Trusted Agent profile · Westminster
★★★★★
2,039 reviews across 3 platforms
66 Grosvenor Street, Mayfair, London, W1K 3JL, Westminster, W1K 3JL
Dexters's office in Westminster, at 66 Grosvenor Street, is rated 4.3 out of 5 across 2,039 reviews on three platforms, including 152 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Dexters Mayfair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotKelly and her team are great!
Kelly and the team at Dexters have always been so helpful and brilliant. Very responsive and positive. We have been very impressed. Thanks!
Dear Consumer, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotLouis Preston and Natalie- 10/10
I have had the pleasure of dealing with Dexters property management over the past few years and have been delighted by the service provided by Louis Preston- who is always swift to lend a hand and make me laugh on the phone.In recent months, Louis has introduced me to a new member of his team- Natalie- who has been polite and respectful in my experiences so far.A great experience!
Dear JD, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotZendeca Sinclair- Battersea branch.
Zendeca was super helpful in our transition and move from Australia. She was thorough, professional and reliable. I would highly recommend her services!
Dear Jordan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotNice people but they don't do anything…
Nice people but they don't do anything unless you constantly chase them. For example they've owed me money for over 4 months now, every time I chase I get an excuse followed by a statement that it'll happen in X days. It doesn't happen so I chase again, repeat, repeat. Was similar when I was in one of their flats, the first visit for an issue or maintenance would be arranged quickly, then follow ups to actually fix the issue would not happen until I chased them.Pretty disappointing
Dear Gordan, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
2/5
TrustpilotI have always been pleased with my…
I have always been pleased with my local Douglas Martin in Hendon, but I didn't realise they have been taken over by the large company Dexters. Now it seems to be more about their own performance than customer satisfaction. As a landlord with rising prices I was adamant that I only wanted a fixed priced one year contract, while they kept pushing two years. Not that I am unreasonable and overpriced. But I need the option to slightly raise. Yet somehow I ended up with a two year fixed contract. How? I was travelling with bad WiFi and on the day they sent through the contract to sign I was on a boat and could only click quickly and return. I didn't realise I'd signed for two years! Nor did they tell me until a two year bill arrived. Now I have a tenant who phones regularly about everything and anything and I'm stuck for two years! I spoke to another landlord who was also unhappy as he ended up with two years. They also pushed like mad for extras like management etc. To make matters worse after taking the first month for their fees they hounded me for another £125 threatening a debt collector. Sadly I would not use them again.
Dear Laura, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. They shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThanks to Donalina and Josh
Thanks to Donalina and Josh from Property Management, our issues were quickly resolved!
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotAlistair Maclean…
The assistance from Alistair Maclean made this transaction much smoother and job as Conveyancer much easier to satisfy my clients expectations. I look forward to working with Dexters again in the future.
Dear Malaika, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We look forward to working with yourself again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJessica-Joy Beau-Wright was very…
Jessica-Joy Beau-Wright was very helpful. She put the wheels in motion very swiftly to start getting things done with our property!
Dear Kate, Thank you for taking the time to leave a wonderful 5* Google review. Jessica-Joy will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGeorge Bromage was very helpful
A huge thanks to George Bromage in the Management Team for all of his efforts! He is always responsive and helpful.
Dear AR, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
1/5
Trustpilotnot competent, lack law knowledge
I would definitely not recommend Dexters, as their service is terrible and far from respecting the law. The employees seem to lack expertise and knowledge.We have rented out an apartment in Ada Place near Broadway Market. It happened several times when the flat was about to sell, that the agents illegally came to the flat with potential buyers without notifying us in advance, or telling us only a few hours in advance. Once, I have been working from home and the agent came to the flat without 24-hour notice and tried to kick me out of the flat for the time of the viewing. I did not call the police as I couldn't bother because I was busy. Not only did he proceed to the viewing when I was working from home, without our permission, but he shouted at me, and disturbed my normal life and work. Moreover, the place wasn’t maintained by them, as required by law during our tenancy when things were broken or in bad condition like moulds, rusty handles or paint coming out of the wall. Now, when together with my flatmates we moved out from that flat on 19 Dec, as we found a much better place, we still didn't get any deposit back for more than month after moving out. Also, Dexters agent, Fahima Miah doesn't want to provide us with any information about the deposit scheme, which is also illegal.Dealing with Dexters is just such a pain, and if you don't want to be involved in any legal cases, I would recommend you stay far away from them.
Dear Joanna, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Tea
5/5
TrustpilotProfessional Services
David Hughes, Anthony Barnes and Lily in Lettings were exceptional. I am looking for a property to rent and all the above were extremely helpful, professional and reassuring. Thank you so much. I would highly recommend.
Dear Catherine, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotProfessional and tenacious
Most people think that estate agents take photos of their houses, show a few people round and then sit there and wait for the money to roll in. As an agent of 20 years' experience I can assure you that is not the case. Getting the buyer is the easy part. The hard part is holding a chain together and working with everyone else to get to an exchange. I was recently in a chain with Alistair and, had it not been for his tireless prodding, nudging and cajoling, the sale would not have happened. In estate agency we play the long game so if you want a professional agent use Dexters.
Dear Nicole, Thank you for taking the time to leave a wonderful 5 star Google review. Alistair will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent manager
I am so pleased Joe Hogg takes over my renting case. He is very efficient with really good communication which I can trust him with confidence.A special thank to Joe again Definitely highly recommended to friends and relatives.
Dear Siu Ling, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSale of a Flat
Dexters efficiently arranged for a number of viewings of my flat when it was placed on the market. When those did not produce any offers, they gave me helpful advice about the level to which to reduce the selling price. They were patient and persistent throughout a few more twists and turns in the whole process, which lasted several months. In summary, I thought the people I dealt with were very competent in what they did, and also genuinely wished to do the best they could for me as an individual customer.
Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotUnresponsive landlord and no solution from Dexters
They need to be more selective with the landlords that they work with. We have been waiting for the landlord to approve something for 4 months. Apparently the landlord hasn’t replied in 4 months. Dexters says they can’t do anything without landlord approval. This has been an awful experience so far.
Dear Claudia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
TrustpilotStaff are very helpful and…
Staff are very helpful and knowledgeable. My query was answered quickly.
5/5
TrustpilotWonderful service!
Myra and team have managed my rental property for years now and always provided a professional and timely service. Recommended to all.
Dear Shane, Thank you for taking the time to leave a lovely review regarding Myra. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBattersea Branch - Vicky
Vicky at Dexters Battersea has been very helpful in setting up our tenancy, and answering our queries on the property
Dear Tom, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMyra is my “go to” contact
We have rented our house for 8 years now and Myra has always been my “go to” contact. She has consistently responded to any queries quickly, liaised with our tenants and sorted any repairs needed with timely and well priced solutions and recently managed the process of disposing of some furniture and acquiring new to suit our new tenants. She makes owning and letting a property from overseas very viable.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSuccessful tenancy renewal
A big thank you to Anthony Grundy for his good advice and for taking the time to carefully negotiate a rent increase with a longstanding tenant.
Dear Alison, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotStranger walked into my room while i was sleeping
1. Dexters gave keys to ‘maintenance worker’ to check our bathroom without letting us know so I was sleeping naked when he walked into my room.2. Landlord attempted to charge us £500 damge cost for a small 2 bed flat 2 months after we moved out, some dents they showed us were already there when we moved in, clearly indicated in our check-in report.3. They claimed meters are professionally managed by Dexters but when the energy supplier charged us after repairing the electricity meter, Dexters refused the responsibility to pay us back. After my own investigation with the energy supplier, I found out that the landlord used a ‘substitute meter’ instead of a legitimate meter. We tenants clearly are not responsible for paying the replacement of a knock-off. We have moved out for more than 3 months and this issue is still not resolved yet.4. It has been more than 3 months since we moved out and still haven’t received our deposit back.(Once they phoned us early in the morning which woke us up, just to ask whether we have set up an account with Thames Water -6 months after we moved in)
Dear Sara, I am concerned to see your 1 star review. Please can you contact myself asmachughtai@customerrelationsteam.co.uk and I can look into this further for you. Kind Regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotEfficient Team members
We had an issue in the flat and I have to say that once you get in touch with the right team members they are very helpful ,in our case Lesley A. and Chris MC ,so a huge thank you to both for their help and support .
Dear Chris, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you.. Kind regards, Asma, Customer Relations
5/5
TrustpilotMonika
Monika is very polite and managed to help us quickly with some of the issues we had in our property.
Dear Davide, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJadasa Andjadiumi
Jadasa efficiently and effctively resolved an error on the deposit return and was open, honest and an excellent communicator. Thanks Jadasa.
Dear Trevor, Thank you for taking the time to leave a wonderful 5* Google review. Jadasa will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dexters Mayfair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
