Dexters Westminster reviews

★★★★★ 5/5

Trustpilot

Donalina

Donalina was very understanding and helpful recently. I really appreciate her assistance, dealt with an issue efficiently. Thank you

Karolina · 12 December 2023

★★★★★ 5/5

Trustpilot

Jessica Carson was extremely helpful…

Jessica Carson was extremely helpful throughout the renewal process, always polite, professional and clear in her communications. Made the process as smooth as can be.

Dimitri · 14 July 2023

★★★★★ 5/5

Trustpilot

A BIG thank you to Jessica Carson for…

A BIG thank you to Jessica Carson for being proactive & extremely efficient in coordinating the next steps with myself & my tenants. Most helpful!

Jacqueline · 13 July 2023

★★★★★ 5/5

Trustpilot

Excellent Service

We would highly recommend Alistair's services as he was very efficient, always responsive to emails and calls, and was always willing to lend a helping hand whenever needed. Definitely enjoyed working with him.

Stephan · 25 October 2022

★★★★★ 5/5

Trustpilot

Always excellent service from Ann…

Always excellent service from Ann Sinclair and the team at Dexters. A special mention also to Sara Katie and Donalina.

Linda · 17 November 2023

★★★★★ 3/5

Trustpilot

Disorganise

Have had an absolutely horrible experience with Nicole! I booked a viewing for a house in Mornington Crescent, for 1pm on Wednesday the 25th of November which she didn’t arrive to. When I called to ask where she was, she took 15 minutes to tell me she won’t be coming while I waited outside the property. I expressed my disappointment as my friend and I were really keen on the house and we don’t want to lose it and we e rescheduled the viewing for 1pm on Friday the 27th of November. When she was 5 minutes late for this viewing, I called and was told she’d be on her way and will call me back to tell me how long while I waited outside the property again. She called back to say an offer had been accepted the day before and then told me she had called my friend to cancel, which is a lie. She told me this three times even when I told her she definitely didn’t, and there is no proof of the call. Will avoid Dexters in the area after waiting outside a viewing twice for an estate agent who doesn’t show up, doesn’t know what’s happening, and liesUPDATE: Nicole’s manager reached out to get more understanding of what happened. He sent me brochures for properties that are not what I’m looking for and asked me to remove the review, but at least they’re taking on feedback.

Sophy · 30 November 2022

★★★★★ 5/5

Trustpilot

Mario Correia

Mario Correia, Dexters, St Margaret’s, during our recent, urgent need for assistance, responded immediately and organised a builder to come out and view the issue. We felt secure that he had the matter in hand and he explained the process and we have confidence that it is being sorted out.He is not only diligent but also personable (on a recent landlord regular inspection) professional and still approachable.

Vicky · 7 December 2023

★★★★★ 5/5

Trustpilot

I have had a Full Service Agreement for 3 years

I have had a Full Service Agreement with Dexters for 3 years. Have always found that the team led by Natasha have been timely and informative in their responses, issued statements on time, have handled any issues arising with the Tenants smoothly, have communicated any necessary maintenance issues clearly and then arranged for their action quickly and at a fair cost. No problem in recommending them to prospective Landlords.

Ian · 21 October 2023

★★★★★ 5/5

Trustpilot

Fantastic Property Management Service

We are always happy with the property management service provided by Dexters as they are a professional and efficient team. And today we are extremely grateful to Donalina Gargrupe, their Property Manager. Our tenant has reported to them a boiler breakdown and a leak and Donalina has promptly responded to the complaint. She took the initiatives to contact different parties with a view to fixing the problem at the earliest, before reporting the case to us. And she is still following up the progress for us. She really gives us, and the tenant, a helping hand, especially in this cold weather. As the landord, we want to say: Donalina, your professionalism has given us a full peace of mind! Very much appreciated!Connie Tam

Connie · 25 November 2022

★★★★★ 5/5

Trustpilot

After dealing with a number of other…

After dealing with a number of other estate agents, dexters definitely stands out from the rest. In particular, my property manager, Nasra Said, has gone above and beyond the expectations to assist in solving the numerous problems that arise on a day to day basis, and performing timely updates when needed.If anyone is looking for a new estate agent / property manager, I would definitely recommend Dexters!

Brandon · 5 December 2023

★★★★★ 5/5

Trustpilot

Baily is an asset to Detxers

Baily is an asset to Detxers, she has always been 10/10 with the management of the flat we rented through them.

Dennis · 13 October 2023

★★★★★ 5/5

Trustpilot

Jenade was wonderfuf!

Jenade was wonderful! We really wanted a place and she gave us great guidance. She is always available and provides great explanations at all times.

Yoni · 29 June 2023

★★★★★ 5/5

Trustpilot

We had an inspection by Andrzej…

We had an inspection by Andrzej Szczepaniak. He was very professional, but also easygoing when needed. Always nice to engage with smart people!

Marcello · 15 June 2026

★★★★★ 5/5

Trustpilot

Grace Sloane was excellent

Grace Sloane was excellent. She negotiated well on my behalf and gave me good advice on how to progress. I'm very happy with the service

28parkside · 28 June 2023

★★★★★ 5/5

Trustpilot

Petros from Dexters is the best

Petros from Dexters is the best. He's very helpful with anything I come to him. Always on the phone and ready to help. Never had bad experience with him. He's very nice and is trying to explain to me to the last detail, what is going on and what is going to happen. I can only recommend his services.

Barbara · 13 May 2024

★★★★★ 1/5

Trustpilot

Immediate Action Required for Final Pay

We urgently need Q2 HR Solutions (QQI) and Dexters to address the issue of not providing our final pay, which is a clear violation of Philippine labor laws. Furthermore, they are not recognizing our service from the start.Please expedite the release of our final pay immediately, as we need it to meet our essential needs.

Jess · 22 July 2024

★★★★★ 1/5

Trustpilot

Really really bad agency

Really really bad agency, worst service ever encountered, especially the hyde park branch.it is always hard to contact them to get things fixed, or get any in-time reply. When we wanted to renew our contract they always pushed back either later or to someone else and then in the end we couldn't make it;Worst part is that they even ignored our deposit refund request (which should be naturally reasonably refunded), even though we check-out several days in advance + hired professional cleaning service they recommended. Again they pushed back to someone else or to the landlord, or to sometime later, anyway after one month we still haven't got our deposit refund back and there's no one taking care of this, they only care about their next tenant, once the deal is made they are just like "vanished", no service at all, completely mess, wouldn't recommend at all !

Ashley · 3 November 2022

★★★★★ 5/5

Trustpilot

Renewal of tenancy.

Donalina Gargrupe has been dealing with the renewal of my tenancy. She has been professional, efficient and friendly and the process has been stress free which is always important!

Sharon · 15 February 2023

★★★★★ 5/5

Trustpilot

Donalina is great to work with :)

Despite some issues in other departments, Donalina has been fab at her job and is very attentive, polite and helpful. She is doing a great job and always delivers.

Sara · 15 February 2023

★★★★★ 5/5

Trustpilot

Great service

I've used Dexters for a few years now and always been very happy with the service. Huseyin T is great to work with - friendly, proactive and efficient at sorting issues when they arise.

GB · 20 March 2026

★★★★★ 1/5

Trustpilot

Sharks

We have been renting properties managed by CJ Delamere who then turned into Dexters for nearly 8 years. We were never late with our rent and rarely made any demands on the landlords. However, the last time we moved out - they are trying to extract from us over £500 for cleaning a small unfurnished 3 bedroom house and £200+ for tidying the garden. A total of £700 for a small house with just some cleaning? It is now 2 months later - and they still have not repaid our deposit which was nearly £2K. All the house needed was a deep clean for the new tenants. So, make sure you protect your deposit - if not you will enter into a prolonged dispute and make sure to take photographs at the outset of all the damage to the property when you move in.

RK · 25 October 2022

★★★★★ 1/5

Google

I'm not one who to leave Google reviews but I have had such an awful experience dealing with their management team that I feel so compelled to write this so no one would have to go through the same. Our flat was let out with Fully Managed service although I am not sure what service I really did pay for. Most communications with Dexters tend to go silent over time, requiring plenty of chasing up by ourselves, there were barely any follow ups on any of the job repairs. I am led to believe there were no routine inspections being carried out as set out in the contract - if they did they would have discovered that our tenants have breached the contract by keeping a pet which later caused damages to our newly refurbished property. Our claim for the deposit was later denied because a) there was insufficient information from the check in report carried out by Dexters, and b) any repairs reported would take them weeks, if not months, to resolve, that they left damages to our property. If you spoke to two different agents in their office you would most definitely get two different responses (that is if you're lucky they don't leave you with a false promise of having someone call you back), and then get the sense of them fobbing you off because really they have no idea what they're doing! Our contract-breaching, damage-causing tenants were also allowed to stay longer than their tenancy period because Dexters never carried out the Gas safety checks in time, so we couldn't serve our notice (even though we were told they had served it, only to find out weeks later that this was a lie). All in all, if you care for your property and want to save yourself the headache and from feeling like you need to rip your hair out, you'd be much better off letting another company handle it for you.

Amelia · 25 October 2022

★★★★★ 5/5

Trustpilot

Dexters has been managing my property…

Dexters has been managing my property for a few years now with Rémi Daniels being an outstanding property manager working for Dexters.

Guillaume · 18 June 2026

★★★★★ 5/5

Trustpilot

Hassle free rental

Our letting agent Eunice was great, made everything hassle free for our rental near Broadway market. I'd highly recommend her and Dexter's.

Harry · 2 September 2023