Trusted Agent profile · Westminster

Dexters Westbourne Grove reviews in Westminster

4.4

★★★★★ Great

2,196 reviews across 3 platforms

120 Westbourne Grove, London, W11 2RR, Westminster, W11 2RR

Dexters's office in Westminster, at 120 Westbourne Grove, is rated 4.4 out of 5 across 2,196 reviews on three platforms, including 287 Google reviews rated 5.0.

Google logo

5.0 / 5

287

Reviews on Google

This office

Facebook logo

1.0 / 5

1

Reviews on Facebook

Business-wide

Trustpilot logo

1,908

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Westminster office, from every platform, shown as written. First names only.

5/5

Trustpilot

I would like to say a big thank you to…

I would like to say a big thank you to our property manager Petros Giorganios. The service that we received throughout our tenancy was exceptional.Although there were several issues in our block, Petros was always there for us every time we needed him. We received our deposit back really fast with minimal fuss. Thank you Petros.

Aeval · 23 July 2024

Agent replied · 27 October 2024

Dear Aeval, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Professional Service

Donalina Gargrupe is my point of contact as a property manager for the place that I rented via Dexters. I had previously rented from Dexters but Donalina’s service level is beyond my expectations. She’s responsive and helped me follow up closely for issues that I identified for a house that I newly moved in. For any issue I raised I’m confident that she will help me get it resolved.

Cassie · 31 October 2023

Agent replied · 27 October 2024

Dear Cassie, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Danny in the maintenance

Danny in the maintenance has been very helpful with my washing machine, he gave me step by step instructions whilst on the phone which were easy to follow and hopefully an engineer would not need to waste their time coming out. Danny was friendly to speak with and explain everything very well. I felt supported.

Rebecca · 31 July 2024

Agent replied · 27 October 2024

Dear Rebecca, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

5/5

Google

I spoke to Henry Gouriet to find out more about purchasing a property in the Notting Hill area, I just wanted to find out more about the process, he was incredibly helpful and professional. Henry explained the ins and the outs of purchasing a property I will definitely come back to him when the time is right!

Edward · 26 June 2024

Agent replied · 24 October 2024

Dear Edward, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Exceptional Service - Highly Satisfied!

Thanks to Shayan, I am incredibly happy and satisfied with the service provided, and I can confidently say that I will be recommending both Shayan and Dexters to anyone in need of their expertise.In summary, if you are looking for a real estate agent who is responsive, helpful, and will go the extra mile to ensure your satisfaction, I wholeheartedly recommend working with Shayan at Dexters. Thank you, Shayan, for your outstanding service!

Pinar · 7 July 2023

Agent replied · 27 October 2024

Dear Pinar, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thank you Sophie Sheppard for making my…

Thank you Sophie Sheppard for making my stay wonderful.

Prageet · 17 September 2026

5/5

Trustpilot

Brilliant tenancy changeover incl. redecoration by Dexters

As a landlord, Dexters have been fantastic at managing our property, firstly recommending and securing a 25% increase in rent from last year; secondly in managing multiple repairs and a repaint in only a 6 day void period; and lastly in communicating all this despite time-zone differences. Special thanks to Vanessa Barosso, Natasha Cree and Natalie Stubbs, apologies if I forgot to mention anyone working in the background.

Daniel · 27 October 2023

Agent replied · 27 October 2024

Dear Daniel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I attended a viewing of a flat in Ladbroke Grove on the 18th of October 2022, with an Estate Agent from Dexters, named James Wittich. James was eloquent and highly professional in his approach and demonstrated that he was knowledgable about the housing market in general and specifically about the area in which I was hoping to purchase. He had a very personable and engaging personality and was cheerful and helpful throughout, which is just what you want when making such an important purchase Although I did not put an offer in on the flat, as it was a little too small for me, James paid attention to the detail of the specific type of property I was seeking for future reference. Why cant all Estate Agents take the time to be so helpful and personable?

Kelsada · 25 October 2022

Agent replied · 24 October 2024

Dear Kelsada, It’s great to hear that you have had a brilliant experience with our Westbourne office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I can’t speak more highly of my experience with Dexters Westborne Park. They dealt with the complicated sale of my mothers Holland Park Garden Flat after she died with such kindness & efficiency. I was really impressed with my main contact Parys & the other members of his team who were also extremely helpful and so well organised as a team. Parys went above and beyond at all stages of the sale and I was so impressed with how proactive he was at managing the legal process of exchange and completion. He was also extremely likeable and a delight to work with. I wouldn’t hesitate to recommend Parys, Toby and the rest of the team at Dexters. They really did exceed my expectations on all levels in terms of professionalism, reactiveness, empathy, communication & negotiation.

Susannah · 25 October 2022

Agent replied · 24 October 2024

Dear Susannah, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Petros was great and helped with all my…

Petros was great and helped with all my enquiries

Nur · 15 September 2026

5/5

Trustpilot

Im giving five star only to Connor…

Im giving five star only to Connor manager of the property management department. After 5 long months of stress and frustration for unsolved issues of the property, he has took charge of the situation and helped us promptly getting all sorted in couple of weeks. Amazing job. Thank you so much Connor!

Laura · 5 September 2024

Agent replied · 27 October 2024

Dear Laura, Thank you for taking the time to leave a lovely review regarding Connor. Kind regards, Asma, Customer Relations Team

5/5

Google

Steffan was a great help. My partner and I are looking to buy for the first time and he has been incredibly patient walking us through the process. He also took the time to wait for us in the evening to view some properties. Would definitely recommend.

Ng · 20 November 2024

Agent replied · 11 December 2024

Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Trustpilot

Always a smotth experience

Dexter's are really friendly and go out of their way to help. I dealt with Petros Giorganios who was always on top of any queries or anything that needed attending to, it was always a smooth experience dealing with him.Great with updates and arranging works to be done and always good to speak to

Craig · 31 July 2024

Agent replied · 27 October 2024

Dear Craig, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Elli and her brilliant team have been…

Elli and her brilliant team have been true angels from start to finish. As first-time buyers previously missing out on properties to cash buyers, we had gone through the motions of dozens of viewings and offers. After falling for the flat right away, Elle was so quick to present and submit our offer form that it helped show the sellers how keen we were. Ultimately their liaison on our behalf helped ensure the sellers we were the right match for their property. Without her it wouldn’t have happened and we are so grateful. Elli stayed on top of things and always reassured us by keeping the progress at a steady pace. Her efficiency and responsiveness was a huge help during what could have been a stressful period for us. We can’t thank Elli and the team enough for helping us find our new home for our next chapter ahead. ❤️

Caroline · 30 September 2022

Agent replied · 27 October 2024

Dear Caroline, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Elli, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

i'm very grateful to our property…

i'm very grateful to our property manager petros giorganios for going above and beyond to help us with the cancellation of parking tickets for our relative. Their quick communication, patience, and genuine support made a big difference. Excellent service and highly appreciated.

Miola · 14 May 2026

Agent replied · 25 May 2026

Dear Miola, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

Positive and professional experience

In a situation which by nature is high stress and emotive (especially during current market), Dan has been nothing but brilliant with us throughout. Personable, high level of communication and made himself available to us right the way through- a real contrast to some who I have been involved with in the past. We are very appreciative of the positive and professional service and experience we have had with Dexters.

Millie · 7 August 2023

Agent replied · 27 October 2024

Dear Millie, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Fantastic agency! Jonathon Cooke was attentive and focused throughout my sales cycle. When he was away on holidays the other sales people were just great. Honestly, I know agents get a lot of flak, and I have dealt with some really lousy ones previously, but Dexters Westbourne Grove did a first class job!

Francine · 26 July 2024

Agent replied · 24 October 2024

Dear Francine, It’s great to hear that you have had a brilliant experience with our Westbourne Grove office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Myra Mettam has been my point of…

Myra Mettam has been my point of contact with both Sebastian Roche and Dexters for the last few years. She has always been pleasant, polite and professional when dealing with any issues that may have occurred when letting out our property. We have not had any issues with our tenants that have not been resolved seamlessly through the ministrations of Myra. Thank you Myra very much!

Jane · 28 October 2023

Agent replied · 27 October 2024

Dear Jane, Thank you for taking the time to leave a lovely review regarding Myra and Sebastian. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

We had a very positive experience with Rai

We had a very positive experience with Rai Gega throughout the tenancy change process. He was always helpful, responsive and clear in explaining each step, and he made sure everything was completed properly despite the process taking some time. We really appreciated his patience, professionalism and support throughout. Thank you, Rai!

Flaminia · 9 October 2026

5/5

Trustpilot

I purchased a property with Dexters…

I purchased a property with Dexters Westbourne Grove recently and the general experience was a nightmare for both myself and the agents. I worked with Charlie who was FANTASTIC - he actually managed to save the sale at one point through amazing negotiation skills. I feel like Charlie went above and beyond to get this deal through and he kept me up to date regularly even outside of office hours which I was extremely grateful for. When the time comes to sell this property I will be calling Charlie specifically to handle it :)

Georgina · 27 July 2022

Agent replied · 27 October 2024

Dear Georgina, Thank you for your 5 star review, and mentioning your experience with Charlie in our Westbourne Grove office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Petros was exemplary…

Petros was exemplary during his recent inspection of our apartment. He was friendly and professional which put us at ease, while his respectful approach to our space was truly commendable. When we brought a burnt-out light bulb to his attention, he promptly arranged for an electrician to replace it, ensuring everything was in perfect order before leaving.

Nathan · 30 April 2024

Agent replied · 27 October 2024

Dear Nathan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

Tom took our viewings yesterday and we had a such a great experience, lovely chap and great knowledge ! Would highly recommend

Jake · 19 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

2/5

Trustpilot

Worst experience with the agency

Worst experience with the agency, I decided to move out the apartment earlier because living conditions were unbearable. As such early tenancy move outs require a penalty, I was told by an agent a sum and that it is a fixed amount regardless if they will find a new tenant or I will, the total sum stays the same.Come to find out 2 months later that this in fact was not true and I could’ve saved almost 2K if I found a tenant myself. Agent was denying ever saying those terms to me to the point it was easier to pay the sum than start the negotiations with big agency. Would not recommend to use them or be very careful with every communication and have it crystal clear via emails.

Aigerim · 19 July 2022

Agent replied · 27 October 2024

Dear Aigerim, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thank you Monika

Thank you Monika To help us to sorted the issue with the roof leaking.She is very professional and very helpful and contacted us all the time.And send the subcontractors to repair the roof and renovate the flat paint the ceiling. wall and change the floor.Thank you very much for the hard work you done for usMany thanks I really appreciate

Cristinel · 20 February 2024

Agent replied · 27 October 2024

Dear Cristinel, Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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