Dexters Westbourne Grove reviews in Westminster

★★★★★ 1/5

Trustpilot

Terrible customer care

I would like to inform you of some of your employees unprofessionalism and lack of listening skills that are working at Dexters. Having been a tenant for the last 4 years, have I ever been treated with such unprofessionalism. The window in our bedroom which has now broken down for the third time due to its flimsy material, has now broken down again. Unfortunately now it has broken down in a weather that is far hotter to deal with then before.. The property we are in only has one window (which helps with the heat from the kitchen and one living room door. So in the evening it is unbearably hot in the bedroom which makes it incredibly uncomfortable to sleep in.As soon as the window broke, which was on Wednesday evening, my girlfriend emailed the agency property manager. This was with hope that someone would read the email straight away the following morning. The next day, we called the property manager Sophia too in hope that this would be rectified as an emergency due to the way the property is (lacking ventilation) and the weather we are having at the moment. We were told someone would come to fix the window asap (this was yesterday, Thursday). Nobody came. Today I called Sophia, only to be told that this wasn’t an emergency and to ‘just get a fan’.Sophia had no interest in helping solve the situation: When I asked her to listen to me, she refused to listen to my explanation annd that the flat wasn’t in a liveable state but she hung up. I called back only to be consulted by another colleague who I was rudely interrupted by and like Sophia, wouldn’t listen to my situation and eventually hung up when she felt like no longer listening to what I had to say.. Which may I add, sounded like she had left the phone off the hook but wasn’t present. I had been working with Margaret for a long time and I never once had an issue with the property manager. I’ve always been very patient with the breakdowns and faults within the property but this is the first time when the property, isn’t in a state bearable to live in. In one day, I was faced with two rude members of staff, with no interest in getting this problem fixed before the weekend. When it could be, having already felt with the same problem twice before. I finally contacted a staff member from customer relations who was very efficient and said she would get on it straight away. I would no longer like to be in touch with Sophia or her second colleague as I find them both incredibly rude and insufficient at their job. They don’t care about their tenants, they have no interest in helping. They would just rather make me feel even more uncomfortable knowing that I don’t know when I will be able to live in the flat again. I explained that I would rather rent a place if this wasn’t dealt with immediately because of the warmth and condition of the flat. Which she replied with ‘well you can do what you want but that won’t be something that we will reimburse you with’. There was a huge lack of progress or help in solving the situation as quickly as possible’.I won’t be responding to any of Sophia’s emails from now on and wish to speak with somebody else who is willing to take their job seriously. I feel like my rent payment and time having having rented the property should be enough, to at least, show a bit more consideration and that who I speak to should try and listen to what is being said rather than being interrupted and passed down to another colleague to only show the same kind of courtesy. I’m not sure how well Dexters are doing in the property market, but it seems like you you don’t need your loyal customers to be satisfied. Or need my business.I am planning to speak to citizens advice regarding the matter if it’s not solved before the weekend. As I believe there must be some kind of law, regarding the safety of the living conditions ar the apartment. Seems there is only one window in the property that works and two bedrooms, one kitchen and one bathroom. Also there is definitely a lack of ventilation due to the mold that is also in by the door frame in the living room that is still waiting to be resolved.

Thomas · 23 June 2023

★★★★★ 5/5

Trustpilot

Hannah Wicks Tenancy Management

Hannah Wicks has been assisting me with respect to Tenancy Management, i have found her by far the most diligent person at Dexters. She always keeps you informed and drives matters forward which is important for a Landlord because it gives you peace of mind that and that you dont have to continually chase the agents up for updates. She is resourceful, highly competent and an all-around good person, thank you Hannah, Dexters please take note, if i ran an agency i would snatch her in a heartbeat.

Susu · 21 June 2023

★★★★★ 5/5

Google

During the last two months, my husband and I have been intensely looking for a flat around Bayswater. We visited many flats with several estate agents, including one with Will from Dexters, which we thought had a lot of potential. Will was extremely professional (on time, easy to communicate with, he provided us with all the necessary information). We have ended up making an offer on the flat we visited with him, which was accepted!

Paola · 25 October 2023

★★★★★ 5/5

Trustpilot

Professional & Smooth

They are very professional and responsible. I dealt with one of the agents, Frankey Hauxwell, to find a rent for me. She was very passionate, patient, and helpful. She contributed a lot to my property search and found a quiet, safe place to live for me within my budget. She’s also very friendly and professional. She got all communication done with the landlord in one day. Such efficiency is rare to find due to my past experience.I also met some frustrating problems during my reference check, and, thanks to Frankey again, all problems were solved in a very efficient way. In all, my property search was very smooth because of their professionalism, and I highly recommend Frankey. She would definitely make the whole experience better!

Dylan · 12 June 2023

★★★★★ 5/5

Google

Julie showed me around for my property search. She was super organised and prompt. She asked very good questions and understood my requirement well. Dexters are super helpful. Thanks everyone

Neena · 26 September 2026

★★★★★ 4/5

Trustpilot

Charlotte Alsford - managing agent

Charlotte Alsford looked after our rented property the past few years and was always available for support and backup as necessary. She was particularly helpful with an insurance claim that necessitated a complete kitchen refurbishment. Tenants appeared content throughout their multi-year stays for which Charlotte can also take credit.

John · 19 May 2026

★★★★★ 5/5

Trustpilot

I have had an outstanding experience…

I have had an outstanding experience with Petros. He is always professional, responsive, and truly cares about the well-being of the tenants. Whether it's addressing maintenance issues quickly or keeping the property in top condition. His attention to detail and proactive communication make me feel valued and well-supported as a tenant. I highly recommend Petros for their exceptional service.

Ms · 28 August 2024

★★★★★ 1/5

Trustpilot

I really don't want to work with them ever again

When I was renting the estate agent Henry Liu was informed by myself that I am in the process of buying a house so I'm not comfortable entering a 2 year tenancy, he assured me I can leave any time.That was a lie. They very merciless and cruel scolding me in each call telling me it's not possible to leave, I contacted the actual landlord on LinkedIn and was able to negotiate my freedom, I paid £5,000 they kept my deposit and I was able to leave.2 years later I contact Dexters to sell my house, they give very little time to prepare and they were very slow. And they recommended I leave my house while people view it but they never call to let me know when I can go back home. And they take a week before telling me any feedback

Jun · 28 May 2023

★★★★★ 5/5

Google

2024: Consistently great experience with Dexters after one year, this time James Wittich was very helpful and patient throughout my flat purchase and highly professional during tense and stressful times. Thank you! 2023: Thank you Josh for your patience with my viewings and keeping me updated in a timely manner. Very efficient and highly punctual, appreciate it!

Maria · 24 September 2024

★★★★★ 5/5

Google

The whole team at Westbourne Grove have been a really great help to us in the sale of our property. In particular James Wittich has gone above and beyond to secure the sale. I am certain without his professionalism, support, patience and determination we would not have achieved the outcome we were hoping for. I could not recommend him highly enough. Very many thanks

Richard · 27 May 2024

★★★★★ 5/5

Trustpilot

Fast & Professional Service

We had a serious bathroom leak coming from the upstairs flat, and Property Manager Hüseyin Taş handled the situation quickly and professionally. He was responsive, efficient, and made sure the issue was resolved as fast as possible. Really appreciate his support and communication throughout the process. Highly recommended!

Oya · 21 May 2026

★★★★★ 5/5

Trustpilot

Chris made the process so easy!

We have had a fantastic experience with Chris at Dexters, Nottinghill. One of our investors purchased a full building which was managed by Dexters and Chris has been paramount in the transfer of these properties over to us, helping with accounts and discussing any ongoing issues within. Thank you Chris for showing how agents can work together for the best outcome for the client and I hope we can work together on future projects!

Penny · 25 October 2023

★★★★★ 5/5

Trustpilot

Locksmith sorted quickly, great help from Huseyin

I had a really positive experience with Huseyin Tas from the Dexters property team. He was incredibly helpful in getting a locksmith arranged quickly and made sure everything was sorted smoothly with getting a new lock fitted. Communication was great throughout, professional, responsive. Really appreciate all the help.

Claire · 19 May 2026

★★★★★ 5/5

Trustpilot

Dexters Ladywell is a great team

Dexters Ladywell is a great team, and they are always responsive, kind and considerate. They deal with property management matters in a timely and professional manner. They are always proactive and actively seek to solve problems when they arise! Shazia Kahn from the property management team is especially helpful, engaging, communicative and, most of all, friendly. She offers thoughtful advice and always helps me out. Props to her and the rest of the team!

Edward · 20 October 2023

★★★★★ 5/5

Trustpilot

We have recently moved into a flat…

We have recently moved into a flat managed by Dexters and are pleased with the service they provide. I would like to thank Graziana who managed to resolve many maintenances query for us. She has always shown herself to be knowledgeable, professional, and very helpful. She has always been prompting with her responses to any queries and in providing a fantastic service. I would highly recommend Graziana and Dexters to landlords and tenants alike.

Tugcin · 20 October 2023

★★★★★ 5/5

Trustpilot

I had inspection with Monika on 17th of…

I had inspection with Monika on 17th of September. I just want to say that she is very nice, professional and helpful person. Really appreciate her understanding and help I receive from her.its always pleasure to have contact with Monika as I know she will sort out all my issues and will understand me. Thank you Monika.Natia

Khatuna · 18 September 2024

★★★★★ 1/5

Trustpilot

the worst property managers

My experience with Dexters has been a complete disappointment. Their incompetence is evident in the way they handle maintenance issues. Despite reporting a broken window over a year and a half ago, they have failed to address the problem. Communication between team members is non-existent, and their overall attitude, especially Busha's, is rude and unprofessional. I strongly advise against dealing with Dexters as they have shown a complete lack of care for their tenants and property maintenance.

Zoe · 26 July 2023

★★★★★ 5/5

Trustpilot

Responded promptly and solved my problem

When I forgot my keys at home and couldn't get in, I felt really helpless. Fortunately Rachel helped me out, so I didn't have to spend money on a locksmith. Rachel responded really quickly to my email and patiently communicated with me even though my English isn't that great. She's really nice, and I'm so grateful to her.

Yun · 12 October 2026

★★★★★ 5/5

Trustpilot

Really responsive and helpful

Oren Ivgi was really great helping me find a property and get all the paperwork ready promptly.I couldn't make it on time for the viewing we had initially arranged but the team at Dexters St John's Wood was extremely accommodating and helped rearrange it for later that same day. Communication with Oren was great and he was very quick to come back to me whenever I had any question. The entire process was so easy - within 2 days of viewing the place and making an offer I had my contract ready for signing.

Diana · 24 April 2023

★★★★★ 5/5

Trustpilot

Great customer service

I have rented with Dexters since 2019, with the recent change in management I have had a pleasant experience and seen a huge difference in their customer service. Dexters property manager Lorraine Fisher is highly efficient and takes your concerns or issues raised very serious and acts on resolving them immediately. Extremely pleased with the service we have received. Stuti and Henry.

Simon · 12 June 2024

★★★★★ 5/5

Trustpilot

Great customer service

I have rented with Dexters since 2019, with the recent change in management I have had a pleasant experience and seen a huge difference in their customer service. Dexters property manager Lorraine Fisher is highly efficient and takes your concerns or issues raised very serious and acts on resolving them immediately. Extremely pleased with the service we have received. Stuti and Henry.

Stuti · 12 June 2024

★★★★★ 5/5

Google

Henry Gouriet accompanied by his colleague Jessica gave me a tour of a property on Addison Road today. The viewing went really well. Henry was pleasant & knowledgable, he showed me the whole property pointing out its advantages and finally allowed me to take as much time as I needed to film it for my partner. Thumbs up!! Thanks again, Natalie

Natalie · 26 June 2024

★★★★★ 1/5

Trustpilot

Water Leaking from Ceiling for Four Weeks, Unresolved Issue at William Court

I have had a very disappointing experience with Dexters as a tenant. I reported a leak in my top-floor flat at William Court on 22 October, and despite constant follow-ups, the issue has still not been resolved. Even after four weeks, I have received no clear communication, diagnosis, or action plan, and I have had to live in the flat with water leaking from the ceiling when it rains.

Alex · 17 November 2025

★★★★★ 5/5

Trustpilot

I got full asking price Bloomsbury Branch

I contacted Lok Bloomsbury Branch when I was ready to sell and Michael took over when Lok was overseas .Dexters efficiently arranged for a number of viewings of my flat when it was placed on the market. When those did not produce any offers, they gave me helpful advice about the level to reduce the selling price to which I then got the full asking price ,very happy (Thankyou Michael !)Highly professional and highly recommended .

Layla · 31 July 2023