Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotRUDE AGENT
The worst agency ever. 0 ★ if possible. The only agency that would shout at you over the phone, and cut off your conversation while you are trying to talk nicely to them. 0 responsibility for everything and always trying to get away with everything by having a phone call instead of sending an email
Christian · 13 September 2022
Agent replied · 25 October 2024
Dear Christian, we are very concerned by your review and would like to investigate this matter further. We will be sending you a request for contact information, if you could please complete this.Thank you
★★★★★ 5/5
GoogleWas able to find my flat thanks to Chestertons! They introduced me to my flat by chance and helped me negotiate a really good deal for it. Chestertons' team is professional with the whole procedure by being fair for both the landlord and tenant and their associate, Mariel was instrumental in helping me getting it done.
Kelly · 24 October 2017
★★★★★ 5/5
TrustpilotIv had the pleasure of working with…
Iv had the pleasure of working with Juliette on several occasions.She is very organised, dedicated and cares not only about the clients but partner agents.Great collaborative skills.
Dean · 19 August 2024
Agent replied · 25 October 2024
HI Dean, thank you for the kind words and great review. Its great to read how organised and dedicated Juliette was. Should you need anything else, we are always here to help.
★★★★★ 5/5
TrustpilotThank you Leusa!
Leusa secured us our dream property in Pimlico and was extremely helpful, friendly and efficient in both the search and confirmation of our flat. 5* and would definitely recommend to a friend!
Cummins · 21 May 2024
Agent replied · 25 October 2024
HI Isabel,Thank you for writing a great review. Its great to hear how helpful Leusa was and we are so glad you found your dream property.We hope you love your new home and wish you all the best.Chestertons
★★★★★ 5/5
TrustpilotRichie really supported us in getting a…
Richie really supported us in getting a full deposit back which we are very thankful for!
Jack · 31 January 2025
Agent replied · 25 October 2024
Thank you for your feedback Jack, it's great to hear that Joyce has been an absolute dream to work with. Should you need anything else, please let us know. Best wishes!
★★★★★ 5/5
TrustpilotExcellent
Excellent service throughout. Sarah and the team were very good. 100% recommend to use.
Ab · 20 August 2021
Agent replied · 25 October 2024
Your feedback is highly valuable to us! Thank you for taking the time to post a review.
★★★★★ 5/5
TrustpilotMillie Brandon was very helpful
Millie Brandon was very helpful, great knowledge.
Its · 19 August 2022
Agent replied · 25 October 2024
Thank you!
★★★★★ 5/5
TrustpilotAmanda Goodman has a very quick…
Amanda Goodman has a very quick response. Even though she had a day off.
Cheyan · 24 February 2025
Agent replied · 25 October 2024
Thank you Mr Kal for sharing this serious matter. We do not tolerate this type of behaviour and are investigating into this further. Please note: the member of staff mentioned in this review was on leave the day you rang, so would not have spoken with you. However we are still looking into this.We have found your details on the system so you do not need to share your contact details via TrustPilot, but if you have any further details on this investigation please do email them over to social@chestertons.comThank youUpdate from Area Director: Thank you for bringing this to my attention. I am very sorry you had this experience, the manager had not spoken to you that day - but a member of his team did and has been identified, and I am dealing with this matter and his inappropriate remarks. Though his remarks were made out of frustration they were completely unacceptable and I can assure you that such comments are not tolerated within the company.
★★★★★ 5/5
TrustpilotGood Letting Agents
Amongst Letting Agents, this is one of the best.We have tried a few now and Chestertons is definitely one of the good ones and we prefer them to others.
Sam · 8 July 2024
Agent replied · 25 October 2024
Hi Sam,Thank you for taking the time to write a great review. We are so glad to be a preferred choice of yours.We appreciate the support and should you require any assistance we will be happy to help.Best wishesChestertons
★★★★★ 5/5
TrustpilotRoni went above and beyond for our very picky taste
My partner and I have been searching for over 4 months to find the right property to rent. As soon as we came to Roni Bathaei for help, she was able to assist us above and beyond, we are so happy we were able to find our perfect property with her. Will definitely be back in the future
Dogan · 23 March 2022
Agent replied · 25 October 2024
Thank you for sharing your experience with us. We appreciate your review!
★★★★★ 5/5
TrustpilotA great experience
I had probably one of the best experience with estate agents when I my purchased a property recently threw them. I I had all my queries answered promptly, the process was very smooth and overall it was about as stressless and experienced as is possible in these situations! would highly recommend Chestertons and I would definitely use them again in the future.
Amt · 29 July 2021
Agent replied · 25 October 2024
Thank you for taking the time to post a review, your comments are greatly appreciated.All the best.
★★★★★ 5/5
TrustpilotChestertons Kew office
Chestertons Kew office has helped me to buy a house in the location I wanted and at a price I could afford. They did not waste time sending me details of unsuitable properties. The staff kept me informed at every stage of the process and have been thoughtful, patient and polite throughout. It was a pleasure to deal with them.
Mrs · 17 November 2021
Agent replied · 25 October 2024
Thank you for sharing your positive experience with us.
★★★★★ 4/5
TrustpilotGood experience!
Hi I have just bought a flat through the above at your Agency. Bart, from the outset, presented as a very professional, amiable chap, with a helpful attitude. He helped move the process along and was a pleasure to deal with. I wanted to share my feedback since it is important that people are recognised for their talents.
Mary · 4 March 2022
Agent replied · 25 October 2024
Thank you Mary! We appreciate you sharing your feedback.
★★★★★ 5/5
GoogleWe had a great experience with this branch. Thanks to the outstanding service provided by Tom, we were able to find the right place right away. He was super professional and efficient, also following-up after we moved in, to make sure everything was OK. We cannot recommend them highly enough, especially Tom.
Emanuele · 24 October 2019
★★★★★ 5/5
GoogleI am going to give 5 stars because I really liked the service that I go from this agency. The young lady called Charlotte was very professional and the meeting went quite good and she was very clear and when we were talking about what I needed she was very nice and very very informative.
Loreena · 24 October 2017
★★★★★ 5/5
TrustpilotSuzan and Lorna have been very…
Suzan and Lorna have been very proactive and efficient from start to finish. We would highly recommend them to anyone looking to rent. Thank you for all your help!
Gurdeep · 28 June 2024
Agent replied · 6 February 2025
Dear Gurdeep,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future in your new home.
★★★★★ 5/5
TrustpilotEfficient and professional
Chestertons have been my managing agents for several years. They have always been efficient and professional. I feel that I have complete peace of mind.
Filippa · 4 September 2024
Agent replied · 25 October 2024
Hi Filippa, thank you for taking the time to write a great review. We really appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotChestertons South West Lettings - Sean
Great moving experience with Sean from the chestertons team. He was always on call to help us with any queries or questions we had regarding the property and the move. He even helped us gain access to the property short notice prior to moving so we could measure up for furniture.Thanks for all your help finding our new home.Steve and Gemma
Steve · 26 August 2021
Agent replied · 25 October 2024
Your comments have been passed on to Sean and the team, who are very please to read your glowing feedback.All the best in your new home.
★★★★★ 5/5
TrustpilotChestertons experience was great
Chestertons experience was great. Seamless and very helpful team comprising of Abbi, Rosie and Olympia. Couldn’t be more pleased with the choice of properties visited and the process securing a new home!
Mai · 1 May 2024
Agent replied · 25 October 2024
Hi Mai, thank you for taking the time to share your experience with us. We're delighted to hear that you visited a number of great properties and found the perfect one. We'll make sure to pass your thanks on to Abbi, Rosie and Olympia. Best wishes!
★★★★★ 5/5
TrustpilotMillie Brandon was superb
Millie Brandon was superb, very helpful.
George · 21 August 2022
Agent replied · 25 October 2024
Thank you!
★★★★★ 5/5
TrustpilotMark Kardos
I have been dealing with Mark Kardos for a number of years during the management of our flat in Tachbrook Street. Mark has always provided prompt and relevant advice and has access to a number of contractors who have proved relaible.
Colin · 12 October 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave us a review Colin. We've shared your kind words with Mark.
★★★★★ 5/5
TrustpilotMatthew from SW Lettings
Matthew has been very helpful with organising our new flat.
Luke · 7 February 2022
Agent replied · 25 October 2024
Thanks for sharing!
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, particularly Charlie who is a wonderful negotiator. Wouldn’t hesitate to recommend.
Caroline · 5 August 2021
Agent replied · 25 October 2024
A positive customer experience is extremely important to us, so it is wonderful to be able to share such positive feedback with Charlie and the team.Thank you.
★★★★★ 5/5
TrustpilotExcellent experience renting through…
Excellent experience renting through Chestertons! My partner and I recently were accepted to rent an amazing flat near Battersea Park - our Chestertons agent Issie Klein made the process really easy, was very knowledgable and always on hand to answer any questions. Would definitely recommend!
Veronica · 31 July 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
