Trusted Agent profile · Westminster
★★★★★
2,043 reviews across 3 platforms
66 Grosvenor Street, Mayfair, London, W1K 3JL, Westminster, W1K 3JL
Dexters's office in Westminster, at 66 Grosvenor Street, is rated 4.3 out of 5 across 2,043 reviews on three platforms, including 152 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Dexters Mayfair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat estate agents
Ida has been extremely helpful in our flat searching process. She has been very kind, responsive and accommodating and definitely played a key role in helping us get our dream flat. Many thanks, Ida!
Dear Amelie, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWould throroughly recommend Dexters
We have just sold our flat through Dexters and have been incredibly pleased with the whole process. In particular the excellent service we got from Esta from the sales progression team. Nothing was too much trouble and she liaised regularly with me and the rest of the chain. She went above and beyond to finally get it over the line and if we had relied on the other agents in the chain then we would still be waiting! I would thoroughly recommend Dexters
Dear Pippa, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotA big thank to Donalina for being so…
A big thank to Donalina for being so professional on dealing with an issue regarding my property.
Dear Rima, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotProperty Manager Indre is very…
Property Manager Indre is very responsive and helpful. She gave quick resolutions to maintenence issues I had raised.
Dear A Bhullar, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAlastair Mercer and his team in Mayfair were so helpful and efficient throughout the whole selling process. His experience and knowledge of the area and of handling and selling short leases such as ours proved invaluable. We have used Alastair for many years and will continue to do so.
Hello, I just wanted to say thank you for your kind comments about the service you received from our Mayfair office. We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you. Marilyn
5/5
TrustpilotI sold my aunts house in January this…
I sold my aunts house in January this year after a long process and having lost a couple of buyers it was rather stressful.
5/5
TrustpilotDexters - very good customer sevice
Dexters has been assisting us for the last 15 years and very recently Isabelle Holmes couldn’t be more efficient and professional when dealing with an issue we had with the boiler. Her prompt assistance resulted in the issue to be resolved within a day! Excellent service!
Dear Ana, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma
5/5
TrustpilotExcellent service from Bailey Stratton!
Huge thanks to Bailey Strutton for always being very responsive and super helpful! Great communication and always professional.
Dear Alina, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleReally recommend Garrie Mayers if you are trying to find a property. He was incredibly helpful when I was searching for a flat. Friendly, always replied to emails promptly and understood well the type of flat I was looking for. Great service.
Dear Susanna, We are really pleased to read your positive review regarding the service from our Mayfair Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotOverall great communication
Even we did not get ahead with our let property, communication was great, Jaden was very polite and offer me any information that I need also very helpful found it the property that I have ask for.
Dear Alexandra, thank you for your 5* review. We are pleased to see that you have had a great experience with Jaden and wish you all the best going forward. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotPrompt Response!
We have had a very good experience with Donalina Gargrupe from Dexters so far ! Thank you Donalina.
Dear Ricardo, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat experience with Sophie Ling
A huge thank you to Sophie Ling for our property purchase - she was consistent and proactive in her responsiveness, guidance, and overall support across the full process. It was a pleasure working with her.
Dear Indrani, It’s great to hear that you have had a brilliant experience with Sophie. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBailey is very positive and direct
Bailey is very positive and direct, she performing in a stressful environment ,so she has to play ball.
Dear NitinKumar Amin, Thank you for taking the time to leave a lovely review regarding Bailey. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotBeware
Beware. This is one of the most disgusting, aggressive agencies out there. Avoid if possible as a buyer, they will use your offer to bid up the price and leave you with a surveyor fee for nothing. It's legal, but never seen it done quite so distastefully. Avoid like the plague if you can. AND DONT RENT THROUGH THEM, they'll try to lock you into a 24 or even 36 month contract with no breakclause by telling you that that's just how the market is now and it'sthe landlords not them! They are at least partly responsible for the state of the property and rental market in the UK - i.e. completely overpriced and unaffordable to most. A Disgusting way to behave, I know you need to make money but this is people's future homes!
I am concerned to read your comments and we are sorry to hear what you have experienced. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotProperty Manager
Georgina has been very kind, supportive as well as understanding. Always ready to provide assistance and professional advice.
Dear Marasi, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotLuca was extremely professional and…
Luca was extremely professional and helpful throughout the process. Good communicator and very informative. He understood what I was looking for and delivered multiple options. I look forward to working with Dexters in the future.
Dear Isabella, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI would highly recommend Zak McNicolas
I would highly recommend Zak McNicolas. He was akways knowledgable, on time and eager to help.Have already sent 2 friends his way!
Dear Gideon, We really appreciate you taking the time to leave such lovely comments about Zak. They will be so pleased to read your 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotServices provided to us have been great
Services provided to us have been excellent and we couldn't be happier. Hannah, Alistair and Alex have been cooperative helping us at every turn making sure we were informed all the way. They've been professional and patient the whole time, simply couldn't ask for more
Dear Regina, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
1/5
TrustpilotAwful letting agents just trying to pressure you for the landlord’s benefit
Had an awful time even just trying to enquire about properties to rent. The lettings agent just keeps trying to pressure me into shady sounding 2-3 year fixed term contracts without even a break clause!! Telling me that landlords use these as investment properties and like the extra security. As if that helps me/the tenant in the slightest! It’s all benefit to greedy landlords and all risk to the tenant. It’s incredibly suspicious that they’d want this long of a contract saying 1 year lets are “short term” now. A lot of people don’t even know where they’ll be in 2-3 years time, let alone if there’s any issues with the property or surroundings, or you need to move for work…it just makes me think they want to trap people in to a property with issues they won’t disclose. It’s standard to at least offer a break clause even for 1 year contracts, and for tenancies that long it’s common to offer some kind of reduction in rent in exchange for the landlord’s security of no dead periods… but they offer nothing other than “no price increases” on a ridiculously overpriced property anyway. I also doubt that they won’t try and propose an increase down the line regardless. I would love to live longer term in a property that I like, but I need to know that the place is right for me first. That’s why the majority offer 1 year lets with choices to renew.Never had this experience with any other landlord or letting agent, it’s just awful. They never give any details on their listings either and half of them are already off the market when you call anyway but not removed online. There’s clearly no care for the tenant if they’re tone deaf enough to advertise how much the landlord benefits but can’t give you a single valid benefit as a tenant. The main point of renting is the extra flexibility of not being tied down somewhere, so this wouldn’t appeal to the majority of people in the slightest. If you want that long of a contract you should advertise it as a retirement property.
Dear Nina, Thank you for your feedback, we are sorry to hear you have not pleased with your experience with Dexters. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair was a pleasure to work with…
Alistair was a pleasure to work with and would highly recommend to anyone!
Dear M. Hughes, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotRasel has been a wonderful help with…
Rasel has been a wonderful help with the process of renewal, it was handled professionally and smoothly therefore I highly recommend.
Dear Sofie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotYou don’t know you have a bad agent
You don’t know you have a bad agent, until a good one takes over. Our flat was on the market for 3 years with another agency in tooting, a frustrating time with little info or plan shared. We were blown away by Alice, Gaz, Esta, Elliot, Margaux, and Michael. They were tenacious experts who brought new ideas and approach to the table… we sold within 6 weeks. I particularly want to highlight the support offered post-offer. Their sales support was exceptional.Thank you to the whole team!
Dear Ashton, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Tooting office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBest for rentals and property management
I have dealt with Dexters for years and have been mostly happy overall. To be honest, the quality of service always depends on the individual. Other than a couple of notable exceptions, nobody,does it better for rentals and property management.Buying, selling and renting out property (particularly the latter) are all extremely stressful activities and so it is important to have reliability, peace of mind, and trust. Lindsey BH on the property management team is second to none and we are so please to have her managing one of our properties: she manages to be super responsive, pre-emptive, efficient and caring , an all with professionalism and a smile.Definitely recommend Dexters overall for property management and rentals.
Dear David, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
2/5
TrustpilotDexters don't care about your time
Dexters has a lot of great property listings on their website, zoopla and other places. I called in to check on a few and to my surprise, out of 6 listings 5 of them were off the market. They don't seem to bother to take out good properties, probably to get you to call them.Once I got on the phone, a very nice lady chatted with me about their available listings and send a comprehensive follow up email. Within an hour, I've booked a viewing for next day in the afternoon and I receive a confirmation email. I turn up to the property the next day and since there's no one around, I give them a call. After quite a bit of waiting time they end up telling me the property is off the market since the morning and they forgot to cancel my viewing. I've wasted a good hour on the tube and took time off work for this. But don't worry dear reader, I've got another hour of tube on the way back to write this review for you. Definitely not a serious letting agency in my opinion and won't be dealing with them in the future.
Dear Paul, we are disappointed to read your 2 star review. I have forwarded your comment to our Office Director to be review with the team. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team
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Tell us what you need and we'll put you in touch. Dexters Mayfair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
