future, we’re here to help. …
1/5
GoogleThe worst estate agent in London , very unprofessional, and the so called caretaker , such an unprofessional and irresponsible and rude. Be careful with the deposit, they just want to rip you off , especially if you are a student.
5/5
GoogleVery good service and very professional. All staffs are very friendly and very helpful. Highly recommend.
5/5
GoogleGreat experience and service! Thank you!
5/5
GoogleRating only, no written review.
Thank you Ryan Mcg for your score.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleGreat service!
Thanks! Glad you had a great experience!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foundation Estates's Westminster office has 48 reviews across 1 platform: 48 on Google.
Foundation Estates Westminster is rated 3.8 out of 5 across all 48 reviews, and 3.8 out of 5 on Google from 48 reviews.
Foundation Estates Westminster, 7 Spring Street, London, W2 3RA, Westminster, W2 3RA.
