Foundation Estates reviews

★★★★★ 5/5

Google

I had a wonderful experience renting my studio with this agency! I wasn’t in the UK at the time and could only do online viewing, but everything was handled smoothly and professionally. The agent was friendly, responsive, and always quick to answer my questions, which made the whole process much easier. I’m also very happy with the maintenance service. When I reported that one of the light bulbs needed replacing, it was taken care of very quickly. The communal areas of the building are also kept clean regularly. The building itself is in excellent location and within walking distance to many grocery stores, restaurants and transport stations. Close to the parks, too, great for a morning run! Overall, it has been a pleasant renting experience and I would definitely recommend them if you are looking for a reliable letting agent.

Billy · 16 March 2026

★★★★★ 1/5

Google

Avoid this agency at all costs. I scheduled the first visit to see the apartment and no one showed up, even so, I insisted on the second visit. Everything went well. I applied to start moving into the apartment. After I paid the deposit, he simply took a long time to respond. He viewed my messages and didn't respond. I had to make several calls with no response. They didn't return my deposit. They made up several lies. The worst agency there is and they practically didn't make any applications and kept my money but I'm taking my measures

London · 25 April 2025

★★★★★ 5/5

Google

I had an amazing staying in heart of London. The location was excellent, literally few minutes away from everything, bus, underground, shops, restaurants. I received always support and a quick reply to all my messages. The flat was clean inside. Clean extra towels. Even there was a housekeeper, coming to clean inside. Definitely, i will book again next time. Excellent job. Thank you

L · 16 February 2026

★★★★★ 5/5

Google

I had a great experience here. The staff were incredibly nice and friendly from the moment I arrived, making me feel very welcome. The service was excellent and everything was handled professionally and efficiently. You can really tell that the team cares about their customers. I would definitely recommend this place and will happily return in the future!

Nithusha · 16 March 2026

★★★★★ 5/5

Google

As a university student, I had a really positive experience with this real estate agency. They made the process simple and stress-free, which was especially helpful as it was my first time renting. The accommodation they found for me was close to my university. The team was friendly, responsive, and always happy to help. I’d definitely recommend them to other students looking for accommodation near uni.

Aathithya · 14 April 2026

★★★★★ 5/5

Google

i really enjoyed my stay, i have never had a better experience then i did with this company. the staff was lovely, the place was lovely. all in all, i really recommend!!

Thirisa · 16 March 2026

★★★★★ 5/5

Google

I contacted them on whatsapp before moving to UK, and my experience was excellent. They are very professional and easy to deal with. Communication was clear and prompt throughout. Highly recommend.

Darkshan · 16 February 2026

★★★★★ 5/5

Google

I can't speak highly enough about Foundation Estates and their exceptional team. From start to finish, their professionalism and expertise were evident. Siva, Nathan, and Ashwin went above and beyond to ensure a smooth process. Their …

Parissa · 17 April 2024

★★★★★ 2/5

Google

Average service. It took over 5 months to sort out the return of my deposit, with mutiple emails that went unanswered. The landlord / agent tried to charge me for items that weren't provided when I moved in and also the full amount of a professional clean. Eventually it was all resolved through DPS, with the adjudicator ruling that I only needed to contribute £25 for a professional clean rather than the £100 being sought by the landlord / agent.

James · 2 August 2025

★★★★★ 5/5

Google

Friendly people working there Respond to issues efficiently and politely Reasonable costs

Mohammud · 16 February 2026

★★★★★ 1/5

Google

It's hard to decide where to start in my review of this letting agency. I was a tenant in an apartment they manage in Aldgate East for 6 months and I am sure I have never come across a more shambolic organisation before. The person on the ground was called the caretaker. He was a really nice guy, but his English was so poor that it was hard to communicate with him. As it was also very clear that the man and the woman in the office had no communication skills either, you can see where the muddles came from. A few examples: No instruction manuals for any of the equipment and when we asked how something worked instead of giving us instruction, they did the job themselves. The hot water supply remains a complete mystery because of this. The bin store was often completely full and very smelly (even from the main door to the building... Great for guests) The agents threatened to fine anyone seen not using the bins £250 even though 75% of the time the bins were full. The fob system will for the main door had to be reset. The chaos that surrounded collecting all the fobs and returning them, was a nightmare. Finally, the inventory. Done by a professional company, who were great, but also done before we had moved out and without our permission. The apartment was lovely and deserves better management.

Mark · 13 November 2020

★★★★★ 4/5

Google

Nice agency! Very kind and helpful contacts !

Diana · 16 February 2026

★★★★★ 5/5

Google

Very kindly and friendly

Hsin · 16 February 2026

★★★★★ 5/5

Google

Foundation Estates made finding my new home so easy! The team was friendly, professional, and really listened to what I was looking for. Great communication and support throughout the process. Highly recommend them for anyone needing real estate help!

Marry · 23 November 2024

★★★★★ 1/5

Google

Terrible estate agents went for a viewing almost 3 weeks ago and asked Ashwin to follow up on a few questions afterwards....still awaiting a response... appalling never experienced a worst service. Would leave 0 start if I could.

Tori · 3 December 2025

★★★★★ 5/5

Google

Amazing estate agent, really good experience that wa smooth and efficient. Would definitely recommend to anyone. Thank you for the good experience!

Harshiini · 26 March 2026

★★★★★ 1/5

Google

Pathetic excuse for estate agents. Managed the flat we rented - ridiculous lack of communication, did not manage the flat when we had mice and cockroaches, when they needed something from us only then would they get in contact. Had no idea of the terms of our contract and sent unprofessional messages. Cherry on top was they refused to give back our deposit past the legal time requirement, eventually received it over SIX weeks after we moved out. Breached our contract and they work with landlords who are similarly useless. I never write reviews but nobody deserves to have to deal with these unprofessional idiots.

Dinushi · 13 November 2023

★★★★★ 5/5

Google

Always nice communication and problem solving.

Dragana · 11 April 2026

★★★★★ 5/5

Google

Foundation Estates and their great team were beyond our expectations. The staff were so friendly and straight forward. We impressed with their efficient service.. They found the place in a short period for our stay..

Nalina · 17 April 2024

★★★★★ 1/5

Google

The worst agents I have ever dealt with. Avoid at all costs. They will take 1 month at least to fix anything and are rude on the phone. I had to consistently ask to fix something and they said ‘stop messaging me, can you not see I am busy’ I have also seen them take advantage of overseas students and they always steal the deposit and write false things in the inventory. The apartment was lovely. But not worth the hassle.

Misbah · 13 November 2022

★★★★★ 5/5

Google

Very kind staffs Very helping..

Swathy · 16 February 2026

★★★★★ 1/5

Google

DO NOT RENT WITH Foundation Estates!! Horrible agents!!!! We rented for just over 6 months with the agency. A few issues we had: If you do rent with this agency, do NOT use their internet provider. Lara De Zoysal (agent) told us that it is a fibre optic network, for £50 a month which in fact is a lie. You will not be connected to the modem. You will only have a router, which I assume all the people in the same floor had the exact same setup. We had strength of less than 1mbps during our WFH days. It was only until I called the internet company that i found out about this. Lara did not mention any of this and was still charging us £50 until I brought it up (she only then brought the price to £36, which for <1mbps is definitely not worth it). When you check out be EXTRA careful, make sure you take plenty of photos and videos. They charged us £500 for a cleaning fee!!! The invoice was FAKE and BACKDATED and they could not provide a detailed cleaning report. They also tried to tell us that the flat needs a professional clean as it is a “luxury flat” and is why they charged us so much. We waisted so much time going back and forth with Priya and Lara and they did not try to help us at all. We did however dispute this through the deposit protection scheme. They were only allowed to take £80 instead of £500 (😂). We would advise this if Lara or Priya Ganeshan try to overcharge you, do not try and negotiate with them as they are rude and will not help you at all. Save yourself time and submit a dispute through the dps website. All we wanted was a fair and smooth check out process. The flat however is nice, and the building has a nice rooftop during summer. The issues may not seem large, but the hassle and stress that all of this caused us is the reason I would recommend you look elsewhere to rent.NegativeResponsiveness, Quality, Professionalism, Value

Dylan · 13 November 2021

★★★★★ 5/5

Google

The location is good and friendly staff. Its really value for money. Thank you.

Param · 17 April 2024

★★★★★ 1/5

Google

Not knowledgeable and reliable. Aweful and unprofessional experience. Can’t recommend this agency at all. Already during the viewings it seemed that they have never been to some flats before and couldn’t answer questions (or lied about things due to lack of knowledge) such as „two bathrooms“ which tuned out to be just a toilette. Finally agreed on renting a place in Chelsea after negotiating the terms in writing. However, days later at the office, they suddenly changed their minds and what have been confirmed before didn’t count. It felt like they wanted to bring me in a bad situation in order to sign the contract to their conditions. Complaint to the manager who didn’t really have a service attitude (or didn’t care). Be careful with this agency!

Birgit · 14 November 2019