Dexters Westminster reviews

★★★★★ 2/5

Trustpilot

End of tenancy nightmare

As a tenant, Dexters were largely fine as a management agency - issues were (mostly) sorted relatively quickly, although there were a couple of occasions where we reported an issue, someone came to have a look, said they needed to order a part, and no follow up ever came. Trying to get through to someone was often quite painful as you get bounced from department to department. The low rating comes from their behaviour after we gave notice to end the tenancy. The flat was advertised for about six weeks and we had constant requests for viewing over that period, often with less than an hour's notice. We asked repeatedly for more notice for viewings (and we were extremely flexible so this wasn't a case of us offering 30 mins' availability per week). They seemed to interpret this as 'give the same short notice but apologise for it being short notice'. When one of us said we couldn't accommodate a particular time, they'd try calling the other tenant. They turned up when we'd said we couldn't accommodate a viewing at such short notice. The concept of making block viewing bookings didn't seem to occur to them - when we suggested this via email it was ignored. They also turned up late on several occasions for agreed viewings and gave garbled excuses - if they'd have just given us a heads up that someone was running late it would have been fine, but they genuinely seemed to expect us to slot them in at their leisure. On several occasions after viewings the agent left every single light on in the flat (including for viewings in broad daylight) - no thought for our electricity bills.

Ella · 11 September 2022

★★★★★ 5/5

Google

Brilliant experience, Adam was super understanding of our requirements and really helpful. Brilliant communication

Fia · 13 February 2024

★★★★★ 5/5

Trustpilot

The house sale process was made easy…

The house sale process was made easy throughout, the advice was clear and communication at each stage was very good with regular updates on progress. We were kept updated as to who would be viewing the house and when. All the people I dealt with were helpful and personable. My only other comment is that different people were the contact point at different times which was a function of the holiday period which I understand but not ideal.

Martin · 27 November 2022

★★★★★ 5/5

Trustpilot

Donalina has been very helpful

Donalina has been very helpful! Highly reccomend her she is Very kind and understanding. Thank you for your help!

Krzysztof · 21 October 2023

★★★★★ 5/5

Trustpilot

Troubles managed with patience

In my personal experience, I had some problems finding the person to share the apartment I wanted with, thus there have been various changes in the second tenant for the apartment, but all of them have been handled real-time and most importantly with patience and professionally by my agent Nadia that was managing the deal. Also all details of the property have been explained clearly and multiple times.

Benedetta · 26 September 2023

★★★★★ 5/5

Trustpilot

Billy from dexters in Acton was the…

Billy from dexters in Acton was absolutely the best to work with. He sorted out my flat, furniture and every other small detail while I was out of the country. I would definitely put all my trust in him!!

Ece · 17 September 2021

★★★★★ 2/5

Trustpilot

Our move-in day was shambolic

Dexters Battersea told me two weeks before my move-in day that I could get the keys from 8am. After hearing nothing more, my fellow tenants followed up the night before at which point Dexters moved key collection to 1.30pm. Then, at 11am on move-in day itself, they delayed it to 4.30pm. By this point I had already started moving out of my previous house and had to return those keys, so had nowhere to go the whole day. I had to spend £20 on parking fees in the interim, which Dexters refused to refund. It ruined my family's plans too - they travelled four hours to help me move in the morning. The cause of the delay was Dexters not arranging for essential works to be done until 2am the night before, and Dexters not arranging a professional clean and inspection until the move-in day itself. Dexters did not accept responsibility and refused to refund the parking fees or provide compensation. A disappointing experience that caused much unnecessary stress. Ironic given they asked me to write a five-star review after we agreed the offer.

Ewan · 20 October 2024

★★★★★ 5/5

Trustpilot

Rasel Islam

Rasel is a very efficient and friendly property manager. He arranged our contract renewal and handled the negotiations with the landlord. 5 stars!

Lucero · 6 July 2023

★★★★★ 5/5

Google

Would totally recommend this agency and if you have the chance ask for Sammy, he's the best agent ever. Young, quick, super well mannered and kind - a pleasure to deal with. always available and really has a great vibe! Thank you Sam!!!PositiveProfessionalism

Nicolo' · 25 October 2020

★★★★★ 5/5

Google

Adam has been of great help with our property search - very accommodating.

Ollie · 27 February 2024

★★★★★ 5/5

Trustpilot

Had a hard time looking a place lately…

Had a hard time looking a place lately but Nick from Bloomsbury was super helpful and answered any questions i had for rental.

Alisha · 30 June 2023

★★★★★ 5/5

Trustpilot

Very happy

I am very happy with Dexters as a company overall. However, Lucy has been particularly very helpful with my situation. Very reliable! Thank you

Kiki · 1 June 2023

★★★★★ 5/5

Trustpilot

Christopher was very helpful and…

Christopher was very helpful and patient , is nice to receive a good customer service like he does .

Dario · 12 October 2023

★★★★★ 5/5

Trustpilot

Excellent service!

We ran into a weird problem with the sunroof at the property we are renting. Poppy, our property manager, followed up on this for us many times, most of the time without us asking for an update. She kept the communication very tight on this, giving us constant updates. As a renter who reported an issue, seeing the follow ups and the communication on the issue we raised is almost as important as getting the issue itself fixed. And we appreciate Poppy for all she did for us!

Y · 24 August 2022

★★★★★ 5/5

Trustpilot

Neil

Thought I had to leave a review here as I was so impressed with the service received. Dorian was extremely polite, professional and went above and beyond for any concerned I had. Would recommended to everyone.

Neil · 16 February 2022

★★★★★ 5/5

Google

My tenancy flow was very smooth thanks to Sam (Dexter's agent), who was answering all my questions very quickly, and all the job was done in time, as planned in the beginning. I strongly recommand this agency.PositiveResponsiveness, Professionalism

Mohamed · 25 October 2021

★★★★★ 5/5

Trustpilot

The Maintenance Team are professional, efficient and helpful (Tenant)

I have dealt with a few members of the Dexters property maintenance team (as a tenant) and they have been excellent. I have found them to be always prompt and professional. Most recently Chloe assisted me with the replacement of a toilet. She understood the problem and took ownership of it. Chloe resolved the issue promptly and I'm really grateful to her for going above and beyond to help. I would recommend their services.

Yasmin · 28 March 2023

★★★★★ 1/5

Trustpilot

My experience with Dexters has been a complete disaster

I’m not usually someone to go online to share my dissatisfaction of a company with the rest of the world, but this particular experience called for an exemption. My experience with Dexters as a letting agent has been nothing short of a disaster that would make for great comedy but not for a good recommendation, so I thought I’d warn people about how these guys operate. Firstly, I don’t know how their screening process for hiring letting agents works, but many of the people I’ve encountered are either blatantly rude or completely unqualified for the job, and seemingly often a combination of both. Besides the fact that they hang up on you before you’ve even said goodbye to them on the phone, this particular experience I had with them was beyond anything I’ve encountered anywhere in the rental market. And to be completely fair, landlords in the UK are not exactly regarded particularly highly when it comes to whether people trust them. So, what happened?I was called up due to a studio I had previously enquired about coming back onto the market. I go there on the day of the viewing, am in good time (10 mins before) and wait. And wait. 15 mins after our scheduled viewing I call Dexters. They put me on hold and nothing happens. I call again and then get called up, saying that the agent will be there in 5 mins. I wait a further 10 mins and he calls me, apologising blaming it on traffic congestion and saying he’ll be there in 5 mins. When he finally does arrive, we go up to the studio and he realises he’s got the wrong key. He knocks on the door, but the current resident is not in and nobody opens the door. He calls his manager and it appears neither of them really know what’s going on and there’s clearly been some fundamental miscommunication. At this point the neighbour from the opposite side of the building comes out, talking about how the landlord in her flat hasn’t sorted out a major leakage in their roof, that it has been outstanding for a while and they are getting evicted because of it. Great, was this going to affect my potential new home that I wasn’t even able to view despite having travelled an hour to get there and then waiting a further 30 mins for the agent? She goes on to say that she’s had a concussion recently and was just released from the hospital, and I make her aware that her bag is wide open and things can fall out if she’s not careful. Poor woman.The agent apologises, we leave the premises and he tells me his manager will call to arrange a new viewing. At this point I’m honestly not really sure that’s something I’m even interested in, and just as I'm certain things can't get any worse something else happens. Just as we say goodbye two women start shouting at the agent. Turns out he’s parked his Dexter’s car in the middle of the road. “Are you taking the p*** mate?”, they keep asking him. Obviously they were not very impressed with the work of Dexter’s either.So, to conclude, my experience with Dexter’s has been nothing short of a disaster. They are rude, they don’t show up on time, they forget the keys to get into their properties, they can’t get a hold of their tenants, they park wherever they want and they don’t call you back when they say they will. A complete, absolute joke. Stay away from these guys.

Jakob · 15 August 2022

★★★★★ 5/5

Trustpilot

Great estate agents

Ida has been extremely helpful in our flat searching process. She has been very kind, responsive and accommodating and definitely played a key role in helping us get our dream flat. Many thanks, Ida!

Amelie · 16 May 2022

★★★★★ 5/5

Trustpilot

Would throroughly recommend Dexters

We have just sold our flat through Dexters and have been incredibly pleased with the whole process. In particular the excellent service we got from Esta from the sales progression team. Nothing was too much trouble and she liaised regularly with me and the rest of the chain. She went above and beyond to finally get it over the line and if we had relied on the other agents in the chain then we would still be waiting! I would thoroughly recommend Dexters

Pippa · 9 August 2022

★★★★★ 5/5

Trustpilot

I sold my aunts house in January this…

I sold my aunts house in January this year after a long process and having lost a couple of buyers it was rather stressful.

KW · 22 May 2026

★★★★★ 5/5

Google

Adam was so so good today with both the viewing and helping me put an offer in! Definitely the friendliest, kindest estate agent I’ve worked with yet :)

Grace · 9 January 2023

★★★★★ 5/5

Google

Abdul was a Brilliant agent who was extremely helpful throughout. It was great viewing the properties with him

Jawad · 25 October 2023

★★★★★ 5/5

Trustpilot

A big thank to Donalina for being so…

A big thank to Donalina for being so professional on dealing with an issue regarding my property.

Rima · 17 November 2023