5/5
GoogleTom is very professional as well as Chestertons. The estate agent sorted all things out step by step paperlessly, which impressed me. I would like to recommend this company based on my experience.
Trusted Agent profile · Westminster
Chestertons Westminster & Pimlico reviews
★★★★★
2,598 reviews across 2 platforms
105 Wilton Road, Westminster, London, SW1V 1DZ, SW1V 1DZ
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 105 Wilton Road, is rated 4.5 out of 5 across 2,598 reviews on two platforms, including 332 Google reviews rated 4.9.
Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Google1/5
TrustpilotRun!
Letting company is ok. The management service Is terribly slow, unprofessional, their attitude is the rudest I have ever ever experienced. They are entitled.Lot of issues.Run!
Agent replied · 25 October 2024
Hi Claudia, we're sorry to see you have left us this rating. In order for us to investigate this further for you, please do respond to the Trustpilot request we have sent you for further details. This will allow us to follow up with the relevant department. We look forward to hearing from you.
5/5
GoogleI can highly recommend the Lettings team at Chestertons. Rafael was a great guy and he helped us throughout the whole time. I would like to thank him for his kind help.
5/5
TrustpilotPrompt and efficient service by Amanda
Prompt and efficient service by Amanda. Am very satisfied
Agent replied · 25 October 2024
Hi Cecilia, thank you for taking the time to leave a review for Amanda, she'll be delighted to see this. Best wishes!
5/5
GoogleI have extremely positive feedback to give to The Good Estate Agent James that he is working with Chestertons. From start to finish, professional, efficient, honest and straight talking. It was a pleasure communicating with James because he made me feel at ease and in general he was exceptional and really helped the whole process along. I wish you the best and Thank you everything you have done for me.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotBrilliant Chesterons.
I have really enjoyed working with Stav from Chesterston. He is incredibly helpful, accommodating and goes above and beyond the call of duty. I have truly had a wonderful experience and highly recommend Chestertons for all your property needs.
Agent replied · 25 October 2024
We are so pleased to hear this! Thanks for sharing.
5/5
TrustpilotGreat experiencing working with Ronan
Ronan helped us find our new apartment in our dream area. He listened to what we wanted and found us a lovely place so quickly and effectively. He has made our experience so smooth and stress-free!
Agent replied · 25 October 2024
Thank you for sharing!
5/5
GoogleVery professional service and Nishaad has been very prompt and professional and responsive throughout the lettings process. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotI had a great experience working with…
I had a great experience working with Synika as our rental agent. She is professional, empathetic, and incredibly patient.
5/5
TrustpilotCould not say enough good things about…
Could not say enough good things about this letting agency. They were amazing and so stellar in securing our house for us. Really felt like they cared and had our best interest in mind. Couldn’t recommend enough!
Agent replied · 25 October 2024
Thank you for sharing! We are so pleased to hear this.
3/5
TrustpilotGot a good price for our property and…
Got a good price for our property and sold promptly. Didn’t think we had the transparency through the sale that we would have appreciated and a few things came up that could have been far better communicated and managed.
Agent replied · 25 October 2024
Thank you for sharing your experience with Chestertons!
1/5
TrustpilotDisappointed
Disappointed with Chestertons service and professionalism for maintenance requests
Agent replied · 25 October 2024
Hi Sonal, we're sorry to see you have left this review and apologise for any delays experienced. After speaking with the team, we can see that you now have a dedicated Property Manager and they have been in touch to address your concerns. Should you need anything else, please do let them know.
5/5
TrustpilotSuzan Salih
Suzan Salih - thank you for your quick response, really appreciated.
Agent replied · 6 February 2025
Dear Mrs Lovett,Thank you for your 5* review. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team member. Wishing you all the best for the future.
5/5
TrustpilotIncredible property manager
Incredible property manager. She always goes the extra mile to make sure our house is taken care of! Highly recommended.
Agent replied · 25 October 2024
Thank you Valerie, this is amazing to hear. Should you need anything else, we're only a phone call or email away. Best wishes!
5/5
TrustpilotStrong customer support
Strong customer support and very responsive. Clear instructions on what was needed
Agent replied · 25 October 2024
Hi Patrick, thank you for taking the time to leave a review. We're so glad you received strong customer support and the team were responsive. Best wishes!
5/5
TrustpilotResponsive staff who are proactive to…
Responsive staff who are proactive to get the right outcome for landlord and tenant - thank you
Agent replied · 6 February 2025
Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotChestertons have been a great at making my experience seamless
Chestertons have been a great at managing the letting of my apartment. They've been very communicative, and made the whole experience seamless.
Agent replied · 25 October 2024
Hi Ian, thank you for taking the time to leave this review. We're happy to hear that lettings your property with us has been a seamless experience. Should you need any further help, please do let your property manager know. Best wishes!
5/5
GoogleI had an appointment at the Westminster Office and my family and I dealt with Charlotte. She was very professional. The process was quite quick and smooth .The flat we're living in is amazing .
5/5
TrustpilotGreat experience letting a property through Chestertons
Had a great experience with Gary and the Chestertons SW Lettings team in Battersea renting out a flat through them recently. Responsive and professional throughout and ultimately able to secure tenants at the rate estimated when I first started speaking with them. The team were able to quickly and efficiently bring together a number of potential tenants Also helpful with making sure all the relevant documentation etc was in place on all sides.
4/5
TrustpilotTamara has worked hard to achieve great…
Tamara has worked hard to achieve great results. Thankyou.
Agent replied · 25 October 2024
Hi Wayne, thank you for sharing your experience with Tamara, she'll be delighted to see this feedback. If you need anything else, please feel free to reach out to her and the team!
5/5
TrustpilotAgents who go the extra mile......
I have let my properties through Chestertons in Barnes and have always found Amy, Ed and Sebastian there to beespecially kind and helpful. Earlier this year Ed and Sebastian even helped me get my car out of a ditch! That's special.
Agent replied · 25 October 2024
Your comments have been passed on to our team in Barnes, who thank you for your feedback. All the best.
5/5
TrustpilotGreat experience
Great experience renting with Chestertons. Rosie in particular had been extremely helpful, patient and professional throughout the negotiation process. Highly recommend.
Agent replied · 25 October 2024
Thank you so much for the 5 star review. We hope you are very happy in your new home.
5/5
GoogleJonathan Adams is top notch. He is honest and does what he says he will do. He is very competent. 5 stars!
5/5
TrustpilotGreat results and a pleasure to deal with
Very pleased with the Knightsbridge office who found me two great tenants in two difficult years. Also a pleasure to deal with everyone there and in their management office, where Ross continues to be extremely responsive and helpful.
Agent replied · 25 October 2024
Thank you for sharing!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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