Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotConor Bunn
I recently had the pleasure of working with Conor Bunn and I cannot speak highly enough of the experience. From the very beginning he was very professional, knowledgeable and responsive. The level of service received exceeded my expectations.
Dannii20 · 16 August 2024
Agent replied · 23 October 2024
Hi Dannii, thank you for your kind words. We're thrilled to hear that your experience with Conor exceeded your expectations. If there's anything else you need, don't hesitate to reach out. We'd be happy to help!
★★★★★ 5/5
TrustpilotResponsiveness
I cannot rate Shakil highly enough. As far as the Property Managers go he has by far been the best I’ve dealt with, his willingness to solve issues in a timely manner and fantastic communication skills has made my renting period very easy. He has always been very professional and approachable.
Vishal · 4 December 2023
Agent replied · 23 October 2024
Hi Vishal, thank you for your review. Shakil will be delighted to hear this. Wishing you all the best for 2024!
★★★★★ 5/5
TrustpilotProfessional service and a really good…
Professional service and a really good experience. Martins and his team helped us in the process.
Demetrio · 14 November 2022
Agent replied · 23 October 2024
Thank you for sharing Demetrio! Martins and the team are thrilled to hear this. Wishing you all the best for the future!
★★★★★ 4/5
TrustpilotChestertons South West Lettings - Ryan
Ryan was very informative, professional and friendly at our viewing for our rental property. The process thereafter was smooth and run in a professional manner.
Kieran · 25 August 2021
Agent replied · 23 October 2024
Thank you for taking the time to post a review.If there is anything you feel we can do to improve the service provided please do let us know!
★★★★★ 5/5
TrustpilotBradley is stand out
Bradley is stand out. To be honest I would have given 3 -3.5 stars but Bradley is a 5. He so goes above and beyond!
Oaktree · 24 August 2021
Agent replied · 23 October 2024
Your feedback is highly valuable to us! Thank you for taking the time to post a review.
★★★★★ 5/5
TrustpilotZoe went above and beyond to help on a…
Zoe went above and beyond to help on a recent change of tenants. Great communication and can be relied on to get the job done.
JK · 18 August 2021
Agent replied · 23 October 2024
Excellent! Thank you for the five star review.
★★★★★ 5/5
TrustpilotChestertons South West Lettings - Cynthia
Excellent service from Chesterton in finding us a let and Cynthia went the extra mile to make sure it was the right place. thank you
WILLIAM · 18 August 2021
Agent replied · 23 October 2024
We are very pleased to hear that Cynthia was able to help you in finding the right property. Your feedback has been shared with her. Thank you.
★★★★★ 5/5
TrustpilotI'm very happy that your agency did the…
I'm very happy that your agency did the best for me. I thank Cynthia, she is very active and professional, I thank her very much.
Hamid · 18 August 2021
Agent replied · 23 October 2024
Thank you for sharing!
★★★★★ 1/5
TrustpilotDo not recommend
I've had a terrible experience with Chestertons. They've mismanaged my billings for many consecutive months. They have assumed I am overseas for tax purposes and deduct the wrong amount for their fees. They've also incorrectly advised the tenants to cancel all bills that per out agreement we are supposed to pay. I do not recommend letting your property with Chestertons
MP · 27 March 2023
Agent replied · 23 October 2024
Hi Marco, thank you for taking the time to leave this review and raising this issue with us. We deeply apologise for the inconvenience and frustrations caused by the errors on our end, please be assured that this was not our intention. We have spoken to the appropriate team members who have mentioned that you are in the process of being reimbursed. We wish you all the best, and please do get in touch with your property manager if you do require further assistance or have any issues.
★★★★★ 2/5
TrustpilotSpammers That Don't Delete Data Upon Request.
I am no longer looking for a property, the unsubsrcibe from mailings fails. I responded to 8 colleagues now who have persisted to send me information about properties, for over 2 days. I am still getting calls and emails. Honestly, never message these people, sick of emails from them. And the one property I asked to view, I never even saw. DELETE MY DATA.
Lewis · 3 November 2022
Agent replied · 23 October 2024
Hello Lewis, we are sorry to hear this. You should have just received an email from Trustpilot requesting some more information. If you're able to complete this, then we can check our systems to ensure you no longer receive contact. ____Update:Hi Lewis,Thank you for your patience whilst we looked in to this matter. We're very sorry for the frustration caused by the calls and emails you were receiving from Chestertons. Our team has notified us that they have now opted you out of any future contact. Please do let us know if you do have any further issues and we'll be on hand to support.
★★★★★ 5/5
TrustpilotGary
Gary, Josh and the team did an amazing job finding me a tenant within 24hrs who moved in a week later
Dan · 26 March 2022
Agent replied · 23 October 2024
Thank you for sharing Dan!
★★★★★ 5/5
TrustpilotGreat experience with Akikur Rahman and…
Great experience with Akikur Rahman and his team for getting me great new tenants especially following the aftermath of COVID.
Luwi · 12 May 2022
Agent replied · 23 October 2024
Thank you for the 5 stars
★★★★★ 5/5
TrustpilotAngelina Premier Property Manager
Angelina at Chestertons has been nothing short of amazing during our working relationship. Knowledgable, reactive and thorough with a passion for her work! Always a pleasure dealing with her, brilliant.
M · 11 December 2024
Agent replied · 27 December 2024
Hi M Skinner, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotAmazing experience!
We had an amazing experience with Chestertons! Everyone were really helpful especially Stav, who helped us to find our dream house!Thank you Stav!
Ioanna · 28 November 2021
Agent replied · 23 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotReally exceptional help and support!
Really exceptional help and support from Ellie at Chestertons in Barnes! Delightful to work with the Barnes team and special thanks to Ellie!
S · 26 November 2021
Agent replied · 23 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotGreat experience
Very happy with my agent Lorna! She's explained everything to me thoroughly and was there to answer all questions I've had, I'm particularly grateful because my move in situation was a little confusing when coming from abroad. She defies all the "unhelpful estate agent" stereotypes 😊
Austeja · 8 March 2024
Agent replied · 6 February 2025
Dear Austeja,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotHelpful and good advice
Having dealt with Tamara Price at Chestertons South West lettings, she was friendly and helpful, especially in giving advice on creating a strong offer.
Michael · 17 September 2021
Agent replied · 23 October 2024
Thank you for this wonderful review!
★★★★★ 5/5
TrustpilotWorking with Stav and Chesterton…
Working with Stav and Chestertons has been such a quick and easy experience, that allowed us to find our dream flat. We were looking for a while and couldn’t find anything in our price range, that was to the standard we wanted, but Stav swooped in saved the day! He was there for any questions we had which was very comforting, and acted quickly and efficiently through out the whole process.
Scarlett · 10 November 2021
Agent replied · 23 October 2024
Thank you for the five-star review, we are so pleased to see how helpful Stav was in your property search.
★★★★★ 5/5
TrustpilotStrongly recommend
Anda Simota was very helpful during the whole process, she always replied to our doubts very fast. Everything was easier thanks to her.
Andrea · 10 November 2021
Agent replied · 23 October 2024
Thank you for the five-star review!
★★★★★ 5/5
TrustpilotExcellent property management
Chestertons has been managing a property on our behalf for many years and we have been working closely with Stephen O'Connell since 2020. He checks potential tenants meticulously, provides regular updates and resolves issues promptly. We are extremely satisfied with his proactive approach and his market expertise and would trust Chestertons with future property management needs.
Inge · 4 July 2023
Agent replied · 23 October 2024
Hi Igne,It's fantastic to hear how Stephen has been able to provide such an excellent service throughout the years! Thank you for taking the time to leave this review, we look forward to continuing to work with you.
★★★★★ 5/5
TrustpilotNishaad was super helpful and polite…
Nishaad was super helpful and polite and provided amazing service when I was looking for a property to rent in Marylebone
Bhavika · 26 February 2022
Agent replied · 23 October 2024
Thank you for sharing your experience with us Bhavika!
★★★★★ 5/5
TrustpilotGreat service
Great service, all very speedy and efficient. Olivia has been great, really friendly, helpful and generally a delight to deal with.
Beth · 11 February 2022
Agent replied · 23 October 2024
Thanks for sharing!
★★★★★ 5/5
TrustpilotKatherine Ma is simply amazing
Katherine Ma is simply amazing! She went above and beyond to make sure everything was perfect. Her professionalism, coupled with her warm and friendly demeanor, made working with her a pleasure. I can't recommend her enough
Kejia · 28 August 2024
Agent replied · 23 October 2024
Hi Kejia, thank you for the great review. We are so glad Katherine Ma went above and beyond for you. If you ever need any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotGreat staff!
Spoke to Millie B on the phone about my rental options, she is a compliment to Chestertons
Mark · 17 August 2022
Agent replied · 23 October 2024
Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
