Trusted Agent profile · Westminster
★★★★★
2,039 reviews across 3 platforms
66 Grosvenor Street, Mayfair, London, W1K 3JL, Westminster, W1K 3JL
Dexters's office in Westminster, at 66 Grosvenor Street, is rated 4.3 out of 5 across 2,039 reviews on three platforms, including 152 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Dexters Mayfair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotGrace Sloane was excellent
Grace Sloane was excellent. She negotiated well on my behalf and gave me good advice on how to progress. I'm very happy with the service
Thank you for taking the time to leave a lovely review regarding Grace. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPetros from Dexters is the best
Petros from Dexters is the best. He's very helpful with anything I come to him. Always on the phone and ready to help. Never had bad experience with him. He's very nice and is trying to explain to me to the last detail, what is going on and what is going to happen. I can only recommend his services.
Dear Barbara, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.
5/5
TrustpilotExcellent
I had an excellent experience with Dexters Estate Agents while changing tenancy and moving into my new house. From start to finish, the process was handled with professionalism, efficiency, and genuine care, which made what can often be a stressful time feel smooth and straightforward.
1/5
TrustpilotImmediate Action Required for Final Pay
We urgently need Q2 HR Solutions (QQI) and Dexters to address the issue of not providing our final pay, which is a clear violation of Philippine labor laws. Furthermore, they are not recognizing our service from the start.Please expedite the release of our final pay immediately, as we need it to meet our essential needs.
Dear Jess,We are sorry to read of your unhappiness. We are not aware of any outstanding payments due to ex Howsy colleagues, and have urgently requested further information from QQI relating to this. Please do contact us directly at info@customerrelationsteam.co.uk or 020 8614 1230 and ask for customer relations so that we can discuss your concerns in more detail. Kind regards, Customer Relations Team
1/5
TrustpilotReally really bad agency
Really really bad agency, worst service ever encountered, especially the hyde park branch.it is always hard to contact them to get things fixed, or get any in-time reply. When we wanted to renew our contract they always pushed back either later or to someone else and then in the end we couldn't make it;Worst part is that they even ignored our deposit refund request (which should be naturally reasonably refunded), even though we check-out several days in advance + hired professional cleaning service they recommended. Again they pushed back to someone else or to the landlord, or to sometime later, anyway after one month we still haven't got our deposit refund back and there's no one taking care of this, they only care about their next tenant, once the deal is made they are just like "vanished", no service at all, completely mess, wouldn't recommend at all !
Dear Ashley, It is disappointing to read that you have not received a five star service from our Hyde Park office. Thank you for bringing this to our attention and I have asked the Director of the office to make contact with you regarding this issue. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotRenewal of tenancy.
Donalina Gargrupe has been dealing with the renewal of my tenancy. She has been professional, efficient and friendly and the process has been stress free which is always important!
Dear Sharon, Thank you for leaving a Google review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDonalina is great to work with :)
Despite some issues in other departments, Donalina has been fab at her job and is very attentive, polite and helpful. She is doing a great job and always delivers.
Dear Sara, Thank you for your kind comments regarding Donalina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotSharks
We have been renting properties managed by CJ Delamere who then turned into Dexters for nearly 8 years. We were never late with our rent and rarely made any demands on the landlords. However, the last time we moved out - they are trying to extract from us over £500 for cleaning a small unfurnished 3 bedroom house and £200+ for tidying the garden. A total of £700 for a small house with just some cleaning? It is now 2 months later - and they still have not repaid our deposit which was nearly £2K. All the house needed was a deep clean for the new tenants. So, make sure you protect your deposit - if not you will enter into a prolonged dispute and make sure to take photographs at the outset of all the damage to the property when you move in.
Dear RK, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further you. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat service
I've used Dexters for a few years now and always been very happy with the service. Huseyin T is great to work with - friendly, proactive and efficient at sorting issues when they arise.
5/5
TrustpilotHassle free rental
Our letting agent Eunice was great, made everything hassle free for our rental near Broadway market. I'd highly recommend her and Dexter's.
Dear Harry, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat service and reliable support
I’ve had a wonderful experience with Dexters. They are incredibly reliable, and whenever there’s an issue in the house, they are quick to respond and take action. Recently, Monika visited our property, and she was extremely helpful. She took the time to note down everything that needed attention and ensured that any repairs or fixes were handled promptly. It's reassuring to know that you can count on them for both routine and urgent matters. Highly recommend their services.
5/5
TrustpilotHaving had poor experiences with other…
Having had poor experiences with other agents, I genuinely thought Dexters would be the same. Couldn’t have been further from the truth. I’ve used them as property managers for our portfolio for 3 months now and particular credit to Myra Mettam - she has been very attentive to both us and our tenants with no complaints or issues from either side. Long may it continue 👍🏼
Dear DJP, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat experience and no complaints
During my time with Dexters I've received great service from them throughout my tenancy, through both issues and enquiries they have been incredibly helpful and had good communication throughout. I'd like to specifically point out Petros Giorganios who has been of great help over the past few months in sorting out a couple of issues and keeping us up to date throughout
Dear Phil, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
5/5
GoogleGarrie was so responsive and helpful during my flat hunt! My timings kept changing but he was super patient, made sure I understood how quickly short let flats are taken but without being pushy, and found me new options each time I left it too long. Thanks!
Dear Lana, Having read your review, we would like thank you for your feedback about our Mayfair Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
3/5
TrustpilotI’m Luke warm about my experience with…
I’m Luke warm about my experience with Dexters. I was not impressed with the way they overvalued my property to entice me in. I had to keep on them to get through a cash sale that really should have been much more straight forward although the buyers solicitor was a nightmare. I didn’t really feel they represented my interests fully but they did get a sale in the end. Though it was well below asking price. At the end of the day I felt like just another seller on their conveyor belt
Dear Veronica, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotTop Property Management
Since taking over management of our BTL properties, Dexters have been thorough and efficient in dealing with any issues. Charlotte, in particular, has been fantastic in her communication and owning issues to get them resolved. Problems are solved quickly and the team always look for the best way forward for both landlord and tenant.
5/5
TrustpilotNick from Bloomsbury
Nick from Bloomsbury was really helpful, I’m a Chinese student and I’m new to renting but he helped me through it all very patiently
Dear Archie, We appreciate you taking the time to leave a great review regarding your experience with Nick, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleBilal has been truly excellent in guiding through the purchase of a new home. We were a little uncertain as to what we were looking for. Bilal has been responsive, patient and worked with us to help us understand what we were looking for
Dear Keir, Thank you for your kind words regarding our Mayfair office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
2/5
TrustpilotHi my name is Sean Byrne and I am the…
Hi my name is Sean Byrne and I am the owner of complete interiors and have been a contractor for Dexters’s estate agent’s for the last 15 years ! One of my property managers is Karim Marcelle and have done several jobs for his portfolio for which i have always had no problems with Karim and he is always accommodating and understanding in any issues if they occur. I hope he stays for a long time so we can continue our good relationship and many more jobs as he is a great asset to the team ! Best Sean.
1/5
TrustpilotLess than 1 star
I have never dealt with such arrogant and obnoxious letting office. On Saturday 1/10 my partner and I viewed a flat we would liked to rent with one of their agent (she was lovely and showed us around very politely).Right after that we called their office to get a form and put an offer through. Besides the usual questions, I’ve been asked what the offer was, then without even sending us the form or present it to the landlord they told us to come back after the weekend with a better offer and to think about it since on a weekend nothing was going to happen. Moreover they said that the long term solution we were offering was fine and in line with thr landlord requirements but just to check and offer more.3/10Having not heard back from them as they told, we called the office again to have this form sent and we were asked (with arrogance) if we could afford the property or if we had savings (so far we’ve never been asked for those things for a letting).After this, they turn around saying the long term solution we were looking for wasn’t matching the landlord requirements and that they also had an offer above the asking price (so all of the conversation was either to just making us feeling uncomfortable or just a waste of our time). During all this awkward conversation we were uncomfortable and felt treated as if we were the poorest people on earth for them when all they need to do was just send a form and in case a credit check instead of treating people like this.I wouldn’t definitely rent with them or recommend them.
Dear Francesco, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMy overall experience with Dexters has been very pleasant. From my first meeting with Joel Da Silver viewing the show apartment and marketing suite, through my second viewing and finally reserving my ideal apartment at BRX. Joel has been very responsive and has gone out of his way to accommodate my requirements and very tight timelines to exchange and complete. Very much looking forward to my move this coming Saturday!PositiveResponsiveness, Professionalism
5/5
TrustpilotProfessional Knowledagble Local Estate Agent
I recently appointed Dexter in Kington Uppn Thames to rent out my house. They are very polite, professional and efficient. Especially Sonia, I would more than happy to anyone.
Dear Xinyi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat experience with Dexters
My experience with Dexters was great! Jude Hill was very helpful and friendly. He answered all my questions and was always available for a call or via text. It's been a pleasure working with Jude!
Dear Marina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJude was a great agent
Jude was a great agent! Visited the property when I was not able to. Always communicative and got back to me with When I moved in, everything was as he said it was! Would recommend!
Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
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Tell us what you need and we'll put you in touch. Dexters Mayfair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
